FAQs

We have Single, Double (no window), Double (with window), Queen (no window), Queen (with window), Accessible rooms and Family Rooms (with Bunk Beds).

They are small but perfectly formed, luxury rooms (they are works of genius; you’ll wonder why you’ve ever bothered spending more on space before). The smallest bedrooms start from 8m² (85ft²). Our typical bedrooms are 10-12m² (110-130ft²). That’s around half the size of a traditional bedroom.

A bespoke hand-crafted bed (see naturalmat.co.uk). In-room entertainment (Samsung HDTVs with Sky & BT Sports). An en-suite shower room with complimentary toiletries. Storage under the bed and hanging space. Individual controlled air-conditioning. Free wifi, of course.

Our Guest Service Assistants can help with irons and ironing boards upon request. For food and drink our cafes are open 24/7 and you are welcome to eat in your rooms.

No phones. No minibars. No safes. (For any valuables, ask reception if they are able to store safely for you). See? Everything and all you need, right where you need it.

Absolutely. Z Hotels at Gloucester Place offers a Z King and Z Junior Suite with 20-30sq/m (210-320sq/ft). Both have wardrobes. And the Junior Suite has a seating area. Enough space to put your feet up and make yourself at home.

No twin bedrooms, doubles only.

We have family rooms in Shoreditch, City, Covent Garden and Holborn in London and our hotel in Bath.

We do have a limited number. Just call us before you book and we’ll see if we can get hold of one for you.

You can admire the city from the majority of Z rooms. But we have some windowless rooms called Z Inside (for example Z Inside Double and Z Inside Queen). They have everything that a standard Z room has, just without the window. And they come at a lower rate to reflect this.

Yes. With the exception of Liverpool, Glasgow and Soho. And all with the same high standards and features you’d expect from Z Hotels.

A frosted glass partition between the bedroom and shower room gives you an element of privacy.

No. Rooms and floors are non-smoking, non-vaping and non-e cigs, too. That way, we keep the air fresh for everyone.

We do have hotels with bedrooms where the window does not open at all, and some hotels where the window opens slightly, all in accordance with health and safety guidelines for each city or landmark. For more information please contact the hotel directly. Need to cool off? All rooms come with individually controlled air conditioning.

No, we don’t. But if you’re travelling with friends and would like to be neighbours, then just ask. If we have availability, we can put you near each other.

Yes, Wi-Fi is included in every room free of charge.

As above our Wi-Fi is free of charge.

We do not offer safes in our rooms. Any valuables can be stored safely at Reception for you.

Our Hotels are open 24 hours. Our café area and bars are open until late, with food and drink available 24/7 for in house guests.

Simply click Book a Room at the top right hand corner of our website for a full list of our 14 City Hotels in London, Bath, Liverpool and Glasgow to check our availability. Sign up as a member and receive 10% off and other fantastic benefits.

Never. We like equality in our pricing. You get like-for-like bedroom prices in all our hotels. And they’re the same price on hotel booking sites, too.

Yes, depending on demand and season. You’ll get the cheapest rates the more in advance you book. The early bird gets the Z worm, so to speak.

Our cafes offer a selection of sandwiches, toasties, salads, pizza, tea, coffee, soft drinks and alcoholic beverages.

Yes we can. Please just ask one of our teams to assist you on this.

Yes some. We have some gluten free and vegan options at Breakfast and for additional meals in all of cafes.

Absolutely. For Z hotels, brilliant locations are part of our DNA. They’re all in prime spots, bang in the middle of lively city neighbourhoods with an exciting choice of bars, restaurants and entertainment on the doorstep.

Yes, exciting times ahead. We can’t reveal too much about them yet but keep checking our website for details.

All Z Hotels have accessible (DDA compliant) rooms and wheelchair access, except for Z Gloucester Place. Due to it having listed building status, it wasn’t possible to adapt the hotel to include wheelchair access.

Absolutely. Please add the request in the comment section when making your booking with us. Alternatively you can contact our teams via email. Simply add the hotel name e.g. bath@thezhotels.com

10% off the public rate in all of our hotels. Complimentary Cheese & Wine every stay with us. Early Check in, late Check Out - subject to availability. Free Upgrade - subject to availability. 10% off food and drink (excl. Breakfast).

Yes. Our teams pride themselves with local knowledge. Please ask at reception for further details. Our Instagram pages will also help you with local knowledge too.

We don’t have private meeting rooms in Z Hotels (we thought we’d give you more great bedrooms instead). But you can use the Z Café for a more informal meeting. It’s open 24 hours.

Sorry, we only allow assistance dogs. But we have wifi – you can video call them if you’re missing them!

No refunds or transfers are allowed for Advanced Purchase Rate rooms. After check-in, guest bookings are non-transferable and non-refundable. If you book our Flexible rate, free cancellation and modification is possible, up to 2 days prior to arrival

Deposits and pre-payments are required for all of the rates featured online. Payment is taken from your credit or debit card at the time of booking.

We currently accept Amex, Visa and Mastercard in all of our properties.

All our Hotels are centrally located in London, Bath, Glasgow and Liverpool which makes walking around very simple, with transport direct into our locations. Therefore none of our properties have parking.

We have CCTV cameras in all of our properties. For your safety our main doors are closed around 10pm, with 24/7 Reception cover.

Yes, simply just ask the team at Reception.

Sadly no, however, our teams can direct you to the nearest dry cleaners.

We keep all lost property for 3 months. Any lost property returned will incur postage/courier fees.

Keeping your data secure is a top priority - please refer to the Disclosure of Personal Information within our Terms & Conditions.

In case of emergency any issue is immediately assessed by our trained teams. If a full evacuation is required you will be directed to exit the building safely to the assembly point.

We welcome feedback from our guests. Whilst in-house please do chat to our teams, otherwise email us at corporatebooking@thezhotels.com.

Our teams will certainly assist with local taxi services and direct you to public transport where possible