Hey! Here is a workflow I need to implement Sales submits a service desk ticket Jira adds a new customer user with an email sales provided in the request form New customer gets an email with the ...
Another feature that I find is missing after the latest changes in the Organization > Customers breakdown is that we have no way to filter when managing organization or customers for details field...
Hi! We use Jira Service Desk for our sales team to requests new product setups for customers. At some point in time after the Ticket is created, most likely when the issue transitions to a certain s...
Hi all, This may be a very silly question or doubt but I am managing a JSM project that has currently restricted access to the portal as well as issue level security. We are adding the ...
Hi Team, I have checked the REST API documentation for creating a service desk ticket in JIRA? https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-request/#api-rest-servicedesk...
Hello everyone! 👋 We’re excited to announce a new feature for Jira Service Management. You can now restrict the visibility of internal notes, based on your project roles and groups. 🎉 ...
When I Export into Word from the Jira Service Management issue, it generates the Word file and inputs all the information from the form. However, the Request Participants is always blank despite havi...
Hi all, Is there a way to avoid double clicking for a portal group where only one request type is assigned? i.e. "I need help - raise an incident" portal group has one req type with one req form an...
Hello I want the incoming ticket to be sent as a message in Microsoft Teams to the person I assigned it to. How can I achieve this?
I am familiar with regular drop list field configuration but customer wants a drop list field with 2 preset values as available options, for example, A and B, and the third option would be "Others". ...
I have been searching the community but haven't found exactly what I am looking for, so hopefully I can get a bite reaching out through here. Currently, our team uses "t-shirt" sizing to equate to a...
I have several pie charts to show open / closed tickets and would like to have the charts us ethe same colors, but I do not see this option.
Hello Atlassian Community 👋 Last year, we introduced the virtual agent in Slack, a significant step forward in automating and enhancing support experiences in Jira Service Management with the powe...
Hi I'm having problems trying to connect my Jira project to PowerBI. I have a URL and I created an API token, but the connection won't happen no matter what I try. I don't really understand this e...
Hi, We need tickets to be created from people emailing our service email. Just a email should create a new ticket. As of right now, tickets can only be created by already regristred customers and ...
Notifications are enabled Status are set (CSAT) feedback enabled but still no mail is received
In the Jira Service Management form, we can control the behavior of sections based on a selection of other fields. For example, when a user selects the dropdown value "Other" in the field, we can pro...
Hi, Want to use below condition in validators but could not find any options. Can you please suggest how to achieve the same. Note: Conditions can be used but the issue is it does not show any error...
We're in the process of converting to Jira Cloud from Jira Server. Currently we use the ictime plugin, which is now defunct. Ictime allowed us to create price lists (activities with assoc...
Hola tengo una duda, como puedo saber en donde se almacenan los proyectos de mi organización?
In my previous articles, I have primarily focused on HR use cases, particularly onboarding and offboarding. However, the principles and processes involved in onboarding are not confined to HR alone; ...
Hi Atlassian Community, Remote and hybrid work, as well as new technologies like AI, have created new challenges for HR teams and required a change in how they operate. With Atlassian's Team...
I am trying to figure out how to create an automation where: 1) There are two projects. 2) Project 1 holds the trigger issue. When the description field is updated on the trigger issu...
Hello: Does Jira have the ability to apply our company's records retention schedule to help desk tickets? Thank you,
Dear Community, I want to disable post incident review - issue type as we are not using it, how do we disable it. Thanks Sanjay
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