Courier Returns (RTO)
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The document outlines ShopClues' return to origin (RTO) and courier return policies for merchants. ShopClues commits to 100% RTO delivery within 45 days, or 60 days for remote areas, and will compensate merchants for any price drops between delivery and return. Merchants must raise tickets within 30 days to receive proof of delivery. ShopClues has subsidized revised RTO charges for sellers effective April 2018, with fees ranging from Rs. 15-100 depending on weight.
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