UX Fest 2018
Paul Wylie, Olympic Medalist, Keynote Speaker, Performance Coach
Paul’s riveting personal story reaches a wide range of audiences with a winsome message of resilience, hope, humor and health. Beginning with his legendary 35-Day turnaround before the Olympics, his narrative underlines the key factors behind transformative Olympic performances that turned him from Dark Horse to Silver Medalist. A Survivor of Sudden Cardiac Arrest, he also eloquently describes re-focusing on life’s greater purposes after being revived by two workout buddies performing CPR on him in 2015.
Building a Problem Understanding Framework to Deliver Higher Quality SolutionsFresh Tilled Soil
Gil discusses the importance of empathy in understanding problem spaces and organizing problems for teams. He presents a framework that includes defining the problem outside of products, focusing on long term customer problems, and creating a shared mission, vision and strategy. Teams are then empowered to own the implementation of ideas while being accountable. Problems are captured throughout the product development process via user research, testing and feedback. The overall message is that empathy and a clear strategic framework allows teams to focus on solving the most important customer problems.
Your Irrational, Emotional, Complicated Human Nature Is The Most Valuable Too...Fresh Tilled Soil
UX Fest 2018
Ben Rabner, Head of Experiential Marketing at Adobe
Human neurobiology and behaviors are way more advanced and complicated than the consumer technology we obsess over. With so much research and evidence to draw from, we now have more understanding of this biological technology than ever before. To deliver outstanding user experiences, you need to be part anthropologist, part scientist, part artist and part tech expert. This cross functional intersection is where Ben lives in his role at Adobe. In this thoughtful and unusual talk, Ben will lift the veil on how Adobe has quietly been creating memorable experiences that draw on our most primal human nature.
Crisis Text Line provides free, anonymous crisis counseling via text. In 2020, they had over 10,000 active counselors providing support to millions of people in crisis through 70 million text conversations. The document outlines 5 principles for allowing design to thrive: 1) self-awareness, 2) empathy for customers, 3) self-management, 4) inspiration, and 5) design leadership. These principles focus on truly understanding user needs and problems, managing goals, inspiring teams, and prioritizing the design process.
Radical Product: The global movement that’s building vision-driven productsFresh Tilled Soil
UX Fest 2018
Radhika Dutt, Co-Founder at Radical Product
Building vision-driven products means having a clear vision, a compelling product strategy to achieve that vision, and translating the vision and strategy into an execution plan. While this is easily said, it is incredibly hard to do. What is a “good” vision? What does product strategy really mean? What is Enlightenment? Wait, that a different talk.
Radical Product is a movement that provides a methodology for strategic product thinking, in a similar way that Lean and Agile provided a methodology for feedback-driven execution. We’ll use the free and open-source Radical Product toolkit to talk about how you can create a powerful, far-reaching vision for your product, make smarter decisions, and build products with purpose.
UX Fest 2018
Perry Hewitt, Senior Advisor, Engagement Strategy at Lincoln Center for the Performing Arts
And he had a technology we *definitely* should put in our product. It’s 3D image rendering. Or a chatbot. Or a timeline feature. Those of you working in and for enterprise organizations can relate to this challenge. What are the ways large organizations can develop and defend a culture of product leadership? And how can you, as experience designers, elevate and translate the importance and impact of your work to the C-Suite? This talk will explain how you can use creative, data-driven, and organizational behavior approaches to ensure the best experience wins.
This document discusses how to build better products by building better teams. It advocates for assembling diverse, cross-functional teams that work autonomously and are co-located. It emphasizes that product development is a team sport that requires psychological safety, alignment on goals, and leaders who empower teams and get out of the way. Building such teams will allow organizations to keep up with rapid technological changes and build the new interfaces to the world that software and technology enable.
UX Fest 2018
Julia Austin, Senior Lecturer, Advisor, Board Member at Harvard Business School
The learnings product teams gather from direct user feedback and testing prototypes is often underrated and too often discarded once they begin developing at scale. In reality, the need to talk to users - different users in different contexts - lasts beyond the initial phase. Forgetting to talk to your target audience can lead to building products and experiences that fail to delight, or worse, building the wrong thing altogether. Product teams must continue to test as they develop and continue to validate as they evolve. Julia will describe real-world case studies of what can go wrong when feedback ends once development begins.
Feedback is forever.
UX Fest 2018
Janae Sharp, Founder and CEO, The Sharp Index
The more highly engaged Physicians and Clinicians are the key to good patient outcomes. However, the more engaged physicians are the more vulnerable to stress physicians are. Highly engaged Physicians and Clinicians without support and coping tools are at a higher risk of death by suicide. Clinician engagement tools specific to their engagement profile improve patient and clinician outcomes. Janae lost her husband to suicide after the birth of their third child and before the beginning of his residency in Pathology. This session will describe Clinician engagement tools that were developed to address behavioral health.
UX Fest 2018
Adaora Asala, Product Lead, Enterprise User Applications at Cogito Corp.
Exploring the role product and design plays in helping organizations advance efforts to build and shape inclusive cultures where talent can thrive.
The Only Question That Matters When Talking About Job CreationFresh Tilled Soil
UX Fest 2018
David Delmar, Founder and CEO of Resilient Coders.
Much ink has been spilled debating whether the arrival of Amazon and its 2,000 tech jobs is “good” or “bad” for Boston. The answer to that question depends on two and a half questions that haven’t been adequately explored.
Slides from the Fresh Tilled Soil workshop Design Sprints at Scale held on 3.15.2018.
A Design Sprint is a flexible time-boxed problem solving framework that increases the chances of making something people want. With an emphasis on collaborative ideation, solution sketching, prototype building, and user testing, Design Sprints give product teams more confidence in their choices and priorities. But confusion still exists.
--How do I convince my organization it’s a good idea, and how do I get leadership buy-in?
--What kind of prep work is required, and how soon should I start?
--How do I make sure this doesn’t just become another innovation brainstorm that people dismiss when it’s over?
The document outlines an agenda for a design sprint workshop to improve the airport experience for passengers flying out of Boston Logan Airport. The workshop will follow a design sprint methodology over 5 days to: 1) Understand passengers and their needs through empathy mapping and assumption analysis, 2) Generate ideas through jobs stories and brainstorming techniques, 3) Converge on ideas to test through sketching and feedback, 4) Prototype the top idea, and 5) Test the prototype with passengers and analyze the results to identify validations or invalidations. The goal is to apply human-centered design processes to identify an experience that improves passenger satisfaction from the start of their airport journey.
This is adapted from our workshop at Mind the Product/London 2017. In this full-day session, we talked through the purposes of a roadmap and a process for establishing your product's vision, gaining alignment with your stakeholders, validating themes, and presenting to upper level execs in order to maximize your team's impact.
Southwest Airlines has hired the design team to improve the passenger experience at Boston Logan Airport from arrival to departure. On the first day, the team conducted assumption storming and empathy mapping to understand passenger pain points. They defined the problem as making passengers happy during their pre-flight experience. On day two, the team generated ideas through job stories and six-ups. On day three, they converged on ideas through sketching and $100 testing. Day four involved prototyping the selected idea. On the final day, the team tested their prototype with passengers and analyzed the results.
A Design Sprint is a five-day framework that uses design thinking principles to identify the right problem to solve, generate ideas to solve that problem, and test solutions. The five days consist of understand, diverge, converge, build, and test phases to discover answers fast through prototyping and user feedback. This process aims to increase the chances of creating something people want by gathering evidence-based insights rather than opinions.
Sex, Drugs and The Infinite Scroll: The biology behind engaging design.Fresh Tilled Soil
Designing product for optimal engagement is challenging. This talk looks at how human biology can provide us with clues as to how people relate to products and experiences. Brain chemistry, emotional decisions, evolutionary cycles and social connections all play a part in how we connect to experiences.
Design Sprints are a powerful tool for the designer, developer or product manager. In this workshop, we explore when a Design Sprint is appropriate, how to conduct one and what exercises to use at which phase.
In this week's episode, we discuss Assumption Storming - essentially, brainstorming for assumptions. If a product (or a feature of a product) fails, most likely there was a wrong assumption along the way. So let’s call them out now before too far down the line.
This week’s episode in our Design Sprint Short series – F-A-Qs or Facts – Assumptions – and Questions – attempts to help groups elevate their thinking to focus resources and efforts at solving the right problems. This activity helps get all of the different domain knowledge out of individuals’ heads and up on the wall to be shared and referenced by the team.
Ecosystem mapping isn't applicable for every design sprint. We add this to the agenda for Design Sprints that focus on internal processes across many teams. It’s part of the Understand phase from day 1 and has the goal to uncover how and why different teams approach certain tasks or view the organization from their unique perspective.
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Exploring Writer's Studio Interior Design: A Prototype Case StudyAditi Sh.
This PowerPoint presentation delves into a comprehensive case study and prototype study of a Writer's Studio, focusing on understanding the psychology of the writer through the spaces they use. The study emphasizes the innovative concepts of flexibility and small space optimization tailored specifically for the creative process. By analyzing the spatial dynamics, ergonomic considerations, and aesthetic choices within the studio, the presentation aims to uncover how environment influences creativity and productivity. Through detailed examination and visual documentation, it explores various design strategies employed to enhance functionality without compromising on comfort and inspiration. This presentation is ideal for architects, interior designers, and anyone interested in the intersection of psychology, design, and creative workspaces. It offers insights into designing spaces that foster concentration, creativity, and overall well-being for individuals engaged in intensive writing and creative endeavors.
Gender Equity in Architecture: Cultural Anthropology in Design IdeologiesAditi Sh.
This PowerPoint presentation offers a comparative analysis between a female and a male architect, focusing on their ideologies, approaches, concepts, and interpretations for a mixed-use building project. This study prompts a reconsideration of architectural inspiration and priorities, advocating for gender equity and cultural anthropology in architectural design.
In human communication, explanations serve to increase understanding, overcome communication barriers, and build trust. They are, in most cases, dialogues. In computer science, AI explanations (“XAI”) map how an AI system expresses underlying logic, algorithmic processing, and data sources that make up its outputs. One-way communication.
How do we craft designs that "explain" concepts and respond to users’ intent? Can AI identify, elicit and apply relevant user contexts, to help us understand AI outputs? How do explanations become two-way?
We must create experiences with systems that will be required to respect user needs and dynamically explain logic and seek understanding. This is a significant challenge that, at its heart, needs UX leadership. The safety, trust, and understandability of systems we design hinge on the way we craft models for explanation.
An Introduction to Housing: Core Concepts and Historical Evolution from Prehi...Aditi Sh.
This comprehensive PDF explores the definition and fundamental core of housing neighborhoods, tracing the evolution of housing from prehistoric times 2.5 million years ago to the early 19th century Industrial Revolution. It delves into the various stages of housing development, highlighting key innovations, cultural influences, and technological advancements that shaped the way humans have built and inhabited homes throughout history. This document serves as an essential resource for understanding the dynamic history of human habitation and the ongoing transformation of housing neighborhoods.
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Mastering the Art of Textures and Patterns in Interior Design.pdfFreixa Home Design
When it comes to enhancing your living space, interior design services play a crucial role in transforming mere rooms into personalized sanctuaries. From selecting the right textures and patterns to arranging furniture and accessories, interior design services encompass a broad spectrum of expertise aimed at creating harmonious and functional environments.
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Ux fest 2018 paul wylie
1. PATHETIC TO PODIUM:
TRANSFORMING A BROKEN PERFORMER IN 35 DAYS
(LESSONS LEARNED FROM BOUNCING BACK)
UXFEST
SESSION,
BOSTON,
MA
PAUL
WYLIE
JUNE
4,
2018
6. TURNAROUND IN 35 DAYS
WHAT CAN YOU REALLY DO?
Jan
12
LP-‐
Na2onals
Team
Named
Jan
13
Return
to
BOS
Jan
14
Jan
15
Jan
16
Jan
17
Jan
18
Jan
19
Jan
20
Jan
21
Jan
22
Jan
23
Jan
24
Jan
25
Jan
26
Jan
27
Jan
28
Jan
29
Jan
30
Jan
31
Feb
1
Feb
2
Feb
3
Travel
to
FRA
Feb
4
Feb
5
Feb
6
Feb
7
Feb
8
Opening
Ceremony
Feb
9
Feb
10
Feb
11
Feb
12
Feb
13
SP
–
Olympics
Feb
14
Day
Off
Feb
15
LP
–
Olympics
7. UNDERSTANDING THE PROBLEM WELL…
• FIGURE
SKATING
IS
90%
MENTAL
(and
the
other
“half”
is
PHYSICAL):
• INTERNAL:
• Can’t
SEE
Triple
Axel
• Ambivalence
• Doubt
• Stories
• EXTERNAL:
• Distraceons
• Relaeonships
9. VOICES, STORIES
…aker
Naeonals
“The
biggest
disappointment
of
the
round
was
the
27-‐year
old
Wylie,
who
has
become
almost
a
pathe2c
figure
at
the
naeonal
level.”
-‐Michael
Janofsky,
NY
Times
“You
could
win.”
-‐
Evy
Scotvold,
my
coach
“Send
Mark
Mitchell,
he’s
our
future.
Paul
had
his
chance.”
-‐
Scon
Hamilton,
quoeng
the
chorus
of
voices
following
the
seleceon
comminee’s
decision
…at
the
Olympics
“You
are
dangerous
man.”
-‐
Alexei
Mishin,
Coach
of
Olympic
Champions
Alexei
Urmanov
and
Evgeni
Plushenko
“I
don’t
owe
you,
you
owe
me.”
-‐
Again,
Evy
10. VOICES, STORIES
• “He’s
been
brilliant
all
week
in
praceces,
the
most
consistent
of
the
American
skaters.”
-‐
-‐
Verne
Lundquist,
CBS
• Paul
Wylie
is
highly
suscepeble
to
the
pressures
of
major
events.
-‐
Michael
Janofsky,
NYT
I’m
skaeng
the
best
of
the
Americans.
An
American
is
usually
on
the
podium.
I
could
be
on
the
podium.
-‐
Me
11. SHOULD YOU PAY ATTENTION TO WHAT PEOPLE SAY?
“The
biggest
disappointment
of
the
round
was
the
27-‐year
old
Wylie,
who
has
become
almost
a
pathe2c
figure
at
the
naeonal
level.”
-‐Michael
Janofsky,
NY
Times
13. 24 YEARS
.8 SECONDS
GRAVITAS
Wylie
seemed
headed
for
disaster
-‐
as
usual.
While
anempeng
a
triple
Axel
in
warm
up,
he
hurtled
off
his
axis
—
he
looked
like
a
man
leaping
into
a
bed
—
and
took
the
hardest
fall
he’d
taken
all
week.
-‐-‐
E.M.
Swik,
SI
TRUST