Measurement of Project Management Success

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This presentation comes to you from International Project Management Day 2013 - the annual global virtual summit from IIL that brings together business and technology leaders from around the world to discuss the latest trends and methods in business, leadership and communications. To view the accompanying video keynotes and presentations connect to the event here bit.ly/1blJSkE or purchase the DVD collection http://bit.ly/1fZ9Yc0

Measurement of Project Management Success:
From Making Sense to Making Cents
Joan Knutson, PM Guru Unlimited

©2013 International Institute for Learning, Inc., All rights reserved.

Introduction
Hello, my name is Joan Knutson

Topics
What Are We Measuring?
The Four Measurement Plateaus

Generically
Success =

Tangible outputs
plus
Mindset of employees
plus
Financial impacts
plus
Reaction of customers

Work habits,
work climate,
attitudes

Output, quality,
cost, time,
satisfaction

Hard
Quantitative
Metrics

Evaluation
of Success

Soft
Qualitative
Metrics

Success Measured Relative to:
Single Project
• On time
• On budget
• Quality deliverable

Project Management
Initiatives

or

•
•
•
•

Methodology
Automated support
Organization structure
Change control

Four Measurement Plateaus
$ Benefits

Influence on Business
Application

Comprehension and Acceptance

Four Measurement Plateaus
Most
Time,
Effort,
Rigor

Least

$ Benefits

–– Financial

Influence on Business

–– Results

Application

Comprehension and Acceptance

–– Behavior
–– Reaction

Comprehension and Acceptance
3 Evaluation Techniques
#1

#2

#3

Knowledge
of
Practitioners

Validation
by
Wandering
Around

Individual
Competency
Assessment

Application
3 Evaluation Techniques
#1

#2

Project
Management
Documentation

Project
Team
Meeting
Observations

#3

Gap
Analysis

Influence on Business
2 Evaluation Techniques
#1

Current vs. Expected
With History Without
History
Use Trend
Analysis
Use Forecast
Analysis

#2

Organizational
Maturity
Assessment

$ Benefits
2 Evaluation Techniques
#1

Benefit to Cost Ratio
(BCR)

#2

Return on Investment
(ROI)

Benefit to Cost Ration (BCR)
Dollar Return

$ Benefits

$ Costs
Example:

$ 100
$50

= Benefit to
Cost Ratio(BCR)
= $2.00

i.e., for every $1.00 spent, you will get $2.00 back

Return on Investment (R.O.I.)

$ Benefits - $ Costs = Net Benefits (NB)

Net Benefits (NB)
100

= Return on Investment

Goal: 100% or Greater

Summary
Barriers
•
•
•

•
•
•
•

Benefits

Cost to Measure
Inadequate PM Skills
Commitment to
Project/Initiative
Discipline & Rigor
Balance Process and People
Initiation / Definition
Fear of Being Measured

•
•
•
•
•

Management Confidence
$ Decisions
Redesign, Re-target, Eliminate
Focus on Results not Activity nor
Politics
Customer / Sponsor Perception

? $

Misconceptions
1.

Management doesn’t care

2.

Management has not asked therefore does not want

3.

We’re professionals; no need to measure

4.

Project Management is impossible to measure

5.

Money will keep coming

Intelligence – Integrity – Innovation
We invite you to take a closer look at what we can accomplish together.
Please visit iil.com or contact learning@iil.com to learn more about our
training, consulting, coaching, customized courses and other pathways
for professional development.

Connect with Us:
facebook.com/IIL.Inc
@IILGlobal
bit.ly/IILlinkedin
©2013 International Institute for Learning, Inc., All rights reserved.

bit.ly/IILgoogle
youtube.com/IILGlobal
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