Squadcast updates www.squadcast.com

New

Introducing Live Call Routing - Directly route calls or voicemails to on-call responders, simplifying incident reporting and ensuring prompt issue resolution.

1. Efficient Reporting: Users dial a dedicated number to report incidents or leave voicemails, streamlining the reporting process.
2. Direct Communication: Calls and voicemails are routed directly to on-call engineers for quick response and issue resolution.
3. Improved MTTR: On-call engineers can triage and resolve issues promptly, maintaining a low Mean Time to Resolve (MTTR) for reported incidents.

Note: This feature is available as an add-on package for accounts on the Enterprise plan.

• Please reach out to your Squadcast point of contact or to support@squadcast.com to get the add-on package activated for your account to start using the feature.

To know more about how to configure it, check out our Live Call Routing Documentation.

New

Introducing Additional Responders - Users now have the ability to add extra assistance beyond the original responders of an incident, for a more coordinated response.

• Add Extra Help: With Additional Responders, you can quickly add and notify users to join the response effort. Easily bring additional hands on deck to tackle even the most complex incidents.
• Visibility: Gain a comprehensive view of who's involved in each incident beyond just the incident owners.
• Resend Notifications: In case users or squads miss responding to an incident, you can send them a reminder notification, ensuring prompt responses.

Note: This feature is available as part of the Product Trial, Premium, and Enterprise Plan.

To know more about how to use it, check out our Additional Responders Documentation.

New

Introducing Stakeholder Groups - Stakeholders always need to be informed of critical issues, the progress of these issues and how they were mitigated, and understand business impact. In order to keep stakeholders up the ladder in the know, simply create subsets of relevant stakeholders in a project and keep them looped in about specific incidents and issues.

• When you tag a Stakeholder Group via @mentions in incident notes, members of that group get notified and are also automatically added as incident watchers. This means they receive real-time updates on the progress of incidents, helping them stay informed and engaged.
• These groups contain stakeholders only. They cannot be integrated into Escalation Policies, on-call Schedules, or incident responder roles, to maintain consistency with existing stakeholder restrictions.

To know about how configure it, check out our Stakeholder Groups Documentation.

New

We are excited to introduce the latest addition to our Workflows actions.

• Add Status Page Issue - Automatically creates an issue in the StatusPage for the incident.

Note: This feature is available in the Premium and Enterprise plans only.

To know more about how to configure it, check out our Workflows Actions Documentation.

New

Introducing the new status page settings that can help you hide your public status pages from search engines. Enabling this will help you hide your pages from being crawled and indexed by search engines like Google and Bing.

New

We're thrilled to announce our latest JIRA DC (Data Center) extension - A bidirectional extension integration.

• Create tickets in JIRA for Squadcast Incidents and vice-versa
• Map Squadcast Incident statuses with JIRA ticket statuses

To know more about how to configure it, check out our JIRA DC Documentation.

New

Announcing Deduped Events Feature (for iOS and Android) - Easily view duplicate alerts linked to incidents.

• Access list and details of deduped events associated with each incident on the go.
• Enjoy enhanced incident tags on our mobile app.
• And, better handling of longer service names for improved usability.

To know more, check out our Mobile App Documentation.

New

We are excited to introduce the latest addition to our Workflows actions.

• Send a message to a Microsoft Teams User - Automatically sends a direct message to a specific Microsoft Teams user.
• Update Incident Priority - Automatically updates the priority of an incident.

Note: This feature is available in the Premium and Enterprise plans only.

To know more about how to configure it, check out our Workflows Actions Documentation.

New

We're thrilled to unveil our latest extension for ServiceNow - A better way of handling ServiceNow Incidents with Squadcast automation and on-call notifications!

• Enterprise-Class Integration: Bidirectional sync between Squadcast and ServiceNow, keeping all incident data up to date.
• Enhanced Incident Response: Instantly create dedicated Slack channels, communication channels, and trigger webhooks for ServiceNow Incidents.
• Centralized Data Visualization: Access incident status and performance metrics directly within the ServiceNow interface.

To know more about how to configure it, check out our ServiceNow Documentation.

Improvement

We've upgraded the User List in Squadcast's Settings page, now featuring:

• Verification Status: Easily view the verification status of email and phone numbers for each user.
• Reminders: Prompt users to complete verification with reminders, ensuring readiness during incidents.

To more details, check out our Add and Delete Users Documentation.