1. The document discusses different methods for measuring the effectiveness and return on investment of training programs. It outlines four levels of evaluation: reaction, learning, behavior change, and business impact.
2. Guidelines are provided for evaluating each level, including using control groups, pre-and post-testing, and collecting data on various performance indicators.
3. Calculating return on investment of training involves collecting data, isolating the effects of training, converting data to monetary values, and using a formula to determine ROI. Methods like control groups, trend lines, and participant estimates can be used to isolate the training impact.
This document provides an overview of Learning and Development services offered by People Partnerships to both UTi employees and the business. It describes the team structure and processes for developing training initiatives aligned to business strategy. Services include needs analysis, training coordination, material development, and accredited training. The UTi Academy offers compliance training, leadership development programs, and continuous professional development opportunities. Eligible employees can access study assistance for courses related to their job or career progression. Policies and procedures provide guidelines for literacy programs, learning and development, and study assistance.
This document discusses employee training and development. It outlines key challenges that training addresses like competing in the market, improving quality and customer service, reducing costs, enhancing productivity, and adapting to new technologies. It differentiates between training, which improves current job performance, and development, which enhances future roles and responsibilities.
The document details the training process, including assessing needs, ensuring employee readiness, creating a learning environment, selecting methods and materials, conducting training, transferring learning, and evaluating the impact. It provides examples of training needs assessment, factors for an effective learning environment, different training methods like lectures and on-the-job training, and Kirkpatrick's model for evaluating training at different levels.
The document discusses training evaluation and outlines its importance, key concepts, and best practices. It explains that evaluation assesses the effectiveness of training programs and identifies outcomes to measure. A good evaluation involves planning measurable outcomes, choosing an appropriate design, conducting the evaluation, and analyzing results. Finally, the document discusses cost-benefit analysis to determine a training program's return on investment.
This document discusses training evaluation, including its meaning and significance. It describes Kirkpatrick's four-level model of training evaluation (reaction, learning, behavior, results) and return on investment. Different types of evaluation (formative, summative) and data collection methods are explained. The principles and designs of training evaluation are outlined, along with suggestions for better evaluation.
Useful for Trainers, Facilitators, Teachers and Managers who need to teach theories, concepts and other topics to others in an entertaining way to ensure deeper penetration of knowledge and skills.
Content:
What is Training?
The Trainer
Qualities of a Trainer
Training Need Analysis
Content Development
Trainig Delivery
Methodologies
Evaluation - Measurement & Assessments
Feedback - why & How to deliver
This presentation discusses training evaluation and provides the following key points:
1. Training evaluation involves assessing the effectiveness of training programs by collecting data on participant satisfaction, skills enhancement, and workplace application of new skills.
2. Kirkpatrick's four-level model is commonly used to evaluate training programs at the reaction, learning, behavior, and results levels.
3. The evaluation process includes identifying purposes, selecting methods, designing tools, collecting and analyzing data, and reporting findings to stakeholders such as training directors and funding agencies.
The document discusses training needs analysis and training in general. It defines training needs analysis as a systematic method to determine what is causing actual organizational performance to be less than expected performance. This performance gap can then be addressed through training. The document outlines the steps to conduct a training needs analysis, including organizational, operational and person analysis, and collecting data. It also discusses reasons to conduct a training needs analysis, such as aligning training with strategic plans and increasing motivation.
The document discusses training needs assessment (TNA) and provides guidance on conducting an effective TNA. It outlines the key steps which include: (1) identifying problems and training needs, (2) determining the design of the needs analysis, (3) collecting data, (4) analyzing the data, and (5) using the results to implement training programs to address performance gaps. The goal of TNA is to accurately identify the knowledge and skills required for jobs and determine if training interventions are needed to close any gaps.
Training effectiveness examines the degree to which training improves employee knowledge, skills, and behaviors. It assesses whether employees learned what was taught and can apply it on the job. Organizations use a two-pronged approach: 1) ensuring training effectiveness through best practices in design, development and delivery; and 2) periodically assessing training effectiveness through reviews and continuous improvement. Evaluation models like Kirkpatrick's assess training at multiple levels from reaction to results to determine the impact on individual and organizational outcomes.
The document discusses Behavioral Event Interviews (BEI) as a selection tool that judges candidates' competencies based on their past experiences rather than what they say they can do. It explains that BEIs involve an interviewer questioning a candidate about specific past events using a structured format while two recorders take notes without asking questions. The interviewer interrupts the candidate's story to have them divide the event into milestones and discuss their thoughts and actions at each point. After the interview, the panel rates the candidate on competencies like leadership and motivation based on how they demonstrated each skill. BEIs differ from simple interviews by focusing on how candidates actually behaved in real past situations rather than hypothetical scenarios.
This document provides an overview of performance management. It discusses how performance management is not about micromanaging employees, but rather ensuring business and organizational goals are being met satisfactorily. It also describes defining performance standards, providing feedback, and setting effective goals. Additionally, it explains that performance management consists of planning, monitoring performance, developing capacity, periodically rating performance, and rewarding employees. The document also notes that goal setting should involve creating SMART (Specific, Measurable, Attainable, Realistic, and Timely) goals.
The document discusses training and development in organizations. It covers the differences between training and development, the importance of training, common types of training including skills training, retraining, and diversity training. It also outlines the typical training process model including needs assessment, developing training, and evaluating training. Finally, it discusses various training methods such as classroom instruction, computer-assisted instruction, and on-the-job training, as well as their pros and cons. Performance management and addressing problems in performance appraisals are also briefly covered.
This presentation will tell you about various training methods, their advantages. Difference between training and development. Pros and cons of training.
Kirkpatrick's Levels of Training Evaluation - Training and DevelopmentManu Melwin Joy
Training and Development
Evaluation
Human resource
Management
Motivation
Psychology
Success
Organizational effectiveness
Personal growth
Change management
This document discusses training evaluation models. It begins with introducing training and evaluation concepts. It then describes Kirkpatrick's four-level model of training evaluation that measures reaction, learning, behavior, and results. The document also discusses Jack Phillips' five-level ROI model that adds return on investment. It notes some defects in these models and proposed improvements like measuring performance instead of behavior and motivation instead of reaction. The document concludes with discussing Intel's application of evaluation after training and findings from studies on training costs and popular evaluation techniques.
The HR scorecard is a management tool that measures HR efficiency and contribution to business strategy implementation. It aligns business strategy with HR objectives and delivers using financial, customer, and internal perspectives. Developing an HR scorecard involves clarifying business strategy, identifying HR deliverables, aligning HR architecture like functions and systems, and designing strategic measurement including an HR scorecard and metrics.
There are many benefits that training can have on your organization, including lower workforce churn, increased employee productivity and greater income generation. However, the true ROI (Return on Investment) of training is often considered difficult and costly to define and capture.
This TMA World has developed a process that captures the positive impact of training, to ensure your organization achieves a return on investment.
This document discusses training and development. It defines training and development and discusses their aims. It also covers the nature of training and development and reasons for training employees. The document outlines the training process, including needs assessment, instructional design, implementation, and evaluation. It provides examples of areas that receive training, such as knowledge, technical skills, and social skills. The document also gives an example of diversity training provided by Toys 'R' Us and discusses techniques and methods used in training programs.
This PPT will help to understand basic concepts in Training Design -It will be helpful for U.G & P.G students in understanding training and development concepts. For other topics regarding training and development kindly refer my other PPT
Training Design – Introduction – Perspective for Designing training – Building a Training Design – Learning Objectives – Components and Methods – Training Process – Key factors in designing – General features of good demonstration – Training of Trainers programs – Skills of an effective Trainer
This document discusses emotional intelligence and its five domains: intrapersonal skills, interpersonal skills, adaptability, stress management, and general mood. Each domain contains several competencies important for emotional intelligence. For example, the intrapersonal domain includes self-awareness, assertiveness, independence, self-regard, and self-actualization. Assignments are provided to help readers improve skills in each competency.
The document discusses diagnosing organizational effectiveness through a comprehensive three-level model examining the organization, groups within the organization, and individuals. At the organizational level, it evaluates factors like strategy, structure, culture and resources. At the group level, it assesses goals, tasks, composition and norms. At the individual level, it analyzes job characteristics and personal factors that influence satisfaction and performance.
The document discusses using a balanced scorecard and strategy map to drive corporate performance. It provides an overview of key components:
1) A balanced scorecard balances financial and non-financial metrics across four perspectives: financial, customer, internal processes, and learning and growth.
2) A strategy map translates a company's strategy and helps identify strategic objectives and key performance indicators (KPIs) within each perspective.
3) KPIs should be measurable, relevant to objectives, and help evaluate progress towards strategic goals. Different types of KPIs include productivity, quality, profitability and more.
This document summarizes career planning and development initiatives for both organizations and individuals. For organizations, it discusses job posting systems, mentoring, career resource centers, managers as career counselors, career development workshops, human resource planning, performance appraisals, and career paths. For individuals, it outlines career planning, career awareness, utilizing career resource centers, and analyzing interests, values, and competencies. The overall purpose is to provide guidance and resources to support employees in taking responsibility for and actively managing their own career development.
The document discusses developing an HR scorecard to measure HR performance and strategy. It outlines an HR strategy map with objectives like enhancing employee productivity and developing internal HR capabilities. It then presents the HR scorecard with strategic objectives mapped to key performance indicators, such as shareholder value growth, employee satisfaction index, recruiting costs per employee, and accuracy of HR databases. The scorecard is intended to help measure the ROI of HR initiatives and optimize talent management and performance processes.
The document outlines six key elements of transforming a good company into a great one. It discusses (1) the importance of level 5 leadership, which is modest and driven to produce sustained results. (2) Putting the right people in place before deciding on goals or strategy. (3) Confronting the brutal facts of reality while maintaining faith. (4) Developing a simple "hedgehog concept" and sticking to it. (5) Creating a culture of discipline with consistent systems but also freedom. (6) Using technology to accelerate momentum once it fits the strategy, not to create it.
The document discusses key leadership skills and models. It covers the six traits of effective leaders: drive, desire to lead, integrity, self-confidence, intelligence, and job-relevant knowledge. It also discusses leadership styles in the managerial grid model and contingency model of leadership. The document then outlines the elements of high performing leadership, including being a vision creator, team builder, task allocator, people developer, and motivation stimulator. For each element, it provides details on the related skills and approaches.
The document provides information on developing effective communication skills. It discusses communication principles like giving and gathering good information to build mutual trust. It also covers developing assertive communication skills through principles like focusing on solutions rather than problems. The document recommends developing active listening skills such as paraphrasing, reflecting feelings, and synthesizing ideas to better understand others.
The document discusses key principles and activities for leading corporate transformation and managing change effectively. It identifies five key activities for change management: 1) motivating change, 2) creating a vision, 3) developing political support, 4) managing the transition, and 5) sustaining momentum. It also discusses principles of change, types of resistance to change, and elements needed to enable change like change architecture, communication, and developing leadership, team, cultural and individual capacities.
This document provides guidance on developing effective presentation skills for managers. It discusses three key elements of great presentations: content, design, and delivery. For content, it recommends analyzing the audience, gathering relevant data, and creating an outline. For design, it emphasizes layout, consistency, and use of color. For delivery, it offers tips on voice, language, movement, and body language to engage the audience. The document also provides strategies for handling challenges like difficult participants or equipment failures.
The document discusses various tools and techniques for managing creative thinking skills and overcoming conceptual blocks to creativity. It describes attribute listing, brainstorming, visioning, the Kipling method, problem statements, and challenge methods as tools for defining problems, creating new ideas, and developing a creative climate. It also discusses types of conceptual blocks like constancy, compression, and complacency that can limit creative thinking.
The document provides guidance on coaching for optimal employee performance. It discusses the characteristics of a good coach, including being positive, supportive, goal-oriented, focused and observant. It also outlines the key elements of an effective coaching session, such as establishing clear purpose and ground rules. Communication skills for coaching like asking open questions and active listening are also covered. Finally, it describes the five steps of coaching: describing performance issues, discussing causes, identifying solutions, developing an action plan, and follow up.
The document provides an overview of HR management training topics including HR planning, recruitment, selection, training and development, performance management, and career management. It then discusses several HR processes in more detail, including manpower planning, recruitment sources and techniques, selection tests and their advantages/disadvantages, training need analysis, and evaluating training effectiveness.
The document provides an overview of competency-based human resource (HR) management. It discusses developing a competency model and framework, competency-based interviewing, career planning, training and development, and performance management. The benefits of using competency models for both managers and employees are highlighted. Assessment centers and various assessment exercises are also described as ways to assess competencies.
Este documento resume una auditoría de los reportes mensuales incorporados en el Sistema de Apoyo al Servicio Social (SASS) por parte de la Coordinación de Servicio Social de la Facultad de Agricultura del Valle del Fuerte. La auditoría incluye una lista de 20 estudiantes asignados a dos departamentos (MAC Topolobampo y MAC Paredones), indicando para cada estudiante el número de meses reportados, pendientes y motivo de baja.
El documento describe el uso de la técnica de empowerment en Grupo Bimbo. El empowerment busca una relación de socios entre la organización y su personal para aumentar la confianza, responsabilidad, autoridad y compromiso con el objetivo de servir mejor al cliente. En Grupo Bimbo se formaron equipos de trabajo donde los empleados comparten el liderazgo, colaboran en mejorar procesos y toman decisiones relacionadas con su trabajo.
El documento habla sobre el concepto de outsourcing. Explica que es la subcontratación de operaciones de una compañía a contratistas externos con el objetivo de reducir costos y mejorar la eficiencia. Algunos beneficios son ahorrar hasta 40% en costos, acceder a servicios especializados sin invertir en infraestructura, y poder enfocarse en las actividades centrales del negocio. También presenta ejemplos exitosos de outsourcing con empresas como Accenture, IBM, Sodexo y otros.
This document discusses considerations for choosing between internal and external training providers. Some key points made include:
- Companies should hire both skilled and entry-level employees and provide training to both groups to retain them.
- For small businesses, external training providers are typically most cost-effective as they avoid upfront costs and can focus on core business.
- Mid-sized companies can start doing some internal training and should invest in a learning management system, but still rely heavily on external experts.
- Large companies can effectively do internal technical training while leveraging external providers for other specialized needs.
- Training improves employee retention, attitudes, recruitment and customer satisfaction.
There are several methods used for management development, including on-the-job methods like coaching, understudy, and committee assignments as well as off-the-job methods like role playing, sensitivity training, and case study analysis. The document provides details on various techniques. It explains that management development is an educational process that aims to induce behavioral changes through learning concepts, skills, and insights needed for effective management. The goals are to enhance performance, ensure qualified managers are available, and support self-development.
Measuring Roi Of Training & Development Ravinder TulsianiRavinder Tulsiani
How to calcluate the return on learning investment (ROI). Companies allocate certain amount of funds and resources to the training budget, what they want to see is how the training impacts their core business objectives (eg. growth, reduce risk etc...) Learn how…
The document discusses Kirkpatrick's model for evaluating training programs using a four-tier approach. Tier 1 evaluates reactions, Tier 2 evaluates learning, Tier 3 evaluates behavior change, and Tier 4 evaluates results including business impact. Formative and summative evaluation are also discussed. Feedback forms, surveys, tests and business metrics are used to measure outcomes at each tier. The goal is to improve training quality and impact over time based on evaluation results.
The document discusses various methods and models for evaluating training programs, including:
- The Kirkpatrick model which evaluates training at four levels: reaction, learning, behavior, and results.
- The CIRO model which evaluates training context, inputs, reactions, and outputs at the learner, workplace, and organizational levels.
- The Phillips ROI model which adds a fifth level to the Kirkpatrick model to specifically measure return on investment through a cost-benefit analysis.
The key aspects of evaluating training discussed include determining indicators of effectiveness, choosing an appropriate evaluation model, and selecting the right data collection methods to gather feedback and assess the training against objectives.
This document discusses measuring the return on investment (ROI) of training programs. It outlines a 4-level model for evaluating training effectiveness: 1) reaction, 2) learning, 3) behavior change, and 4) business impact. It also discusses guidelines for measuring each level, such as using surveys to measure reaction or tests to measure learning. Finally, it covers calculating the ROI of training by isolating the effects of training, converting performance data to monetary values, and comparing program costs to monetary benefits.
This document discusses training evaluation and measurement. It defines key terms like training effectiveness, outcomes, and evaluation. It describes the reasons companies evaluate training, including demonstrating returns on investment. Formative evaluation involves collecting feedback during program development, while summative evaluation determines post-training changes. Common outcomes measured are reactions, learning, skills, attitudes, and results. Various evaluation designs aim to control for threats to validity like pre-post tests with comparison groups. Calculating return on investment involves determining costs, benefits, and the ratio of returns to costs. Practical challenges include isolating training impacts from other influences.
Interviews
Module 05 – Live Chat
Evaluating Training Programs: Kirkpatrick's 4 Levels.
The four levels are:
Reaction.
Learning.
Behavior.
Results.
Level 1: Reaction
Kirkpatrick refers to Level 1 as a measure of customer satisfaction. Most of the forms that people fill out at the end of a class or workshop are instruments for measuring Level 1. Here are 8 guidelines that Kirkpatrick recommends to get maximum benefit from reaction sheets:
1. Determine what you want to find out
2. Design a form that will quantify reactions
3. Encourage written comments and suggestions
4. Get a 100 percent immediate response
5. Get honest responses
6. Develop acceptable standards
7. Measure reactions against standards and take the appropriate action
8. Communicate reactions as appropriate.
Level 2: Learning
Kirkpatrick defines learning as the extent to which participants change attitudes, increase knowledge, and/or increase skill as a result of attending a program. So to measure learning we need to determine the following:
What knowledge was learned
What skills were developed or improved
What attitudes were changed
Here are guidelines for evaluating learning:
1. Use a control group if it is practical
2. Evaluate knowledge, skills, and/or attitudes both before and after the program. Use a paper and pencil test to measure knowledge and attitudes and use a performance test to measure skills.
3. Get a 100 percent response
4. Use the results of the evaluation to take appropriate action.
Level 3: Behavior
Level three can be defined as the extent to which a change in behavior has occurred because someone attended a training program. In order for change in behavior to occur, four conditions are necessary:
The person must have a desire to change
The person must know what to do and how to do it
The person must work in the right climate
The person must be rewarded for changing
Level 4: Results
This involves measuring the final results that occurred because a person attended a training session. This can include increased production, improved work quality, reduced turnover, etc.
Here are some guidelines for evaluating results:
1. Use a control group if it is practical
2. Allow time for results to be achieved
3. Measure both before and after the program if it is practical
4. Repeat the measurement at appropriate times
5. Consider cost versus benefit
6. Be satisfied with evidence if proof is not possible
The Link Between Performance Management and Employee Engagement.
Why does employee engagement matter?
Companies with high engagement experience…
16% higher profitability
37% lower absenteeism
2.5 times higher revenues
65% reduction in turnover
18% increase in productivity
Three key drivers of engagement
Connection: An employee’s connection to their boss, company and job
Recognition: Compensation, appreciation and acknowledgment of achievements
Performance: Development, feedback and profess.
This document discusses the evaluation of a training program. It defines training effectiveness as the degree to which trainees are able to learn and apply skills from the training. The document outlines several methods for evaluating training programs, including evaluating reactions, cognitive outcomes, skills acquired, attitudes, and results/return on investment. It also discusses factors that influence training effectiveness and principles of effective evaluation.
The document outlines different levels for evaluating training programs, from reaction to learning outcomes to on-the-job application to business impact. It provides examples of evaluation strategies and metrics for each level, including satisfaction surveys, competency tests, tracking application behaviors, and measuring changes in business metrics like quality, costs, delivery and safety.
Blended learning combines online and other i.docxwrite31
Blended learning combines online and face-to-face instruction to maximize the benefits of both while minimizing the negatives. It evaluates training programs by measuring outcomes like learning, performance, attitudes, and business results. Evaluation involves determining training needs, objectives, outcomes, strategies, and processes to assess effectiveness and identify areas for improvement. Common outcomes include reactions, knowledge, behaviors, results, and return on investment.
Does your learning solution solve business performance problems?Javier Amaro Castillo
This document discusses how to better measure and demonstrate the value of training programs. It suggests moving beyond simply measuring inputs and reactions to training, and instead focusing on outcomes like learning, application of skills on the job, impact on business metrics, and financial return on investment. The document provides examples of different levels of evaluation for training programs from reaction to ROI. It emphasizes the importance of aligning training objectives and evaluation with organizational needs and goals to demonstrate how training contributes to business performance.
Sales White Paper: Evaluating Sales Training ProgramsAltify
This White Paper outlines the generic industry approach to evaluating sales training programs. The TAS Group has developed and built on this approach, which we cover in other more specialized White Papers, some of which are referenced in this document.
The document discusses several models for evaluating training programs, including the Kirkpatrick, CIRO, CIPP, and Phillips models. The Kirkpatrick model evaluates training at four levels: reaction, learning, behavior, and results. The CIRO model also evaluates reaction and adds context and outcomes. The CIPP model evaluates context, inputs, processes, and products. The Phillips model includes five levels: reaction, learning, application, business impact, and return on investment. Kaufman's model also includes five levels from enabling resources to societal outcomes. Overall, the document outlines different approaches to evaluating the effectiveness and impact of training programs.
This document discusses training evaluation in an organizational context. It outlines the purposes of training evaluation, which include identifying areas for modification and gaining information on needed changes. Principles of effective training are provided, such as clear objectives, organized material, and practice. The document also describes different types of training evaluation, including formative, process, outcome, and impact evaluation. Methods of evaluating training discussed include questionnaires, tests, interviews, and measuring performance and organizational metrics. Feedback is important to identify causes of any differences between expected and actual outcomes. Overall, regular evaluation of training programs and techniques is necessary to establish their effectiveness for the organization and individuals.
Evaluation of TRAINING (METHODS & TOOLS).pptxManjushree93
This document discusses various models and methods for evaluating training programs to determine their effectiveness. It describes several frameworks for training evaluation, including Kirkpatrick's four-level model of reaction, learning, behavior, and results. It also discusses other models that build on Kirkpatrick's, such as Phillips' addition of return on investment and Kaufman's five levels. The document advocates regular evaluation of training programs to identify areas for improvement and determine whether programs should be continued or cancelled based on whether they meet organizational goals and objectives.
Training & development evaluation is a continual and systematic process of assessing the value or potential value of a training program, course, activity or event. Results of the evaluation are used to guide decision-making around various components of the training (e.g. delivery, results) and its overall continuation, modification, or elimination.
The document summarizes conducting a level 4 evaluation of training provided to production workers at a manufacturing mill. Key aspects included:
- Surveying workers and managers to identify training needs and goals around quality improvement.
- Evaluating the training at levels 1-4, including analyzing metrics on operator errors pre and post training.
- The results revealed improvements in quality metrics and identified success factors like management support and effective trainers.
ROI on Learning and Development _long_dec_6_2007Ricky Kujawa
This document provides an introduction to return on investment (ROI) analysis for training and development programs. It discusses two common models for evaluating training effectiveness - the Kirkpatrick and Phillips models - and compares their levels of evaluation. The document also provides examples of evaluation targets and ROI figures obtained by other organizations. It then discusses how to measure intangible benefits, leverage advantages from intangibles, and provides a sample implementation plan and reporting structure for conducting an ROI analysis.
The document discusses various models for evaluating training programs, including Kirkpatrick's four-level model of evaluation, the CIRO model, and Phillip's five-level ROI model. Kirkpatrick's model measures reaction, learning, behavior, and results. The CIRO model focuses on context, input, reaction, and output to evaluate if training achieves organizational objectives. Phillip's expanded ROI model adds placement and business results to Kirkpatrick's levels. Evaluation is important for accountability, assessing costs and benefits, and improving future training programs.
This document discusses strategies for measuring learning effectiveness. It outlines key principles for measurement including being relevant, credible, simple, consistent and efficient. It describes different levels of measurement including reaction, learning, behavior and results. It provides guidelines for evaluating learning at each level. These include assessing knowledge gained, skills developed, attitudes changed and on-the-job application of skills. The document also references the Kirkpatrick-Phillips model of evaluation and proposes instruments to measure factors like background knowledge, self-regulation, learning content, style and time on task.
This PPT will help to understand concepts in Training evaluation-It will be helpful for U.G & P.G students in understanding training and development concepts-Training Evaluation – Introduction – Reasons for evaluating training – Outcomes used in the evaluation of the training programs – Factors determining the outcomes of Evaluation – Evaluation Techniques and Instruments – Resistance to training evaluation – Future of Training and Development
This document provides guidance on implementing people analytics within an organization. It outlines a 3-step process: 1) choose metrics and key performance indicators to monitor and predict workforce outcomes; 2) define data sources to pull relevant information; 3) decide whether to use an off-the-shelf or custom people analytics tool. Examples of people analytics tools are also provided at different capability levels to help select the right solution. Implementing people analytics can transform how HR operates by improving areas like recruitment, performance management, compensation, and retention through a more data-driven approach.
This document provides tips for attracting and retaining top talent. To attract talent, companies should focus on company culture, reputation, career progression, and competitive salaries and benefits. Specific benefits mentioned include health insurance, retirement benefits, vacation time, flexible schedules, remote work options, and professional development opportunities. To retain talent, the document recommends identifying retention as a strategic issue, developing great people managers, providing career growth opportunities, recognizing good work, ensuring fair compensation, offering a good work-life balance, and soliciting employee feedback. Regular communication of opportunities and appreciation of employees are also emphasized.
The document discusses strategies for connecting an HR strategy to business goals and objectives. It explains that an HR strategy should align the goals of the HR department with the overall business goals. The HR strategy should seek to support the business goals either directly or indirectly. It also outlines six steps to develop an effective HR strategy, which includes understanding organizational objectives, evaluating current capabilities, and defining metrics and measures. Additionally, it provides examples of an HR strategy map and key performance indicators that can be used to measure the success of the HR strategy.
Digital HR aims to transform HR services and processes through technologies like analytics, mobile, cloud, and social media. This improves both the employee experience and organizational success by making HR more digital, mobile, and optimized. Benefits include using analytics to align HR with strategy, streamlining duplicative systems, delivering a better employee experience through mobile-first HR services, and integrating modern tools through cloud-based talent management. Successfully transforming HR digitally requires establishing a clear and measurable goal linked to business objectives, gaining support from stakeholders, and bringing people together in the organization through the process.
This document discusses developing an effective recruitment strategy and plan. It recommends 7 strategies to improve the hiring process, including developing a clear employer brand, optimizing the career page, sharing company culture on social media, employee referrals, using data and metrics, and creating a recruitment plan. An effective recruitment plan should define goals, forecast future hiring needs, develop candidate profiles, establish an employee value proposition and marketing strategy, and select tools and technology while staying within budget. Such a plan will help make better hiring decisions and ensure recruitment objectives align with company goals.
The document summarizes the 9 main pillars of the Business Model Canvas which is a tool for designing a business model. The 9 pillars are: 1) Customer Segments, 2) Distribution Channels, 3) Relationship with Customers, 4) Value Propositions, 5) Revenue Stream, 6) Key Resources, 7) Key Activities, 8) Key Partnerships, and 9) Cost Structure. It provides examples for each pillar including companies like Starbucks, Netflix, Mercedes Benz, Pizza Hut, Tesla, McDonald's, Gojek, Amazon, Toyota, and coffee shops. The 9 pillars can be mapped into the Business Model Canvas to help formulate a business model.
This document summarizes the key points from the book "TED Talks: The Official TED Guide to Public Speaking" by Chris Anderson. It outlines that an amazing presentation consists of interesting content, a cool design, and a memorable delivery. It provides tips for each element, such as having broad and deep insights for content, including eye-catching images and avoiding long sentences for design, and using variations in tone and including stories for delivery. It also identifies the three main mistakes to avoid as moving too much word-for-word text to slides, using all capital letters, and not including relevant images in an artistic arrangement.
This document discusses how to actualize a company's "why" or core mission through four key steps: 1) clearly defining and communicating the why through various creative media, 2) breaking down the why into measurable action plans and KPIs for each department, 3) regularly monitoring progress on action plans, and 4) celebrating successes to motivate employees. It provides examples of missions from companies like Tesla, Amazon, LinkedIn and Starbucks, and emphasizes that developing inspiring communication, detailed action plans, and a solution-oriented culture are important for realizing a company's fundamental purpose.
This document summarizes key points from the book "Now, Discover Your Strengths" by Marcus Buckingham. It discusses how focusing on strengths rather than weaknesses is more effective for achieving high performance. The document outlines three indicators that can reveal a person's strengths: past success experiences, interests and passions, and recognition from coworkers. It then describes a three-step process to increase potential strengths, which includes discovering existing strengths, creating a plan to develop them further, and evaluating the results of skill improvement efforts.
This document summarizes the key concepts from the book "Measure What Matters" about implementing an OKR (Objectives and Key Results) system. It outlines the main 4 steps to successfully implement OKRs: 1) Each work unit formulates measurable OKRs, 2) Develops action plans to achieve each OKR, 3) Regularly monitors OKR achievement using dashboards, and 4) Links OKR achievement to bonus incentives. Implementing OKRs using these steps can help organizations exponentially grow performance by setting clear objectives and measuring results.
This document discusses key concepts from the book "Grit: The Power of Passion and Perseverance" by Professor Angela Duckworth. It describes grit as perseverance, mental toughness, and an unyielding attitude to achieve life goals. The document outlines four pillars for developing grit: 1) having a passion for a goal or activity, 2) engaging in deliberate practice to improve skills, 3) having a sense of purpose for one's work, and 4) maintaining a sense of hope that goals can be achieved through perseverance.
Atomic Habits explains how small habits can have a tremendous impact on our lives over time. It argues we should focus on building good habits through a system of "tiny habits" rather than obsess over goals. The book provides tips for developing habits, including making new habits obvious with a specific plan, starting small and simple, performing the habit at the same time each day, and linking new habits to existing routines. By following these principles of habit formation, readers can change their habits and ultimately change their lives.
The 4 Disciplines of Execution framework outlines an approach for organizations to effectively execute their strategic plans. It involves 4 key disciplines: 1) Focusing on Wildly Important Goals (WIGs), which are 3 super important goals; 2) Working on lead measures, which are process indicators that drive WIG achievement; 3) Using a performance scoreboard to monitor WIG progress and lead measures; and 4) Establishing performance accountability among team leaders and members to ensure WIG goals are achieved. The framework was created by management consultants to help companies implement business strategies optimally.
This document outlines various marketing strategies related to market scope, market entry, product, promotion, distribution, and pricing. It provides definitions and requirements for strategies such as single market strategy, first in strategy, product positioning strategy, promotion mix strategy, exclusive distribution strategy, and skimming pricing strategy. The document is intended to serve as a guide on developing an effective high impact marketing strategy.
This document discusses strategic planning for managers. It outlines the five key tasks of strategic planning as forming a strategic vision, setting objectives, crafting a strategy, implementing and executing the strategy, and evaluating performance. It then discusses factors that shape strategic choices such as industry environment, company strengths/weaknesses, and management priorities. Different levels of strategy for a company are described. Methods for analyzing industry environment and competitors are provided to help design competitive strategy. Five generic competitive strategies are defined. The importance of effective strategy implementation through building organization capability, setting rewards, leadership, and systems is emphasized.
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This document provides an overview of marketing communication strategies and tools. It discusses the objectives of marketing communication as informing, persuading and reminding the target audience. The key elements of the marketing communication mix are described as advertising, promotion, public relations, direct sales. Advertising is elaborated on as the most prominent paid element, with the AIDA model of attracting attention, building interest, creating desire and prompting action. Other marketing communication channels like public relations, sales promotion and personal selling are also summarized along with their objectives and benefits.
The document discusses key aspects of brand equity and managing brands, including definitions of brand loyalty, brand awareness, perceived quality, and brand associations. It outlines methods for measuring, enhancing, and communicating different elements of brand equity. Specific strategies are provided for developing a brand vision and positioning, fulfilling a brand's contract with customers, and measuring return on brand investment through various metrics.
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2. Agenda Measuring the Effectiveness of Training Program Measuring ‘Return on Investment’ of Training Enhancing the Effectiveness and ROI of Training
3. www.exploreHR.org You can download this presentation at: Please visit www.exploreHR.org for more presentations on leadership, personal development, and HR management.
5. Training Need Analysis Training Objectives Training Delivery Training Evaluation Training Process What are the training needs for this person and/or job? Objective should be measurable and observable Techniques include on-the-job-training, action learning, etc. Measure reaction, learning, behavior, and results
6. The Four Levels of Evaluation Level 1 - Reaction Level 2 - Learning Level 3 – Behavior Application Level 4 – Business Impact Four Levels of Training Effectiveness
7. Test the trainees to determine if they learned the principles, skills, and facts they were to learn. Evaluate trainees’ reactions to the program. Did they like the program? Did they think it worthwhile? Level 1 - Reaction Level 2 - Learning The Four Levels of Evaluation If you find this presentation useful, please consider telling others about our site (www.exploreHR.org)
8. What final results were achieved in terms of the training objectives previously set? Did the number of customer complaints about employee drop? Did the reject rate improve? Was turnover reduced, and so forth. Ask whether the trainees’ behavior on the job changed because of the training program. For example, are employees in the store’s complaint department more courteous toward disgruntled customers than previously? Level 3 – Behavior Application Level 4 – Business Impact The Four Levels of Evaluation
9. Level I. Reaction II. Learning III. Behavior IV. Results Value of Information Frequency of Use Difficulty of Assessment The Four Levels of Evaluation Least valuable Most valuable Frequent Infrequent Easy Difficult
10. Level 1 - Reaction Evaluate trainees’ reactions to the program: Did they like the program? Did they like the facilitators? Did they like the training accommodation and facilities? Level 1 - Reaction
11. Guidelines for Evaluating Reaction Determine what you want to find out Design a form that will quantify reactions Encourage written comments and suggestions Get 100 percent immediate response Get honest response Develop acceptable standards Measure reactions against standards, and take appropriate action Communicate reaction as appropriate
13. Level 2 - Learning Measuring learning means determining one or more of the following : What knowledge was learned? What skills were developed or improved? What attitudes were changed? Level 2 - Learning
14. Guidelines for Evaluating Learning Use a control group if practical Evaluate knowledge, skills and/or attitudes both before and after the program Use a paper-and-pencil test to measure knowledge Use a performance test to measure skills Get 100 percent immediate response Use the results of evaluation to take appropriate action
15. Guidelines for Evaluating Learning Pretest and Posttest Scores on Change Management Training Example :
16. Level 3 – Behavior Application The frequency of application of new skills/knowledge/ attitudes (on the job) The effectiveness of the skills/knowledge/ attitudes (as applied on the job) Level 3 – Behavior Application
17. Guidelines for Evaluating Learning Use a control group if practical Allow time for behavior change and application to take place Evaluate both before and after the program if practical Survey and/or interview one or more of the following : trainees, their immediate supervisor, their subordinates, and others who often observe their behavior Get 100 percent response or a sampling Repeat the evaluation at appropriate times Consider cost versus benefits
18. Example of Survey to Measure Behavior Application Instruction: The objective of this questionnaire is to determine the extent to which those who attended the recent program on Leadership have applied the principles and techniques that they learned there to the job. Circle the answer that you consider appropriate for each question. 5 = Much more 4 = More 3 = Same 2 = Less 1 = Much less
19. Level 4 – Business Results Indicate the extent to which you think this program has influenced each of these measures in your work unit, department, or business unit: Productivity Quality Customer Response Time Cost Control Employee Satisfaction Customer Satisfaction Other Level 4 – Business Results
20. Guidelines for Evaluating Learning Use a control group if practical Allow time for results to be achieved Measure both before and after the program if practical Repeat the evaluation at appropriate times Consider cost versus benefits Be satisfied with evidence if proof is not possible
21. Performance Indicators HARD DATA INDICATORS Downtime duration Number of defect products Sales volume Production unit Customer satisfaction index Response time to orders Number of accidents at work Others
22. Performance Indicators SOFT DATA INDICATORS (intangible impacts) Job satisfaction Conducive working relationship Effective communication Stress rate Quality in decision-making
23. Example : Measuring Training Results Program : TQM Training Results after 3 months of training, number of defects dropped to 80 units/day 120 units 80 units Before training After training
24. Example : Measuring Training Results Program : Sales Training Results after 3 months training , number of sales per salesman increase to 30 units/month. 20 units 30 units Before training After training
26. Level 5 : Return on Investment of Training Level 1 - Reaction Level 2 - Learning Level 3 – Behavior Application Level 4 – Business Impact Level 5 – Return on Investment of Training
27. Criteria for Selecting Programs for Levels 4 and 5 Evaluation Importance of the program in meeting the organization’s goals Cost of the program Visibility of the program Size of the target audience Extent of management interest
28. Benefits of ROI of Training Measure contribution Set priorities Focus on results Alter management perceptions of training
29. ROI of Training Model Collect Data Isolate the Effects of Training Convert Data to Monetary Values Calculate ROI of Training Tabulate Program Costs Identify Intangible Benefits
30. Net Program Benefits Program Costs X 100 Return on Investment Formula ROI = Example : Costs per program (25 participants) $ 88,500 Benefits per program (1st year) $230,625 $ 230,625 – 88,500 $ 88,500 ROI = X 100 ROI = 161 %
31. Collecting Data Identify appropriate performance indicators Develop a collection plan Collect Data
32. Example of Performance Indicators Units produced Items sold Work backlog New accounts opened Productivity Inventory turnover Etc. Output Equipment downtime Overtime Time to project completion Processing time Repair time Lost time days Etc Time
33. Example of Hard Indicators Unit costs Variable costs Overhead costs Operating costs Number of cost reduction Etc. Cost Scrap Waste Rejects Error rates Rework Product defects Product failure Quality
34. Example of Performance Results Some performance results after training program: Scrap was reduced from 11 % to 7.4 % Absenteeism was reduce from 7 % to 3.25 % The annual turnover rate was reduced from 30 % to 16 % Lost time accidents were reduced 95 %
35. Isolating the Effects of Training Methods to Isolate the Effects of Training Using Control Group Trend Lines Participants Estimate Supervisors of Participants Estimate
36. Using Control Group A control group arrangement can be used to isolate training impact. With this strategy, one group receives training, while another, similar group does not receive training. The difference in the performance of the two groups is attributed to the training program. Isolating the Effects of Training
37. Trend Lines Trend lines are used to project the values of specific output variables if training had not been undertaken. The projection is compared to the actual data after training, and the difference represents the estimate impact of training. Isolating the Effects of Training
38. Trend Lines Analysis Jan Feb Mar Apr Jul Jun May Aug At the beginning of May, a Sales training Program session was held Volume of Sales The difference represents the estimate impact of training. Trend Projection Actual sales performance
39. Participants and Supervisors of Participants Estimate of Training’s Impact This method rests on the assumption that participants (and their supervisors) are capable of estimating how much a performance improvement is related to the training program. Because their actions have produced the improvement, participants (and their supervisors) may have very accurate input on the issue. They should know how much of the change was caused by applying what they have learned in the program. Isolating the Effects of Training
40. Participants and Supervisors of Participants Estimate of Training’s Impact Typical Questions to Estimate : What percent this improvement can be attributed to the application of skills/techniques/knowledge gained in the training program? What confidence do you have in this estimate, expresses as a percent? What other factors contributed to this improvement in performance? Isolating the Effects of Training
41. Isolating the Effects of Training Example of a Participant’s Estimation The confidence percentage is multiplied by the estimate (50 % x 70 %) to produce a usable training factor value of 35 %
42. Isolating the Effects of Training Example of a Participant’s Estimation The confidence percentage is multiplied by the estimate (50 % x 70 %) to produce a usable training factor value of 35 % This adjusted percentage is then multiplied by the actual amount of improvement (post-program minus pre-program value) to isolate the portion attributed to training The adjusted improvement is now ready for conversion to monetary values, and used in the return on investment
43. Converting Data to Monetary Values Converting Data to Monetary Values Steps to Convert Data to Monetary Values Focus on a unit of improvement Determine a value of each unit Calculate the change in performance data Determine an annual amount of change Calculate the annual value of improvement
44. Steps to Convert Data to Monetary Values An example to illustrate the steps to convert data to monetary values 1. Focus on unit improvement One grievance reaching step two in the four-step grievance resolution process Steps Illustration 2. Determine a value of each unit Using internal experts, the cost of an average grievance was estimated to be $ 6,500 when considering time and direct costs (V = $ 6,500)
45. Steps to Convert Data to Monetary Values 3. Calculate the change in performance data Six months after the program was completed, total grievances per month reaching step two declined by ten. Seven of the then grievance reductions were related to the program as determined by supervisors (isolating the effects of training) Steps Illustration 4. Determine an annual amount for the change Using the six month value, seven per month (grievance reductions), yields an annual improvement of 84 (7 x 12 months)
46. Steps to Convert Data to Monetary Values 5. Calculate the annual value of improvement Annual value = 84 x $ 6,500 = $ 546,000 Steps Illustration
47. Tabulating cost of the program Tabulating the costs involves monitoring or developing all of the related costs of the program targeted for the ROI calculation. Tabulating Cost of the Program
48. Tabulating cost of the program Cost components that should be included are : The cost to design and develop the program The cost of all program materials provided to each participant The cost for facilitator The cost of the facilities of the training program Tabulating Cost of the Program
49. Tabulating cost of the program Cost components that should be included are : Travel, lodging, and meal costs for the participants Salaries, plus employee benefits of the participants who attend the training Administrative and overhead costs of the training function, allocated in some convenient way Tabulating Cost of the Program
50. An Example to Illustrate ROI analysis Average Weekly Sales
51. An Example to Illustrate ROI analysis Annualized Program Benefits Note : 46 participants were still in job after 3 months
52. An Example to Illustrate ROI analysis Cost Summary : An Illustration ROI (%): $ 71,760 - $ 29,090 $ 29,090 146 % x 100 = =
54. How Effective is Your Training Program? Broad and Newstrom (1992) report studies have shown less than 30% of what is actually taught transfers to the job in a way that enhances performance . Source : Broad, M., & Newstrom, J. W. (1992). Transfer of training: Action packed strategies to ensure high payoff from training investments. Reading, MA: Addison-Wesley.
55. Source of Barriers to Training Transfer Lack of reinforcement on the job Interference from immediate (work) environment Nonsupportive organizational culture Trainees’ perception of impractical training programs Separation from the inspiration or support of the trainer
56. The Transfer Partnership Trainee Trainee recognizes need for new skills Trainee Trainer Trainer designs and/or delivers learning experiences Trainee Trainer Manager supports learning and application on the job Manager
57. The Transfer Matrix Before During After Manager Trainer Trainee Time Periods Role Players
58. Manager Before Training Build transfer of training into supervisory performance standards Collect baseline performance data Involve supervisors and trainees in needs analysis process Involve trainees in program planning Brief trainees on the importance of the training (course objective, content, process, and application on the job) Review instructional content and materials Plan to participate in training sessions Encourage trainees attendance at all sessions
59. Trainer Before Training Align the training plan with the organization's strategic plan Systematically design instruction Provide proactive opportunities Design a peer coaching component for the program and its follow-up activities
60. Trainee Before Training Provide input into program planning Actively explore training options Participate in advance activities
61. Manager During Training Prevent interruptions Transfer work assignment to others Monitor attendance and attention to training Recognize trainee participation Participate in transfer action planning Review information on employee in training Plan assessment of transfer of new skills to the job
62. Trainer During Training Develop application-oriented objectives Answer the “WIIFM” question Manage the unlearning process Provide realistic work-related tasks Give individualized feedback Provide job performance aid
63. Trainee During Training Maintain an ideas and application notebook Participate actively Form support groups Plan for applications Create behavioral contracts
64. Manager After Training Plan trainees’ reentry Provide opportunities to practice new skills Have trainees participate in transfer-related decisions Reduce job pressures initially Give positive reinforcement Schedule trainee briefings for co-workers Set mutual expectations for improvement Arrange proactive (refresher) sessions Provide and support the use of job aids
65. Trainer After Training Provide follow-up support Conduct evaluation surveys and provide feedback Develop and administer recognition system Provide refresher/problem-solving sessions
66. Trainee After Training Practice self-management Review training content and learned skills Develop a mentoring relationship Maintain contact with training ‘buddies’
67. Recommended Further Readings Donald Kirkpatrick, Evaluating Training Programs : The Four Levels , Berrett-Koehler Publishers Jack J. Phillips and Patricia Phillips, In Action : Measuring Return On Investment , American Society for Training & Development Mary Broad and John Newstrom, Transfer of training: Action P acked S trategies to E nsure H igh P ayoff from T raining I nvestments , Addison-Wesley.