This document provides guidance on developing effective presentation skills for managers. It discusses three key elements of great presentations: content, design, and delivery. For content, it recommends analyzing the audience, gathering relevant data, and creating an outline. For design, it emphasizes layout, consistency, and use of color. For delivery, it offers tips on voice, language, movement, and body language to engage the audience. The document also provides strategies for handling challenges like difficult participants or equipment failures.
Successful interview skills seminar in NTU, FSD03007251977
This document provides guidance on developing successful interview skills. It begins with learning objectives of understanding the interview process and increasing awareness of interview etiquette. It then outlines the structure of the document, which includes sections on preparing for an interview, common interview types and questions, interview etiquette, and follow up. The body of the document provides detailed advice on each of these sections, with guidance on researching the company, practicing answers to common questions, proper dress and conduct during the interview. It emphasizes arriving prepared and making a strong first impression through confidence and professionalism.
This document provides an overview of business etiquette principles and best practices. It discusses the importance of presence, perception, and sustaining a positive perception over time through appearance, manners, attitude, integrity, and self-discipline. Specific etiquette tips are provided for introductions, meetings, business meals, communication methods like email and phone calls, and developing good working relationships. The document emphasizes treating others with respect, positivity, and diplomacy.
This document provides training on improving customer service skills over the telephone. It discusses goals of enhancing comfort, confidence, and the university's public image. The training covers defining customer needs, the 5 dimensions of customer service, managing calls, projecting a positive attitude, and techniques for difficult calls. Trainees are taught to recognize customer needs, respond quickly with accurate information, show genuine concern, and follow through reliably. The document also offers guidance for handling angry, abusive, or difficult callers in a calm and empathetic manner.
The document provides guidance on interviewing techniques and the negotiation process. It discusses handshakes, business etiquette, preparing for interviews, typical interview structures, questions to ask, following up, and tips for negotiating salary such as understanding the negotiation process, evaluating your worth, and providing positive responses to objections.
This presentation covers the following topics: types of media and multimedia, principles of message design, types of presentation technology, designing effective presentations, using PowerPoint and the Web
These are the slides from a workshop I am running, it definitely doesn't quite translate to self paced online, but you get an idea of some of the stuff. Please provide comments if you have any feedback!
This document provides guidance on effective public speaking. It discusses planning a presentation, using communication aids, following a basic format of introduction, aim, scope, body, and conclusion. It also covers how to deliver a presentation through voice, appearance, body language, and handling questions. Tips are provided on overcoming stage fright and ensuring a successful presentation through practice, preparation, and confidence.
The document discusses best practices for customer service and communication with clients. It emphasizes the importance of customer service for maintaining ongoing client relationships and revenue. Effective communication is key to good customer service. There are four main communication styles - controller, promoter, supporter, and analyzer - and the document provides tips for communicating effectively with each style. Some best practices for communicating with clients include determining their communication style, over-communicating details, not leaving questions unanswered, setting clear response time and meeting expectations, and having an agenda and recap for all meetings and calls. The document also covers how to handle tough questions, use apologies when needed, and provide examples of good customer service resolutions with clients.
The document provides guidance on proper email etiquette. It discusses formatting emails appropriately, including keeping messages brief, checking for errors, and using a professional font. When attachments or long emails are sent, it is important to include an elevator summary and table of contents. Bad news should be delivered upfront without blame. Flaming and heated arguments should be avoided, as emails can easily be misinterpreted. Overall, emails should have a positive tone and follow basic rules of etiquette.
This document provides tips and techniques for effective public speaking and presentations. It discusses how to prepare content, overcome nerves, structure a presentation, use visual aids effectively, and avoid common mistakes. Key points include researching the audience and topic, developing a clear outline, practicing multiple times, making eye contact with the audience, and concluding by summarizing the main ideas. PowerPoint should enhance the presentation without overloading slides with too many words or unnecessary animations. The presenter's preparation and delivery are more important than any visual aids.
Confused about all of the secret rules to emailing coworkers and clients? Don't know how to open or close your email, not wanting to sound to casual, but also not too stuffy?
Writing emails in a professional setting can be tricky, but Extentia is here to help. Whether it be writing the perfect subject line, creating clear and concise content, or making an eye-catching signature to promote your business, you can learn all that and more during the next few slides.
Millions of emails are sent every day, and the fact that email is of great importance in business communication is undeniable. There are several reasons for this, including that it sends almost instantaneously, it's low cost, and increases organizational efficiency through a virtual paper trail. Being such an important tool in business, it is important to know how to make your email as effective as possible.
This document provides guidance on developing effective presentation skills. It discusses that presenting is a learned skill developed through training and experience. It outlines an agenda for presentation topics, including planning, techniques, visual aids, and practice. It emphasizes that presentations help with career success by getting ideas across and building confidence. While public speaking fears are common, preparation, practice, and believing in oneself can help overcome anxiety. Effective presentations are audience-centered, accomplish their objective, and are fun for both the presenter and audience. The key is to plan thoroughly, practice extensively, and focus on delivering the main message.
The document provides tips for becoming an effective public speaker. It recommends practicing public speaking without slides in front of others and recording performances to improve. Speakers should establish credibility, develop audience interest through stories and questions, and maintain attention by varying voice and taking pauses every 5-10 minutes. Effective delivery involves making eye contact, controlling breath, and avoiding verbal fillers or distracting mannerisms. With practice of these techniques, anyone can become an effective presenter.
The document outlines 5 dos and 5 don'ts for workplace behavior. The dos include being on time, organized, patient, nice, and listening. The don'ts are talking badly about coworkers, sneaking around to play games or look at inappropriate content online, slacking off, looking up inappropriate things, and focusing on personal matters instead of work. The conclusion emphasizes that following ethical guidelines will help the author succeed in future jobs.
Why Personality Development Skills for Employees StrengthsTheatre
Through this presentation, highlighting the need for personality development skills for employees. Visit us for expert personality development classes for your employees. https://bit.ly/2xsvHJv
This document provides an introduction to consulting and tips for client relationship management. It outlines that consulting involves providing expert advice to solve problems for clients. Five tips are provided: 1) Make a great first impression by arriving early and being prepared; 2) Manage client expectations by providing regular updates and quick responses; 3) Use euphemistic language to soften messages; 4) Ask open-ended questions to probe deeper and gain buy-in; 5) Justify all recommendations with data. The goal is to effectively communicate at all stages of the problem-solving process.
Business writing skills document provides guidance on effective business communication. It discusses the key aspects of business communication including understanding the purpose, considering the audience, and building an appropriate structure. The document recommends the STAR format for written communication - analyzing the purpose, considering the audience, building the structure with salutation, content, and closing, and employing effective design with formatting, punctuation and paragraphing. It emphasizes executing communication with confidence by avoiding mistakes and ensuring the reader's needs are met.
Communication presentation public speaking- Brabim K.CICCNN
The document provides information on communication and public speaking. It discusses that communication involves sending and receiving information between people and outlines the common ways people communicate such as speaking, writing, and body language. It also discusses that public speaking produces anxiety for most people and lists some common speaking opportunities both in work and daily life. It provides tips for effective public speaking such as using vocal variety, gestures, eye contact and avoiding distracting mannerisms.
The document provides guidance on proper email etiquette. It discusses including a clear subject line, greeting, concise body, and closing in emails. The email body should have a clear purpose. Common mistakes to avoid include omitting Oxford commas, hedging language, overly long or unclear copy, being too casual or formal, using cliches, and repetition. Maintaining a balance of formality and keeping the message concise are emphasized.
This document summarizes career planning and development initiatives for both organizations and individuals. For organizations, it discusses job posting systems, mentoring, career resource centers, managers as career counselors, career development workshops, human resource planning, performance appraisals, and career paths. For individuals, it outlines career planning, career awareness, utilizing career resource centers, and analyzing interests, values, and competencies. The overall purpose is to provide guidance and resources to support employees in taking responsibility for and actively managing their own career development.
The document discusses developing an HR scorecard to measure HR performance and strategy. It outlines an HR strategy map with objectives like enhancing employee productivity and developing internal HR capabilities. It then presents the HR scorecard with strategic objectives mapped to key performance indicators, such as shareholder value growth, employee satisfaction index, recruiting costs per employee, and accuracy of HR databases. The scorecard is intended to help measure the ROI of HR initiatives and optimize talent management and performance processes.
The document outlines six key elements of transforming a good company into a great one. It discusses (1) the importance of level 5 leadership, which is modest and driven to produce sustained results. (2) Putting the right people in place before deciding on goals or strategy. (3) Confronting the brutal facts of reality while maintaining faith. (4) Developing a simple "hedgehog concept" and sticking to it. (5) Creating a culture of discipline with consistent systems but also freedom. (6) Using technology to accelerate momentum once it fits the strategy, not to create it.
This document discusses emotional intelligence and its five domains: intrapersonal skills, interpersonal skills, adaptability, stress management, and general mood. Each domain contains several competencies important for emotional intelligence. For example, the intrapersonal domain includes self-awareness, assertiveness, independence, self-regard, and self-actualization. Assignments are provided to help readers improve skills in each competency.
The document discusses diagnosing organizational effectiveness through a comprehensive three-level model examining the organization, groups within the organization, and individuals. At the organizational level, it evaluates factors like strategy, structure, culture and resources. At the group level, it assesses goals, tasks, composition and norms. At the individual level, it analyzes job characteristics and personal factors that influence satisfaction and performance.
1. The document discusses different methods for measuring the effectiveness and return on investment of training programs. It outlines four levels of evaluation: reaction, learning, behavior change, and business impact.
2. Guidelines are provided for evaluating each level, including using control groups, pre-and post-testing, and collecting data on various performance indicators.
3. Calculating return on investment of training involves collecting data, isolating the effects of training, converting data to monetary values, and using a formula to determine ROI. Methods like control groups, trend lines, and participant estimates can be used to isolate the training impact.
The document discusses using a balanced scorecard and strategy map to drive corporate performance. It provides an overview of key components:
1) A balanced scorecard balances financial and non-financial metrics across four perspectives: financial, customer, internal processes, and learning and growth.
2) A strategy map translates a company's strategy and helps identify strategic objectives and key performance indicators (KPIs) within each perspective.
3) KPIs should be measurable, relevant to objectives, and help evaluate progress towards strategic goals. Different types of KPIs include productivity, quality, profitability and more.
The document discusses various tools and techniques for managing creative thinking skills and overcoming conceptual blocks to creativity. It describes attribute listing, brainstorming, visioning, the Kipling method, problem statements, and challenge methods as tools for defining problems, creating new ideas, and developing a creative climate. It also discusses types of conceptual blocks like constancy, compression, and complacency that can limit creative thinking.
The document discusses key leadership skills and models. It covers the six traits of effective leaders: drive, desire to lead, integrity, self-confidence, intelligence, and job-relevant knowledge. It also discusses leadership styles in the managerial grid model and contingency model of leadership. The document then outlines the elements of high performing leadership, including being a vision creator, team builder, task allocator, people developer, and motivation stimulator. For each element, it provides details on the related skills and approaches.
The document provides information on developing effective communication skills. It discusses communication principles like giving and gathering good information to build mutual trust. It also covers developing assertive communication skills through principles like focusing on solutions rather than problems. The document recommends developing active listening skills such as paraphrasing, reflecting feelings, and synthesizing ideas to better understand others.
The document discusses key principles and activities for leading corporate transformation and managing change effectively. It identifies five key activities for change management: 1) motivating change, 2) creating a vision, 3) developing political support, 4) managing the transition, and 5) sustaining momentum. It also discusses principles of change, types of resistance to change, and elements needed to enable change like change architecture, communication, and developing leadership, team, cultural and individual capacities.
The document provides guidance on coaching for optimal employee performance. It discusses the characteristics of a good coach, including being positive, supportive, goal-oriented, focused and observant. It also outlines the key elements of an effective coaching session, such as establishing clear purpose and ground rules. Communication skills for coaching like asking open questions and active listening are also covered. Finally, it describes the five steps of coaching: describing performance issues, discussing causes, identifying solutions, developing an action plan, and follow up.
The document provides an overview of HR management training topics including HR planning, recruitment, selection, training and development, performance management, and career management. It then discusses several HR processes in more detail, including manpower planning, recruitment sources and techniques, selection tests and their advantages/disadvantages, training need analysis, and evaluating training effectiveness.
The document provides an overview of competency-based human resource (HR) management. It discusses developing a competency model and framework, competency-based interviewing, career planning, training and development, and performance management. The benefits of using competency models for both managers and employees are highlighted. Assessment centers and various assessment exercises are also described as ways to assess competencies.
How do great communicators communicate (Module 1)Sameer Mathur
The document discusses elements that make for compelling storytelling and effective communication. It provides examples of iconic speeches throughout history and analyzes aspects like physical involvement of audiences, symbolic elements, repetition of phrases and ideas, and linear versus circular narrative structures. Famous orators highlighted include Steve Jobs, Martin Luther King Jr., Jawaharlal Nehru, Richard Feynman, Margaret Thatcher and Evita Peron, analyzing elements of their speeches that resonated with audiences.
Presentation Skills - Presenting to a Group Ossama Motawae
This document provides guidance on preparing and delivering a group presentation. It discusses preparing the presentation by analyzing the audience, setting objectives, and developing visual aids. It also covers delivering the presentation, including structuring it with an introduction, body, and conclusion and dealing with podium panic. The presentation time should be divided among these three sections, with the body taking the majority of time to cover the main points through questions and visuals to engage the audience. Overall, the document offers a comprehensive overview of effectively planning and presenting to a group.
The Power of Foursquare: 7 Innovative Ways to Get Your Customers to Check In ...Carmine Gallo
In his new book, author and communications coach Carmine Gallo has told the phenomenal story of foursquare a location based system that is revolutionizing how businesses large and small can attract, engage and reward their customers. This show walks you through what foursquare is and how you can easily apply it to your marketing efforts.
9 Communication Mistakes that Smart Communicators AvoidAkash Gautam
This document provides advice on effective communication, suggesting sharing inspiring stories rather than tragedies, avoiding drama and criticism, giving advice only when asked, focusing on good work over credit, and working hard to regain priority if being ignored instead of complaining. It encourages positive communication and earning attention through quality rather than seeking it or being a "villain."
This presentation discusses techniques for creating compelling presentations based on lessons from Steve Jobs' presentations. It recommends developing a messianic sense of purpose to inspire audiences. It also suggests simplifying presentations by eliminating clutter, using visuals over words, and revealing "holy shit" moments to make audiences feel something. The presentation is divided into three acts: create the story, deliver the experience, and refine and rehearse.
The document discusses 15 presentation strategies used by Steve Jobs that made him a masterful communicator. Some of the key strategies discussed include planning presentations visually by storyboarding ideas before creating slides, focusing on benefits to the audience rather than just products, selling an inspiring vision or dream to motivate the audience, using simple and clear language, sharing the stage with others to enhance the presentation, practicing extensively to achieve a polished delivery, and maintaining an engaging and fun demeanor.
The document provides guidance on developing effective presentation skills for managers. It discusses three key elements of a great presentation: content, design, and delivery. For content, it emphasizes analyzing your audience, gathering relevant data, and converting it into an outline. For design, it stresses layout, consistency in design elements, and using color effectively. For delivery, it addresses managing your voice, language usage, movement, and body language to engage the audience.
The document provides guidance on developing effective presentation skills for managers. It discusses three key elements of great presentations: content, design, and delivery. For content, it recommends analyzing your audience, gathering relevant data, and creating an outline. For design, it emphasizes layout, consistency in fonts/colors, and using visuals sparingly. For delivery, it suggests practicing vocal delivery, using engaging body language, handling questions confidently, and dealing with potential issues during presentations. The overall document offers managers tips to improve their presentation skills.
The document outlines the key components and steps for preparing an effective speech. It discusses including an introduction, body, conclusion, and transitions in the speech. The steps include choosing a topic, researching the topic, developing a thesis statement, organizing supporting ideas, and outlining the speech. Proper preparation is important to deliver a well-structured speech that engages the audience.
This document provides guidance on making effective presentations. It discusses four key stages: thinking about the context and content, structuring the presentation, writing a draft, and practicing and reviewing. The context includes the audience, their background and understanding, and the environment. The content focuses on main points to discuss and supporting information. An effective structure builds upon three main points with an introduction and summary. With careful planning and practice, presentations can be successful.
Strategies for writing customer focused web contentUX Firm, LLC
This document summarizes a workshop on writing customer-focused content presented by Carol Barnum, Ph.D. The workshop will focus on strategies for understanding users and engaging them in conversation through well-structured content. Attendees will learn to focus on their users, engage in conversation, and design the structure for that conversation. They will also apply strategies like considering the user's perspective, answering their questions clearly and concisely, and using design elements like space and formatting effectively. The agenda involves forming teams to redesign example content areas and then sharing results to review common strategies.
This document provides guidance on creating public service announcements (PSAs). It outlines the PSA design process, which includes selecting a topic, determining the goal and target audience, identifying key elements, outlining the PSA, storyboarding, writing a script, and producing and sharing the video. Tips are provided for determining the goal and target audience, gathering information, writing an outline and script, and developing the PSA using techniques like camera shots, lighting, and composition. Fair use of media is also discussed. The overall document serves as a workshop to teach individuals how to effectively plan and produce their own PSAs.
Bulkely valley nov general session 2013Faye Brownlie
Current and effective strategies across the grades and across the curriculum. Building on the work of the past 2 years and the frameworks of UDK and BD, scenarios and applications of engaging, effective teaching. Samples from Bulkley Valley teachers.
This document outlines the backwards design process for a social studies lesson plan about key individuals in the American Revolution. It includes 3 stages: 1) Desired Results, which identifies the content standards and essential questions; 2) Assessment Evidence, which outlines the performance tasks and assessments; and 3) Learning Plan, which provides the learning activities and resources. The lesson plan involves students researching a key individual, creating a speech from that individual's perspective, performing the speech at a wax museum, and recording it on a voicethread for peer feedback.
The document provides guidance for students completing a midterm project presentation. It outlines 7 phases for the project: 1) forming groups, 2) determining objectives, 3) research and data collection, 4) developing the main message, 5) preparing the presentation, 6) rehearsal, and 7) evaluation. Key aspects of each phase are described, such as how to write a good objective, secondary and primary data collection methods, designing effective PowerPoint slides, dress code, and evaluation criteria. Students are instructed to follow submission rules including providing identifying information on the first and last slides.
The document discusses the process of becoming a research writer. It explains that research writers are able to take complex information and explain it in lay terms. They know how to conduct extensive research in one or two specific subject areas. The document outlines the steps in the research process, including choosing a topic, developing research questions, and framing a thesis statement. It emphasizes focusing the research through narrow topics and questions in order to make the process manageable.
This document provides information about delivering speeches, including methods of delivery, components of effective vocal and visual delivery, and interacting with audiences. It discusses delivering speeches from manuscripts, memory, or in an impromptu or extemporaneous style. It also covers rehearsing speeches, managing question and answer sessions, and practical tips for speaking in non-academic settings. Key components of effective vocal delivery like volume, rate, pitch, pauses, articulation, and use of dialect are also explained.
This document summarizes a seminar on scientific poster design. It provides guidelines on layout, formatting, and content for creating an effective research poster. Key recommendations include using images and figures to guide the layout instead of heavy text blocks; employing large, easy-to-read fonts; separating information into clear sections; and following basic design principles for color, white space, and alignment. Students will work in groups to design a poster on their research project and present it at an upcoming conference.
How do you write a master's thesis? Prof. Laura Black guides students from the Master of Advanced Studies in Humanitarian Logistics and Management through the process.
Ch. 10 powerpoint improving college writing and speakingM Mudasir Usman
This document provides guidance on developing effective writing skills for college. It emphasizes that writing is important for success in college courses. It then discusses key aspects of the writing process like preparing, organizing ideas, drafting and revising. It provides tips for conducting research, developing a thesis, understanding audience and purpose. Finally, it discusses developing good writing habits and overcoming challenges like public speaking anxiety.
The document provides guidance on writing content that can be effectively translated. It discusses developing a content strategy and understanding the content lifecycle. It emphasizes making content clear, consistent, and concise by establishing writing rules around style, tone, grammar, and structure. Writers are advised to consider their target personas and tailor the content to meet their needs and goals. Resources for developing translatable content are also provided.
The document provides information about creating effective PowerPoint presentations. It discusses various slide design techniques including using placeholders on background pictures, pictures on slide borders and corners, and animated auto shapes. It also covers choosing fonts and colors, structuring presentations with a beginning, middle and end, and using tools like imagery, text boxes and tables to give slides structure. The document demonstrates different animation techniques and recommends tricks like using large fonts, compressing images to prevent crashes, and providing reading glasses. It concludes with reminding the reader to include photo credits. The overall document aims to teach best practices for designing visually appealing and engaging PowerPoint presentations.
The Science of Visual Design: Creating Strong Graphics for IDJames Washok
As an instructional designer with a background in graphic design, I see a lot of poorly created materials due to the lack of an understanding of the of the SCIENCE behind visuals.
This document discusses visual design basics and principles. It defines visual design as focusing on aesthetics through strategic use of colors, fonts, images and other elements. It provides examples of good and bad design, highlighting important design considerations like color palette, typography, media use, hierarchy, white space and layout. Gestalt principles of perception and using design to enhance engagement are also covered. The document aims to educate on scientific and user-centered approaches to visual design.
This document provides guidance on implementing people analytics within an organization. It outlines a 3-step process: 1) choose metrics and key performance indicators to monitor and predict workforce outcomes; 2) define data sources to pull relevant information; 3) decide whether to use an off-the-shelf or custom people analytics tool. Examples of people analytics tools are also provided at different capability levels to help select the right solution. Implementing people analytics can transform how HR operates by improving areas like recruitment, performance management, compensation, and retention through a more data-driven approach.
This document provides tips for attracting and retaining top talent. To attract talent, companies should focus on company culture, reputation, career progression, and competitive salaries and benefits. Specific benefits mentioned include health insurance, retirement benefits, vacation time, flexible schedules, remote work options, and professional development opportunities. To retain talent, the document recommends identifying retention as a strategic issue, developing great people managers, providing career growth opportunities, recognizing good work, ensuring fair compensation, offering a good work-life balance, and soliciting employee feedback. Regular communication of opportunities and appreciation of employees are also emphasized.
The document discusses strategies for connecting an HR strategy to business goals and objectives. It explains that an HR strategy should align the goals of the HR department with the overall business goals. The HR strategy should seek to support the business goals either directly or indirectly. It also outlines six steps to develop an effective HR strategy, which includes understanding organizational objectives, evaluating current capabilities, and defining metrics and measures. Additionally, it provides examples of an HR strategy map and key performance indicators that can be used to measure the success of the HR strategy.
Digital HR aims to transform HR services and processes through technologies like analytics, mobile, cloud, and social media. This improves both the employee experience and organizational success by making HR more digital, mobile, and optimized. Benefits include using analytics to align HR with strategy, streamlining duplicative systems, delivering a better employee experience through mobile-first HR services, and integrating modern tools through cloud-based talent management. Successfully transforming HR digitally requires establishing a clear and measurable goal linked to business objectives, gaining support from stakeholders, and bringing people together in the organization through the process.
This document discusses developing an effective recruitment strategy and plan. It recommends 7 strategies to improve the hiring process, including developing a clear employer brand, optimizing the career page, sharing company culture on social media, employee referrals, using data and metrics, and creating a recruitment plan. An effective recruitment plan should define goals, forecast future hiring needs, develop candidate profiles, establish an employee value proposition and marketing strategy, and select tools and technology while staying within budget. Such a plan will help make better hiring decisions and ensure recruitment objectives align with company goals.
The document summarizes the 9 main pillars of the Business Model Canvas which is a tool for designing a business model. The 9 pillars are: 1) Customer Segments, 2) Distribution Channels, 3) Relationship with Customers, 4) Value Propositions, 5) Revenue Stream, 6) Key Resources, 7) Key Activities, 8) Key Partnerships, and 9) Cost Structure. It provides examples for each pillar including companies like Starbucks, Netflix, Mercedes Benz, Pizza Hut, Tesla, McDonald's, Gojek, Amazon, Toyota, and coffee shops. The 9 pillars can be mapped into the Business Model Canvas to help formulate a business model.
This document summarizes the key points from the book "TED Talks: The Official TED Guide to Public Speaking" by Chris Anderson. It outlines that an amazing presentation consists of interesting content, a cool design, and a memorable delivery. It provides tips for each element, such as having broad and deep insights for content, including eye-catching images and avoiding long sentences for design, and using variations in tone and including stories for delivery. It also identifies the three main mistakes to avoid as moving too much word-for-word text to slides, using all capital letters, and not including relevant images in an artistic arrangement.
This document discusses how to actualize a company's "why" or core mission through four key steps: 1) clearly defining and communicating the why through various creative media, 2) breaking down the why into measurable action plans and KPIs for each department, 3) regularly monitoring progress on action plans, and 4) celebrating successes to motivate employees. It provides examples of missions from companies like Tesla, Amazon, LinkedIn and Starbucks, and emphasizes that developing inspiring communication, detailed action plans, and a solution-oriented culture are important for realizing a company's fundamental purpose.
This document summarizes key points from the book "Now, Discover Your Strengths" by Marcus Buckingham. It discusses how focusing on strengths rather than weaknesses is more effective for achieving high performance. The document outlines three indicators that can reveal a person's strengths: past success experiences, interests and passions, and recognition from coworkers. It then describes a three-step process to increase potential strengths, which includes discovering existing strengths, creating a plan to develop them further, and evaluating the results of skill improvement efforts.
This document summarizes the key concepts from the book "Measure What Matters" about implementing an OKR (Objectives and Key Results) system. It outlines the main 4 steps to successfully implement OKRs: 1) Each work unit formulates measurable OKRs, 2) Develops action plans to achieve each OKR, 3) Regularly monitors OKR achievement using dashboards, and 4) Links OKR achievement to bonus incentives. Implementing OKRs using these steps can help organizations exponentially grow performance by setting clear objectives and measuring results.
This document discusses key concepts from the book "Grit: The Power of Passion and Perseverance" by Professor Angela Duckworth. It describes grit as perseverance, mental toughness, and an unyielding attitude to achieve life goals. The document outlines four pillars for developing grit: 1) having a passion for a goal or activity, 2) engaging in deliberate practice to improve skills, 3) having a sense of purpose for one's work, and 4) maintaining a sense of hope that goals can be achieved through perseverance.
Atomic Habits explains how small habits can have a tremendous impact on our lives over time. It argues we should focus on building good habits through a system of "tiny habits" rather than obsess over goals. The book provides tips for developing habits, including making new habits obvious with a specific plan, starting small and simple, performing the habit at the same time each day, and linking new habits to existing routines. By following these principles of habit formation, readers can change their habits and ultimately change their lives.
The 4 Disciplines of Execution framework outlines an approach for organizations to effectively execute their strategic plans. It involves 4 key disciplines: 1) Focusing on Wildly Important Goals (WIGs), which are 3 super important goals; 2) Working on lead measures, which are process indicators that drive WIG achievement; 3) Using a performance scoreboard to monitor WIG progress and lead measures; and 4) Establishing performance accountability among team leaders and members to ensure WIG goals are achieved. The framework was created by management consultants to help companies implement business strategies optimally.
This document outlines various marketing strategies related to market scope, market entry, product, promotion, distribution, and pricing. It provides definitions and requirements for strategies such as single market strategy, first in strategy, product positioning strategy, promotion mix strategy, exclusive distribution strategy, and skimming pricing strategy. The document is intended to serve as a guide on developing an effective high impact marketing strategy.
This document discusses strategic planning for managers. It outlines the five key tasks of strategic planning as forming a strategic vision, setting objectives, crafting a strategy, implementing and executing the strategy, and evaluating performance. It then discusses factors that shape strategic choices such as industry environment, company strengths/weaknesses, and management priorities. Different levels of strategy for a company are described. Methods for analyzing industry environment and competitors are provided to help design competitive strategy. Five generic competitive strategies are defined. The importance of effective strategy implementation through building organization capability, setting rewards, leadership, and systems is emphasized.
The document outlines the key steps in new product development: idea generation, product screening, concept testing, business and financial analysis, product development, test marketing, and commercialization. It then discusses various methods for generating new product ideas such as dimensional analysis, problem analysis, and benefit structure analysis. The document also identifies three key factors for effective new product development according to research: having a high-quality new product process, a clear new product strategy, and devoting adequate resources to new product development.
This document outlines various marketing strategies related to market scope, market entry, product, promotion, distribution, and pricing. It provides definitions and requirements for strategies such as single market strategy, first in strategy, product positioning strategy, promotion mix strategy, exclusive distribution strategy, and skimming pricing strategy. The document is intended to serve as a guide on developing an effective high impact marketing strategy.
This document outlines the key elements of an effective marketing plan, including an executive summary, situation analysis, objectives, strategies, tactics, and budget. It provides examples and descriptions of each section, such as describing the current state of the business in the situation analysis and setting measurable goals in the objectives section. It also includes an example marketing plan for a plastic molding company aiming to increase sales by expanding into new territories and hiring third-party sales representatives.
This document provides an overview of marketing communication strategies and tools. It discusses the objectives of marketing communication as informing, persuading and reminding the target audience. The key elements of the marketing communication mix are described as advertising, promotion, public relations, direct sales. Advertising is elaborated on as the most prominent paid element, with the AIDA model of attracting attention, building interest, creating desire and prompting action. Other marketing communication channels like public relations, sales promotion and personal selling are also summarized along with their objectives and benefits.
The document discusses key aspects of brand equity and managing brands, including definitions of brand loyalty, brand awareness, perceived quality, and brand associations. It outlines methods for measuring, enhancing, and communicating different elements of brand equity. Specific strategies are provided for developing a brand vision and positioning, fulfilling a brand's contract with customers, and measuring return on brand investment through various metrics.
1. Presentation
Skills for
Managers
www.exploreHR.org 1
2. You can download this brilliant presentation at:
www.exploreHR.org
Visit www.exploreHR.org for more
presentations on HR management and
management skills
www.exploreHR.org 2
3. Contents
1. Developing Great CONTENT
2. Preparing Great DESIGN
3. Conducting Great DELIVERY
www.exploreHR.org 3
4. Three Elements of Great Presentation
Content
Great
Design
Presentation !
Delivery
www.exploreHR.org 4
6. Steps in Preparing Content
Analyzing Gathering Converting
Your Audience Relevant Data & Your Data into
Information an Outline
www.exploreHR.org 6
7. Analyzing Your Audience
• Needs
• Knowledge level
• Attitude – how do they feel about the topic?
• Demographic Information – this may include the
age, gender, culture, and language of the audience
members
www.exploreHR.org 7
8. Gathering Relevant Data & Information
• Before you start your research to gather relevant
information, there are three questions should be
considered :
• What do I want my audience to gain?
• What might they already know about my topic?
• What is the objective of the presentation?
www.exploreHR.org 8
9. Converting Your Information into an Outline
• There are three steps to creating an outline :
1. Determine the outline style
2. Group your raw data
3. Arrange into outline format
www.exploreHR.org 9
10. Outline Style
Chronological Shows events in order as they occurred
Narrative Takes the audience on a journey through a
flowing presentation
Problem/ States the problem, the why’s, your
Solution solution, and a summary
Cause/ Effect States the cause and explains the effect(s)
www.exploreHR.org 10
11. Outline Style
Topical Divides the general topic into several
subtopics
Journalistic Uses some or all of the what, who, where,
Questions when, why, and how questions
www.exploreHR.org 11
12. Outline Format
Introduction
Outline Body
Format
Conclusion
www.exploreHR.org 12
13. Outline Format
• Introductions
• Should include an agenda and clarify the goals and
objectives of your presentation.
• Can include an overview of a situation, a statement
of the current situation of the organization, or a recap
of history.
• Can use the strategies that help an introduction get
attention: a quote, a question, humor, a creative
image, an anecdote, or a sharing of emotions.
emotions
www.exploreHR.org 13
14. Outline Format
• Body
• Chronological
• Narrative
• Problem/Solution
• Cause/Effect
• Topical
• Journalistic Question
www.exploreHR.org 14
15. Outline Format
• Conclusion
• Summarize the main points of your presentation
• Provide closure, and leave an impression
• Can consist of recommendations, future directions,
next steps to take, and so forth
www.exploreHR.org 15
17. Presentation Design
Key Rules when Creating Bulleted Text:
• Use one concept per slide
• Use key words and phrases
• Make your bullet points consistent in structure
• Capitalize properly – capitalize the first letter of
the first word only
www.exploreHR.org 17
18. Three Keys of Great Design
1. Layout
Great Slide
2. Consistency Presentation
3. Color Design
www.exploreHR.org 18
19. Layout
1. Layout
• Consider your layout to be like the skeleton of your
presentation….Just as our skeleton support our
bodies, your layout should support your message and
provide structure.
www.exploreHR.org 19
20. Consistency
2. Consistency
• You must be consistent in the following design elements:
• Your placement of text and images
• Your fonts style and sizes
• Your background
• The sytle and treatment of your imagery
• Your charts
www.exploreHR.org 20
21. Color
3. Color
• Use high contrast to increase legibility (e.g., black text
on clear and yellow on dark blue)
• Colors should not clash – they should have a high
degree of harmony
• Avoid clutter by using no more than four colors
www.exploreHR.org 21
22. Consistent Fonts
• The two main classifications of fonts are serif and sans serif
fonts
• Serif fonts have small flourishes extending from the main
strokes of each letter (examples : Times New Roman, Book
Antiqua, Bookman Olds Style, Garamond). Sans serif
don’t; they are straight and clean (examples : Arial,
Verdana, Helvetica)
• Sans serif fonts are best suited for electronic
presentations
www.exploreHR.org 22
23. Tips for Planning Great Slides
• Use slides sparingly. Avoid the overuse of slides or
unnecessary slides.
• Make slide pictorial. Graphs, flowcharts, etc., all give the
viewer an insight that would otherwise require many words.
• Make text and numbers legible. Minimum font size for most
room set-ups is 20 pt.
• Make pictures and diagrams easy to see.
www.exploreHR.org 23
29. Managing Your Voice
• Try to sound natural, so your rhythm and tone is
appropriate to the message you are delivering
• Develop three important qualities:
• Volume
• Intonation
• Pacing
www.exploreHR.org 29
30. Managing Your Voice
Volume Speak loudly enough to reach all the
members audience without overpowering
those closest to you.
Intonation Avoid to speak in monotone. Put more
feeling into your voice and make it livelier by
changes in your intonation.
www.exploreHR.org 30
31. Managing Your Voice
For most of us, this is natural – except when
Pacing
we are nervous or excited. Practice, and you
can figure out what sounds natural and
appropriate for the points you are making.
www.exploreHR.org 31
32. Language Usage
• When you speak, convey confidence and show interest in
what you’re presenting. Speak with feeling.
feeling
• Use short sentences and short, simple words.
words
• Speak slowly and clearly enough that everyone in your
audience can understand every word.
www.exploreHR.org 32
33. Movement
• If possible, “work the room and work the audience”
audience
• Move appropriately and with purpose – don’t move
simply because you’re nervous
• Your movements should be natural and support your
words and the rest of your presentation
• Don’t move constantly. Pause for effect. Stand still to
make an important point
www.exploreHR.org 33
34. Body Language
• Stand straight, but not stiff. You should radiate energy
straight
• Be relaxed, be casual, but don’t be lazy
relaxed
• Use your hands, arms and gestures. Just let your body
react to how you feel
• Make good eye contact – the rule of thumb for eye
contact is three to five seconds per person
www.exploreHR.org 34
35. Body Language
• Do not keep hands in your pockets
• Do not keep hands “handcuffed” behind your back
• Do not keep your arms crossed
• Do not put hands in “fig leaf” position
• Do not wring your hands nervously
www.exploreHR.org 35
36. In advance of your presentation
• Practice – a lot. Don’t just think your presentation through :
lot
act it out, in front of friends, or family. Time each section of
your presentation and develop a schedule.
• Memorize the first two minutes of your presentation, so
you breeze on through the time when the butterflies are
most active.
www.exploreHR.org 36
37. In the hours before presentation
• Think positive thought : visualize yourself feeling at ease
with the audience
• Use affirmation (e.g., “I can do this. I am prepared. It will
go well”)
• Make sure all the equipment is working properly
• Remember that the people in your audience are human too,
just like you. They want you to succeed !
www.exploreHR.org 37
38. When you enter the room:
• Focus on making your movements fluid and confident,
confident
neither too slow nor too fast
• Find a few friendly faces in the audience, for reassurance
• Smile. Show that you want to be there
• Be yourself
www.exploreHR.org 38
39. How to Handle Tough Situations
Problem :
• Know-it-all – A participant who feels like more of an expert than
you.
Solution :
• Don’t fight it. Involve know-it-alls in your presentation.
• They may have some great information to contribute. Allowing
them to participate and share their thoughts will not only show
how confident you are, but also help them get more out of your
presentation.
www.exploreHR.org 39
40. How to Handle Tough Situations
Problem :
• Unprepared participants – Those who haven’t prepared for the
presentation as you requested.
Solution :
• Be flexible. Take something out of your agenda to allow the group
time to get up to speed.
• Keep in mind your overall objective of the presentations.
• Don’t force your agenda; modify it to meet your objective.
www.exploreHR.org 40
41. How to Handle Tough Situations
Problem :
• After-lunch nap time – One of the toughest times to keep people
engaged.
Solution :
• If you have anything to do with planning the lunch selections, go
light – and no heavy desserts.
• If you really need to get everyone going again, get out those
icebreakers.
www.exploreHR.org 41
42. How to Handle Tough Situations
Problem :
• Non-stop talker – A participant who carries on conversations
during the presentation.
Solution :
• Take a few moments to share what you talked about. This usually
makes the talker feel more involved and want to stay engaged and
participate with you instead of others.
www.exploreHR.org 42
43. Planning for the Questions
• Anticipate the questions that might come up
• Listen carefully to the questioner
• Repeat or rephrase the question
• Answer clearly and concisely
• Go to the next question
www.exploreHR.org 43
44. Dealing with Disasters
• You find out that the time allotted has been reduced. At the
very worse, you can make your points, support the with the
essentials, ask and answer the most likely questions on your list.
• The slide equipment fails. You know then saying, “The show
fails
must go on”. Apologize to the audience and then add something
like “Now return with me to a distant past, before Powerpoint,
when all we had for presentations was our notes and perhaps a
blackboard or flipcharts.” Then, make the most of your primitive
tools.
www.exploreHR.org 44
45. Dealing with Disasters
• You tell a joke that falls flat. Ouch! Just shrug your shoulders
and apologize: “I am sorry. I got that joke at a Henry Youngman
clearance sale.” (You can choose your own comedian).
• You get nervous and flustered and lose track of where you
are. Figure out where you are from your slides and notes. If you
are
can’t, just be honest : “My brain has derailed. Who can back me
up so I can the on the track again?”
www.exploreHR.org 45
46. References/Recommended Further Readings:
1. Jennifer Rotondo and Mike Rotondo, Presentation Skills for
Managers, McGraw Hill. You can obtain this excellent book at this link:
http://www.amazon.com/Presentation-Skills-Managers-Jennifer-Rotondo/dp/0071379304/ref=pd_bbs_sr_1?
ie=UTF8&s=books&qid=1219801273&sr=1-1
2. David A. Whetten and Kim S. Cameron, Developing
Management Skills, Harpers Collins Publisher. You can obtain this book at
this link: http://www.amazon.com/Developing-Management-Skills-David-
Whetten/dp/0131747428/ref=pd_bbs_sr_1?ie=UTF8&s=books&qid=1219801369&sr=1-1
www.exploreHR.org 46
47. End of Material
If you find this presentation useful, please consider telling others about our site
(www.exploreHR.org)
www.exploreHR.org 47