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BUSINESS COMMUNICATION
PRESENTATION
TOPIC:
‘Explain the process of recruitment through interviews and group
discussion with the mechanism involved in it. Also, explain the
role of body language in ensuring success in the interview by
illustrating its effect.’
Amit Kumar IAnkit Ahlawat IArshadKhan IHimanshu Saini IMayank Gupta IVipin Rawat
Group Discussion
“discussion among a group of candidates or people”
WHAT IS GROUP DISCUSSION ?
ROLE IN RECRUITMENT
Communication Skills
Leadership Skills
Listening Skills
Behavioral Skills
Reasoning Ability
Creativity and Confidence.
EVALUATING COMPONENTS
 Knowledge
 Communication skills
 Group behavior
 Leadership potential
• Understanding of the topic gives you
wide analytical perspective
• Originality of your ideas and Approach
to the topic contributes toward tour
success in the group discussion.
• Evaluation is keenly based upon
how he thinks not on what he thinks .
• Problem Solving Skills are essential .
Knowledge
• Communication skills is more important as
without expression, the knowledge is of no
use.
• Clarity of thought and expression is major
evaluating factor.
• Listening is as important as speaking in a GD.
• Flow of language must be smooth.
• Non verbal communication Play a major Role.
• Body language is a major Component.
Communication Skills
• Behavior of an individual in a group setup
is a key evaluating component.
• Active participation in group is key to
success.
• Put your views and ideas efficiently.
• Showcase your qualities by actively
participating in the group .
• Cooperation is useful in Groups.
Group Behavior
Types Of Participants
The Initiator
The Data Giver
The Criticizer
The Supporter
The Questioner
The Traffic Policeman
The Leader
The Spectator
The Summarizer
• One who initiates the
group discussion
• Initiator believed to have
more in depth knowledge
and better understanding
about topic.
The
Initiator
• Plays the role of a data
giver provides all the
statistics and data relevant
to the discussion.
• Seems to be a ‘talking
newspaper’ or ‘talking
journal’
The Data
Giver
• Plays the role, in which
they contradict or criticize
the points that others
make.
• This kind participants may
not bring sufficient and
impact points of his own.
The
Criticizer
• These participants play
an opposite role to the
criticizer.
• These participants do
not make sufficient and
impact points of their
own.
The
Supporter
• Rather than make points
of his own, the
‘questioner’ asks others
questions.
• The participant seems to
almost play the role of
an interviewer
The
Questioner
• Tries to control the flow
of other participants.
The Traffic
Policeman
• She/he must try to initiate
the discussion and provide a
structure to the discussion.
• The Leader must give
adequate examples to
support his views and could
try and manage the ‘flow’ of
the discussion.
The Leader
• He/she does not make any
contribution, except nodding
their heads or saying ‘Hmm’
almost to themselves.
The
Spectator
• This person tries to
summarize the discussion at
the end.
• The summarizer incorporate
all the important points
spoken and it presents in a
brief and concise manner.
The
Summarizer
• The panel evaluates a candidate’s
personal skills which allow him to
prove himself as a natural leader.
• The success of any team depends to a
larger extent on its leader.
• A good leader should neither be very
authoritative nor submissive but must
be democratic.
Leadership Potential
Assertiveness
Emotional stability
Objectivity
Self-confidence
Decision making
Discretion
Initiative
Good communication
skills
Patience
Persuasiveness
Adaptability
Expectations Of The Panel
Team
player
Reasoning Leadership
Flexible Assertiveness
Initiative
Creativity
(out of the
box thinking)
Inspiring
ability
Listening
Awareness
Structure Of Group Discussion
• No Of Participants
• No fixed rule or standard to decide no of participants
• Generally there are 8-15 participants in a GD.
• Seating Arrangement
• In such a way that everyone can talk comfortably, usually in a round table
manner.
• Allotment Of Topic
• Generally any current issue of regional , national or global importance is
selected as topic of discussion. Sometimes participants may chose their own.
• Time For Preparation
• In some GDs specific amount of time is allotted for preparing and organizing
ideas but in some case no such time allotted.
Show good group Behavior.
Be as natural as possible and don’t try to be
someone you are not.
Be alert always.
Keep cool and calm.
NOSTUESO (No One Speaks Twice Unless
Everyone Speaks Once)
What to do in Group Discussion
Do not hesitate to initiate.
Keep eye contact while speaking.
Encourage non participants to speak.
Speak Clearly and Confidently.
Make sure to bring the discussion on track.
Listen attentively to others.
What not to do in Group Discussion
Do not monopolize the
conversation or talk too
much
Do not interrupt
anyone while they are
speaking.
Do not argue with
anyone.
Do not debate with
anyone, while the group
looks on.
Do not repeat what has
been said; be attentive;
try to develop on ideas
expressed or give out
new ideas.
Do not commit
grammatical errors
while talking
Group Discussion and Personal Interview
• Personal (usually face-to-face) interaction
between the interviewer and interviewee.
• Two way assessment and decision making
process.
• Final step of assessment
• Subjective in nature. Might or might not be accompanied
by objective assessment.
Interviewer(s) Interviewee
• Verify the Information obtained
in previous steps of recruitment
• Obtain additional information
• Share companies expectations
more clearly
• Establish mutual
understanding/compatibility
• Showcase the Potential
• Ask questions regarding both
parties expectations
• Assess organisation
compatibility for oneself
Self-
Explanatory/Demonstrative
Interview
Panel Interview
Telephonic Interview
Video Interview
Structured
Interview
Stress
Interview
Problem
Solving
Interview
Behavioural
Interview
Unstructured
Interview
Credential verification questions
Experience verification questions
Opinion questions
Behavioural questions
Competency questions
Brainteaser questions
Case questions
Dumb questions
Why do you want
to leave your
current job
Tell me a little
about
yourself
Out of all the
other candidates,
why should we
hire you?
What can you
offer to our
organization?
Why do you
want to leave
your current
job?
What are your
biggest
strengths?
Why do you
want this
job?
Introduction:
The First
Impression
Character and
Moral Principle
Personality
Technical skills
level required
for the job
offered
Background:
Relevant Work
Experience
Professionalism
and Etiquettes
Communication
Skills
•Do your homework
•Arrive early
•Dress properly
•Do smile
•Do a firm handshake
•Make eye contact
•Outline your
achievement
•Explain/exemplify your
responses
•Parting Greeting
•Follow-up
•Network
Don’t dress
casually
Don’t ask salary
Don’t leave
your phone on
Don’t lie
Don’t eat drink,
eat, chew etc.
Don’t speak too
soft or too loud
Don’t try to be
too cool (tell
jokes)
• Flexibility
• Subjectivity
• Empathy
• Non-Verbal Cues Capturing
• Comprehensive
Understanding
• Further probe/Clarification
• Biases
• Stress
• Mimic: Great Interview is not equal
to great employee
• Time Consuming
• Financial Resource Consuming
Group Discussion and Personal Interview
WHAT IS BODY LANGUAGE?
A type of nonverbal
communication in
which physical
behaviour, as opposed
to words, are used to
express or convey
information.
NON VERBAL COMMUNICATION
BODY LANGUAGE IMPORTANCE
INCLUDES
Eye contact
Facial expression
Posture
Gesture
Appearance
EYE CONTACT
keeping eye
contact with the
person you are
talking to indicates
that you are focused
and paying attention.
FACIAL EXPRESSION
Conveys
the emotional
state of an
individual to
observers.
POSTURE
Conveys information about
Interpersonal relations.
Personality traits such as
confidence, submissiveness,
and openness. Social standing.
GESTURE
Includes
movement of
the hands, face,
or other parts
of the body.
APPEARANCE
IMPORTANCE
Reflection to your personality.
Points to whether you’re a good speaker or not.
Shows whether you have a professional stance or
not.
Displaying that you are attentive
Showing that you are a keen listener
Implying that you are eager to put forth your own
views
Showing that you are mature as an individual or
rather like child
Group Discussion and Personal Interview

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Group Discussion and Personal Interview

  • 1. BUSINESS COMMUNICATION PRESENTATION TOPIC: ‘Explain the process of recruitment through interviews and group discussion with the mechanism involved in it. Also, explain the role of body language in ensuring success in the interview by illustrating its effect.’ Amit Kumar IAnkit Ahlawat IArshadKhan IHimanshu Saini IMayank Gupta IVipin Rawat
  • 3. “discussion among a group of candidates or people” WHAT IS GROUP DISCUSSION ?
  • 4. ROLE IN RECRUITMENT Communication Skills Leadership Skills Listening Skills Behavioral Skills Reasoning Ability Creativity and Confidence.
  • 5. EVALUATING COMPONENTS  Knowledge  Communication skills  Group behavior  Leadership potential
  • 6. • Understanding of the topic gives you wide analytical perspective • Originality of your ideas and Approach to the topic contributes toward tour success in the group discussion. • Evaluation is keenly based upon how he thinks not on what he thinks . • Problem Solving Skills are essential . Knowledge
  • 7. • Communication skills is more important as without expression, the knowledge is of no use. • Clarity of thought and expression is major evaluating factor. • Listening is as important as speaking in a GD. • Flow of language must be smooth. • Non verbal communication Play a major Role. • Body language is a major Component. Communication Skills
  • 8. • Behavior of an individual in a group setup is a key evaluating component. • Active participation in group is key to success. • Put your views and ideas efficiently. • Showcase your qualities by actively participating in the group . • Cooperation is useful in Groups. Group Behavior
  • 9. Types Of Participants The Initiator The Data Giver The Criticizer The Supporter The Questioner The Traffic Policeman The Leader The Spectator The Summarizer
  • 10. • One who initiates the group discussion • Initiator believed to have more in depth knowledge and better understanding about topic. The Initiator • Plays the role of a data giver provides all the statistics and data relevant to the discussion. • Seems to be a ‘talking newspaper’ or ‘talking journal’ The Data Giver • Plays the role, in which they contradict or criticize the points that others make. • This kind participants may not bring sufficient and impact points of his own. The Criticizer
  • 11. • These participants play an opposite role to the criticizer. • These participants do not make sufficient and impact points of their own. The Supporter • Rather than make points of his own, the ‘questioner’ asks others questions. • The participant seems to almost play the role of an interviewer The Questioner • Tries to control the flow of other participants. The Traffic Policeman
  • 12. • She/he must try to initiate the discussion and provide a structure to the discussion. • The Leader must give adequate examples to support his views and could try and manage the ‘flow’ of the discussion. The Leader • He/she does not make any contribution, except nodding their heads or saying ‘Hmm’ almost to themselves. The Spectator • This person tries to summarize the discussion at the end. • The summarizer incorporate all the important points spoken and it presents in a brief and concise manner. The Summarizer
  • 13. • The panel evaluates a candidate’s personal skills which allow him to prove himself as a natural leader. • The success of any team depends to a larger extent on its leader. • A good leader should neither be very authoritative nor submissive but must be democratic. Leadership Potential Assertiveness Emotional stability Objectivity Self-confidence Decision making Discretion Initiative Good communication skills Patience Persuasiveness Adaptability
  • 14. Expectations Of The Panel Team player Reasoning Leadership Flexible Assertiveness Initiative Creativity (out of the box thinking) Inspiring ability Listening Awareness
  • 15. Structure Of Group Discussion • No Of Participants • No fixed rule or standard to decide no of participants • Generally there are 8-15 participants in a GD. • Seating Arrangement • In such a way that everyone can talk comfortably, usually in a round table manner. • Allotment Of Topic • Generally any current issue of regional , national or global importance is selected as topic of discussion. Sometimes participants may chose their own. • Time For Preparation • In some GDs specific amount of time is allotted for preparing and organizing ideas but in some case no such time allotted.
  • 16. Show good group Behavior. Be as natural as possible and don’t try to be someone you are not. Be alert always. Keep cool and calm. NOSTUESO (No One Speaks Twice Unless Everyone Speaks Once) What to do in Group Discussion Do not hesitate to initiate. Keep eye contact while speaking. Encourage non participants to speak. Speak Clearly and Confidently. Make sure to bring the discussion on track. Listen attentively to others.
  • 17. What not to do in Group Discussion Do not monopolize the conversation or talk too much Do not interrupt anyone while they are speaking. Do not argue with anyone. Do not debate with anyone, while the group looks on. Do not repeat what has been said; be attentive; try to develop on ideas expressed or give out new ideas. Do not commit grammatical errors while talking
  • 19. • Personal (usually face-to-face) interaction between the interviewer and interviewee. • Two way assessment and decision making process. • Final step of assessment • Subjective in nature. Might or might not be accompanied by objective assessment.
  • 20. Interviewer(s) Interviewee • Verify the Information obtained in previous steps of recruitment • Obtain additional information • Share companies expectations more clearly • Establish mutual understanding/compatibility • Showcase the Potential • Ask questions regarding both parties expectations • Assess organisation compatibility for oneself
  • 23. Credential verification questions Experience verification questions Opinion questions Behavioural questions Competency questions Brainteaser questions Case questions Dumb questions
  • 24. Why do you want to leave your current job Tell me a little about yourself Out of all the other candidates, why should we hire you? What can you offer to our organization? Why do you want to leave your current job? What are your biggest strengths? Why do you want this job?
  • 25. Introduction: The First Impression Character and Moral Principle Personality Technical skills level required for the job offered Background: Relevant Work Experience Professionalism and Etiquettes Communication Skills
  • 26. •Do your homework •Arrive early •Dress properly •Do smile •Do a firm handshake •Make eye contact •Outline your achievement •Explain/exemplify your responses •Parting Greeting •Follow-up •Network
  • 27. Don’t dress casually Don’t ask salary Don’t leave your phone on Don’t lie Don’t eat drink, eat, chew etc. Don’t speak too soft or too loud Don’t try to be too cool (tell jokes)
  • 28. • Flexibility • Subjectivity • Empathy • Non-Verbal Cues Capturing • Comprehensive Understanding • Further probe/Clarification • Biases • Stress • Mimic: Great Interview is not equal to great employee • Time Consuming • Financial Resource Consuming
  • 30. WHAT IS BODY LANGUAGE? A type of nonverbal communication in which physical behaviour, as opposed to words, are used to express or convey information.
  • 34. EYE CONTACT keeping eye contact with the person you are talking to indicates that you are focused and paying attention.
  • 35. FACIAL EXPRESSION Conveys the emotional state of an individual to observers.
  • 36. POSTURE Conveys information about Interpersonal relations. Personality traits such as confidence, submissiveness, and openness. Social standing.
  • 37. GESTURE Includes movement of the hands, face, or other parts of the body.
  • 39. IMPORTANCE Reflection to your personality. Points to whether you’re a good speaker or not. Shows whether you have a professional stance or not.
  • 40. Displaying that you are attentive Showing that you are a keen listener Implying that you are eager to put forth your own views Showing that you are mature as an individual or rather like child

Editor's Notes

  1. 1.In simple Terms its Meaning is…..
  2. Basic idea of group discussion is to bring out the best of the candidates in terms of these skills.
  3. https://www.scribd.com/document/290383947/Personal-Interview-Definition
  4. https://drexel.edu/scdc/professional-pointers/interviewing/interview-types/
  5. https://collegegrad.com/jobsearch/mastering-the-interview/the-eight-types-of-interview-questions
  6. thank you for listening to our presentation.