5 Principles to Help Design Thrive
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Crisis Text Line provides free, anonymous crisis counseling via text. In 2020, they had over 10,000 active counselors providing support to millions of people in crisis through 70 million text conversations. The document outlines 5 principles for allowing design to thrive: 1) self-awareness, 2) empathy for customers, 3) self-management, 4) inspiration, and 5) design leadership. These principles focus on truly understanding user needs and problems, managing goals, inspiring teams, and prioritizing the design process.
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5 Principles to Help Design Thrive
- 1. 5 PRINCIPLES TO HELP DESIGN THRIVE
- 2. Crisis Text Line provides free, 24/7 support for people in crisis via text.
- 3. The Year 2020 ○ 10,000 Active Crisis Counselors ○ Helping Millions of People in Crisis ○ 70 Million Conversations via Text ○ Over 20,000 Crisis Counselors Trained in Empathy and Compassion
- 4. Sarah Bernard, COO Crisis Text Line
- 5. What Is Truly Important to Crisis Counselors? Mothers Grandmothers Veterans Grandfathers Survivors Deaf/Hard of Hearing Fathers College Students
- 6. Why Volunteer? “Because practicing empathy and reflective listening makes me a better friend, partner and employee.” “It teaches me about believing in hope, trusting the process, and deepening compassion -- for others and for myself.”
- 7. Personas Working with Designers
- 9. Admit You’re Not The Designer if you’re not…. Say It … Until you believe yourself Focus on the Problem to Be Solved Singular and Crisp Find Strong Facilitators Could be Product, Design, Tech…. Finance? Principle 1: Self Awareness
- 10. #1 Thing We All Have in Common is We’re Not Listening to the User Get out there and really listen Leverage Listening and Watching Your Customers Build a repetitive machine of “labs” Seek to Understand Why The ‘What’ from Data is not enough Principle 2: Empathy
- 11. Self Manage Business Goals Don’t Over Prescribe Solutions Focus on the Problem Make it Crisp Let Design Surprise You High Reward Results Principle 3: Self Management
- 12. Use that Self Management to Trust the Team’s Activities Self Organized Moments of Inspiration Be Uncomfortable Not Knowing What It Will Produce Designers Love It! Let Makers Be Makers Support Activities That Inspire Principle 4: Inspire
- 13. Build Connection & Intimacy Seek to Understand their POV Leverage Design Reviews Let them own the review and what the design accomplishes Review in Primary Medium Experience what the customer will experience Principle 5: Design Leadership
- 14. 5 Principles Behind Environments that Allow Design to Thrive ○ Self Awareness ○ Empathy for the Customer ○ Self Management ○ Inspire ○ Design Leadership
- 15. Strive to be Albus Dumbeldore Texter Crisis Counselor
- 16. Thank You! In crisis? Text Hello to 741741 Volunteer: crisistextline.org/volunteer