Notifications

I’ve written before about how I use apps on my phone:

If I install an app on my phone, the first thing I do is switch off all notifications. That saves battery life and sanity.

The only time my phone is allowed to ask for my attention is for phone calls, SMS, or FaceTime (all rare occurrences). I initiate every other interaction—Twitter, Instagram, Foursquare, the web. My phone is a tool that I control, not the other way around.

To me, this seems like a perfectly sensible thing to do. I was surprised by how others thought it was radical and extreme.

I’m always shocked when I’m out and about with someone who has their phone set up to notify them of any activity—a mention on Twitter, a comment on Instagram, or worst of all, an email. The thought of receiving a notification upon receipt of an email gives me the shivers. Allowing those kinds of notifications would feel like putting shackles on my time and attention. Instead, I think I’m applying an old-school RSS mindset to app usage: pull rather than push.

Don’t get me wrong: I use apps on my phone all the time: Twitter, Instagram, Swarm (though not email, except in direst emergency). Even without enabling notifications, I still have to fight the urge to fiddle with my phone—to check to see if anything interesting is happening. I’d like to think I’m in control of my phone usage, but I’m not sure that’s entirely true. But I do know that my behaviour would be a lot, lot worse if notifications were enabled.

I was a bit horrified when Apple decided to port this notification model to the desktop. There doesn’t seem to be any way of removing the “notification tray” altogether, but I can at least go into System Preferences and make sure that absolutely nothing is allowed to pop up an alert while I’m trying to accomplish some other task.

It’s the same on iOS—you can control notifications from Settings—but there’s an added layer within the apps themselves. If you have notifications disabled, the apps encourage you to enable them. That’s fine …at first. Being told that I could and should enable notifications is a perfectly reasonable part of the onboarding process. But with some apps I’m told that I should enable notifications Every. Single. Time.

Instagram Swarm

Of the apps I use, Instagram and Swarm are the worst offenders (I don’t have Facebook or Snapchat installed so I don’t know whether they’re as pushy). This behaviour seems to have worsened recently. The needling has been dialed up in recent updates to the apps. It doesn’t matter how often I dismiss the dialogue, it reappears the next time I open the app.

Initially I thought this might be a bug. I’ve submitted bug reports to Instagram and Swarm, but I’m starting to think that they see my bug as their feature.

In the grand scheme of things, it’s not a big deal, but I would appreciate some respect for my deliberate choice. It gets pretty wearying over the long haul. To use a completely inappropriate analogy, it’s like a recovering alcoholic constantly having to rebuff “friends” asking if they’re absolutely sure they don’t want a drink.

I don’t think there’s malice at work here. I think it’s just that I’m an edge-case scenario. They’ve thought about the situation where someone doesn’t have notifications enabled, and they’ve come up with a reasonable solution: encourage that person to enable notifications. After all, who wouldn’t want notifications? That question, if it’s asked at all, is only asked rhetorically.

I’m trying to do the healthy thing here (or at least the healthier thing) in being mindful of my app usage. They sure aren’t making it easy.

The model that web browsers use for notifications seems quite sensible in comparison. If you arrive on a site that asks for permission to send you notifications (without even taking you out to dinner first) then you have three options: allow, block, or dismiss. If you choose “block”, that site will never be able to ask that browser for permission to enable notifications. Ever. (Oh, how I wish I could apply that browser functionality to all those sites asking me to sign up for their newsletter!)

That must seem like the stuff of nightmares for growth-hacking disruptive startups looking to make their graphs go up and to the right, but it’s a wonderful example of truly user-centred design. In that situation, the browser truly feels like a user agent.

Have you published a response to this? :

Responses

Kyle Neath

Well color me impressed you even went to the trouble of a big report! I just asssume it was an innocent design mistake, fueled by A/B tests with “notifications enabled” as a KPI.

# Posted by Kyle Neath on Saturday, January 20th, 2018 at 6:45pm

Ian Devlin

Totally with you here, I also have all notifications turned off, and Instagram’s notification reminder also annoys me.

# Posted by Ian Devlin on Monday, January 29th, 2018 at 8:32am

Sara Soueidan

I nodded so much reading that post. I, too, have all notifications off for all apps except Travel apps (need alerts when on the road) and whatsapp and viber (only cz family uses them & sometimes they really need me for stuff).

Sara Soueidan

I do feel like they couldn’t care less about the UX though. “We’ll keep annoying you with this until you enable it” which we all know is only a way to keep distracting ppl and bringing them back to the app. Totally disrespectful.

cdevroe.com

The Apple Watch is less obtrusive than a phone October 9, 2017 Jeremy Keith: I’m always shocked when I’m out and about with someone who has their phone set up to notify them of any activity—a mention on Twitter, a comment on Instagram, or worst of all, an email. The thought of receiving a notification upon receipt of an email gives me the shivers. Me too. I thought this might be a good time to bring this topic of notifications back up. Not only because Jeremy wrote about it but also because I now own an Apple Watch – which may seem counter intuitive to this whole distraction free discussion. However, I’ve found the Apple Watch to be a lovely little device that can easily be set up to unobtrusively notify you of important things. In fact, I believe it is less obtrusive than an mobile phone. I have a few notifications turned on for my phone: Text messages – I get very few of these Calendar reminders – I live by these Dark Sky rain alerts – I like to keep dry Night Sky condition and object alerts – I heart the universe I am not notified of any social network activity or emails. Those things I dive into when I feel like it. With this set up I feel I’m very rarely distracted by a notification. And now with the Watch, I can say I’m less distracted during a conversation with the persons in front of me physically. Here is a scenario: you’re have a chat with someone and you get a text message alert. Your phone either makes an audible noise or it vibrates and the screen illuminates. The other person saw and/or heard the alert. So now they know your brain is wondering what that alert could be. Even if you don’t break eye contact with that other person, they know and you know you have a message waiting. With the Apple Watch I get a gentle tap on the wrist when I’ve gotten a text message. The screen does not illuminate. The other person doesn’t know I’ve gotten an alert. I’m able to stay present and check the alert when there is a break in the conversation. In this way, I think the Apple Watch is less obtrusive than a phone. #apple #apple watch #distraction #jeremy keith #mobile #notifications #phone View all posts Leave a Reply Cancel reply Comment Name * Email * Website Respond on your own site? Send me a Webmention by writing something on your website that links to this post and then enter your post URL below.

# Monday, April 23rd, 2018 at 7:36pm

7 Likes

# Liked by Chris Enns 💾 on Saturday, November 25th, 2017 at 1:17am

# Liked by Jay Greasley on Monday, January 29th, 2018 at 8:38am

# Liked by Simon Owen 🐝 on Monday, January 29th, 2018 at 9:05am

# Liked by janvt on Monday, January 29th, 2018 at 9:06am

# Liked by Charlotte Jackson on Monday, January 29th, 2018 at 10:08am

# Liked by Stephen Cunliffe on Monday, January 29th, 2018 at 11:30am

# Liked by Tony Phipps on Monday, January 29th, 2018 at 12:35pm

Related posts

Web notifications on iOS

The number one feature request I have for mobile Safari is web notifications (even if I won’t personally use them).

Twitter and Instagram progressive web apps

You have nothing to lose but two oversized native apps on your home screen.

Related links

Pluralistic: Web apps could de-monopolize mobile devices (13 Dec 2022) – Pluralistic: Daily links from Cory Doctorow

But you can’t have a web app without a web-app-compatible browser, and you can’t get a web-app-compatible browser in Apple’s App Store. The only browsers permitted in the App Store are those based on WebKit, the browser engine behind Safari. This means that every browser on iOS, from Firefox to Edge to Chrome, is just a reskinned version of Safari.

Tagged with

My comments to Competition and Markets Authority on mobile browser competition - Alistair Shepherd

A thoughtful response to the current CMA consultation:

The inability to compete with native apps using Progressive Web Apps fully—particularly on iOS—also has a big impact on my work and the businesses I have worked with. Progressive Web Apps are extremely accessible for development, allowing for the creation of a simple app in a fraction of the time and complexity of a native app. This is fantastic for allowing smaller agencies and businesses to innovate on the web and on mobile devices and to reach consumers. However the poor support for PWA features by Safari and by not allowing them in the App Store, Apple forces app development to be difficult, time consuming and extremely expensive. I have spoken with many companies who would have liked an app to compete with their larger competitors but are unable to afford the huge costs in developing a native app.

Get your response in by Friday by emailing browsersandcloud@cma.gov.uk.

Tagged with

I Replaced My Native iOS App with a Cross-Platform Web App and No One Noticed

It turns out that in 2022, for a lot of apps, the dream of write once run anywhere has finally arrived.

Every year browsers and web technologies become more capable and more powerful. Every year there are more kinds of app that you can make cross platform.

So before you start your next project, why don’t you take a look at cross platform web apps. Maybe they aren’t right for your project, but maybe, like me, you’ll discover that you can code once and run everywhere. And I think that’s amazing.

Tagged with

Spoiled by the Web - Cloud Four

The web is far from perfect, but I think we underrate how resilient it can be.

If you thought maintaining a web project was hard, just wait till you try keeping an app in the app store…

Just before the 2019 holidays, I received an email from Apple notifying me that the app “does not follow one or more of the App Store Review Guidelines.” I signed in to Apple’s Resource Center, where it elaborated that the app had gone too long without an update. There were no greater specifics, no broken rules or deprecated dependencies, they just wanted some sort of update to prove that it was still being maintained or they’d pull the app from the store in December.

Here’s what it took to keep that project up and running…

Tagged with

Microsoft Edge for iOS and Android: What developers need to know - Microsoft Edge Dev Blog

This is such a strange announcement from Microsoft. It’s worded as though they chose to use the WebKit engine on iOS. But there is no choice: if you want to put a browser on iOS, you must use the WKWebView control. Apple won’t allow any other rendering engine (that’s why Chrome on iOS is basically a skin for Safari; same for Opera on iOS). It’s a disgraceful monopolistic policy on Apple’s part.

A word to the Microsoft marketing department: please don’t try to polish the turd in the shit sandwich you’ve been handed by Apple.

Tagged with

Previously on this day

13 years ago I wrote What technology wants

I cried too.

20 years ago I wrote Across the Irish Sea

I’m off to Dublin for the weekend.

21 years ago I wrote Updating Flash sites to work in future Internet Explorer releases

I’m not sure who is most deserving of my anger and contempt: Mike Doyle of Eolas for pursuing a wilfully destructive court case, the US Patent Office for allowing such a ludicrous patent to be granted in the first place or the judge who found in fav

21 years ago I wrote Alice Texas

Another week, another rock’n’roll gig. Last night I saw the New York band Alice Texas in action.

22 years ago I wrote huh?

The huh? corporation: