The document outlines strategies and techniques for developing assertiveness, including understanding the differences between assertiveness, aggressiveness, and passiveness. It provides scenarios to test levels of assertiveness and tips for communicating assertively, such as staying calm and avoiding anger or aggression. The document aims to help readers recognize behaviors that indicate a lack of assertiveness and how to build confidence in standing up for oneself while respecting others.
Being assertive is not necessarily easy, but it is a skill that can be learned.
* HOW TO GET WHAT DO YOU WANT TO GET?
* Working WITH People, Not AGAINST Them
Assertiveness PowerPoint PPT Content Modern SampleAndrew Schwartz
135 slides include: helping you recognize, test and evaluate your own assertiveness, I statements, and assertive rights. Comparing passive, aggressive and assertive behaviors, the 6 personality types, assertive do's and don'ts, body language, and eye contact. Learn 9 types of assertive responses, dealing with conflict, overcoming fear, 4 steps to saying no, plus tips on becoming more assertive, how to's and more.
Interpersonal Skills are the life skills we use every day to communicate and interact with other people, both individually and in groups. People who have worked on developing strong interpersonal skills are usually more successful in both their professional and personal lives.
Effective communication and developing rapport with others is important. Rapport is defined as a harmonious relationship or connection between people. Developing rapport involves being a good listener, showing genuine interest in others, giving sincere appreciation, avoiding criticism, and making others feel important while respecting their opinions. Mastering rapport building techniques can significantly improve relationships.
The document discusses effective communication skills. It provides facts about muscles used for communication and defines communication as transmitting information between people through words and actions. The document outlines different types of communication, barriers to effective communication, and techniques to improve listening skills such as paraphrasing, summarizing, and asking open-ended questions. It emphasizes the importance of communication skills for success and provides tips for improving communication abilities.
The document discusses assertiveness and provides profiles of assertive, aggressive, and passive personalities. An assertive person claims their rights without violating others' rights, says no without apologizing, and gets what they want. An assertive profile includes being a good listener, having an open mind, direct communication while staying calm and respectful. In contrast, an aggressive person has self-importance and disrespect for others, while a passive person is fearful and feels their feelings don't matter. The document also provides case studies and tips for being assertive such as having self-control, taking matters seriously, staying calm, using positive words and body language, and learning to say no.
This document discusses different communication styles - passive, assertive, and aggressive. It provides descriptions of each style's characteristics and how they affect interactions. The passive style does not respect oneself, the aggressive style does not respect others, and only the assertive style respects both oneself and others. It also gives tips on adopting a more assertive communication approach, such as preparing what to say to remain calm. The goal is to understand how different styles impact others and effectively communicate needs and feelings while also respecting the other person's rights.
This document provides 10 tips for improving interpersonal skills in the workplace. The tips include putting on a happy face, showing you care about coworkers, being respectful by acknowledging life events, being an active listener by repeating what others say, promoting togetherness, settling disputes diplomatically, communicating carefully, using humor appropriately, showing empathy, and avoiding chronic complaining. The overall message is that positive interpersonal skills are important for teamwork and success at work.
This document discusses empathy and provides information on defining empathy, skills needed for empathy, empathic listening techniques like reflective listening, the power of reflective listening, why we use empathic listening, and barriers to empathic listening. It includes links to videos and websites with additional information on empathy.
This document discusses various communication skills, including interpersonal communication, cross-cultural communication, and assertive communication. It defines communication and describes different types such as verbal and nonverbal communication. The document outlines objectives to introduce these skills and provides details on interpersonal communication skills, how to communicate across cultures, assertive rights and behaviors.
Presented to a group of approx 20 leaders in the field of mentoring at the Friends for Youth Mentoring Conference, Thursday April 18, 2013 in Santa Clara, CA
The objective of this module is to
Identify difficult interpersonal situations
Learn how to initiate and close conversations in difficult situations
Minimize destructive conversations
Develop precise questions to conduct a skillful conversation.
Engage in open and productive conversations
coaching of business leaders begins with assertiveness behavioral training The reason is simple if you don't manage people you can get work done. And ifyou cannot manage people unless you first manage your own behavior
The document discusses Nonviolent Communication (NVC), which focuses on compassionate communication to ensure mutual understanding. NVC has 4 basic assumptions: that all people share universal needs, feelings signal if needs are met, compassion is human nature, and unmet needs underlie conflicts. The 4 steps of NVC are: 1) objectively observing situations, 2) identifying feelings, 3) identifying underlying needs, and 4) making requests to meet needs. NVC aims to communicate through empathy, self-empathy, and honest self-expression instead of moral judgments that can lead to inner wounds and violence.
The presentation is an exposition on the effectiveness of assertive behavior and communication vis a vis less effective and potentially destructive behavior such as aggression, passivity and passive aggression.
A simple model of learning the art of assertive communication is presented.
The presentation provides opportunity for personal reflection on one's tendency towards either assertive or non-assertive behavior and communication.
This document outlines principles of effective persuasion and discusses the human capacity for persuasion. It begins by defining persuasion as communicating in a way that induces voluntary thought or action change. In contrast, it distinguishes persuasion from coercion or payment. It then lists 17 techniques for effective persuasion, such as storytelling, empathy, repetition, credibility and conformity. The document emphasizes that persuasion skills can be improved with practice, though innate abilities also play a role. It concludes by discussing the dual responsibilities of ethical and effective persuasion.
This document provides strategies for effectively engaging in difficult conversations and negotiations. It emphasizes the importance of preparation, including identifying the problem, clarifying one's goal, anticipating reactions, and planning a message that is accurate, brief, and clear. Key recommendations include listening without interrupting, acknowledging other perspectives, responding calmly without becoming defensive, and being willing to discuss issues as they arise in the future. The overall message is that preparation, empathy, and maintaining composure are vital for successfully navigating high-stakes discussions.
Communication skills PowerPoint presentationSULTANAJAMIL1
The document discusses the importance of communication and communication skills. It defines communication skills as the abilities used to give and receive information effectively. There are two main types of communication: verbal communication involving language, and non-verbal communication involving body language. Effective communication skills include active listening, understanding body language and communication styles, encouraging conversation, maintaining a positive attitude, and showing empathy and respect.
This document provides an overview of a training program on interpersonal skills. The program covers topics such as communication skills, listening, non-verbal communication, relationship building, assertiveness, and negotiation. It defines effective communication as sending a message that is correctly understood by the recipient. The document also discusses interpersonal styles, trust-building strategies like transparency and recognition, and models for assertiveness and negotiation.
ReadySetPresent (Assertiveness PowerPoint Presentation Content): 100+ PowerPoint presentation content slides. Assertiveness allows individuals to be aware of their aggressive, passive positive behaviors and develop confidence being assertive in today’s workplace. Assertiveness PowerPoint Presentation Content slides include topics such as: 16 slides helping you recognize and test and evaluate your own assertiveness, I statements, and assertive rights. 20 slides comparing passive, aggressive and assertive behaviors, 8 slides on the 6 personality types, 10 slides on assertive do's and don'ts, body language, and eye contact. Learn 9 types of assertive responses, 10 slides on dealing with conflict, overcoming fear, 4 steps to saying no, 20+ slides with tips on becoming more assertive, how to's and more
This document discusses effective communication techniques, including speaking assertively. It covers using respectful, fact-based language and focusing on nonverbal cues like eye contact, voice tone, posture, and facial expressions. Assertiveness is about respect, not aggression. Effective listening and negotiation techniques are also presented, along with how to say "no" assertively. The goal is clear, empathetic communication to foster understanding and connection.
The document discusses assertive communication techniques. It defines assertiveness as being confident and persistent without being aggressive. It provides a 12 step process for communicating assertively, including using "I" statements and discussing goals/accomplishments. It also outlines a 4 step ("DESC") process for addressing problems assertively by describing issues, expressing feelings, specifying solutions, and outlining consequences. Being assertive can help manage change, resolve conflicts, reduce stress, and make workplaces more productive.
The document discusses assertive communication and telephone etiquettes. It begins by outlining the objectives of explaining the basics of communication, identifying different communication styles like assertive, passive and aggressive. It then defines communication and discusses the benefits of good communication. The document elaborates on verbal and non-verbal communication, including facial expressions, paralanguage, kinesics and proxemics. It also explains the different communication styles of passive, aggressive, receptive and assertive individuals. The document concludes by providing behavioral techniques, verbal cues and body language aspects of demonstrating assertive behavior.
Assertive Communication Skills: How To Be Assertive Without Losing Your CoolMichael Lee
Having assertive communication skills means being able to stand up for what you believe in without resorting to threats or any other form if disrespect. This article shows you how to achieve that.
The importance of assertive communication practices at workplaces across the globe.
This presentation is a part of case-study based lecture at Symbiosis Institute of Business Management, Bengaluru, India.
All rights reserved .
Presntation communication skill for phrmacistyasser maksoud
This document outlines basic communication skills for pharmacists. It discusses setting the stage for communication, establishing relationships with patients, counseling patients, interviewing techniques, educating patients, consulting on nonprescription medications, collaborating with physicians, managing conflicts, and developing writing skills. The document covers key topics such as introducing oneself to patients, asking open-ended questions, demonstrating empathy, and clearly communicating with physicians. The goal is to effectively communicate with patients and colleagues to provide the best possible care.
The document provides an overview of key marketing concepts including strategic marketing planning, situation analysis using PESTL and SWOT frameworks, positioning, target markets, and marketing mix (product, price, place, promotion). It discusses conducting situation analysis to understand external forces and internal strengths/weaknesses. The marketing mix section focuses on the 4Ps - product lifecycle, pricing strategies, distribution channels, and promotional tools. It also covers additional elements for services marketing and strategic planning matrices like BCG and Ansoff.
Both communication and negotiation skills are life skills. We negotiate, influence and persuade on a daily basis; as we buy and sell, and deal with our clients, colleagues, managers, suppliers, family and friends... and, many times, we have to be assertive about it.
Successful negotiations require serious collaboration with others and an ability to shift perspective and gain insight into each other’s motivations in order to form a win-win agreement. Having a win-win mentality, however, does not mean lack of assertion. On the contrary, in order for everyone to win, we sometimes have to take very bold steps for their own good.
Our "Utilizing Assertive Communication to Achieve Win-Win Results" course takes a close look at the vital role boldness and assertion play in negotiation and everyday communication. Attendees of this unique course will learn how to “hold their ground” and “hold their own” when negotiating and communicating with others. Having an effective win-win mentality requires advanced assertive communication skills that allow us to define procedures, strategize for mutual gain, create precise plans, listen effectively, and much more.
This program will give participants the proper asserive communication skills to ensure that everyone wins.
OBJECTIVES:
By attending this course, participants will:
1. Determine where emotions stem from
2. Influence emotions to achieve win-win scenarios
3. Understand and appreciate the role of assertion in communication and negotiation
4. Differentiate assertion from aggression
5. Identify your personal goals as well as the goals of the other party when negotiating or communicating
6. Listen and respond to others more effectively
7. Make, refuse and accept requests more effectively
8. Deal with anger and conflict more confidently and professionally
9. Handle inter-personal issues more confidently and effectively
10. Give and receive feedback more effectively
33 Tips to Level Up your Presentation Skills ➔ Have a look at these main takeaways to perform the perfect (innovation) pitch!
Prepare for a presentation upfront by looking into these key tips and level up your skills for a successful pitch.
Don't forget that these skills are just as important as the content you are presenting. Whether or not you'll achieve the desired outcome, can be affected by the way the handle the presentation.
We'll go three different topics to pitch like a king:
✔︎Storytelling & Framing
✔︎Body language & Attitude
✔︎Slides & practical tips.
We use these elements in our own innovation accelerator program: https://www.boardofinnovation.com/corporate-innovation-accelerator/
The document discusses assertiveness and provides techniques for communicating assertively. It defines four types of communication styles - passive, aggressive, manipulative, and assertive. It advocates using assertive communication, which involves clearly and respectfully expressing one's thoughts, feelings, and needs in a non-confrontational manner. Specific assertiveness techniques covered include using "I" statements, maintaining eye contact, and handling criticism through fogging or negative assertion.
Communication is the process of sharing ideas, information, and messages through various means such as writing, talking, nonverbal cues, images, and electronic signals. It is a vital part of human interaction in both personal and professional settings. Effective communication relies on components like completeness, conciseness, consideration, concreteness, clarity, courtesy, and correctness to transmit messages successfully. There are also several theories that aim to explain human communication and potential barriers that can interfere with the communication process.
The document discusses communication skills that are important for pharmacists. It outlines two types of communication - non-verbal and verbal. Non-verbal communication includes eye contact, facial expressions, body posture, tone of voice, and proximity. Verbal communication involves active listening, observation, language use, and communicating with health professionals, patients, and in teaching situations. Developing strong communication skills is essential for pharmacists to effectively convey information to patients and other healthcare providers.
The document provides guidance on improving communication skills. It discusses the importance of communication and defines it as imparting or exchanging ideas. It then covers communication processes and types, as well as objectives, purposes, barriers, and components of communication. The document emphasizes listening skills and provides tips for overcoming misunderstandings, having clear and concise communication, and establishing effective communication habits.
The document discusses frameworks for integrating climate change adaptation and disaster risk management in the Philippines. It outlines key policies and legislation established to mainstream these approaches into government and development planning from the national to local levels. Examples are provided of local government units that have implemented successful community-based adaptation and risk reduction projects, improving resilience to climate hazards.
Here are 6 out of 10 helpful tips on how to build trust in a relationship. For 4 more tips of this type, click the link: http://vkool.com/how-to-build-trust/.
1. Do Exactly What You Say
Doing exactly what you say is the very first step to make others trust you because actions always speak louder than words. If possible, you should always do better than what you say. For example, if you already said that you could complete 90 percent of work, you should try to fulfill more rather than less of it.
2. Honor Your Promises
If you want to be trusted by others, you should be a dependable person. For example, after making a promise, you had better try to meet it well. If you cannot meet it for some reasons, try to explain it to the promisee decently. After that, create a new promise, and make sure to meet it this time.
Making a promise is always easier than fulfilling it. Therefore, before making any promise, you had better think thoroughly whether you can meet it or not. If the possibility of meeting a promise is not very high, do not make it.
3. Tell The Truth
Being honest or telling the truth is one among the best tips on how to build trust in a relationship. We all know that the truth may hurt for a while, but a lie hurts forever. Therefore, you should always tell the truth for long-term benefits. In case you cannot tell the truth, just keep silence rather than telling a lie.
4. Display Loyalty
You can display your loyalty by protecting other people, especially when they are not present to join your conversation. This is one among the most important techniques on how to build trust as trust is mainly built by honesty and loyalty.
5. Be Competent
Being competent means you can do many things well. If you have good professional ability and interpersonal communication skills, people will not only respect and admire you, but also trust you easily. Therefore, you should learn to build good manners, social skills, and even working skills as a preparation for building trust. When you are competent, you will become reliable, and be trusted by others.
6. Be Objective
Being objective is also a helpful tip on how to build trust in a relationship. When you decide to do something, consider objectively how other people will think about it. Put yourself in others’ shoes, and you will know how they feel, and what they think. The more objective you are, the easier you can build trust.
Trust is always one of the crucial keys to success. If you can get your friends to trust you, your life will certainly be pleasant. If you can make your boss trust you, you can get a promotion really fast. If you can get your spouse to trust you, you will certainly be happy in your family.
This document provides an overview of how SAP solutions can be configured for Goods and Services Tax (GST) compliance in India. It discusses master data setup, tax configuration, document numbering, business transactions for procurement, sales, and pricing. Key areas covered include tax registration numbers, classification of customers, vendors, materials and services, configuration of tax condition types for intra-state, inter-state, import and export transactions, and pricing procedures.
The document discusses carbon dioxide emissions by country and the results of carbon footprint tests taken by four students. It states the population and rate at which several countries including Argentina, Brazil, Chile, South Africa, and India produce 1000 tonnes of CO2. It then lists the individual carbon footprint results for students named Guido, Rosario, and Nicolás. In the conclusions, the students discuss ways to reduce their carbon footprints without losing quality of life but find new technologies are often unavailable or expensive and that their country is experiencing direct consequences of climate change like floods and changes in weather.
The document provides information about assertiveness, including defining it, distinguishing it from aggressiveness and unassertiveness, tips for being assertive, common myths about assertiveness, and examples of assertiveness skills being applied or not applied in various situations. It aims to help participants understand philosophies of assertiveness, recognize differences between assertiveness and aggression, and practice being assertive through role-playing exercises.
The document provides information on assertiveness, including defining assertiveness, distinguishing it from aggressiveness and unassertiveness, communication skills related to assertiveness, dealing with conflicts, and overcoming fears of being assertive. It discusses test to evaluate one's own assertiveness, the importance of assertiveness, myths about assertiveness, and rights related to being assertive. Tips are provided on listening, controlling emotions, and using "I" statements when communicating.
Assertiveness and tactfullness may 16th, 2013Scott Welch
This document provides information on assertiveness and how to communicate assertively. It defines assertiveness as expressing one's feelings, needs and rights while respecting others. It distinguishes assertiveness from passive and aggressive behaviors. It provides tips for being assertive, including using "I statements" and negotiating solutions that benefit all parties. The document concludes with exercises to practice assertive communication techniques through role playing challenging situations.
This document provides information on assertiveness and how to communicate assertively. It defines assertiveness as expressing one's feelings, needs and rights while respecting others. It contrasts assertive behavior with passive, aggressive and passive-aggressive behaviors. The document then gives tips for using "I statements", resolving conflicts cooperatively, saying "no", giving feedback, and conducting assertive conversations. It includes activities to practice assertiveness skills through role playing common situations that require being assertive.
The document provides information on assertiveness and conflict management techniques. It defines assertiveness as expressing personal rights and feelings. It discusses the importance of being assertive and the consequences of lacking assertiveness. Assertiveness training is presented as a way to increase assertive behaviors and decrease passive or aggressive behaviors. Assertiveness training involves developing non-verbal communication skills, recognizing personal rights, expressing feelings and needs, practicing responses, and learning to say no. The document also discusses what conflict is and provides several ways to manage conflict, such as staying calm, listening to other perspectives, brainstorming solutions, and seeking help from mediation services.
Material for PGPSE participants of AFTERSCHOOOL CENTRE FOR SOCIAL ENTREPRENEURSHIP. PGPSE is an entrepreneurship oriented programme, open for all, free for all.
Assertiveness is a healthy way of communicating. It's the ability to speak up for ourselves in a way that is honest and respectful. Every day, we're in situations where being assertive can help us — like asking someone on a date, approaching a teacher with a question, or doing well on a job or college interview.
The document discusses the power of influence and persuasion. It provides 5 key factors for planning how to influence others: 1) overcome communication blockers, 2) look for win-win opportunities, 3) become a likeable messenger, 4) avoid conflicts and confrontations, and 5) control information. The most important things are getting people to like you and breaking through barriers to listening. Influence comes from competence, not authority. Planning in advance can lead to success when influencing others.
The document discusses various ideas and strategies related to influence and persuasion. It emphasizes that likability and overcoming communication blockers are key to influencing others. Additionally, it stresses looking for win-win opportunities, avoiding conflicts, and controlling information. The document provides tips for becoming a more persuasive messenger, such as dressing professionally and finding similarities with others. It also outlines a five-factor planning strategy for influencing outcomes.
The document discusses various ideas and strategies related to influence and persuasion. Some of the key points covered include:
1. The importance of overcoming communication blockers and getting people to listen before trying to influence them.
2. Looking for win-win opportunities by understanding other people's interests and making the pie bigger for both sides.
3. Factors that make a persuasive messenger like being likable, well-dressed, and avoiding conflicts.
4. The importance of planning influence strategies in advance by considering other people's perspectives.
Aditya struggled with interpersonal skills at his new job. He was often late, argued with colleagues, and made inappropriate jokes and remarks about others. As a result, his colleagues started avoiding him and found it difficult to work with him. In contrast, Anita was well-liked at her job due to her strong interpersonal skills. She spoke confidently and respectfully to everyone, customized her approach based on who she was interacting with, and maintained a calm and poised demeanor even in difficult situations. Developing self-awareness, managing emotions, empathy, and effective conflict resolution are important interpersonal skills that help people work well with others.
Great magic being ever youth self-confidenceArise Roby
This document discusses developing self-confidence. It defines self-confidence as having a positive perception of oneself and one's abilities, while a lack of self-confidence involves self-doubt, passivity, and feelings of inferiority. A lack of self-confidence can develop from negative life experiences, dwelling on failures, being too critical, and unrealistic expectations. The document provides strategies for increasing self-confidence such as thinking positively, setting realistic goals, rewarding accomplishments, and focusing on strengths rather than weaknesses. It also discusses assertiveness, selfishness versus aggressiveness, rights, and tips for improving assertiveness. Finally, it summarizes Don Miguel Ruiz's Four Agreements from his book - be impeccable with words,
This document provides information about assertiveness skills. It begins with definitions of assertiveness, which involve honestly expressing one's thoughts, feelings, and beliefs without violating others' rights. It then discusses the need for assertiveness, as a lack of assertiveness can lead to negative consequences. Different behavioral patterns like passive, aggressive, and assertive are explored. Tests for evaluating one's own assertiveness are provided. Specific assertiveness skills like affirmations, DESC, broken record, fogging, negative inquiry, and negative assertion are described in detail with examples. The goal is to help readers develop effective communication and assert themselves in an appropriate manner.
Assertive communication involves clearly stating needs, feelings, and wants without violating others. It is contrasted with aggressive communication, which asserts oneself at the expense of others, and passive communication, which withholds needs.
The document provides strategies for assertive communication, including acknowledging constructive criticism, sorting out non-constructive criticism, using "broken record" repetition to make your position clear, slowing down conversations, stating your position, active listening, compromise, and saying no while sharing negative feelings. It emphasizes replacing passive and aggressive habits with lifelong assertive skills.
135 slides include: helping you recognize, test and evaluate your own assertiveness, I statements, and assertive rights. Comparing passive, aggressive and assertive behaviors, the 6 personality types, assertive do's and don'ts, body language, and eye contact. Learn 9 types of assertive responses, dealing with conflict, overcoming fear, 4 steps to saying no, plus tips on becoming more assertive, how to's and more.
Assertiveness: How to Stand-up for What You DeserveDan Beverly
Many of us shy away from developing our assertiveness as if it's somehow a negative. But in today's world, assertiveness is a very necessary skill. Learn how to enjoy the process of standing-up for what you deserve.
The document discusses different communication styles: assertive, aggressive, passive-aggressive, submissive, and manipulative. Assertive communication means expressing yourself openly while respecting others. Aggressive communication can harm others emotionally or physically. Passive-aggressive behavior is indirect and avoids confrontation. Submissive people avoid conflict by not expressing their true needs. Manipulative people use deception and victimization to control others' behavior.
Assertiveness and effectively communicating with peers independent versionSARCTutor
The document discusses different communication styles - passive, aggressive, and assertive - and how they apply to tutoring situations. Passive communication does not express honest thoughts and feelings, while aggressive communication violates others' rights. The document advocates for assertive communication as a middle ground, where one can be open and honest without disrespecting others.
"I Hate Working With You!" Conflict Resolution for Your Advising CenterAshley Ransom
This was presented at the National Academic Advising Association (NACADA) South Central Region 7 Conference - New Orleans, LA May 4th, 2009; The African American Leadership Conference (AALC) - San Marcos, TX September 12, 2009; The Texas State Leadership Conference - San Marcos, TX September 26, 2009; The University of Texas at San Antonio (UTSA) Advising Conference - San Antonio, TX December 4, 2009; The University of Texas at Austin Professional Development Day, Austin, TX February 10, 2010; Texas Academic Advising Network (TEXAAN) State Conference, San Marcos, TX February 19, 2010; Texas State University - San Marcos Professional Development Workshop September 7 & 8, 2010; National Academic Advising Association (NACADA) National Conference - Orlando, FL. October 6, 2010; and at the Delta Sigma Theta Sorority, Inc. Women’s Retreat – San Marcos, TX, October 2011.
The document discusses assertiveness and its benefits. Assertiveness is defined as the honest, direct, and appropriate expression of one's feelings, thoughts, and beliefs. Some benefits of assertiveness include being in control of one's actions, choosing battles wisely, solving problems effectively, and feeling empowered and self-confident. The document also outlines assertive rights and contrasts assertiveness with passive and aggressive behaviors.
Baby ganesha sitting on the lap of lord shiva and mother parvathi vintage baz...Dokka Srinivasu
These are 2 different Baby Ganesha sitting on the Lap of Lord Shiva and Mother Parvathi vintage bazaar post cards of 19th Century in my collection.
I am sharing these in my Heritage of India blog.
http://indian-heritage-and-culture.blogspot.in/2015/09/baby-ganesha-sitting-on-lap-of-lord.html
Every person want to fulfill something in his or her life. But success is coming to those people who are moving forward to implement some action instead of just thinking. Success is coming to those who think properly with proper and dedicated planning.
Every person has infinite potential within him/her. These 18 principles are useful as how a person use his infinite potential to succeed in life.
I prepared this power point presentation and i hope many people will benefited with this presentation to succeed in their Goals and Life. All the best to the readers those who study and implement these principles.
Maithreem Bhajatha song by smt. m.s. subbulakshmi at united nationsDokka Srinivasu
Maithree Bhajatha Song by Srimati M.S. Subbulakshmi at United Nations
http://srimati-ms-subbulakshmi.blogspot.in/2012/04/maithree-bhajatha-song-by-srimati-ms.html
This document contains descriptions of three philatelic items related to Louis Braille in the collector's possession: a Louis Braille Maxim Card from an unknown source, a Louis Braille First Day Cover issued by the Indian Postal Department, and a Louis Braille Birth Bicentenary stamp issued by Sri Lanka to commemorate his life and inventions that enabled literacy for the blind.
Lord shiva with young ganesh mythological post cardDokka Srinivasu
This is my mythological post card. i share this in my heritage of india blog.
http://indian-heritage-and-culture.blogspot.in/2012/04/lord-shiva-with-young-ganesha.html
Heritage of India, Taj Mahal Post Card
I shared this in my heritage of India blog.
http://indian-heritage-and-culture.blogspot.in/2012/04/taj-mahal-post-card.html
Sri Rama Navami is celebrated on April 1st, 2012 to mark the birth and wedding of Lord Sri Rama. The document shares some images of Sri Rama Navami celebrations in Telugu language obtained from two Singapore Telugu association websites, singapore telugu samajam and Singapore telugu mithrulu.
The philosophical foundations of Hinduism are based on the Vedas, direct personal experience through meditation, ethics for social order, and the belief that suffering stems from ignorance of the eternal self. Samkhya philosophy sees reality as having two aspects - Purusha, the pure self, and Praktiri, the material source. Advaita Vedanta claims there is only one reality of Atman/Brahman appearing separate due to Maya. Yoga uses spiritual disciplines like breathing, postures, and meditation to achieve self-knowledge or union with Brahman. The yoga described here differs from modern Western yoga by focusing more on spiritual goals rather than solely physical fitness.
The document summarizes early civilizations and religions in India. It describes the Harappan civilization and the arrival of the Aryans who composed sacred texts known as the Vedas. It also outlines the development of Hinduism, including the caste system, key beliefs like karma and reincarnation, major gods like Brahman, Vishnu, and Shiva, and how Hinduism is also known as Sanatana Dharma.
Hinduism originated in India in approximately 1500 BC. It has no single founder but is known as Sanatana Dharma. Hindus believe in reincarnation and karma. The three main Hindu gods are Brahma the creator, Vishnu the most powerful god, and Shiva the destroyer. Hindus can follow the path of devotion, knowledge, or works. Daily rituals include offerings, prayers, and meditation. Festivals celebrate the gods. The caste system and stages of life are important social structures. Some criticize depictions of Hinduism that are seen as demeaning.
The document discusses the importance of maintaining and promoting Vedic culture. It outlines that Vedic culture encompasses spirituality, philosophy, religion, rituals, arts, and culture. It provides profound insights into life's purpose. The document calls on Brahmans and the Hindu community to take leadership in educating about Vedic values and passing traditions to younger generations. Actions proposed include community building programs, exposure to Vedic philosophy, and participation in spiritual practices and ceremonies. The overall goal is to protect Vedic culture from attacks and for it to be accessible to all.
The document discusses the Upanishads, which are part of the Vedic literature in Hinduism. It outlines three key components for spiritual knowledge: a guru, sacred texts, and experience. It then summarizes several important Upanishads, explaining their philosophical teachings and dialogues. The Upanishads seek to understand existence, life, death, the soul, universe, and God through mystical experiences and questions. They form the foundation of Hindu philosophy and theology.
Hinduism is one of the oldest religions in the world originating between 4000-2000 BC in India. It has no single founder but is based on the Vedas, the oldest scriptures. Hindus believe in concepts like dharma, karma, samsara, moksha and worship gods like Brahma, Vishnu, Shiva. Major festivals celebrate various gods and harvest seasons. The religion also has diverse philosophies like Advaita, Vishishtadvaita and six schools of thought.
The role of Hindu Dharma & Our role in Hindu Dharma Dokka Srinivasu
Hinduism is also known as Sanatana Dharma or the eternal principles of righteousness. Dharma refers to the universal principles and laws that sustain natural order and bring peace, harmony, and progress. It includes morality, ethics, justice, and is based on experiments and experiences over thousands of years, making it a super-scientific knowledge system. Dharma sustains individuals and society through upholding virtues like fortitude, forgiveness, self-control, non-violence, purity, and wisdom.
Mohandas Gandhi, known as the Mahatma or "Great Soul", led successful non-violent protests in India that ultimately forced the British to leave and allow India to govern itself. Through non-cooperation strategies like boycotting British goods and producing their own cloth and salt, Gandhi and his followers disrupted the British economy and drew international attention to their cause. Despite facing repeated imprisonment, Gandhi continued his non-violent campaigns until India achieved independence in 1947 without the use of weapons or violence.
Vintage cigarette cards of maharajas of indiaDokka Srinivasu
This document describes a collection of 3 vintage cigarette cards featuring Maharajas from India. The cards provide portraits and information about Indian royalty from earlier eras. The collection preserves a glimpse into India's history of princely states ruled by Maharajas.
Ontotext’s Clinical Trials Eligibility Design Assistant helps with one of the most challenging tasks in study design: selecting the proper patient population.
Chemical kinetics is the study of the rates at which chemical reactions occur and the factors that influence these rates.
Importance in Pharmaceuticals: Understanding chemical kinetics is essential for predicting the shelf life of drugs, optimizing storage conditions, and ensuring consistent drug performance.
Rate of Reaction: The speed at which reactants are converted to products.
Factors Influencing Reaction Rates:
Concentration of Reactants: Higher concentrations generally increase the rate of reaction.
Temperature: Increasing temperature typically increases reaction rates.
Catalysts: Substances that increase the reaction rate without being consumed in the process.
Physical State of Reactants: The surface area and physical state (solid, liquid, gas) of reactants can affect the reaction rate.
Coronary Circulation and Ischemic Heart Disease_AntiCopy.pdfMedicoseAcademics
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2. Program
Objectives
Understand the philosophy of
being assertive.
Recognize the differences between being
assertive and aggressive through
exploration of personal reactions to
given situations.
Participate in role-playing exercises to
practice the tenets of being assertive.
Instill in participants the courage to be
assertive -- in the most appropriate and
effective way.
Page 2
3. A
Challenge
Please write a One Sentence
Definition of
A S S E R T I V E N E S S.
Page 3
4. Definition of
Assertiveness
An honest, direct, and appropriate
expression of one's feelings,
thoughts, and beliefs.
Page 4
5. Test Your Assertiveness (1 of
3)
Can you express negative feelings
about other people and their behaviors
without using abusive language?
Are you able to exercise and express
your strengths?
Can you easily recognize and
compliment other people’s
achievements?
Page 5
6. Test Your Assertiveness (2 of
3)
Do you have the confidence to ask
for what is rightfully yours?
Can you accept criticism without
being defensive?
Do you feel comfortable accepting
compliments?
Are you able to stand up for
your rights?
Page 6
7. Test Your Assertiveness (3 of
3)
Are you able to refuse unreasonable
requests from friends, family, or co-
workers?
Can you comfortably start and carry
on a conversation with others?
Do you ask for assistance when
you need it ?
A “yes” response to the questions
indicates an assertive approach.
Page 7
8. Why Assertiveness Is
Important? communication brings
Effective
about the achievement of
individual and/or shared goals.
Assertiveness increases your ability
to reach these goals while
maintaining your rights and
dignity.
Page 8
9. The Myths About
Assertiveness feelings and rights are
Other people’s
more important than yours.
You will offend other people
by being assertive.
You are not important
enough to express
your feelings and
rights.
Page 9
10. Assertive
Rights the right to be assertive.
You have
You have the right to request that others
change their behavior if they are
infringing on your rights.
You have the right to use your own time
to answer questions.
You have the right to express your needs
even if they are illogical.
Be aware that there are responsibilities
attached to all these rights!
Page 10
11. Remember
´ You do not live in isolation.
´ Your actions impact everyone.
´ You are in control of your behavior.
´ Your response to a situation must be
guided by ascertaining your rights and
responsibilities and following through.
Page 11
12. What’s Keeping You From Being
Assertive?
´ Fear of change.
´ Refusal to admit their submissiveness.
´ Fear of ruining relationships if you speak
your mind.
´ Lack confidence in your ability.
Page 12
13. Have You Ever Felt…
… guilty about saying “no”?
… that others regard you as a pushover?
… that it’s better to be well liked than well
respected?
… that outbursts of anger are appropriate?
… that intimidation is the only way you can
get what you want?
Page 13
14. Sound Familiar?
If any of these things sound like
you, it means you are probably
exhibiting non-assertive
behavior.
Realize that you are not alone. Non-
assertive behavior is very common
in the workplace.
Page 14
15. A Caution
While assertiveness is a key factor
in enhancing quality of work life,
group dynamics, and interpersonal
climate, it is not always appropriate.
Q: How can you tell?
A: Tailor your response
to the situation.
Page 15
16. Wise
Words yourself:
Ask
1. How important is being assertive in this
particular situation?
2. What will you think of yourself if you are
not assertive now?
3. What are the consequences of assertive
behavior?
4. Do the costs of this behavior outweigh the
benefits?
Page 16
17. What Assertiveness Is
Respect for yourself and others.
Honestly expressing your
thoughts, feelings, and beliefs.
Effectively influencing, listening,
and negotiating with others.
Page 17
18. What Assertiveness Is Not
It is important to remember that
assertiveness is not
aggressiveness or selfishness.
Being assertive does not involve
humiliating or abusing other
people and their rights.
Being assertive does not mean
violating the rights of others or
gaining at the expense of some
one else’s loss.
Page 18
19. Aggressiveness Is
Inappropriately expressing your
thoughts, feelings, and beliefs in a way
that violates other people’s rights.
Achieving your goal by not allowing
others the freedom to choose.
Completely disrespecting others
whether it be in an active or
passive method.
Page 19
20. Are You Aggressive? (1 of 2)
Do you become abusive, whether it
be verbal or physical, when
criticizing others?
Do you purposely make others feel
like they are incompetent or
unimportant?
Do you make unreasonable
demands of other people?
A “yes” answer to any of the questions
may indicate aggressive behavior.
Page 20
21. Are You Aggressive? (2 of 2)
Do you brag or exaggerate your
achievements?
Do you ignore the rights and
feelings of other people?
Do you aim to get your way at
all costs?
Do you often dominate
conversations with others?
Page 21
22. Acting Unassertiveness Is
Acting in an indirect or passive
manner.
Permitting others to take advantage
of you by violating your rights.
Thinking that you and your needs
are inferior to others and their
needs.
Page 22
23. Are You Unassertive? (1 of 2)
Do you feel guilty standing up for
your fights or expressing your
feelings?
Are you unable to recognize and
acknowledge your strengths?
Are you uncomfortable with starting
or carrying on a conversation?
Do you rarely stand up for yourself?
Page 23
24. Are You Unassertive? (2 of 2)
Do you have trouble saying “no” to
people?
Are you unable to ask other people to
perform reasonable requests for you?
Do you feel that you let other people
take advantage of you?
A “yes” answer to any of the questions
may indicate unassertive behavior.
Page 24
25. Assertiveness vs.
Authority “pull rank”?
Should you
If you use effective communication
skills, assertiveness and self confidence,
most situations may be resolved.
However, using your authority is
legitimate as a secondary option.
Page 25
26. More Words to the
Wise Don’t use these cautions
o
as an excuse to perpetuate
unassertive behavior.
o More often than not,
assertiveness is appropriate
to the situation and you
should not hesitate in
applying it.
Page 26
27. What Would You
Say? Joan is at a meeting where the topic
®
is the profitability of the project she’s
been working on for three months
straight. She has not said a word in
the past hour. Suddenly she jumps
up and accuses the boss of
deliberately canceling the project
based on personal dislike.
Page 27
28. What Would You
Say? The copier has been broken for two
®
days. Sam asked the secretary to call
in for repairs several times with no
effect. He says nothing and ends up
calling it in himself. After all, he
thinks, she’s probably too busy
typing up that memo he gave her this
morning.
Page 28
29. What Would You
Say? Bob is in line at the deli counter waiting
®
to be served. His number is about to be
called next. Suddenly, a woman steps in
front of him and places her order. Bob
vociferously complains about the deli
worker and the woman, exclaims he
will never shop there again, tosses his
ticket, and stalks off.
Page 29
30. What Would You Say?
® Judy’s boss asks her to go on an
important business trip which will
carry over into the weekend of her
sister’s wedding. Judy feels she can’t
refuse her boss and plans on sending
her spouse to the wedding in her
place.
Page 30
31. What Would You
Say? George is next in line to buy tickets
®
in a crowded movie theatre lobby.
Just as his turn comes up, a man cuts
in front of him and requests tickets.
George meekly steps back to allow
the man room and hopes he gets
waited on next.
Page 31
32. What Did You
Say? Do you think that these
Q:
were appropriate and
effective ways to
handle the situations?
A: The answer is probably
“no.” Reactions like these
usually cause more
problems than they solve.
Page 32
33. A Passive
Person people usually:
Passive
Speak softly and hesitantly.
Use fillers like “uh” and “um.”
Avoid eye contact.
Allow other people in their
personal space.
Page 33
34. Should I Use
Force?
Passiveness is clearly not conducive
to ascertaining your personal rights,
but you don’t need to go to the other
extreme to be assertive.
You don’t have to be forceful to be
assertive.
Soft-spoken people can be assertive
too!
There is no one way to be assertive
correctly, but there are things to
avoid.
Page 34
35. An Aggressive
Person on others’ rights, using fear and
Infringes
intimidation to get what he or she wants.
Aggressive people often:
w Raise their voices when they lose
control.
w Shout and use accusatory language like
“You should” and “You must.”
w Stare people down and may invade
other people’s personal space
physically.
Page 35
36. An Assertive
Personhis or her own rights in a positive,
Asserts
open, honest, and self-confident manner.
Assertive people usually:
5 Speak calmly and confidently.
5 Notify other people of their feelings
with statements starting with “I think”
and “I feel.”
5 Maintain eye contact, have good
posture and are poised and in control.
Page 36
37. Several
Tips
Be cognizant of your expression.
Do not act hastily or in anger.
Remain calm, cool, courteous &
collected.
Avoid making mountains out of
molehills.
Following these simple suggestions will present
you as someone who is confident & optimistic --
as opposed to someone who is hostile and angry.
Page 37
38. Six Personality
Types
H am sters. Dreamers.
Invisib le Beings. Whiners.
Pit-b u lls. Mutes.
Page 38
39. Hamsters
Do good work, get respect, BUT get
nowhere when it comes to career
advancement. Where do all their
efforts go?
They may be assertive
for the organization
they work for, but fall
short when it comes to
standing up for
themselves.
Page 39
40. Invisible
Beings They do good work
BUT nobody knows it.
Their unassertiveness
lets others take credit
for their achievements
and that leaves them
out of the limelight.
Page 40
41. Pit-
bulls overly aggressive
Their
behavior gets in the way
of their success at work.
They may be good
workers, but the
disruption and tension
they create makes them
disliked and puts them on
the defensive.
Page 41
42. Dreamers
Day-dreaming
shows a lack of self control
that keeps them from advancing.
Work that they eventually
turn in is acceptable. This lack of
focus may indicate low self-esteem.
Page 42
43. Whiner
s They constantly complain
about exactly what they
don’t like, yet expect
others to speak up and
change the situation.
They do nothing to affect
the change themselves, no
matter how much taking
decisive actions would help
remedy their complaints.
Page 43
44. Mute
s They have a problem
saying “no” and, for
that matter, much of
anything at all.
They take everything
that’s given, whether
they like it or not, and
their passivity makes
them over-worked and
stressed.
Page 44
45. Nine Types Of Assertive Response
Disagree in both a passive and active
manner depending on the situation.
Always ask for answers when you
have questions regarding any issues
even when it is with a person of
authority.
Let other people understand more
about you – let them share your
thoughts and experiences.
Page 45
46. Nine Types Of Assertive Response
Be reasonable when you are in a
discussion with others without letting
them dominate the interaction.
Say “no” to any requests you
are uncomfortable with or
feel is unreasonable.
Always look directly into the
eyes of the person you are
talking to.
Page 46
47. Nine Types Of Assertive Response
Accept compliments graciously without
feeling embarrassed or the need to
depreciate yourself.
Be friendly and sincere with the
people you would like to know
better; give them a chance to get
to know you.
Insist on being treated fairly
and justly – never let others
take advantage of you.
Page 47
48. Are You Assertive at the
Workplace? you do your job well
Then
while maintaining your rights
and fulfilling your
responsibilities.
Don’t worry if you don’t fit into
this category yet … There’s still
hope!
Page 48
49. Developing to Your Full
Assertive Potential
² Inside everyone, there’s an
assertive person
trying
to
get out.
² What’s keeping you back?
Page 49
51. Relax
!
By controlling
tension you will
also control the
possibilities of
outbursts and
unnecessary or
unproductive
anger.
Page 51
52. Relaxing
Techniques
Tried and true methods are best…
Remember to keep on breathing!
Inhale, count to 10, exhale, repeat... 52
Page
53. Heading Tension Off At The Pass
Finding appropriate
ways to deal with:
O Conflicts
p Grievances
Page 53
54. What To Do When Confronted
With a Problem
Get a Grip
Controlling your
emotions is the first step
to helping solve, rather
than magnify, this
problem assertively.
Page 54
55. What To Do When Confronted
With a Problem
Reach for Logic
Examine the situation
carefully and make sure
you have a handle on
all the facts. Look to see
if you are in fact also
contributing to the
situation.
Page 55
56. What To Do When Confronted
With a Problem
Don’t Keep a Lid On It
Procrastination will only
make it worse. Pent-up
frustrations could lead to
unwanted explosions
that may be more
problematic than the
original situation.
Page 56
57. What To Do When Confronted
With a Problem
Don’t Take It So Hard
Remember to keep
perspective when things get
sticky, and don’t take things
personally. It will only
increase your emotional
involvement and hamper
your ability to resolve the
situation.
Page 57
58. In Dealing With
Conflicts
Deal with the situation
immediately.
Listen carefully.
Sort out the facts from the
emotional content.
Avoid being defensive.
Page 58
59. In Dealing With
Conflicts
Ask questions.
Compliment the individual/group for
having the courage to bring this to
your attention.
Respond calmly and clearly.
Offer alternatives.
Page 59
60. If You Have A
Grievance the situation
Deal with
immediately.
Be prepared to listen.
Avoid being emotional.
Avoid putting the other
person on the defensive.
Be prepared and know the
facts.
Remain calm.
Have the courage to be
assertive.
Page 60
61. Who’s Afraid
Of...
The only thing
someone should
fear is missing
opportunities by
continuing to
worry and feed
passive attitudes.
Page 61
62. Making the First
Move
Overcoming the Fear of
Being Assertive:
Concentrate.
Make eye contact.
Be tactful and honest.
Remember who you’re with
and tailor your discussion.
Page 62
63. Interpersonal Skills at
Work Avoid misunderstanding
which can lead to frustration.
Being assertive means being
open and direct.
² Are your requests reasonable?
² Are your requests easy
to understand?
² Are you sure you know what
you want from other people?
Page 63
64. Keys to More Power!
Increased assertiveness leads to
increased powerful verbal
communication.
The Keys to Communication:
5 Verbal
5 Non-verbal
5 Written
Page 64
65. Verbal
Communication “uh” and “um”
Avoid fillers like
and diminutives like “little,” “only”
and “just.”
Don’t use “I’m sorry” if you’re not
sincere or if the situation doesn’t call
for it.
Always keep in mind your tone and
volume, and how think about how
they may be perceived by others.
Page 65
66. Non-Verbal
Communication
Be aware of gestures and body
language.
Always maintain good posture.
Make sure to allow for comfortable
personal space between you and the
person you’re communicating with.
Page 66
67. Written
Communication clear.
Be concise and
Use specific and simple language.
Use the active voice when writing,
and remember to be inclusive and
aware of your audience.
Page 67
68. Communication is a
Goal Aspects of Good
Other
Communication:
à Listening well.
à Controlling your emotions.
à Letting people know how you feel.
à Making assertive statements.
Page 68
69. Tips on Listening
Well an Active Listener:
Being
Paraphrase what the speaker
has said.
Maintain eye contact and
verbally encourage the
speaker.
Ask informative and
clarifying questions.
Page 69
70. Controlling Your Emotions (1 of
2)
1. Breathe, relax, and remain
calm.
2. Realize demonstrations of
anger, shouting, and threats
are never appropriate.
3. Use neutral, non-judgmental
statements.
Page 70
71. Controlling Your Emotions (2 of
2)
4. Consider the other party’s
viewpoint and emotions.
5. Don’t make accusatory
statements-- blame is usually
a dead-end road.
6. Check yourself before you
say something you’ll regret
later on.
Page 71
72. Four Steps To Saying “No” (1 of 2)
1. Listen to the request - Make sure
you understand the request
completely before coming to a
hasty conclusion. Ask questions
if you need any clarification.
2. Say no immediately - You do
not need to justify your decision.
If you start doing so, you will be
prolonging the conversation
unnecessarily.
Page 72
73. Four Steps To Saying “No” (2 of
2)
1. Give a reason for your refusal –
Without giving a reason, you may
come off as uncooperative or
hostile. A clear and honest reason
will be sufficient, you do not need
to argue with the other party.
2. Offer to find an alternative – Let
the other party know that you will
try to help them but you are
unable to perform the entire
request. Page 73
74. Use “I” Statements (1 of
4)
Three Parts:
1. Behavior
1. Effect
1. Feelings
Page 74
75. Use “I” Statements (2 of
4)
Three Parts:
1. Behavior
What it is exactly, that the other
person has done or is doing.
Page 75
76. Use “I” Statements (3 of
4):
Three Parts:
1. Effect
What it happening because of
their behavior.
Page 76
77. Use “I” Statements (4 of
4):
Three Parts:
1. Feelings
What effect does their behavior
have on your feelings?
Page 77
78. Letting Other People Know
How You Feel
While remaining cool
and collected, try to
explain your point of
view.
Use terms like “I feel”
and “I think” rather
than “It should be” or
“It must.”
Page 78
79. Making Assertive
Statements your wants, needs and
Describe
intentions to other people.
Use terms like “I want,” “I
need,” and “I plan to.”
Page 79
80. Communicate Assertively/
i Broken Record . Skills
r Empathetic Assertion.
i Fogging. t Simple Assertion.
i Free Inform ation. . Self-Disclosure.
. N egative Assertion. . Workable Compromise.
Page 80
81. More
Tips Communicating a request for change to
another person is probably one of the
hardest tasks for the newly assertive
person.
Using the following technique may help
someone get through those first tough
spots when it comes to difficult
situations.
Page 81
82. Requesting Change From
Someone Else
1. Describe the situation.
2. Express your feelings on the subject.
3. Request a behavior change.
4. State the positive consequences of
changed behavior.
Use this template as your guide when
dealing with sticky situations.
Page 82
83. The Criteria of
Requesting
Change you use to request change from
The method
someone else should include the following
six criteria.
o A good chance that the person you are
requesting change from will change.
o You will not violate the rights
of others.
o You will not be-little other
people’s self-esteem.
Page 83
84. The Criteria of
Requesting
Change
o You will not damage your relationship
with the person you are requesting
change from.
o You will not lessen the motivation of
the other person.
o You will not be defensive.
Page 84
85. Don’t Get
Mad... Anger may
seem like a
quick fix, but it
will get you
nowhere fast.
Yelling until
you are blue in
the face will
only come
back to haunt
you later. Page 85
88. “No” is Not a Dirty
Word
If something makes you feel uncomfortable
or if you feel the request is unreasonable,
then it is your prerogative to refuse.
Remember:
You are not saying “no” to
the whole person, but only to
part of the relationship which
makes you feel uncomfortable.
“No” does not require an
explanation.
Page 88
89. Don’t Go Down the Passive
or Aggressive Road
Passive Assertive Aggressive
Use good communication to
transmit your requests and feelings.
Page 89
90. First
Impressions
Slouching, avoiding
eye contact, and
other self-effacing
mannerisms can
show a lack of self
confidence.
This kind of self-
presentation can
perpetuate a cycle of
non-assertive behavior.
Page 90
91. Keeping Up
Appearances
Part of standing up for yourself
is standing up straight!
And remember to look ‘em in the eye!
Page 91
92. It’s a Two-Way
Road be aware of the physical
Also
responses of others.
If people are
avoiding your
stare or shying
away, slow
down. You may
be coming on
too strong.
Page 92
93. Taking the First
Step If you don’t like the way
you feel when you
behave a certain way,
know that you have the
power to change it!
Remember, the only
behavior you can control
is your own.
Page 93
94. “A
journey of
a thousand
miles must
begin with
a single
step.”
Chinese Proverb
Page 94
95. Fears Which Block Assertive
Behavior
1. Fear of making mistakes. Fear
2. Fear of displeasing others.
3. Fear of disapproval.
4. Fear of appearing too
masculine or too feminine.
Page 95
96. Reminder
Assertiveness =
Personal Authority
+ Confidence in Your Skills
+ Sense of Purpose
+ Commitment to Goals
Page 96
97. Start Out
Small Master what you can manage
comfortably at first, then move
up to greater challenges.
Change is always gradual;
it’s not immediate, but
it’s not impossible
either.
Page 97
98. You Can Change Your
Habits
1. Identify what you want to change about
yourself.
2. Set a goal.
3. Control your fears and anxieties.
4. Aim for a success that is manageable at
first.
5. Keep a record to monitor your progress.
6. Practice, practice, practice!
Don’t lose sight of your goal, and
remember that upkeep is a life-
long commitment. Page 98
99. “Natural abilities are like
natural plants, that need
pruning by study...”
Francis Bacon
Page 99
100. “The Play’s the
Thing…”
A good way to enforce what you’ve
learned is to role-play.
l Practice and feedback are essential to
discovering strengths and weaknesses,
as is having a chance to try
out your skills in a
supportive forum.
Page 100
101. Tips on
Assertiveness
Here are some communication
skills that will help you convey
an assertive attitude:
Be aware of your facial expression.
Always make eye contact.
Pay attention to what others are
saying and let them know that you
are listening.
Page 101
102. Tips on
Assertiveness firm voice
Use a pleasant but
when communicating.
Be aware of your gestures and how
you hold and present yourself.
Always ask questions when clarification
is needed to avoid misunderstanding.
Look for ways to solve the problem so
all parties are satisfied.
Page 102
103. Comfort Zone
Comfort level is the degree to
which you feel comfortable with
what is happening, while taking
into the situation, circumstances
and relationship.
Whenever the comfort level
is exceeded, “Speak Up”.
Page 103
104. Time for the
Diagnosticyou fare when it comes to
How do
behaving assertively?
v Knowing where you are personally
can help gauge how far you’ve
come and how much farther
you have to go.
Page 104
105. Action Plan
What are you
going to
take action on?
Start with the
three easiest
items.
Page 105
106. Action
Steps
List specific behaviors.
Be as systematic as possible.
Rank the behaviors in terms of their
complexity or degree of difficulty.
Rank the behaviors in terms of
chronological order.
Begin with the least difficult behavior.
Advance to a more difficult behavior.
Break difficult behavior down into
several smaller behaviors. Page 106
107. Action
Steps
Attach time limits to each behavior.
Repeat specific behavior until mastered.
Review all previous behaviors.
Advance to next most difficult behavior.
Measure and evaluate.
Keep records (preferably visual).
Reinforce through reward and punishment.
Use visual reminders (pictures, charts, etc.).
Remember: (A small goal is enough!).
Page 107