3 Essential Coaching Skills

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The document discusses 3 essential coaching skills for project leaders: acknowledge, ask good questions, and listen deeply. It defines each skill and provides examples. For acknowledging, it suggests acknowledging the person and situation. For asking questions, it recommends open-ended questions. For listening deeply, it explains different listening modes like listening to understand versus replying. The document encourages practicing these skills to improve conversations and interactions with others.

@selleithy
@selleithy
3 Essential Coaching Skills
for Project Leaders
@selleithy

@selleithy
@selleithy
Think of a good
conversation you had
recently.
What words come to
mind? (Type, Wait for
the signal, Share)

@selleithy
@selleithy
Learning Outcomes
• Describe the 3 essential coaching
skills to make your next
conversation (or interaction)
better
• Apply at least one coaching skill
in your next conversation (or
meeting)
• Identify at least one coaching
skill to improve as a project leader

@selleithy
@selleithy
What do you get
when you break
down a project to
its most granular
level?
WBS
One line of
code
Task Jira ticket
a Conversation

@selleithy
@selleithy
What’s your story?
Knowing yourself is the beginning of all wisdom. -Aristotle

@selleithy
@selleithy
Agile Values
Where do you see
conversation?
Individuals and interactions
over process and tools
Working software over
comprehensive documentation
Customer collaboration over
contract negotiation
Responding to change over
following a plan

@selleithy
@selleithy
3 Essential
Coaching
Skills
ACKNOWLEDGE ASK GOOD
QUESTIONS
LISTEN DEEPLY

@selleithy
@selleithy
• Good job
• You are a true leader
• You bring a lot to the team
• I see a resilient team working to deliver on our
commitment
• Great work everyone
• I like the work you are doing
• I understand it’s not easy
• I hear you
Acknowledge
• Which one do you hear the most?
• Which ones resonates with you most?
• Why did they resonate?

@selleithy
@selleithy
Acknowledge the person Acknowledge the situation
Acknowledge
Practice
1. Write down your acknowledgements
2. Acknowledge

@selleithy
@selleithy
• What makes this important to you?
• What else?
• What options do we have?
• Why did this happen?
• When can you get this done?
• What’s getting in the way?
• What’s going on?
• What have you tried?
• What can you commit to?
Ask good questions
• What questions do you consider
to be good?
• What made them good?

@selleithy
@selleithy
What makes a good question (for a better conversation)?
• Usually open-ended
• Makes us pause and think
• We don’t usually know the answer (it’s a curious question!)
Ask good questions
Practice
1. Think about the type of questions you ask (open-ended vs. closed-ended)
2. What impact do these questions have on your conversation? good, bad,
indifferent?

@selleithy
@selleithy
• Pretending to listen (multitasking as you listen or hear)
• Listen to reply (also hear)
• Listen to understand
• Listen deeply (Fully present: voice, emotion, facial expressions)
Listen deeply
Most people do not listen with the intent to understand; they listen with the intent to reply.
--Stephen R. Covey

@selleithy
@selleithy
Listening modes
• Pretending to listen (multitasking as you listen or hear)
• Listen to reply (also hear)
• Listen to understand
• Listen deeply (Fully present: voice, emotion, facial expressions)
Listen deeply
Practice
1. What’s your default listening mode?
2. How might you listen deeply?
3. What could get in the way of listening deeply?

@selleithy
@selleithy
What’s one coaching skill do
you want to focus on?
What’s one small step to make
your next conversation better?

@selleithy
@selleithy
• Co-Active Coaching, Kimsey-House et. Al
• Co-Active Training Institute (coactive.com)
• ICF Core Competencies:
https://coachingfederation.org/core-
competencies
• https://selleithy.medium.com
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原版一模一样【微信：741003700 】【(爱大文凭证书)英国爱丁堡大学毕业证成绩单】【微信：741003700 】学位证，留信学历认证（真实可查，永久存档）原件一模一样纸张工艺/offer、在读证明、外壳等材料/诚信可靠,可直接看成品样本，帮您解决无法毕业带来的各种难题！外壳，原版制作，诚信可靠，可直接看成品样本。行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备。十五年致力于帮助留学生解决难题，包您满意。本公司拥有海外各大学样板无数，能完美还原。 1:1完美还原海外各大学毕业材料上的工艺：水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠。文字图案浮雕、激光镭射、紫外荧光、温感、复印防伪等防伪工艺。材料咨询办理、认证咨询办理请加学历顾问Q/微741003700 【主营项目】一.毕业证【q微741003700】成绩单、使馆认证、教育部认证、雅思托福成绩单、学生卡等！二.真实使馆公证(即留学回国人员证明,不成功不收费) 三.真实教育部学历学位认证（教育部存档！教育部留服网站永久可查）四.办理各国各大学文凭(一对一专业服务,可全程监控跟踪进度) 如果您处于以下几种情况： ◇在校期间，因各种原因未能顺利毕业……拿不到官方毕业证【q/微741003700】 ◇面对父母的压力，希望尽快拿到； ◇不清楚认证流程以及材料该如何准备； ◇回国时间很长，忘记办理； ◇回国马上就要找工作，办给用人单位看； ◇企事业单位必须要求办理的 ◇需要报考公务员、购买免税车、落转户口 ◇申请留学生创业基金留信网认证的作用: 1:该专业认证可证明留学生真实身份 2:同时对留学生所学专业登记给予评定 3:国家专业人才认证中心颁发入库证书 4:这个认证书并且可以归档倒地方 5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息 6:个人职称评审加20分 7:个人信誉贷款加10分 8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才办理(爱大文凭证书)英国爱丁堡大学毕业证【微信：741003700 】外观非常简单，由纸质材料制成，上面印有校徽、校名、毕业生姓名、专业等信息。办理(爱大文凭证书)英国爱丁堡大学毕业证【微信：741003700 】格式相对统一，各专业都有相应的模板。通常包括以下部分：校徽：象征着学校的荣誉和传承。校名:学校英文全称授予学位：本部分将注明获得的具体学位名称。毕业生姓名：这是最重要的信息之一，标志着该证书是由特定人员获得的。颁发日期：这是毕业正式生效的时间，也代表着毕业生学业的结束。其他信息：根据不同的专业和学位，可能会有一些特定的信息或章节。办理(爱大文凭证书)英国爱丁堡大学毕业证【微信：741003700 】价值很高，需要妥善保管。一般来说，应放置在安全、干燥、防潮的地方，避免长时间暴露在阳光下。如需使用，最好使用复印件而不是原件，以免丢失。综上所述，办理(爱大文凭证书)英国爱丁堡大学毕业证【微信：741003700 】是证明身份和学历的高价值文件。外观简单庄重，格式统一，包括重要的个人信息和发布日期。对持有人来说，妥善保管是非常重要的。

Unlocking The Human Element in IT And Service Management

Dario Diament

The book "Unlocking the Human Element in IT" provides a comprehensive guide to understanding and leveraging the human aspects of information technology. Drawing on extensive research and real-world case studies, the book delves into the critical role that people, culture, and organizational dynamics play in the success or failure of IT initiatives. The Importance of the Human Element in IT The book begins by highlighting the often-overlooked human dimension of IT, emphasizing that technology alone is not enough to drive meaningful change and innovation. It argues that the true power of IT lies in its ability to empower and engage people, fostering a collaborative and adaptive organizational culture. Key Themes and Insights People-Centric Approach: The book underscores the need to shift from a technology-centric mindset to a people-centric approach in IT management. It explores strategies for aligning IT goals with the needs and aspirations of employees, customers, and stakeholders. Organizational Culture: The authors examine the profound impact of organizational culture on IT initiatives, addressing topics such as change management, leadership, and team dynamics. They provide practical frameworks for cultivating a culture that embraces innovation, collaboration, and continuous learning. Soft Skills and Talent Management: The book delves into the importance of developing soft skills, such as communication, empathy, and problem-solving, among IT professionals. It also explores effective talent management strategies to attract, retain, and develop high-performing IT teams. Agile and Adaptive IT: The book highlights the rise of agile and adaptive IT methodologies, emphasizing the need for IT organizations to be nimble, responsive, and customer-centric. It offers guidance on implementing agile practices and fostering a mindset of continuous improvement. Bridging the IT-Business Divide: The authors address the longstanding challenge of aligning IT with business objectives, providing strategies for enhancing collaboration, communication, and mutual understanding between IT and other organizational functions. Practical Applications and Case Studies Throughout the book, the authors present real-world case studies that illustrate the impact of the human element in IT. These case studies cover a range of industries and organizational contexts, offering valuable insights and lessons learned for readers to apply in their own environments. Conclusion "Unlocking the Human Element in IT" is a must-read for IT leaders, managers, and professionals who recognize the importance of people, culture, and organizational dynamics in driving successful IT initiatives. By embracing the human element, organizations can unlock the full potential of their technology investments and achieve sustainable, transformative change. People mentioned: - Matt Beran - Deborah Monroe - NJ Robinson - Megan Engels - Gregg Gregory - Rocky McGuire Learn more at invgate.com

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一比一原版(uea文凭证书)英国东英吉利亚大学毕业证如何办理

fgnyqa

原版一模一样【微信：741003700 】【(uea文凭证书)英国东英吉利亚大学毕业证成绩单】【微信：741003700 】学位证，留信学历认证（真实可查，永久存档）原件一模一样纸张工艺/offer、在读证明、外壳等材料/诚信可靠,可直接看成品样本，帮您解决无法毕业带来的各种难题！外壳，原版制作，诚信可靠，可直接看成品样本。行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备。十五年致力于帮助留学生解决难题，包您满意。本公司拥有海外各大学样板无数，能完美还原。 1:1完美还原海外各大学毕业材料上的工艺：水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠。文字图案浮雕、激光镭射、紫外荧光、温感、复印防伪等防伪工艺。材料咨询办理、认证咨询办理请加学历顾问Q/微741003700 【主营项目】一.毕业证【q微741003700】成绩单、使馆认证、教育部认证、雅思托福成绩单、学生卡等！二.真实使馆公证(即留学回国人员证明,不成功不收费) 三.真实教育部学历学位认证（教育部存档！教育部留服网站永久可查）四.办理各国各大学文凭(一对一专业服务,可全程监控跟踪进度) 如果您处于以下几种情况： ◇在校期间，因各种原因未能顺利毕业……拿不到官方毕业证【q/微741003700】 ◇面对父母的压力，希望尽快拿到； ◇不清楚认证流程以及材料该如何准备； ◇回国时间很长，忘记办理； ◇回国马上就要找工作，办给用人单位看； ◇企事业单位必须要求办理的 ◇需要报考公务员、购买免税车、落转户口 ◇申请留学生创业基金留信网认证的作用: 1:该专业认证可证明留学生真实身份 2:同时对留学生所学专业登记给予评定 3:国家专业人才认证中心颁发入库证书 4:这个认证书并且可以归档倒地方 5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息 6:个人职称评审加20分 7:个人信誉贷款加10分 8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才办理(uea文凭证书)英国东英吉利亚大学毕业证【微信：741003700 】外观非常简单，由纸质材料制成，上面印有校徽、校名、毕业生姓名、专业等信息。办理(uea文凭证书)英国东英吉利亚大学毕业证【微信：741003700 】格式相对统一，各专业都有相应的模板。通常包括以下部分：校徽：象征着学校的荣誉和传承。校名:学校英文全称授予学位：本部分将注明获得的具体学位名称。毕业生姓名：这是最重要的信息之一，标志着该证书是由特定人员获得的。颁发日期：这是毕业正式生效的时间，也代表着毕业生学业的结束。其他信息：根据不同的专业和学位，可能会有一些特定的信息或章节。办理(uea文凭证书)英国东英吉利亚大学毕业证【微信：741003700 】价值很高，需要妥善保管。一般来说，应放置在安全、干燥、防潮的地方，避免长时间暴露在阳光下。如需使用，最好使用复印件而不是原件，以免丢失。综上所述，办理(uea文凭证书)英国东英吉利亚大学毕业证【微信：741003700 】是证明身份和学历的高价值文件。外观简单庄重，格式统一，包括重要的个人信息和发布日期。对持有人来说，妥善保管是非常重要的。

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一比一原版(cumbria文凭证书)英国坎布里亚大学毕业证如何办理

fgnyqa

原版一模一样【微信：741003700 】【(cumbria文凭证书)英国坎布里亚大学毕业证成绩单】【微信：741003700 】学位证，留信学历认证（真实可查，永久存档）原件一模一样纸张工艺/offer、在读证明、外壳等材料/诚信可靠,可直接看成品样本，帮您解决无法毕业带来的各种难题！外壳，原版制作，诚信可靠，可直接看成品样本。行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备。十五年致力于帮助留学生解决难题，包您满意。本公司拥有海外各大学样板无数，能完美还原。 1:1完美还原海外各大学毕业材料上的工艺：水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠。文字图案浮雕、激光镭射、紫外荧光、温感、复印防伪等防伪工艺。材料咨询办理、认证咨询办理请加学历顾问Q/微741003700 【主营项目】一.毕业证【q微741003700】成绩单、使馆认证、教育部认证、雅思托福成绩单、学生卡等！二.真实使馆公证(即留学回国人员证明,不成功不收费) 三.真实教育部学历学位认证（教育部存档！教育部留服网站永久可查）四.办理各国各大学文凭(一对一专业服务,可全程监控跟踪进度) 如果您处于以下几种情况： ◇在校期间，因各种原因未能顺利毕业……拿不到官方毕业证【q/微741003700】 ◇面对父母的压力，希望尽快拿到； ◇不清楚认证流程以及材料该如何准备； ◇回国时间很长，忘记办理； ◇回国马上就要找工作，办给用人单位看； ◇企事业单位必须要求办理的 ◇需要报考公务员、购买免税车、落转户口 ◇申请留学生创业基金留信网认证的作用: 1:该专业认证可证明留学生真实身份 2:同时对留学生所学专业登记给予评定 3:国家专业人才认证中心颁发入库证书 4:这个认证书并且可以归档倒地方 5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息 6:个人职称评审加20分 7:个人信誉贷款加10分 8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才办理(cumbria文凭证书)英国坎布里亚大学毕业证【微信：741003700 】外观非常简单，由纸质材料制成，上面印有校徽、校名、毕业生姓名、专业等信息。办理(cumbria文凭证书)英国坎布里亚大学毕业证【微信：741003700 】格式相对统一，各专业都有相应的模板。通常包括以下部分：校徽：象征着学校的荣誉和传承。校名:学校英文全称授予学位：本部分将注明获得的具体学位名称。毕业生姓名：这是最重要的信息之一，标志着该证书是由特定人员获得的。颁发日期：这是毕业正式生效的时间，也代表着毕业生学业的结束。其他信息：根据不同的专业和学位，可能会有一些特定的信息或章节。办理(cumbria文凭证书)英国坎布里亚大学毕业证【微信：741003700 】价值很高，需要妥善保管。一般来说，应放置在安全、干燥、防潮的地方，避免长时间暴露在阳光下。如需使用，最好使用复印件而不是原件，以免丢失。综上所述，办理(cumbria文凭证书)英国坎布里亚大学毕业证【微信：741003700 】是证明身份和学历的高价值文件。外观简单庄重，格式统一，包括重要的个人信息和发布日期。对持有人来说，妥善保管是非常重要的。

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3 Essential Coaching Skills

1. @selleithy @selleithy 3 Essential Coaching Skills for Project Leaders @selleithy

2. @selleithy @selleithy Think of a good conversation you had recently. What words come to mind? (Type, Wait for the signal, Share)

3. @selleithy @selleithy Learning Outcomes • Describe the 3 essential coaching skills to make your next conversation (or interaction) better • Apply at least one coaching skill in your next conversation (or meeting) • Identify at least one coaching skill to improve as a project leader

4. @selleithy @selleithy What do you get when you break down a project to its most granular level? WBS One line of code Task Jira ticket a Conversation

5. @selleithy @selleithy What’s your story? Knowing yourself is the beginning of all wisdom. -Aristotle

6. @selleithy @selleithy Agile Values Where do you see conversation? Individuals and interactions over process and tools Working software over comprehensive documentation Customer collaboration over contract negotiation Responding to change over following a plan

7. @selleithy @selleithy 3 Essential Coaching Skills ACKNOWLEDGE ASK GOOD QUESTIONS LISTEN DEEPLY

8. @selleithy @selleithy • Good job • You are a true leader • You bring a lot to the team • I see a resilient team working to deliver on our commitment • Great work everyone • I like the work you are doing • I understand it’s not easy • I hear you Acknowledge • Which one do you hear the most? • Which ones resonates with you most? • Why did they resonate?

9. @selleithy @selleithy Acknowledge the person Acknowledge the situation Acknowledge Practice 1. Write down your acknowledgements 2. Acknowledge

10. @selleithy @selleithy • What makes this important to you? • What else? • What options do we have? • Why did this happen? • When can you get this done? • What’s getting in the way? • What’s going on? • What have you tried? • What can you commit to? Ask good questions • What questions do you consider to be good? • What made them good?

11. @selleithy @selleithy What makes a good question (for a better conversation)? • Usually open-ended • Makes us pause and think • We don’t usually know the answer (it’s a curious question!) Ask good questions Practice 1. Think about the type of questions you ask (open-ended vs. closed-ended) 2. What impact do these questions have on your conversation? good, bad, indifferent?

12. @selleithy @selleithy • Pretending to listen (multitasking as you listen or hear) • Listen to reply (also hear) • Listen to understand • Listen deeply (Fully present: voice, emotion, facial expressions) Listen deeply Most people do not listen with the intent to understand; they listen with the intent to reply. --Stephen R. Covey

13. @selleithy @selleithy Listening modes • Pretending to listen (multitasking as you listen or hear) • Listen to reply (also hear) • Listen to understand • Listen deeply (Fully present: voice, emotion, facial expressions) Listen deeply Practice 1. What’s your default listening mode? 2. How might you listen deeply? 3. What could get in the way of listening deeply?

14. @selleithy @selleithy 3 Essential Coaching Skills ACKNOWLEDGE ASK GOOD QUESTIONS LISTEN DEEPLY

15. @selleithy @selleithy What’s one coaching skill do you want to focus on? What’s one small step to make your next conversation better?

16. @selleithy @selleithy • Co-Active Coaching, Kimsey-House et. Al • Co-Active Training Institute (coactive.com) • ICF Core Competencies: https://coachingfederation.org/core- competencies • https://selleithy.medium.com Additional resources

17. @selleithy @selleithy Thank you

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