Yelp Guest Manager makes restaurant management as seamless as possible. We created this page to keep you updated on fresh product updates as soon as they’re available. Check back each month for updates on new features.
Looking for iOS release notes? Visit the app store.
The faster you can turn tables, the more guests you can welcome, and the better for your bottom line.
With Table Usage, you will get clear and valuable insights into how long guests spend at their tables, from the moment they are seated to when they leave, and understand the flow of your dining experience like never before.
Cheers to one more thing a host doesn’t have to do.
With the latest update to Kiosk, guests on your waitlist can walk up to the Kiosk and let the host know they have arrived with their full party. More time saved. More time to do… everything else.
Empowering your team should be easy.
From changing floor plans to seeing analytics, User permissions allow you to tailor what each team member can do in the Yelp Business Owner account so everything is handled just how you want it.
Using data to run your restaurant shouldn’t make your brain hurt.
That’s why we’re introducing a new suite of features on Yelp Guest Manager to provide your team all the info they need to plan, crush, and wrap-up a killer service. It’s easy to use and keeps a ton of data right at the host stand.
Managing a restaurant never stops. We’re introducing a new feature that helps you manage your reservations from anywhere.
Online table management lets you edit reservations and table assignments from your Yelp Business Owner account on any mobile phone, tablet or laptop. So no matter where you are, you can keep tabs on your restaurant.
We’re excited to announce new features and updates to Yelp Guest Manager- including shift notes, a new set of automated text messages, and an update to Credit card holds.
Shift notes is a new feature that simplifies communication for your hosting staff. With Shift notes, you get a centralized place to post messages and announcements- so you can keep your entire hosting team updated with everything they need to know for their shift.
Confirmation Text Message includes new automated text messages that help keep your guests informed. During a long wait, we’ll check in with your guest to confirm their place in line on the waitlist.
Updated Wait Time Text Message includes new automated text messages. If a guest’s wait is going way faster or way slower, we’ll let them know.
Improved Credit Card Holds give your team time back on every reservation. For in-house reservations, your guests will receive a text link to enter their credit card information directly. Your hosts no longer need to manually input credit card details.
With the holidays approaching, we’re giving you a new way to attract more guests so no table is left empty.
The Yelp Guest Manager and Apple Maps integration lets restaurants offer reservations and online waitlists on both platforms to reach more guests. Your tables are now on Apple Maps, Yelp, and Google!
Our big announcement features integrations with Toast and Google. We’ve listed your tables to more guests than ever and given you visibility into their statuses.
With the new Yelp Guest Manager and Reserve with Google integration, restaurants can attract more guests by offering reservations and waitlists on Yelp and Google at the same time.
With automatic table statuses update, you can streamline FOH operation and allow your hosts to better serve your guests.
Now hosts have a better way to bring guests back on time. Updated texts let guests know how soon to check-in and can be sent automatically.
Here’s a sneak peek of new features built to help your team run an even smoother host stand and keep guests showing up on time.
Allow FOH staff to quickly and easily track confirmed reservations and host with confidence.
If you haven’t heard from a guest yet, send a reminder text to confirm their reservation and reduce last minute no-shows.
Use statuses like ‘partially arrived’ and ‘all arrived’ to seat queueing parties faster and keep your FOH organized.
New visual indicators help your team understand each tables notifications and party status.
With the latest update, you can set credit card hold policies for weekends, holidays, or special events. Customize what and when you charge for no shows or late cancellations giving your staff more control.
With the holidays around the corner, we’re serving flexibility in October, giving you a new way to search for reservations and customize your reservation settings.
Easily search for upcoming reservations by guest’s name or phone number, so you can quickly view, update or edit the reservation status.
Every restaurant is unique, and your reservation system should support your workflow. Now, you can customize your reservation settings from diner reminders to host notifications, all in the Yelp Business Owners Account.
We know reservation no-shows and last-minute cancellations can negatively impact your operations and revenue, so we’ve released a new feature to reduce cancellations.
Credit Card Hold lets you hold and charge diner credit cards for late cancellations and no-shows, preventing loss of revenue due to empty tables.
Matching guest reservations with table inventory is like a game of Tetris. In May, we released a new feature to help you level up with ease.
Table Suggestions ease your host’s workload by auto-assigning each reservation based on party requirements, table size, and availability. It also warns you of scheduling conflicts, so you’ll never be overbooked.
April continues the theme of maximizing efficiency. We released additional features to give you greater control over your front-of-house so you can plan ahead.
From building weekly recurring schedules to creating one-off shifts for special days, manage upcoming shifts in your Yelp Business Owner Account.
Plan upcoming reservations with Reservation Timeline so hosts can smoothly accommodate walk-ins and reservation guests during service.
Manage your cover flow in advance with Shift Overview so you can staff up and prepare for guests before they arrive.
Maximizing efficiency is incredibly important. This month, we’re releasing two new features to help you plan ahead so you have greater control over your front-of-house.
Have a large party showing up next week? Assign upcoming reservations and block tables days in advance so you can prepare staff for the shifts ahead.
Control your restaurant’s capacity by editing the floorplan in your Business Owners Account. Now, you can claim or update your business page, respond to reviews, build a following with Connect, and adjust your Yelp Guest Manager settings in one place.
We’re adding two time-saving features that help hosts confidently manage the floor plan with greater control at their fingertips.
Overbooked no more! We’re giving customers an accountability feature that requires staff to add their initials when making a booking change or a new in-house reservation that affects table availability. You can view the changes with a staff initials stamp in the History tab of the host app.
We know you’re pressed for time, and running a smooth FOH means getting more time to focus on your guests. That’s why we’re adding a faster and easier way to keep your floor plan updated. Now you can drag and drop parties to seat, combine, or change tables without extra taps.
The holidays can be crazy, so we released a table pacing feature that helps your hosts get ahead of the rush.
Pace your floor by viewing multiple upcoming reservations or blocks by table. Turn this on by tapping the ⚙ (gear icon) at the bottom of the floor plan and selecting “Multiple” under the “Upcoming” section.
This new feature helps you manage those special table requests that come up, especially over the holiday season.
Now you can keep certain tables from being booked online each day. With Table Blocks, enjoy the flexibility to:
This feature is immediately available for existing Plus customers. Look for the ⚙ (gear icon) in the bottom-right corner of your floor plan screen, or call 877-571-YELP to get started.
October’s theme is accessibility with improved seating analytics and language compatibility in Kiosk.
We’ve added seven new languages to help more customers seamlessly add themselves to your waitlist so front-of-house staff can focus on hospitality. Available languages include English, Korean, Japanese, Chinese (simplified and traditional), Spanish, Filipino, and Vietnamese.
See what percentage of reservation parties were actually seated in the business owner app. This new insight helps managers measure the effectiveness of reservation cancellation policies.
These new features give you more ways to communicate upfront with guests, whether they’re making a reservation or picking up a takeout order.
This feature lets Plus plan customers change reservations capacity in the business owner app. Modify the minimum or maximum size for reservations, adjust the number of guests or parties accepted in 15 minute intervals, and edit pre-booking notes for guests.
Call 877-571-YELP to activate this feature or learn more about upgrading to the Plus plan.
Your host can now mark when an order is curbside and automatically text the customer with order updates. The confirmation text asks guests to text back when they arrive and provide details like their car make and model so staff has the information they need to deliver orders efficiently.
We released three new integrations that help you deliver a great customer experience all from one place, whether that’s through a loyalty program, seamless takeout management, or better visibility into guest transactions.
Combine the power of Yelp Guest Manager with Punchh’s marketing services to receive rich diner data – including loyalty tier, seating preferences, lifetime visits, birth date, and anniversary – allowing front-of-house staff to deliver a more personalized experience for loyal customers.
Available for Enterprise plan customers only. Please call 877-571-YELP to activate this feature or learn more about upgrading to the Enterprise plan.
Automatically input new orders made on a restaurant’s website or app, if powered by Olo, directly into the Yelp Guest Manager app. This lets restaurants that use Olo for their digital ordering experiences manage all front-of-house guests from one iPad.
Available for Enterprise plan customers only. Please call 877-571-YELP to activate this feature or learn more about upgrading to the Enterprise plan.
Help your hosts prepare for the next seating with automated ‘Check’ table statuses on the host app and enrich your guestbook with POS data. You can export a CSV of all data to use for training, operations, or marketing in the business owner app.
Available for Enterprise plan customers only. Please call 877-571-YELP to activate this feature or learn more about upgrading to the Enterprise plan.