Community resources
Community resources
Community resources
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- Tag: jira-service-management
Tag: "jira-service-management"
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When users submit a ticket by emailing the Helpdesk, the email often includes HTML signature elements such as text and images, making the ticket hard to read. We have tried following the guidelines f...
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Hello, I am trying to do a CSV import to bring Epics, Stories and Subtasks in to a brand new project. There are no issues in the project yet. I did a validation and got some errors. So I creat...
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I noticed that when I add Jira issues to a goal in Atlas, the issues do not show up when I return later. I think the goal/Jira connection is saved since I see them in a Plan. Is not showing a list of...
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Good day everyone, I am against the wall on this one. We are looking at preventing any duplicates from being created based on 1 or 2 factors if possible. We have two custom fields “Assets 1” and “To...
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Hi team, When I run a report I am usually able to see the data in the "Country" field, but i am no longer able to now, any idea what the problem may be?
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buen dia, necesito apoyo con este inconveniente, en Jira Service Management contamos con 3 roles para usuarios Administrador, Service Desk Customers y Service Desk Team cuando yo genero una ...
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Hello Atlassian Community 👋, We are excited to announce the launch of our new app, Azure Sync for Jira Assets, designed to enhance asset management within JSM Assets. You can find and install the ...
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Hello, How do I create a automation so that when customers respond to the issue in the service portal, it automatically reopens or goes to another status? Thank you in advance!
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Hi All, Firstly, thanks for all the community as its made our transition to Jira much much easier. As per my question: I am trying to assign a ticket automatically to the on-call resp...
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Hi team, I would like to know, if jira has a option to configurate Performance management module to assess employees
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Hi, their! I am newbie in Automatisation Jira I have a issue, I need to create a request for a JQL query for automation in Jira If there are tasks for approval, then send a m...
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Hello, I cant change the name of a fild in my widget. The name of the fild is your contact email but I need it in french. All the other filds are in french and I work with french client. Please h...
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Hello, How can I hide e-mail signatures from sended issues? On the site of Jira stands: go to settings --> e-mail request --> hide email but I do not see anything there. I am the adm...
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I am trying to integrate Wazuh to Jira to get the alerts as Tickets. Pls help on how i should set up Jira/Jira ITSM Project for that
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Not able to edit the issue after upgrading from 8.5 to 9.12.7, getting the below error. Exception occurred: java.lang.NoSuchMethodError: 'java.lang.String com.atlassian.jira.issue.history.ChangeItem...
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Hello Teams, I encountered the issue below related to Issue Sync. When I transition the status from "Attente information" to "Escalade" in the local JIRA instance, the remote instance remains in the...
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is there any way to remove the following fields from support requests?
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Good day, community! We need to gather information on virtual machines on Proxmox servers using Asset Discovery. However, there are no patterns for scanning Proxmox in Asset Discovery. Could you ple...
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Hi all, This may be a very silly question or doubt but I am managing a JSM project that has currently restricted access to the portal as well as issue level security. We are adding the ...
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Hi Team, In Jira Cloud, I have created an Incident project and am stuck creating an automation rule. The requirement is to give access to a particular group to access a specific incident in the Port...
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If I use jira to manage sales cases, how can I display sales by service in a report? I have created a number of assignments with custom fields, is there a page or something that details how to show ...
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Hello everybody, we want to work with the new forms in a way, that we later, after we understand the problem, ask for more details in a additional form. Now the customers gets a mail and fills out t...
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How to create Level 1 and Level 2 support queues with automatic escalation in Jira Service Managemen
I want to create Level 1 and Level 2 queues in Jira Service Management. Whenever a request related to L1 support comes in, it should be displayed in the Level 1 queue. If the issue is not resolved by...
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Can someone help me how to display current SLA's only?
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Is there a way in Jira Service Desk to require an Agent to fill in a specific field when changing the status of a request to Done? Currently, when changing the status to Done, the Resolution, Linked ...
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