This document discusses two major data security breaches - the 2014 Sony Pictures hack and the 2014 Staples data breach. The Sony hack involved a malware attack that stole 100TB of data including unreleased films and employee emails. It cost Sony an estimated $1.25 billion. The Staples breach saw 1.16 million customer payment cards compromised over 6 months. Both could have been prevented with better security practices like network isolation, encryption, and prompt patching of vulnerabilities. The document emphasizes the importance of data security for companies.
Data Leakage is an important concern for the business organizations in this increasingly networked world these days. Unauthorized disclosure may have serious consequences for an organization in both long term and short term. Risks include losing clients and stakeholder confidence, tarnishing of brand image, landing in unwanted lawsuits, and overall losing goodwill and market share in the industry.
The document discusses the threat of insider threats, both malicious and accidental, to organizations. It notes that a 2011 presidential executive order mandates that all government agencies implement insider threat detection programs by 2013. Both intentional and accidental insider threats can potentially damage an organization. To mitigate risks, the document recommends that organizations establish sound security policies, provide training to all personnel, conduct constant security awareness activities, and regularly audit insider threat programs. It also suggests technical controls and strategies for IT and security professionals to help detect and prevent insider threats.
Target suffered a major cyber attack in late 2013 that compromised over 40 million payment card numbers and 70 million customer records. Hackers gained access to Target's systems by phishing an outside vendor of Target's and using those credentials to install malware on Target's point-of-sale systems. This attack resulted in significant financial and reputational damages for Target due to lost sales, lawsuits, and remediation costs. It highlighted the need for companies to properly secure and monitor their networks and outside vendors.
3 Most Common Threats Of Information SecurityAna Meskovska
The document discusses the most common threats to information security, including malware, email threats, spam, social engineering (phishing), and the top 10 internet threats. It provides details on each threat such as possible consequences and recommended protections. Some key threats mentioned are viruses, worms, Trojan horses, spyware, phishing scams seeking personal/financial information, and social engineering attacks. The document stresses the importance of user education, strong passwords/authentication, antivirus software, and caution when sharing information or opening email attachments.
WFH Cybersecurity Basics Employees and Employers Dinesh O Bareja
Work from home (WFH) is the new normal. The covid19 pandemic, has thrown everyone, across the world into a struggle (and challenge) for survival. While we stand up to the challenge, we have to set our rules for WFH, with cybersecurity safeguards.
77 million customer accounts were hacked in an attack on Sony in 2014. The document discusses how data breaches typically occur through targeted attacks or unintended insider access. It provides details on the timeline of the Sony attack, including when different events took place and how many customer records were affected. The document also estimates that the breach cost Sony around $1.25 billion and discusses measures that could have prevented or limited the breach, such as better network segmentation and patching of vulnerabilities.
The document discusses cyber risks, data privacy breaches, and the regulatory environment surrounding cybersecurity and privacy. It defines cyber risks as those involving computers, the internet, and electronic data. Data breaches involve unauthorized access to or use of sensitive data like financial, health, or personal information. Regulations require notification of breaches and establish security practices. The value of data and risks of breaches impact organizations financially and to their reputation. Cyber insurance can help cover costs of breaches, investigations, liability, and business interruptions.
The document discusses computer and network security threats. It covers several types of threats including passive threats like interception and traffic analysis, and active threats such as masquerade attacks, message modification, and denial-of-service attacks. The document also discusses vulnerabilities, different forms of malware like viruses, worms, Trojan horses, and spyware, as well as common network security attacks and the assets they can target. Network security aims to protect the confidentiality, integrity, and availability of data on a network.
This document discusses insider threats and strategies for detecting and preventing them. It outlines that while most breaches are caused by external attackers, insiders still cause significant damage in some cases. It describes the different types of insider threats and notes that prevention and detection require logs of network activity as well as a multidisciplinary approach. Specific tools like StealthWatch can provide network visibility and user identity integration to help identify suspicious insider behavior like data exfiltration or hoarding.
This document discusses cybersecurity. It begins with an introduction to cybersecurity, including its history and importance. It then covers the CIA triad of confidentiality, integrity, and availability. Several common cyber threats like DDoS attacks, backdoors, and social engineering are described. Real world examples of CIA violations through ransomware, data breaches, and the dark web are provided. The document concludes with recommendations for preventive measures at both the enterprise and individual level to enhance cybersecurity.
Cybersecurity involves protecting individuals, businesses, and critical infrastructure from threats arising from computer and internet use. It addresses both external attacks by remote agents exploiting vulnerabilities, as well as insider threats from valid users. Cybersecurity deals with a range of technical and human factors, as vulnerabilities usually stem from a mix of these. Key concerns include malware, cyber attacks aiming to cause damage or steal data, and accidental incidents that can also lead to losses.
One of the most critical aspects of safeguarding the IT assets of any corporation is dealing with the Insider's Threat. With so many diversified IT components, it is a real challenge to design an effective IT security strategy. It is critical to recognize this particular threat and take countermeasures to protect your assets. So, this webinar covers: Insider threats, how to mitigate insider threats, how to design an effective IT security strategy, and how to protect your assets.
Main points covered:
• Insider threats
• How to design an effective IT security strategy
• How to protect your assets
Presenter:
The webinar was hosted by Demetris Kachulis. Mr. Kachulis is an expert in the field of Information Security. With over 20 years of Wall Street consulting experience, he has worked with many Fortune 500 companies. He is currently the director of Eldion Consulting, a company offering Security, Trainings and Business solutions.
Link of the recorded session published on YouTube: https://youtu.be/hXe5HHjnBeU
This presentation covers what I am calling the 'Snowden Scenario.' This is when a privileged insider uses their power to steal data from an organization. If it can happen to the NSA, your organization is at risk too. Background checks, credentials and insurance isn't enough if your most valuable assets are leaked to the world.
This document discusses phishing and anti-phishing techniques. It defines phishing as an attempt to steal personal information like usernames, passwords, and credit card details through fraudulent emails or websites. The document outlines the history of phishing, types of phishing attacks, and effects of phishing. It then defines anti-phishing software and strategies used at the server and client level to detect and prevent phishing, including brand monitoring, blacklists, and authentication. The document concludes by recommending education and multi-layered approaches to prevent, detect, and mitigate phishing attacks.
This document provides an overview of security awareness training. It discusses the importance of security awareness and outlines best practices for using strong passwords, safe web browsing, email security, mobile device security, physical security, and protecting against social engineering. Specific tips are provided in each area, such as using unique, complex passwords and changing them periodically; verifying website security before logging in; being wary of suspicious emails and not using personal email for work. The importance of physical access control, locking screens, and securing documents is also covered.
This document summarizes different types of cyber attacks. It describes web-based attacks like SQL injection, cross-site scripting, and denial of service attacks. It also outlines system-based attacks such as viruses, worms, and trojan horses. Additionally, it covers methods that can assist attacks, including spoofing, sniffing, and port scanning. The goal of the document is to provide an overview of common cyber attacks and threats that exist in the cyber world.
These are from the National Cyber Security Alliance (NCSA) for National Cyber Security Awareness Month (NCSAM) and are free to use. See https://staysafeonline.org/ for more info.
Sony Attack by Destover Malware. Part of Cyphort Malware Most Wanted Series.Cyphort
1. The document discusses a presentation given by Cyphort Labs on major malware attacks and threats of 2014, including the Sony Pictures attack carried out by the Destover trojan.
2. The Sony attack was a sophisticated, targeted attack that stole over 100 terabytes of data including unreleased movies and employee information.
3. Analysis showed links between the Destover malware and previous North Korean developed malware, indicating North Korean involvement in the Sony attack.
4. Other notable threats and attacks in 2014 included Cryptolocker ransomware, Shellshock and Heartbleed exploits, and POS malware like BlackPOS and Backoff targeting retailers.
How to safe your company from having a security breachBaltimax
To prevent security breaches, companies must address root causes like human error, abuse/fraud, and problems in processes. The document recommends that companies get board support, identify risks, classify data, secure perimeters, implement policies, and provide user training. It also suggests choosing a security approach that fits the company's structure, finding and solving issues like access control and insider threats, and developing a culture of responsibility through openness and ongoing training.
Sony's Playstation Network was hacked on April 17-19, 2011, forcing Sony to shut down the network on April 20. This caused widespread anger and frustration among Playstation users. Sony did not reveal the security breach until April 26 and the full scope until May 4. It took Sony 23 days and $171 million to rebuild security and relaunch the network. While no credit cards were compromised, the crisis damaged Sony's reputation for its slow and unclear communication responses.
5 Critical Steps to Handling a Security BreachSeculert
The document discusses critical steps for handling a network security breach, including identifying compromised systems, quarantining infected devices, disinfecting by comparing backups and removing infections, developing a communication plan, and re-securing the network by changing passwords, updating security settings, and educating employees on security best practices.
Sony Corporation is a large Japanese conglomerate best known for electronics, video games, and media. The document provides a history of Sony, starting from its founding in 1945 as a radio repair shop. It discusses Sony's many innovations and product milestones over the decades that made it a global leader, such as the transistor radio and Walkman. The document also includes an overview of Sony India and its operations in the country.
Online Security Breach Compromises 77 Million Client Accountscorelink11
The recent Sony Playstation Network online security breach, which resulted in roughly 77 million customer accounts being compromised, has emphasized the growing importance of data security. View this presentation to learn more about online security.
This document summarizes data breach notification laws in the United States, focusing on requirements in Alaska, Arizona, Arkansas, and California. Key elements discussed include: timing of notification (e.g. without unreasonable delay); form of disclosure (e.g. written, electronic); entities required to notify (e.g. those that own personal data); and exemptions (e.g. no likelihood of harm). Health-related requirements are also covered, such as notifying the state department of public health about breaches of medical information.
The document discusses security in information technology. It covers topics such as what security is, why it is needed for IT, common security threats to IT systems, both physical and virtual, and how to mitigate those threats. It also addresses data and cyber security, practical applications of security in IT systems, advantages of security, and challenges and limitations of implementing security. The overall goal is to help readers understand the need for IT security and how to protect physical and digital assets from various threats.
1) In November 2014, Sony Pictures Entertainment experienced a major cyberattack that compromised their computer systems. Hackers posted unreleased movies and stole confidential data, including personal employee information.
2) The attack was unprecedented in its scale, leaking over 38 million files. It severely damaged Sony's brand and put their security practices under scrutiny.
3) The timing of the attack was in relation to Sony's upcoming comedy film The Interview, which depicted the assassination of North Korean leader Kim Jong-un. While North Korea's involvement is still debated, the hackers claimed to be acting to stop the release of the film.
Data Security Breach – knowing the risks and protecting your businessEversheds Sutherland
The impact of a breach in data security can be far reaching, with the risk of reputation damage affecting companies of any size. We will consider how to manage a security breach, its wider impact and building an effective cyber security for your infrastructure.
Cyber attacks and data breaches are increasing. Hackers are targeting smaller companies to access personal information like credit cards, social security numbers, and passwords. To reduce risk, companies should implement security measures like firewalls, encryption, training employees on security best practices, and establishing a computer security incident response team to respond effectively to any data breaches. Regular security assessments, software updates, and network monitoring can help organizations strengthen their cyber defenses.
With mega-breaches like Anthem, OPM, IRS, Ashley Madison, UCLA Health and TalkTalk all within the past 12 months, chances are your data has been targeted. What does this mean for 2016?
Review this presentation and learn:
• Why cyber attacks continue to increase in sophistication, magnitude and velocity
• What trends will have the largest and smallest impact on cyber security in 2016
• Why cloud-based apps and the Internet of Things have transformed cyber security
• How you can protect your organization from attacks from the inside
This document discusses the transformation of video surveillance from analog closed-circuit TV systems to digital IP-based surveillance cameras networked over the internet. Some key points:
- IP-based digital surveillance allows for centralized monitoring from one location of multiple geographically dispersed sites, improving efficiency. It also enables applications beyond just security like analytics of customer behavior.
- While CCTV still dominates the market, IP surveillance is growing rapidly due to advantages like remote monitoring, storage and retrieval of video, and expanding applications.
- For organizations transitioning to IP surveillance, important considerations include whether to use a hybrid analog/IP system, available network bandwidth, and camera features like resolution, field of view, and power source. Pro
How to keep your head (and your job) when the worse case scenario happens.
Due to the increasing frequency of security breaches, defining an action plan is critical for every security practitioner. Getting breached doesn’t determine whether or not you’ve got a good security program in place – but how you respond to one does.
Join security expert Conrad Constantine of AlienVault, for an in-depth discussion on things you and your team should do today to prepare for information security breaches. You’ll get practical, lessons learned advice on:
- The inevitability of security breaches
- Preparing to survive security breaches
- Threat identification and containment
- Handling the aftermath so it’s not worse than the breach itself
When a Data Breach Happens, What's Your Plan?Edge Pereira
Ashley Madison, Sony, Kapersky Labs, LastPass, CentreLink, G20 event in Brisbane…What do they all have in common? They were victims of data breaches. And as you probably know by now, some were handled better than others. In this session we will talk about strategies, from mitigation to handling, used when a data breach happens (not “if”) and what controls do we have if you are using Office 365.
The document provides an overview of Van Leer Technology Ventures Jerusalem (VLTVJ), an early stage investment center. VLTVJ aims to nurture new ventures in Israel to become successful companies and strengthen the economy. It invests in technology, life sciences, and cleantech companies. VLTVJ works closely with portfolio companies providing mentoring, training, and access to its network to help the companies grow and secure future funding.
This document summarizes a study that assessed and compared the combustion and pollution potentials of Premium Motor Spirit (PMS) and Automotive Gas Oil (AGO). Samples of PMS and AGO were combusted in a specially designed combustion chamber. The particulate matter and combustion effluents were collected and analyzed. PMS yielded 1.9g/l of particulate matter while AGO yielded 2.7g/l. The particulates and residues were extracted and analyzed using gas chromatography. The chromatograms showed evidence of polyaromatic hydrocarbons, indicating the combustion of these fuels generates pollutants. PMS burned faster than AGO due to its lower molecular weight and volatility. Incomplete combustion was observed for both fuels
The on-going emergence of advanced persistent threats (APTs) and other sophisticated attacks have made it more difficult than ever to develop strategies for protecting IT systems. Further, the systems themselves are increasingly complex, increasing the potential for security gaps. In this deck, Garve Hays - Solution Acrhitect at NetIQ, outlines APTs and evaluating effective responses.
The Threats Posed by Portable Storage DevicesGFI Software
In a society where the use of portable storage devices is commonplace, there is a real risk to business. The threat that these devices pose to corporations and organizations is often ignored. This white paper examines the nature of the threat that devices such as iPods, USB sticks, flash drives and PDAs present and the counter-measures that organizations can adopt to eliminate them.
Good Guys vs Bad Guys: Using Big Data to Counteract Advanced ThreatsZivaro Inc
The document discusses using big data analytics to counter advanced cyber threats. It notes that traditional security information and event management (SIEM) systems have limitations in detecting advanced threats due to incomplete data collection and inflexible analytics. A big data solution collects data from all possible sources, including network, endpoint, mobile and cloud systems. It then applies analytics to identify anomalous patterns that may indicate advanced threat activity based on factors like unusual user behavior, network connections, or changes from normal baselines. This helps security teams more effectively detect threats that can evade traditional defenses and are difficult to identify with signature-based tools alone.
The document discusses cybersecurity, including the different types of cyber criminals and cybersecurity specialists. It describes common cybersecurity threats like hacking, malware, and data breaches that can affect individuals, businesses, and organizations. The document also examines factors that contribute to the spread of cybercrime, such as software vulnerabilities, mobile devices, and the growth of internet-connected devices and large datasets. It outlines efforts to increase the cybersecurity workforce through frameworks, certifications, and professional development opportunities for cybersecurity experts.
This document provides an overview of module 1 of a cybersecurity training course. The module objectives are to explain why networks and data are attacked and to describe the motivations and potential impacts of attacks. It discusses how threat actors like hackers, organized crime groups, and state-sponsored groups attack individuals, companies, and nations to steal information, money, and trade secrets. Specific attack types covered include rogue wireless hotspots, ransomware, and sophisticated malware targeted at infrastructure. The impacts of attacks include theft of personally identifiable information, lost competitive advantage from stolen intellectual property, and disruption of economic and political systems through cyber attacks.
Security is important to protect private information, company secrets, and equipment from threats. A chapter discusses security procedures like identifying threats, maintaining security through techniques like passwords and updates, and troubleshooting security issues. Potential threats include viruses, hacking, and loss of data or equipment. The document outlines various security methods and best practices for networks, data, wireless access, and hardware to maintain security.
Network security consists of the provisions and policies adopted by a network administrator to prevent and monitor unauthorized access, misuse, modification, or denial of a computer network and network-accessible resources
This module introduces the dangers of network attacks. It explains that networks and data are attacked for various motivations by threat actors including amateurs, hacktivists, and nation states. The module discusses examples of hijacked individuals through evil twin attacks, ransomed companies targeted by ransomware, and nation states targeted by sophisticated malware like Stuxnet. It also explains the potential impacts of attacks including theft of personally identifiable information, loss of competitive advantage through stolen intellectual property, and political disruption through attacks on infrastructure.
Insider Threats Part 2: Preventing Data Exfiltration with Fidelis ElevateFidelis Cybersecurity
This webinar is a continuation to Part 1: Identifying Insider Threats with Fidelis EDR Technology. Fidelis Engineers, Lucas Chumley and Louis Smith will provide a demonstration of how Fidelis Technology can help organizations respond to and prevent an insider threat from moving data externally. You’ll learn how our Elevate technology can be leveraged to successfully identify what data has left your network, and how to prevent data leaving in future by looking for similar information on all other assets.
Cyberattacks are malicious actions taken by individuals, groups, or organizations against computer systems, networks, and digital devices with the intent to damage, steal or manipulate data, or disrupt normal operations. These attacks can target anyone, from individuals to governments and large corporations, and can cause severe damage to both personal and professional lives.
Information Technology Security BasicsMohan Jadhav
The document discusses various topics related to IT security basics. It begins by providing two examples of security breaches to illustrate why security is important. It then discusses the four virtues of security and the nine rules of security. The document also defines information security, its goal of ensuring confidentiality, integrity and availability of systems, and the potential impacts of security failures. Additionally, it outlines common security definitions, 10 security domains, and provides an overview of access control and application security.
CYBER SECURITY WHAT IS IT AND WHAT YOU NEED TO KNOW.pdfJenna Murray
Cyber Security is a protection offered to an automated information system in order to attain the applicable objectives of preserving the integrity, availability and confidentiality of information system resources (includes hardware, software, firmware, information/data, and telecommunications). To read more visit: https://www.rangtech.com/blog/cybersecurity/cyber-security-what-is-it-and-what-you-need-to-know
Cyber Defense - How to be prepared to APTSimone Onofri
This document provides an overview of a presentation on cyber defense and cyber attack simulations. It begins with an agenda and introductions. It then discusses the evolving threats landscape, with attacks increasing in scale, scope and sophistication. It outlines the cyber attack simulation methodology, including researching the target, infiltrating networks, establishing footholds, moving laterally and exfiltrating data. It describes three scenario examples - a web attack, phishing email, and exploiting physical access. Each scenario provides the rules of engagement, attack overview and lessons learned. It concludes with quotes emphasizing the importance of preparation and deception in warfare.
IT Security Presentation - IIMC 2014 ConferenceJeff Lemmermann
This document discusses information technology security and fraud prevention. It begins by outlining the top IT security concerns, including data security, network security, and managing risk. It then examines specific threats like data breaches, hacking, and internal fraud. The document provides examples of major data incidents and their impacts. It emphasizes the importance of physical security, access controls, encryption, and policies/procedures to mitigate risks. Throughout, it stresses planning, governance, training, and incident response to help organizations strengthen their security posture.
Brian Isle: The Internet of Things: Manufacturing Panacea - or - Hacker's Dream?360mnbsu
The Internet of Things (IoT) has the potential to drive new innovation in products, services, and improve "how things are done" in manufacturing. However IoT also brings-to-light safety and security issues when purpose-built computing and network devices are exposed to the internet. This session will review case studies of IoT enabled exploits, explore some of the underlying cause of the vulnerabilities, and briefly review of steps vendors and end-users are taking to mitigate the risk.
From the 2014 Taking Shape Summit: The Internet of Things & the Future of Manufacturing.
The document discusses various threats to information security assets including data, hardware, and users. It covers common types of hacking such as denial-of-service attacks, spoofing, and social engineering. The document also outlines protective measures that can be taken including access control, keeping software updated, network protection, employee training, and backups. Vulnerabilities related to hardware, software, networks, personnel, physical sites and organizational issues are described.
The document discusses various threats to information security assets including data, hardware, and users. It covers common types of hacking such as denial-of-service attacks, spoofing, and social engineering. The document also outlines protective measures organizations can take including bolstering access control, keeping software updated, using network protection, and providing employee training. Acts of human error, espionage, software attacks, natural disasters, and technological issues are all examined as threats to information security.
The document discusses various threats to information security assets like data, hardware, and users. It covers common types of hacking threats like malware, social engineering, and denial of service attacks. It also explains vulnerabilities in hardware, software, networks, personnel, physical sites, and organizational processes. The document provides details on protective measures organizations can take, including strong access control, keeping all software updated, network protection, employee training, and backups. Acts of human error, intellectual property compromises, espionage, information extortion, sabotage, theft, internet service issues, and loss of other utility services are also summarized as threats to information security.
Security information for internet and securitySomesh Kumar
The document discusses various security threats to information technology systems and assets. It covers common types of threats such as hacking, malware, and social engineering attacks. It also discusses vulnerabilities in hardware, software, networks, physical sites, and personnel. The document outlines features of IT security including confidentiality, integrity and availability. It provides examples of protective measures organizations can take including strong access control, keeping software updated, network protection, employee training, and backups.
Today’s cyber criminals are more sophisticated, more agile and more aggressive than traditional security measures can protect against. One simply needs to open a news source today to find a headline on a new breach - Office of Management Personal, Sony, Target are just a few examples of note. The increase in attacks and breaches can be attributed to a variety of factors, not the least of which include: a rise in asymmetric threats, commoditization of threats/attacks and incomplete security strategies. By incorporating cyber threat analysis in your security strategy, however, you can better counter and mitigate these threats.
Similar to Data Security Breach: The Sony & Staples Story (20)
Do you have Microsoft Project 2010/13, and are using an Agile or Hybrid Agile method and can’t figure out how to build an Agile Microsoft Project schedule? This dynamic webinar will help, by first contrasting plan-driven or waterfall and agile methods of scheduling. This will then be followed by demonstrating, using a unique Microsoft Project template, how to build and effectively communicate your Agile Microsoft Project Schedule.
This document provides an overview of agile project management concepts including:
- Key characteristics of agile like iterative development and embracing change
- Common agile practices like sprints, product backlogs, and user stories
- How teams use velocity, story points and release planning to estimate work
- The roles of iteration planning, daily standups and burndown charts in agile
Most project managers understand that effective communication is essential to project success. And most are familiar with and use Microsoft Project. However, many project managers are not aware of the rich functional benefits that can be realized from Microsoft’s integration of its products. This webinar will expose and demonstrate why and how the application of integrated Microsoft tools can dramatically improve your communication skills and increase project delivery success.
In March 2014, the Project Management Institute (PMI) introduced a new certification called the PMI Professional in Business Analysis (PMI-PBA). The business analyst field has had two certifications up until this point: the Certified Business Analysis Professional™ (CBAP®) and the Certification of Competency in Business Analysis™ (CCBA®), both administered by the International Institute of Business Analysis (IIBA).
This webinar details the differences between the CBAP, CCBA, and PMI-PBA certifications, explains why a PMI-PBA certification makes sense, and defines what you need to do to become certified.
About the Webinar
This presentation provides an update on the Project Management Institute’s Continuing Certification Requirements (CCR) and provides information on how to maintain professional certification.
Benefits
After attending this webinar, participants will:
• Understand the new CCR guidelines
• Recognize the differences in the previous guidelines to the new guidelines
• See what must be done to maintain PMI professional certification(s)
• Know what is required to maintain multiple PMI professional certifications -- when an individual holds more than one PMI professional certification
• Realize what is necessary to re-establish PMI professional certification in the event that it has lapsed due to not fulfilling annual certification maintenance requirements
• Comprehend how to earn PDUs and potentially apply them to more than one certification, i.e., a PMI certification and non-PMI certifications (other certification programs that require certification maintenance which can be accomplished by taking relevant courses each year)
Coaching. It’s the word on everyone’s lips right now. There also seem to be a lot of different definitions of what it actually is and what it can do for you. This webinar is about demystifying the world of coaching and demonstrating how you can leverage the power of coaching in your project and/or business environment, simply by using some of the core skills and techniques.
Lean Six Sigma applications in healthcare require an understanding of how the tools and methodologies translate to the people-intensive processes of patient care. Once applied, the possibilities are endless. Using real-world examples of the most common types of errors in clinical services, participants will learn how the DMAIC structure within Lean Six Sigma will lead them to solutions that will prevent future errors.
This presentation explores the following:
• Define the concept of business etiquette
• Recognize the components of business etiquette
• Realize the importance of appearance, behavior and communication in first impressions
• Understand the value of professional attire
• Recognise the attributes of social networking
• Manage formal dining manners
Multiple project environments have become the norm; however, managing resources in such an environment remains a challenge to most organizations as well project managers. In this webinar, we examine this challenge and propose a few solutions.
The purpose of this webinar is to discuss project management of cloud computing. It demystifies terms and uncovers concepts associated with the cloud-based services. It discusses the evolution of the cloud by tracing its conceptualization back to earlier pioneers.
Writing skills that are taught in school are much different than the writing skills needed for effective business communications. Each business communication competes with multiple e-mails, memos and reports that come across our desks daily. This webinar will introduce a four-stage writing process that utilizes the techniques known as headlining, bottom lining and chunking to improve the effectiveness of your project, program and business communications.
This document outlines the agenda for a webinar on risk management. It discusses defining risk, how risk affects projects, who determines what level of risk is acceptable, how risks are captured and analyzed, how risks are dealt with, and potential complexities in risk management. The webinar is presented by the International Institute for Learning, a global training provider for various frameworks including project management, PRINCE2, Lean Six Sigma and ITIL.
This presentation will reveal what truly motivates people and the real reasons why conflict happens, both in the workplace and our personal life. Behavior is driven by motivation; motivation is something that is hard-wired into every human being. So the questions remain: What motivates people and how do I recognize this in my stakeholders? How do I leverage this so that I can achieve maximum productivity from our time spent developing requirements?
This presentation discusses emerging trends in PMO governance and addresses three domains: the Portfolio Management Office, Program Management Office and Project Management Office.
Are you thinking of implementing Microsoft® Project Server? Have you invested in Microsoft® Project Server, but are not getting the required results? This webinar will explain the critical success factors of implementation and optimization of Microsoft® Project Server 2010/13.
One of the most valued skill sets a project manager can develop is the ability to predict an outcome. Whether it is the outcome of a test, a process, a service, a product or all of the above – there are a few foundational concepts within Lean Six Sigma that will improve your ability to predict project outcomes.
This session will demonstrate how the concept of variation applies to problem solving, and why management by fact is not just a luxury – it's a necessity. It will also demonstrate that while it is good to expect workers to do things right the first time, it is smart to make it impossible for them to do things wrong the first time.
Metric management seems to be one of the hottest topics in project management today. Unfortunately, rushing into metrics management without understanding what can go wrong can lead to detrimental results.
This webinar discusses the concept of a "Grateful Leader", which is defined as someone who expresses appreciation for employees' contributions, acknowledges them, and wants to know them as people. The webinar explains the power of acknowledgment in creating a positive work environment, engaging employees, and achieving superior results. It provides principles and tools for participants to become grateful leaders, including acknowledging others' contributions, reflecting on who to acknowledge, and committing to delivering heartfelt acknowledgments. The goal is to start changing organizations by having each participant become a grateful leader.
CAPM® Edge is an on-demand, interactive, story-based learning tool. It contains 24 hours of learning content that is designed to help prepare the learner to sit for and pass PMI’s Certified Associate in Project Management exam. Credits: 24 PDUs / 2.4 CEUs / 28.8 CPEs
bit.ly/1gJAXMG
This presentation discusses knowledge management principles for project managers and has application for Project Managers, Program Managers, and Portfolio Managers.
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How AI is Disrupting Service Industry More Than Design ThinkingBody of Knowledge
Artificial Intelligence (AI) and Design Thinking are two powerful tools that, when used together, can revolutionize the service industry. By combining these approaches, businesses can develop innovative solutions that enhance customer experience, increase efficiency, and drive growth. Here's how AI and Design Thinking are disrupting the service industry
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