The document discusses supply chain management. It defines a supply chain as a global network used to deliver products from raw materials to end users through information flow, physical distribution, and cash flow. Supply chain management involves planning, implementing, and controlling supply chain operations to efficiently satisfy customer requirements. The goals of supply chain management are to drive customer value, utilize assets better, and grow revenue. Benefits include reducing uncertainty, maintaining proper inventory levels, minimizing delays, and providing good customer service. Problems along the supply chain can include delays, lack of coordination, uncertainties, poor demand forecasting, and interference in production. Solutions involve scanning the business environment, enhancing strategic objectives, and improving organizational skills.
1. Supply chain management involves coordinating the flow of materials, information, and finances between suppliers, manufacturers, distributors, retailers, and customers. It aims to optimize the production and distribution of goods and services.
2. Key aspects of supply chain management include purchasing, logistics, and warehousing. Purchasing links an organization to its suppliers, logistics involves transporting materials, and warehousing manages inventory storage and order fulfillment.
3. Developing partnerships with suppliers is important in supply chain management. Strategic supplier relationships can help lower costs, improve quality, and increase flexibility throughout the supply chain.
The document discusses reverse logistics challenges and benefits. It defines reverse logistics as the process of moving used products back up the supply chain for repair, reuse, refurbishing, resale, recycling, or disposal. It outlines differences between reverse logistics and closed-loop supply chains. It also provides recommendations for organizations to establish effective reverse logistics programs, including avoiding unnecessary returns, establishing return centers, recovering assets, and using information systems to improve visibility.
This document discusses supply chain management (SCM) best practices. It provides an overview of SCM, including key objectives and challenges. SCM integration can provide benefits like increased visibility, cost reductions, and improved service levels. The document also outlines next generation SCM solutions, how to measure SCM success, and how small and medium enterprises can adopt SCM practices. It concludes with an explanation of the Supply Chain Operations Reference model (SCOR) framework.
A supply chain is the network of organizations, people, activities, information and resources involved in moving a product or service from supplier to customer. Supply chain management (SCM) coordinates these activities and seeks to match supply and demand as cost-effectively as possible. SCM has become increasingly important due to trends like shorter product life cycles, more product variety, and globalization. However, matching supply and demand is difficult due to uncertainties, changing customer demands, and conflicting objectives within and between organizations in the supply chain.
The document discusses supply chain management (SCM). It defines SCM as the management of relationships between suppliers, manufacturers, warehouses, distribution centers, and customers to deliver value to customers at a low cost. The goal of SCM is to optimize efficiency through integrating these entities. The document also describes how SCM has evolved from a "push" model driven by forecasts to a "pull" model driven by actual customer demand.
Integrated logistics and supply chain frameworkbarvie
The document provides an overview of supply chain and logistics concepts for students. It defines key terms like supply chain management, logistics management, and physical distribution. It also outlines the typical flow of activities in a company's supply chain, from sales forecasting to order fulfillment. The goal is for students to understand the roles and importance of effective logistics and supply chain management.
Supply Chain Management And Logistics PowerPoint Presentation SlidesSlideTeam
Download our content-ready supply chain management, and logistics PowerPoint presentation slides to showcase the complete process of goods movement from manufacturer to customer. Using this SCM PPT presentation, you can represent the flow of product, information, and finance. Talking about our logistics process flow presentation, it covers a wide range of topics, including strategic sourcing process, inventory control, logistics & IT, SCM model, project communication, supplier market assessment, planning & forecasting, SCM decision phase, performance measures, and much more. Other related topics that these templates cover are transportation management services, logistics management, procurement, distribution network, warehouse management, material flow, supply chain processes, and operations management. The strategies mentioned in this inventory management PowerPoint presentation will help you to bring high efficiency in your business, and it saves cost also. Moreover, it enables you to execute all the tasks and achieve long-term profitability smoothly. So, to fully utilize the potential benefits of logistics flow process, download our supply chain management, and logistics presentation slides right now. Accelerate your ascent with our Supply Chain Management And Logistics PowerPoint Presentation Slides.Your growth is bound to get a boost.
Supply chain management involves coordinating all activities involved in sourcing and delivering products, from raw materials to customers. The goal is to match supply and demand profitably by achieving the right product, price, place, promotion, quantity and time for both suppliers and customers. Effective supply chain management can lower costs, increase productivity and profits through improved forecasting, purchasing, inventory management, and information sharing across the entire chain. Current trends include expanding globally, reducing environmental impact, and decreasing supply chain costs through outsourcing, technology, and continuous improvement.
This document discusses improving supply chain performance by linking it to the balanced scorecard. It outlines current supply chain measures and perspectives in the balanced scorecard. It then proposes linking the two by identifying performance measures that align the internal, financial, innovation/learning, and customer perspectives of the balanced scorecard with goals like unit cost reduction, time reduction, waste reduction, and flexible response in the supply chain. Aligning key performance indicators across these perspectives can help optimize supply chain performance.
Download our content ready supply chain management PowerPoint presentation to showcase the flow of goods and services to the management and client. This predesigned supply chain analysis PPT presentation comprises 77 slides. The Supply Chain Management presentation covers slide on various relevant subjects such as supply chain management process, SCM decision phases, strategic sourcing process, logistics, and it, planning and forecasting, inventory management, inventory management models, performance measures, and common problems with supply chain management. A team of the researcher has researched the content of the presentation, and top professional graphics designers have converted it into a stunning presentation. Use this SCM PowerPoint PPT to represent the process of design, planning, implementation, control, and monitoring of supply-chain tasks with the goal of preparing net value and constructing a competitive framework. Our presentation designers have used an appealing graphics of table, pie charts, bar graphs, circles, and icons to make this presentation professional and attention-grabbing. Grab this complete presentation on supply chain management and improve the relationship with customers. Throw a line with our Supply Chain Management Powerpoint Presentation Slides. Reel them in slowly to your point of view.
The document discusses supply chain mapping, including what a supply chain map is, how mapping can help businesses, and how to create a supply chain map. It provides an example of how two companies, Capital Equipment Inc. and Mare Technologies, collaborated to map their supply chain, identify inefficiencies, prioritize improvements, and implement changes that reduced lead times, work-in-process, and costs. The document also covers potential difficulties in supply chain collaboration and provides an activity for mapping the peanut butter supply chain of Ritz Peanut Butter Co.
L&T Construction faced challenges managing its large and geographically dispersed supply chain for construction projects. It implemented an Enterprise Information Portal (EIP) to connect all project sites to headquarters. EIP helped track activities, leverage purchasing power, reduce costs and increase returns. It brought together design, development, bidding, budgets and planning on a single platform. To further streamline vendors, L&T implemented a web-based supply chain management solution. This allowed online ordering and offline delivery, integrating participants and minimizing supply chain costs. The solution and EIP helped L&T achieve supply chain success despite the complexities of the construction industry.
Introduction to Supply Chain Management Qamar Farooq
This document summarizes key concepts from Chapter 1 of a supply chain management textbook. It discusses what a supply chain is, including the flow of products and services from raw materials to end consumers. It also covers types of products, the global nature and complexity of supply chains, uncertainty and risks, and the evolution and objectives of supply chain management. Specific examples are provided to illustrate concepts around complexity, costs, and issues in managing supply chains.
The chapter discusses integrating and managing supply chains. It covers:
1) Internal and external integration across functions, partners, and digitally. The goal is providing maximum customer value at low cost.
2) Efficient consumer response extends collaboration across the supply chain to meet consumer demand through category management, replenishment, and enabling technologies.
3) Collaborative planning, forecasting and replenishment extends collaboration to strategic and operational levels through joint business plans and exception resolution.
This document summarizes a presentation on supply chain management given by 6 students. It discusses the origin and evolution of supply chain management. The key aspects covered include the definition of supply chain management, the network and participants involved, important drivers and functions like procurement, manufacturing, and distribution. Challenges faced include the bullwhip effect where demand fluctuations increase up the supply chain. Global supply chain management allows companies to leverage locations across countries but poses additional challenges around coordination of international operations.
The document discusses supply chain management in the retail industry. It provides an overview of supply chain management concepts, including the key steps of sourcing, manufacturing, warehousing, distribution, and delivery to customers. It also outlines the need for supply chain management due to increasing complexity, costs, and competition in retailing. Finally, it briefly discusses the evolution of supply chain management approaches over time and some of the issues involved in developing an efficient supply chain framework.
- Learn a step-by-step description of an ideal approach to benchmarking.
- Why qualitative and quantitative benchmarking go hand-in-hand.
- Steps to setting up a benchmarking program
Presented by: Michael Mikitka, CEO, Warehousing Education & Research Council (WERC)
November 28, 2012 - Consumer Goods Supply Chain Officer Summit 2012 - Shanghai Pudong, China
This document provides an overview of supply chain management concepts from the first chapter of the textbook "Supply Chain Management (3rd Edition)". It defines a supply chain, outlines the key decision phases of supply chain strategy, planning and operations. It also describes how supply chains can be viewed through either their cycles between stages or their push/pull processes. Key goals of supply chain management are maximizing overall value and profitability across the entire supply chain network.
Selling Essentials Returns and Disputes ManagementSellOnFlipkart
- Returns create an opportunity for business growth if managed properly by sellers. A good return policy can help sellers avoid lower ratings, fewer repeat purchases, reduced sales, and losing new buyers.
- It is important for sellers to have a clear and transparent return policy, provide accurate product descriptions, include proper contact details, carefully package items, and ensure timely delivery of the correct product. This helps buyers make informed decisions and reduces returns.
- Both buyers and sellers can be dissatisfied if a dispute arises from a return request. Online marketplaces help by reviewing cases and protecting sellers from fraudulent buyer claims through seller protection funds.
The document discusses key concepts related to procurement and purchasing processes. It provides details on:
1. The steps involved in a typical procurement process, from needs recognition through record keeping.
2. Key factors to consider when choosing suppliers, such as production capabilities, communication, ethics and building relationships.
3. The importance of clear product specifications and the components they should include.
The document discusses key considerations for choosing business suppliers, including:
1. Evaluating a supplier's capacity, reliability, and track record to ensure they can meet the business's needs.
2. Assessing a supplier's values and quality control to guarantee high quality products that won't require returns or repairs.
3. Negotiating reasonable credit terms, warranty coverage, and after-sales support to protect the business financially and satisfy customers.
Purchasing Management
Principles of Purchasing Management OR (8 R'S)
Functions of Purchasing Management
Negotiating
Value Engineering
VALUE ANALYSIS
Receive Purchase Request
Supplier selection
Payment Authorization
Market research and Information
Selection of Source
Determination of Price and Availability
Follow Up
Here are the key points about product specification and pricing unit:
Product specification refers to the technical details and requirements that a product must meet in order to be deemed acceptable for procurement. It includes qualities like dimensions, materials used, performance characteristics, packaging requirements, warranty terms, and other relevant attributes. Developing clear product specifications helps ensure the item purchased is suitable for its intended use.
Pricing unit refers to the basic unit in which an item is priced and purchased. It could be per unit, per kilogram, per dozen, per liter, etc. Establishing the appropriate pricing unit is important for accurate budgeting and cost control. It allows for easy calculation of the total price based on the quantity required.
The document discusses the post-purchase behavior of consumers. It describes how after making a purchase, consumers may experience cognitive dissonance or doubts about their purchase decision. They will then seek information to reinforce their decision. The document also notes that marketers should monitor post-purchase satisfaction and behavior to understand usage patterns and feedback. Dissatisfied consumers are more likely to engage in negative word-of-mouth advertising compared to satisfied consumers.
purchasingmanagement.pptx marketin aman pathak 2213022g managemenAMANPathak744625
The document discusses the key functions and responsibilities of purchasing management. Purchasing management ensures that organizations have the necessary goods, supplies, and inventory by ordering and maintaining stock. It aims to control costs, develop supplier relationships, and maintain accurate records. The core functions include requisition review, supplier selection, order placement, and follow up to ensure timely delivery. Purchasing management follows a cycle of identifying needs, selecting suppliers, negotiating terms, issuing purchase orders, and expediting delivery.
How to Efficiently Handle E-commerce Returns for Your Small BusinessSaurabh Srivastava
In this article, we will discuss some key strategies and best practices, including leveraging Shopify experts services, to help small business owners handle returns efficiently and maintain a positive customer experience.
The document provides tips for effective shopping practices, including:
1) Plan before shopping by deciding whether to shop in-store or online, purchase goods or services, and when to make purchases.
2) Comparison shop by researching products, comparing brands and features, understanding warranties, and talking to other purchasers.
3) Shop wisely whether in-store or online by knowing seller details, comparing prices, only buying from secure sites, checking policies, and inspecting deliveries.
CX Service and Quality Mgt. Credits to the rightful owners of the information...GAGAYObera
Here are 3 key ways that businesses can motivate staff to maintain high quality standards:
1. Implement quality circles where staff meet regularly to discuss quality issues and improvement ideas. Seeing their ideas succeed is motivating.
2. Use total quality management (TQM) which trains all employees to achieve the highest standards and continuously improve the product. This gives employees pride and ownership.
3. Offer incentives like bonuses or rewards for meeting quality targets. Publicly recognizing quality work also boosts morale. Motivated staff are more likely to focus on quality.
The document discusses business buyer behaviour and the business buying process. It explains that business buying involves identifying organizational needs, specifying product requirements, searching for suppliers, selecting suppliers, and reviewing purchases. The buying process is more complex than consumer buying and involves multiple decision makers within a company. Key differences between business and consumer buying include business needs versus consumer wants, smaller and specialized business markets, higher value individual buyers, and a longer, more formal multi-step buying process. The document also outlines different business buying situations such as new tasks and modified rebuys.
The document discusses purchase management and the purchasing process. It describes the key objectives of purchasing as ensuring the right materials are purchased at the right price, from the right suppliers, at the right time, and delivered to the right place. The main responsibilities of the purchasing department are learning material needs, supplier selection, price negotiation, quality monitoring, and ensuring delivery. The purchasing cycle begins with a purchase requisition and proceeds through supplier selection, purchase order placement, delivery, and payment. Methods for value analysis to reduce costs are also outlined.
1. Gaining commitment from buyers is an important part of the sales process. Salespeople should not rely solely on buyers to initiate the purchase and should actively seek commitment.
2. There are various techniques for gaining commitment such as trial closes, direct requests, benefit summaries, and probing methods to understand any hesitations. It is important to avoid coming across as too aggressive.
3. If commitment is obtained, the salesperson should have no surprises, confirm the choice, get the signature, show appreciation, and cultivate the relationship for future sales. If not obtained, the salesperson should discover the cause and maintain a positive perspective for future opportunities.
The document compares and contrasts supply chains and value chains. It defines supply chains as the integration of all procurement, conversion, and logistics activities for a product, while value chains refer to the series of activities that add value to a product. Supply chains focus on conveying products through the customer request-supply chain-customer sequence, while value chains focus on adding value through the customer request-value chain-product sequence. The objective of supply chains is customer satisfaction through minimizing costs and maximizing the right product to the right customer. Value chains aim to gain competitive advantage by beating competitors and fulfilling customer needs.
The document discusses the purchasing function and process. It covers key topics like:
- The importance of purchasing management in procuring materials for production.
- The purchasing cycle and objectives to obtain materials at the right quality, quantity, time and price.
- The types of purchase decisions organizations make including new purchases, modified re-buys, and straight re-buys.
- How purchase orders, requisitions, and invoices are used in the procurement process.
The document provides an overview of best practices for effective purchase management.
This document provides an overview of key concepts related to marketing research, product planning, pricing, distribution channels, and promotion. It discusses how businesses conduct marketing research to define problems and gather information to solve issues. It also outlines the typical parts of a product, different product planning procedures, and key characteristics of services. The document then explains various factors that influence pricing, how to calculate the price of a product, and different pricing strategies. It introduces distribution channels and reasons for using indirect or direct channels. Finally, it defines promotion and common promotional tools like advertising, and outlines the basic communication process.
Procurement involves selecting vendors, negotiating contracts, and acquiring goods and services for an organization. It is a broader term that includes purchasing. Purchasing refers specifically to ordering, receiving, and paying for goods. While procurement deals with strategic sourcing, purchasing is focused on the transactional aspects of ordering. Overall, procurement manages the entire process of acquiring what an organization needs, with purchasing being a key procedural component.
Business environment for logistics & supply chainSajeena Justin
The document discusses procurement processes and factors influencing procurement decisions. It provides details on the procurement process, including conducting surveys to determine influencing factors. The top factors identified are decision-making authority, guidelines, project location, vendor selection, inventory management, training, transportation, material selection, payment intervals, and government policy. The document also covers purchasing processes, types of business purchase decisions, and benchmarking procedures.
Unlocking Dropshipping and How Does It Work #2024 ?dishaverma5213
Dropshipping has revolutionized the way businesses operate in the e-commerce landscape. It offers entrepreneurs an opportunity to start their own online stores without the need to invest in inventory upfront. This article delves into the intricacies of the service , explaining its mechanics, advantages, challenges, and how to succeed in this business model.
to know more read this article :https://harshkatyal.digiuprise.online/dropshipping/
The document describes a payout calculator tool that allows sellers on the ShopClues marketplace to calculate the expected payout for listing products. It provides steps for sellers to log in, select a product category, and view payout estimates to help inform pricing decisions and participation in promotions. The goal is to enable sellers to make informed choices about listing prices.
ShopClues Business Intelligence Service (SCBI) FAQsShalini Nandwani
ShopClues Business Intelligence (SCBI) provides sellers insights into best selling products on ShopClues to help sellers stock the right products. SCBI data includes top 25 products by sales and trends, updated monthly. It helps with inventory management, pricing, understanding customer demand. Both new and experienced sellers can purchase SCBI reports through their Store Manager Panel and view report widgets and details. Sellers can also purchase top products in bulk directly from ShopClues.
This document provides instructions for using the ShopClues Business Intelligence (SCBI) tool. It explains how to log in to SCBI, select categories to view products and sales data for, and how to use filters to analyze purchasing trends by month or category. Information is also given on starting to sell products on ShopClues and buying products in bulk directly from ShopClues Wholesale.
This document outlines Shopclues' order processing fee policies, which charges merchants a flat fee per completed order based on the expected payout of the order. The fee is applied to all complete orders and is not applied to cancelled, return, or exchange orders. The fee structure ranges from Rs. 6-20 per unit depending on the expected payout amount and is deducted from merchant payouts monthly. The document also provides FAQs on how the fee works and how it differs from other fees charged by Shopclues.
This document outlines ShopClues' return to origin (RTO) and courier return policies. ShopClues commits to 100% RTO delivery within 45 days (60 days for tier 4 locations), compensating merchants for any price drops between delivery and return. Merchants must raise tickets within 30 days of the expected delivery date if a product is not delivered. Sellers normally bear the cost of forward and reverse shipping for returns. ShopClues subsidizes RTO charges for sellers, with revised subsidized rates provided for various weight buckets.
This document outlines Shopclues' revised order processing fees for merchants. It states that order processing fees are flat fees charged per unit on completed orders, with the fee amount determined by the expected payout per unit. The revised fees ranges from Rs. 6-20 per unit depending on the expected payout bracket. The fees only apply to completed orders and are deducted from merchant payouts monthly. Common questions about the fees are also addressed.
The document outlines ShopClues' return to origin (RTO) and courier return policies for merchants. ShopClues commits to 100% RTO delivery within 45 days, or 60 days for remote areas, and will compensate merchants for any price drops between delivery and return. Merchants must raise tickets within 30 days to receive proof of delivery. ShopClues has subsidized revised RTO charges for sellers effective April 2018, with fees ranging from Rs. 15-100 depending on weight.
The document provides instructions for fulfilling orders on the ShopClues store manager platform. Sellers are instructed to log in, view outstanding orders, enter fulfillment quantities and reasons for any partial fulfillment. They can then generate shipping labels, invoices and manifests before printing the manifest and handing over orders to the courier.
TDS stands for Tax Deducted at Source, which is a method by which the government collects tax on income by having the payer (deductor) of that income retain a portion of the tax amount and deposit it with the government. For sellers on ShopClues, TDS is applied to selling fees, fulfillment fees, and packing fees deducted from the seller at the specified rates under the tax act. Sellers can file a TDS claim with ShopClues by logging into their store, selecting the TDS Claims option, filling in details from their TDS certificate like name, financial year, certificate number, and uploading the certificate. ShopClues will verify and disburse the claim amount within
The document discusses types of returns in e-commerce, including courier returns (returns to origin) and customer returns (returns by the customer). It outlines main causes of returns such as delayed delivery, incorrect address, missing or damaged products. It then details charges for customer returns and courier returns, including selling fees, fulfillment fees and handling charges. Finally, it provides actions sellers can take to reduce controllable causes of returns, like having a clear return policy, descriptive product listings, appropriate packaging and timely deliveries of the correct products.
The document outlines the tax computation process under India's GST system for a merchant selling goods through an e-commerce platform. It shows that the merchant pays 12% GST on goods sold but can claim a tax credit of 18% GST paid on commission fees to offset against taxes owed, resulting in a net tax payable of Rs. 93 to the government. It also lists the various GST return forms and due dates that merchants must file, and provides an annexure specifying the Central Government's rates of Integrated GST ranging from 0.25% to 28% for different categories of goods.
This document outlines guidelines for calculating package weight for logistics partners. Logistics partners charge for fulfillment based on the volumetric weight or actual weight of packaged products, whichever is higher. Volumetric weight is calculated based on the length, breadth and height of packages and factors in whether the weight is below or above 5 kg. Examples are provided to demonstrate how volumetric weight is calculated for packages weighing 600g and 25kg based on their dimensions. Finally, the document lists the package weight fees charged by fulfillment partners in different weight slabs.
ShopClues has policies regarding pricing and listing maximum retail price (MRP) to ensure trust between buyers and sellers. The pricing policy states that sellers must price items on ShopClues the same or lower than other sales channels to maintain fair pricing. The MRP breach policy mandates that sellers cannot list a product's price higher than its labeled MRP or declare different MRPs for identical products. Violations of these policies may result in listing cancellation, store suspension, or limited account privileges.
- The document is the user agreement for the ShopClues website, which outlines policies for user registration and account usage.
- Users must provide accurate personal information and keep their account secure. Business entities must have proper authorization.
- Users must maintain the confidentiality of their login credentials or risk unauthorized access. Guest users are also responsible for security of the device and information used to transact.
- The user agreement is considered an electronic agreement under Indian law. Users agree to electronic communication and for notices to be provided electronically through the website or email.
This document summarizes a privacy policy for a shopping website. It states that the website collects personal information from users such as name, address, payment details to facilitate purchases. Cookies are used to customize the user experience. Personal information is not sold or shared with third parties but may be shared with affiliates to support website operations. The information is used to resolve issues, prevent fraud, customize content, and contact users about deals and updates.
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Online Purchase and Returns
Returns Management
Customer Wants to
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Returns Management / Returns Policy
If not managed properly, or when
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5. PropertyofCluesNetworkPvt.Ltd.-Strictlyprivate&confidentialPropertyofCluesNetworkPvt.Ltd.-Strictlyprivate&confidential
Manage Returns – Root Cause Analysis
Carry out the Root Cause
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Customer Review and
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Group the various causes
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In correctable
Correctable causes are those
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Control Action
For all Correctable causes
take appropriate measures
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returns
7. PropertyofCluesNetworkPvt.Ltd.-Strictlyprivate&confidential
Actions for Controllable Causes
Return Policy Catalog Packaging Delivery
ClearandTransparent
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