The document provides details about a winter internship project done at Pantaloons Fashion and Retails India Ltd. focusing on optimizing store operations. The internship included tasks like customer calling to invite them to an end of season sale, handling the cash counter, and learning about visual merchandising, warehousing, and customer database management. Key findings from a survey of 100 customers included that proper segregation and size display increases conversion rates, customer interaction boosts basket size, and offer displays need to be done effectively. The internship helped provide hands-on experience in retail operations and customer service.
This document provides information about Manish Ghosh's internship project on the retail sector. It discusses key points about the growth of the Indian retail industry and organized vs unorganized retail. It then focuses on Pantaloons, a major retail brand acquired by Aditya Birla Nuvo. Details provided include Pantaloons' brands, management team, vision, customer service processes, and SWOT analysis. The document also includes the intern's observations and suggestions from their time spent at Pantaloons, focusing on areas of improvement.
Pantaloons is an Indian retail chain that sells clothing and accessories. It has 81 stores across India. The document discusses Pantaloons' store layout, merchandise segmentation and targeting, visual merchandising strategies, and customer relationship management program. Pantaloons segments customers by geography, demographics, psychographics, and behaviors. It targets youth and middle/upper middle income groups. The stores have a free form layout to maximize space utilization and visibility of products. Pantaloons uses various signage, lighting, and displays to attract customers visually both inside and outside the stores. It also has a loyalty program called the Green Card to encourage customer retention and collect customer data.
The document discusses a study conducted at Pantaloons in Bhubaneswar, India to analyze customer satisfaction levels and identify areas to improve the hygiene hatrick score. It outlines the research methodology used, provides background on Pantaloons and details of the findings which showed that customers were generally satisfied but some recommendations were made like introducing more innovative discount schemes and improving parking facilities and employee communication skills. The conclusion is that customer satisfaction is key to Pantaloons' success and customers are satisfied with product quality, pricing and overall service quality.
This document summarizes a project report on why customers choose to shop at Pantaloon stores in Patna, India. A survey was conducted with 50 respondents at a Pantaloon store, including housewives, professionals, and students. The primary reasons identified for choosing Pantaloon were its ambience, low prices, and convenience. Respondents also provided suggestions such as having more staff during sales and adding more seating and product variety.
A study on customer satisfaction and customer service at pantaloonsAniket Mishra
To demonstrate the attributes essential for the satisfaction of the customers and their degree of satisfaction from the existing services provided to them in addition to scopes of improvement.
This document appears to be a presentation on measuring the effectiveness of customer relationship management at Pantaloons, an Indian retail company. It includes details on Pantaloons such as its vision, mission, products offered, stores and employees. It also discusses Pantaloons' SWOT analysis, Porter's five forces model, objectives of the study, research methodology used, key findings and suggestions. The presentation evaluates parameters like customer service desk, technology role and provides learnings on topics like promotional activities, employee and customer behavior.
This document provides an overview of retailing as an introduction to the subject. It discusses the meaning and functions of retailing, as well as its economic significance and key trends. Retailing involves buying goods in bulk and selling them in smaller quantities to final consumers. The functions of retailers include providing assortment, breaking bulk, inventory holding, and services. Retailing is a large and growing segment of the economy that provides employment and business opportunities. Major trends in retail include greater diversity of retailers, industry concentration, globalization, and the use of multiple channels to interact with customers.
This document provides an overview of Shoppers Stop, a leading retailer in India. It discusses Shoppers Stop's history since 1991, store formats, strategic alliances, locations, segmentation and positioning strategies, financial performance, loyalty programs, and competitive analysis. The document also analyzes the impact of the 2008 recession on Shoppers Stop and its plans for international expansion.
The presentation talks about Pantaloons. The company's 5 P's of Marketing, SWOT Analysis, PESTEL Analysis, Organisation Structure and Finances have been covered.
The document outlines Pantaloon Retail's restructuring initiative to rename itself as the Future Group and divide into six business verticals to consolidate its leadership position and diversify into new growth areas. It discusses the company's history, new ventures, recruitment of talent, financial performance, and Future Group's plans and outlook to become a $7 billion company by 2010 through aggressive expansion.
Pantaloons is a leading Indian retail brand that deals in lifestyle apparel and accessories. It has over 168 stores across India and targets the middle income demographic with quality products at affordable prices. The document outlines Pantaloons' company description, market analysis, marketing strategies around segmentation, targeting, positioning, and the marketing mix, as well as budgets, controls, and action plans to increase market share.
Pantaloons is an Indian retail chain that operates over 100 stores across India. It offers a range of men's, women's, and kids' apparel, accessories, and home decor through its own private labels and partnerships with other brands. Pantaloons uses a marketing mix strategy that includes competitive pricing by offering branded products at a 10% discount and local brands at 20% off, promotions through loyalty programs and discounts, and a placement strategy of stores primarily in malls located near competitors.
This document provides an executive summary of a research report on supply chain management and store operations at Pantaloon Retail India Pvt. Ltd. The summary discusses inventory management processes at the company's warehouses and stores, including inward and outward processes. It also examines shortages and damages to inventory at the warehouse and store level. The executive summary identifies problems contributing to shortages and damages and provides recommendations to address these issues.
Here are the key points regarding customer behavior towards Pantaloons during the pandemic:
- Increased online shopping and reduced footfalls in stores due to safety concerns. Pantaloons saw a significant growth in its e-commerce business as customers shifted online.
- Preference for trusted brands. Customers were likely to opt for well-known brands like Pantaloons that they feel can ensure a safe shopping experience both online and offline. This enhances Pantaloons' brand equity.
- Focus shifted to essential and casual clothing. Demand increased for comfortable clothing, loungewear, activewear that can be worn at home. Formal and occasion wear sales declined as social gatherings reduced.
-
Pantaloon Retail (India) Limited is India's largest retailer operating over 1000 stores across 73 cities. It was originally incorporated in 1987 and has grown over the years through acquisitions and expanding its portfolio of private label brands. Pantaloon's vision is to deliver everything to every Indian consumer profitably. It aims to infuse confidence in Indian brands and be efficient and cost-conscious. The company operates various apparel brands like Pantaloons, Allen Solly and third-party brands. Major competitors include Shoppers Stop and Lifestyle. Pantaloon achieves growth through expanding consumer purchasing power and the organized retail sector in India.
This document provides information about the retail sector and Pantaloons, an Indian clothing retail chain. It discusses key details about the Indian retail market size and growth. For Pantaloons, it outlines the company's history and operations, performs SWOT and competitive analyses, describes their product portfolio and marketing strategies, and analyzes their financial performance and organizational structure.
This document provides information about Pantaloons, a retail chain in India. It discusses the history and growth of Pantaloons since its founding in 1987. Key points include that Pantaloons started as a small store and has expanded to become a major retail brand with stores across many Indian cities. It offers a wide range of national and international brands. The document also provides details about the Pantaloons store located in Rajkot, India, including its size, brands offered, and the contributions it has made to the retail industry in that region.
Pantaloon Retail India Limited is the flagship company of Future Group, India's largest retail business. It operates multiple retail formats across India, connecting customers with products from over 30,000 sellers. Key formats include Pantaloons fashion stores, Big Bazaar hypermarkets, Food Bazaar supermarkets, and others. Pantaloon Retail has expanded rapidly over the past decades and now operates over 15 million square feet of retail space across India. It also operates e-commerce business Futurebazaar.com to enable online shopping.
This project report provides a case study on consumer behavior at Pantaloon Fresh Fashion, located in Cross River Mall, Shahdara, Delhi. It discusses retailing in India and provides a company profile of Pantaloon Retail, including information on their brands and store formats. The report will analyze consumer data collected through questionnaires to understand customers' reasons for choosing Pantaloon and provide recommendations.
The document provides information about Future Group, a diversified Indian conglomerate founded by Kishore Biyani in 1987. It operates several retail formats across India, including supermarket chains Big Bazaar and Food Bazaar. With over 80,000 employees and 1.3 million square feet of retail space, Future Group has grown to become one of India's largest retailers through various acquisitions and partnerships over the years. The group offers an array of products and services beyond retail, spanning finance, fashion, FMCG and more.
The document discusses the retail industry in India. It provides details on the evolution of retail formats from traditional to modern formats. Organized retail is growing rapidly in India at 25% annually. Factors driving this growth include rising incomes, globalization, and foreign direct investment. Major retail chains discussed include Pantaloon, Shoppers Stop, Westside, and Lifestyle. The document also outlines a research methodology used to study customer preferences across these retail brands in Delhi and Noida.
International management of future grouphiteshkrohra
This document provides an overview of Future Group, one of India's largest retailers. It discusses Future Group's various business lines including retail formats like Big Bazaar and Pantaloons, joint ventures, financial services, and BPO operations. The objectives of the study are to analyze consumer behavior and shopping patterns at Big Bazaar, identify influencing factors, and determine suitable marketing strategies. It includes sections on the company introduction, product portfolio, market orientation, macroenvironment analysis, and more.
- The document compares major lifestyle/fashion retail stores in India such as Pantaloon, Shoppers Stop, Westside, Lifestyle, and Landmark.
- A survey of 100 customers was conducted to understand their shopping preferences and evaluate the stores.
- The findings suggest that Pantaloon provides the best value, Shoppers Stop offers the best membership benefits, and Pantaloon is considered the overall best lifestyle store.
Pantaloon Retail (India) Limited is India's leading retailer operating multiple retail formats across value and lifestyle segments. It operates over 10 million square feet of retail space across over 1000 stores in 61 cities. The company's major retail chains include Pantaloons, Big Bazaar, Food Bazaar, and Central. Pantaloon Retail is part of the Future Group, which aims to deliver products and services to every Indian consumer. Future Group has expanded to include various retail formats and over 30,000 employees across India.
This document is a project report submitted by Parinay Shashikant Matkar to Swayam Siddhi College of Management & Research. The report examines consumer sales promotions of apparel retail stores in Mumbai. It provides background on the growth of organized retailing in India. It then discusses the apparel retail industry and major players like Shoppers Stop, Pantaloon Retail, Westside, Lifestyle International, Globus, and Wills Lifestyle. The report will analyze consumer sales promotion activities of apparel retailers and their impact on stimulating product interest and purchase.
Pantaloons is an Indian premium clothing retail chain that was founded in 1997. It has over 100 stores across India and is now owned by Aditya Birla Nuvo Limited after previously being controlled by the Future Group. Pantaloons aims to increase its reach across India, enhance the customer experience, and focus on loyalty programs and employee development. It generates over half of its revenue from its own and licensed brands and seeks to capitalize on the growth of India's retail market driven by rising incomes and urbanization.
In the next 3-5 years, the Indian retail industry is expected to grow significantly as organized retail expands. Major players from India and abroad plan to invest heavily in retail as the sector is projected to reach $300-500 billion by 2010. Foreign retailers are waiting for regulations to allow more foreign direct investment. Cities like Bangalore are emerging as top destinations for flagship stores due to relatively affordable real estate and a large consumer base. The children's wear market in particular is growing as brands target wealthy parents who are willing to spend on their kids.
This document provides information about a training project report submitted by Sudipto Sinha for their Post Graduate Diploma in Management course. The report focuses on own brand promotion at Big Bazaar store where Sinha completed their one month training. It includes sections on the company profile of Pantaloon Retail and Future Group, the retail industry, key players in the industry, and details of the board of directors of Pantaloon Retail.
This document is a training project report submitted by Sudipto Sinha for their Post Graduate Diploma in Management course. It includes a declaration, preface, acknowledgements, company profile of Pantaloon Retail (India) Limited, information about the Future Group, an industry profile, and overview of key players in the industry. The report was prepared as part of a one month training at Big Bazaar store where the focus was on own brand promotion.
This document provides information about a training project report submitted by Sudipto Sinha for their Post Graduate Diploma in Management course. The report focuses on own brand promotion at Big Bazaar store where Sinha completed their one month training. It includes sections on the company profile of Pantaloon Retail and Future Group, the retail industry, key players in the industry, and details of the board of directors of Pantaloon Retail.
To summarize the document:
1. The document discusses two home and office improvement companies - @home and Durian. @home provides interior planning services and products categorized into sleeping, living, dining, furnishing, and lighting. Durian offers plywood, furniture, accessories, and turnkey projects.
2. Both companies provide quality products and services. @home has price ranges from Rs. 1,000 to Rs. 100,000 for individual items and Rs. 39,000 to Rs. 250,000 for packages. Durian has price ranges from Rs. 8,500 to Rs. 350,000 for furniture.
3. The document discusses the founders and leadership of Durian and provides an
Shoppers Stop is one of the largest retail chains in India operating department stores. The document provides details about Shoppers Stop's new outlet opened at Metro Junction Mall in Kalyan, Mumbai. It discusses the advantages of opening an outlet in Kalyan such as bringing luxury shopping experience closer to customers and attracting more footfall. It also mentions some challenges of operating in the location like competition from other brands in the same mall. The document then provides an overview of Shoppers Stop's products, services and business strategy.
The document provides an executive summary and introduction about organized retail stores in India. It discusses that organized retail stores are market leaders in retailing that have been successful in upgrading consumers and introducing new products. It also discusses that most respondents prefer branded products and purchase items based on brand name. The document then discusses the importance of customer satisfaction for businesses in a competitive marketplace.
Indian Fashion Industry
Some of the most important factors that influence the particular clothing choices are people values and attitudes, their tendencies toward conformity or individuality, and their personalities.
Fashion magazine is one book were to be left from today for people to read in hundreds of years.
Values are the ideas, belief, and things that are important to an individual. They are the underlying motivations for a person’s actions.
Attitudes are formed from values. They are an individuals feelings or reactions to people, things or ideas.
Some people select clothing because they value comforts.
The document provides an overview of Pantaloon Retail (India) Limited through a presentation covering the following key points:
Pantaloon is India's largest retail chain with over 1000 stores across 71 cities. It has a diverse brand portfolio and targets the mass market through affordable fashion. The presentation analyzes Pantaloon's history, brands, strategies, competitors, SWOT analysis, and growth drivers. It also provides recommendations to further enhance the customer experience through promotions, improved stock levels, and partnerships.
- Pantaloon Retail (Future Group) and Shoppers Stop are two major Indian retailers profiled in the document. Pantaloon Retail uses a multi-format strategy across apparel, hypermarkets, food and other categories. Shoppers Stop focuses on department stores and loyalty programs.
- Reliance Retail plans large investments in organized retail across India with ambitions of 1500 stores serving 14 categories. Bharti Group has formed a joint venture with Walmart to leverage their backend expertise.
This document is a project report submitted for a Master's degree in Business Administration. It summarizes research conducted at the Pantaloons store in South City mall. The research aimed to identify the most and least popular men's apparel brands and determine if customers preferred casual or formal garments. Key findings were that the Bare brand was most popular, with casual clothes preferred overall. Recommendations included increasing stocks of less popular brands and formal clothes, and offering promotions on weekdays to boost visits. The conclusion thanked Pantaloons for the learning experience and opportunity to study customer preferences and store operations.
Directing is a process by which managers instruct, guide, communicate, and motivate workers to achieve organizational goals. It involves initiating action, integrating employee efforts, and providing motivation and stability. Effective directing also helps an organization cope with changes, utilize resources efficiently, create team spirit, explore individual capabilities, increase efficiency, and promote cooperation across departments through instruction, guidance, and discipline.
Organizing involves grouping activities and resources like people, money, materials, and methods to achieve objectives. It involves assigning activities to departments, and providing authority, delegation, and coordination. The purposes of organizing are to coordinate activities, cluster jobs into units, ensure optimum use of resources, and establish relationships among groups to facilitate growth and creativity.
This document discusses the functions of management. It defines management as a process of related activities aimed at achieving organizational goals. The main functions of management include planning, organizing, staffing, directing, coordinating, and controlling. Planning is described as the first and most important management function. Planning involves deciding in advance what to do, how to do it, when to do it, and who will do it. Planning helps set clear objectives, provides a path of action, improves performance, minimizes risks, leads to optimal resource utilization, facilitates decision making and coordination of activities, and promotes innovative ideas.
Staffing refers to putting the right person in the right job. It involves recruiting, selecting, developing and compensating subordinate managers. It is important for effective management functions and utilization of human resources, as other functions depend on manpower secured through staffing. It also builds relationships, enables human resource development, facilitates effective use of technology and resources, improves efficiency, and contributes to long term success and job satisfaction by maintaining harmony in the organization.
The document outlines the modules covered in a marketing course over 45 lectures. It includes 4 main modules that cover topics such as introduction to marketing, marketing decisions, key marketing dimensions, and marketing strategies. Some of the specific topics discussed are marketing mix, product life cycle, branding, pricing, promotion, sales management, rural marketing, and digital marketing.
This document discusses techniques of scientific management in the workplace. It covers work study methods like time study, method study, motion study, and fatigue study to analyze tasks. It also discusses setting scientific standards for tasks, tools, equipment, selection and training of employees. The document advocates for functional organization with roles like route clerks, instruction clerks, time and cost clerks. It proposes differential piece-rate wage plans to motivate employees to meet or exceed productivity standards. The overall goal is to apply scientific principles to optimize workforce efficiency and productivity.
Management provides useful insights to managers by helping them understand the organization and situations/problems, and find solutions. It is helpful for efficiently utilizing resources through optimum use and waste control of physical and human resources. Management encourages scientific, systematic decision-making over trial and error, and helps analyze situations and alternatives. It focuses on understanding social responsibility through quality products at reasonable prices, fair competition, fair remuneration, and healthy workplaces. Management also encourages research and development to consistently improve the organization as the business world changes. Finally, it helps coordinate different departments and develops an objective approach to identify opportunities and appropriate problem solutions.
Frederick Winslow Taylor developed the theory of scientific management, which involved applying scientific principles to management decision-making. According to Taylor, problems should be solved using scientific techniques rather than rule-of-thumb approaches or trial and error. He argued for defining standard times and outputs for work, establishing harmony between employees and management, and encouraging cooperation over individualism to improve efficiency. Taylor's scientific management theory focused on changing attitudes to realize equal importance of employees and management in achieving organizational goals.
Management involves handling or supervising people or tasks effectively. It comes from the Latin words "manus" meaning hand and "agere" meaning to act. Management has been defined as forecasting, planning, organizing, commanding, coordinating, and controlling by Henry Fayol. Principles of management provide fundamental truths and rules derived from practical experience to guide managers in achieving directional results without relying solely on trial and error. Key principles include universal application, flexibility, and being behavioral in nature.
Outsourcing involves contracting non-core business functions like specialized services to outside agencies that have expertise in those areas. This benefits companies by reducing costs while leveraging outside expertise, allowing companies to focus on core activities. However, outsourcing also carries some risks like potential quality issues, delays, or overdependence on external agencies.
Online transactions involve buying and selling goods or services over the internet. They require registration on a website, placing an order for items, and making a payment for the items ordered. Online transactions allow people to purchase items remotely through a digital process of registration, ordering, and payment completion conducted via the internet.
HP maintained the largest market share at 31.6% for PC shipments, while Dell came in second with 23.7% and Lenovo third with 18%. The global IT industry is projected to reach $5 trillion by 2019, with the United States as the largest market representing 31% of revenue. Dell's direct customer model and product customization have helped it become the second largest PC maker. However, commodity hardware, weak R&D investment and intense competition pose threats. Dell's brand strategy focuses on being customer-centric through social listening and clear brand standards.
Xiaomi is a Chinese electronics company that focuses on smartphones and other smart hardware. It targets customers looking for technology products on a budget by offering high-quality smartphones and devices at low prices. Xiaomi closely imitates the products of leaders like Apple and Samsung to appeal to customers interested in those brands but unable to pay premium prices. It aims to provide an affordable alternative through its mono-segment positioning strategy.
A PROJECT REPORT ON
STUDY OF CYBER INSURANCE WITH REFERENCE APEX INSURANCE BROOKING SERVICES
IN PARTIAL FULFILLMENT OF THE AWARD OF THE DEGREE OF BACHELOR OF MANAGEMENT STUDIES
This document summarizes information about the retail industry and Pantaloons, a major Indian retailer. It provides details on Pantaloons' in-house and licensed brands, revenues, customer demographics and preferences. Key findings include that 97% of customers are aware of Pantaloons and prefer quality and discounts. The internship focused on sales calls, handling customers, and learning merchandising skills. Suggestions include improving the billing system and display of product sizes and offers.
This document discusses Marico, an Indian FMCG company. Some key points:
- Marico was founded in 1987 and is headquartered in Mumbai, with an annual turnover of 63 billion INR. It markets brands in hair care, skin care, edible oils, and other categories.
- The FMCG sector in India includes household care, personal care, food and beverages, and is the 4th largest sector, contributing to employment.
- A survey was conducted of 100 customers to analyze brand and product awareness of Marico's Saffola Fittify protein shakes and determine customer satisfaction levels. The results found 30% of customers were highly satisfied with the product while 50% were satisfied.
This document is a project report on brand and product awareness of Marico's Saffola Fittify product. It includes an introduction to the FMCG sector and Marico company. It discusses Marico's competitors and products. The report outlines the research methodology used which was a survey of 100 customers at a Hypercity store in Navi Mumbai over 1.5 months. Graphs of the survey results are presented on customer satisfaction, how well products meet needs, quality ratings, and brand opinion. Analysis found 30% were highly satisfied, 55% found quality high, and 55% had a positive brand opinion but 30% had not heard of the product. The report concludes with learning points and suggestions for Marico.
In psychology, a first impression is the event when one person first encounters another person and forms a mental image of that person. Impression accuracy varies depending on the observer and the target (person, object, scene, etc.) being observed.
Integrated Marketing Communications (IMC)- Concept, Features, Elements, Role of advertising in IMC
Advertising: Concept, Features, Evolution of Advertising, Active Participants, Benefits of advertising to Business firms and consumers.
Classification of advertising: Geographic, Media, Target audience and Functions.
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2. CONTENTS
Sr. No. Particulars Page No.
01 Project Synopsis 05
02 Introduction 06-07
03 Company Profile 08-16
04 Internship Summary 17-18
05 Project Description 19-24
06 Analysis And Interpretation 25
07 Suggestion 26
08 Conclusion 27
09 References 28
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3. 1. PROJECT SYNOPSIS
Project Title: Optimising Store Operations
Company Name : Pantaloons Fashions And Retail India LTD.
Student Name : Akash Sanjay Singh
Student Roll No : DM18D54
External Mentor Name and Designation : Deval Shah,Assistant Store Manager
Internal Mentor Name : Nilesh Kate
Duration of project: 17-Dec-2018 To 18-Jan-2019
Confidential Report (Yes/No)
3 | P a g e
4. INTRODUCTION
INDUSTRY BACKGROUND
India, like Britain, is a nation of shopkeepers. With over 12 million retail outlets, India probably
has the highest density of retail outlets in the world, with one for approximately every 90
persons; little wonder that the country is the ninth-largest retail market in the world, with
estimated annual retail sales of around USD215 billion in 2005 (Rs960,000 crore). At the same
time, the share of organised trade in this enormous market is currently very small. It is estimated
at just USD8billion (Rs 35,000 crore) in 2005, up from USD6.25 billion (Rs 28,000crore) in
2004. This accounts for less than 4 per cent of the total retail trade in the country.
4 | P a g e
5. AN UNDERDEVELOPED RETAIL MARKET
Organised trade in India is very underdeveloped when compared with other emerging markets in
Asia, Latin America and Eastern Europe. The Indian and Chinese markets are comparable in
many aspects: Both countries are not homogeneous. They comprise many markets within a
single country, with significantly varying cultures and customer preferences across regions.
There is a significant rural population in both countries, which has much lower purchasing power
compared to the urban population. Both countries are geographically very large and unevenly
developed, adding a significant distribution and logistics dimension to the retail trade.
Consumers in both countries are highly value conscious.
Retailers inspired by the Wal-Mart story of growth in small town America are tempted to focus
on smaller towns and villages in India. However, a careful analysis of the town strata-wise
population, population growth, migration trends and consumer spend analysis reveals a very
different picture for India. As per our estimates, the share of the 35 towns with a present
population of greater than 1 million in India's total population would grow much faster than their
smaller counterparts, from 10.2 per cent. Today to reach 14.4 per cent by 2025. Simultaneously,
the share of these towns in the overall retail market would grow from 21 per cent today to40 per
cent by 2025. Within these top 35 towns, an estimated 70 to 80 per cent of retail trade could be in
the organised sector. This is similar to the experience in China, where in cities like Shanghai and
Beijing, the organised sector accounts for 70 to 80 per cent of overall retail tradein certain
categories. Retailers should therefore focus on the top 37towns in the next decade, as the
opportunity in smaller towns and rural India would be smaller and more fragmented, compared
to the larger towns.
COMPANY PROFILE
5 | P a g e
6. Voted as 'India's Most Trusted Fashion Retailer,' (Brand Equity Survey of The Economic Times
2016/2017), Pantaloons, a division of ABFRL has always been one of the most loved large
format fashion retailers in India.
Pantaloons began in 1997 as a Future Group company in the quest to equip the emerging Indian
middle-class with an indigenous fashion retail format. Consistent with the times, the model was
of a discount fashion retailer.
Post-acquisition by the Aditya Birla Group, significant investments were made focused on store
up gradation, expansion, deeper pan-India penetration, portfolio enrichment, brand building and
organisation processes to lay the foundation for its future growth. The brand is now present in
136 Indian cities/towns.
Pantaloons offers a wide range of brand offerings across apparel and non-apparel categories and
across varied price points.It operates across categories of casual wear, ethnic wear, formal wear,
party wear and active wear for men, women and kids. Women’s wear is the lead category
contributing to half of the total apparel sales. Non-apparel products include footwear, handbags,
cosmetics, perfumes, fashion jewellery and watches.
Pantaloons enjoys a loyal customer base of 10.0 million (as of 31st March 2018), which is one of
the largest among apparel retailers in the country. It runs its own four-tier loyalty programme
called "Greencard".
The comprehensive marketing strategy of Pantaloons is a mix of traditional and new-age
communication. It also exploits digital media to reach out to the Internet community.
6 | P a g e
7. Additionally, it runs varied store and brand launch events and promotions, besides corporate tie-
ups to enhance brand visibility and recall.
ADITYABIRLAFASHIONAND RETAILLIMITED
RETAILS OVER
200
BRANDS
CHAIN OF
275
FASHION STORES
ACROSS
136
CITIES & TOWNS
RETAIL SPACE
3.80
MILLIONSQUARE
FEET
7 | P a g e
8. Aditya Birla Fashion and Retail Limited (ABFRL) emerged after the consolidation of the
branded apparel businesses of Aditya Birla Group comprising ABNL's Madura Fashion division
and ABNL's subsidiaries Pantaloons Fashion and Retail (PFRL) and Madura Fashion & Lifestyle
(MF&L) in May 2015. Post the consolidation, PFRL was renamed Aditya Birla Fashion and
Retail Limited.
ABFRL brings together the learnings and businesses of two renowned Indian fashion icons,
Madura Fashion & Lifestyle and Pantaloons Fashion and Retail. ABFRL is India's No 1. Fashion
Lifestyle entity with a combined revenue of Rs.7,181 crore for FY 2018 and EBITDA of Rs.501
crore for FY 2018.
Company’s vision
8 | P a g e
9. Future Group shall deliver Everything, Everywhere, Every time for Every Indian. Consumer in
the most profitable manner.
Company’s Mission
We shall infuse Indian brands with confidence and renewed ambition. We shall be efficient, cost-
conscious and committed to quality in whatever we do. We shall ensure that our positive attitude,
sincerity, humility and united determination shall be the driving force to make us successful.
Core value:
Indianness: confidence in ourselves.
Leadership: to be a leader, both in thought and business.
Respect & Humility: to respect every individual and be humble in our conduct.
Introspection: leading to purposeful thinking.
Openness: to be open and receptive to new ideas, knowledge and information.
Valuing and Nurturing Relationships: to build long term relationships.
Simplicity & Positivity: Simplicity and positivity in our thought, business and action.
Adaptability: to be flexible and adaptable, to meet challenges.
Flow: to respect and understand the universal laws of nature
PRODUCT DETAILS
9 | P a g e
10. Pantaloons have its own in-house brands and also non-Pantaloons brands. The Pantaloons brand
are helping them to keep continuing the competing themselves in the market and the non-
Pantaloons brands helps to increase or sustain the conversion rate. Currently Pantaloons has
almost 24 in-house brands and over 200 licensed international brands. Here is the list of in-house
and non- pantaloons brands.
In House Brands
Men Women Western Women Ethnic Kids
BARE HONEY RANGMUNCH CHIRIPE PIE
SF AJILE ALTOMODA POPPERS
ALTOMODA ALTOMODA TRISHA BARE
JM SPORT FOREVER GLAM AKKRITI CHALK
RIG IZABEL
AJILE ANNABELLE
BYFORD BARE
SPIRITUS SF
BYFORD DREAMZ
URBAN EAGLE
RICHARD PARKER
INDUS ROUTE
Non In House Brands
MEN WOMEN WESTERN WOMEN ETHINIC
Allen Solly 109’F BIBA
Wrangler Kraus Jeans W
Van Heuse Zink London Global desi
United colors of Benetton Levi’s Fusion Beats
Turtle AND
Spykar Jealous 21
Peter England Chemistry
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11. Moustache Pepe jeans
Pepe jeans
Monte catlo
Lp jeans
Louis Philippe
John miller
Arrow sport
Basics
Levi’s
BlackBerrys
Cellio
Flying machine
Indigo Nation
John players
A Snapshot of the financial performance of the company ABFRL during the
last 5 years (2013-2017):
Net revenues: Rs 6602.86 crore (FY17)
EBITDA Margin: 4.13 (FY17)
EPS Ratio : 0.69 (FY17)
Revenue from operations: Rs 6557.77 cores
Net Sale Growth 9.43%
EBITDA Growth 17.47%`
EBIT Growth (%) 169.79
PAT Growth (%) 148.75
EPS Growth (%) 148.64
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12. MILESTONES TO SUCCESS
1987 - Company incorporated as Manz Wear Private Limited. Launch of Pantaloons
trouser, India’s first formal trouser brand.
1991 - Launch of BARE, the Indian jeans brand.
1992 - Initial public offer (IPO) was made in the month of May.
1994- The Pantaloon Shoppe–exclusive menswear store in franchisee format launched
across the nation. The company starts the distribution of branded garments through multi-
brand retail outlets across the nation.
1995 - John Miller- Formal shirt brand launched.
1997 - Pantaloons–India’s family store launched in Kolkata.
2001 -Big Bazaar, ‘Is se sasta aur accha kahi nahin’-India’s first hypermarket chain
launched.
2002 - Food Bazaar, the supermarket chain is launched.
2004 – Central Shop, Eat, Celebrate in the Heart of Our City’-India’s first seamless mall
is launched in Bangalore.
2005 - Fashion Station–the popular fashion chain is launched ALL‘a little larger’ –
exclusive stores for plus-size individuals is launched.
2006 -Future Capital Holdings, the company’s financial arm launches real estate funds
Kshitij and Horizon and private equity fund Indivision. Plans forays into insurance and
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13. consumer credit. Multiple retail formats including Collection I, Furniture Bazaar, Shoe
Factory, EZone.
2007-Pantaloon Retail wins the International Retailer of the Year award at US-based
National Retail Federation convention in New York, and Emerging Retailer of the Year
award at the World Retail Congress held in Barcelona.
2008- the big bazaar crosses the 100-store mark, marking one of the fastest expansion of
the hypermarket format anywhere in the world.
2009-Pantaloon Retail celebrates its first Shopping Festivalacross all retail formats in key
Indian cities
AWARDS & RECOGNITION
MOST ADMIRED RETAILER OF THE YEAR: Pantaloons bagged the IMAGES
'Most Admired Retailer of the year’ in view of its Enterprise Solution Implementation
which seamlessly incorporated KPIs for a retail business.
RECOGNITION FROM BRAND PARTNERS: Pantaloons was awarded as the Best
Fashion Retail Partner by Sweet Dreams and appreciated by Triumph for providing the
Best Business Support in the large format stores category for 2017.
IMAGES FASHION AWARDS 2018: Bagged the IMAGES Most Admired Affordable
Fashion Retailer of the Year 2017 Second year in a row.
VM&RD AWARDS 2018: Pantaloons has been recognized as India’s Most Trusted
Fashion Retailer in the Brand Equity survey of The Economic Times 2016-2017.
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14. CUSTOMER LOYALTYAWARDS 2018: Pantaloons bagged 2 awards atthe
Customer Loyalty Awards 2018:
1)Best Use of Social Media to Enhance Loyalty—Pujo, Diwali and EOSS Videos.
2)Best Regional Loyalty Marketing Campaign—The longest "Alpona" during Pujo.
INTERNSHIP SAMMARY:
Induction program conducted by Deval shah Ma’am (Assistant store manager) and Javed sheikh
sir (Store Manager) they told me about the functioning of the organization and about the growth
of the retail industry. In addition to this, the guided me regarding how to perform task, how to
greet customers and how to pitch then. Deval Ma’am also shares her experience and her learning
from them. She told me that customers are everything thing for them and as so they should be
well provided with the services there in.
They assigned me to do 600 Tally calling per day of Pantaloons 5 or 7 Star customers for end of
season Sale. From 17th
December 2018 to 24th
December 2018 I had talked to around 4000
customers and invited them for End of season’s sale which was started from 25th
December
2018 . In this sale, they could enjoy free shopping worth Rs.6000 on purchase of Rs.6000 across
entire range of Pantaloons exclusive brands (in house brands). Appreciated by regional business
manager and customers for this task.
25th
December 2018 onwards Deval Ma’am gave me a responsibility to handle cash counter.
I handled cash count from 25th
December 2018 to 17th
January 2019.
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15. Deval Shah ma’am (External Mentor) was very helpful for providing the information whenever
I required and motivated me in selling. The flour staffs taught me how to do and convenience the
customers.
LEARNING
Here are the learning points by me:
1. Importance of customer Satisfaction in Retail
2. Handling the customer on the floor and increase sale
3. Making good relationship with the customers.
4. Ground level works like folding, counting, tagging, hanging
5. about Visual Merchandising
6. A little about warehousing
7. Billing at cash counter
8. Data entry at customer data base
9. Exchange process
FINDINGS:
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16. 1. Segregation by offer and size display is most important thing for Increase
conversion rate
2. Customer interaction is also plays a major role in increasing Basket
size
3. Offer display should be done properly
4. Pantaloons has the value pricing method in organized retail
5. Team work has an important role in managing rush time.
PROJECT DESCRIPTION
Project Title: OPTIMISING STOTRE OPERSTONS
Research Methodology: Research is an organized and systematic way of finding
answer to question.
SYSTEMATIC: Because there is a definite set of procedures and steps which you will
follow. There are certain things in the research process which are always done in order
to get the most accurate result.
ORGANIZED: In that there is a structure or method in going about doing research. It is a
planned procedure, not a spontaneous one. It is focused and limited to specific scope.
FINDING ANSWER: Is the end of all research. Whether it is the answer to a
hypothesis or even a simple question, research is successful when we find answer.
Sometime the answer is no, but it is still an answer.
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17. QUESTIONS: Are central to research. If there is no question, then the answer is of no
use. Research is focused on relevant, useful. And important questions. Without a
question, research has no focus, drive, or purpose.
SAMPLE SIZE: Sample size was 100 Respondent
SAMPLING PERIOD: Sampling period given was just 20 days
DATA COLLECTION: Questionnaire is designed and done survey within the store
1. Gender
2.
Are
you
aware of the pantaloons Brand?
Gender
Female
45%
Male
55%
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18. Yes No
3%
97%
3. Through which media do you get awareness about End of Season sale(EOSS)?
Newspaper Hoarding Friends & Relative
Calling SMS
8%
9%
33%
33%
17%
4. What comes to your mind when you mean about Pantaloons?
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19. 50%
5%
38%
Product quality Store Appearance andatmosphere
Discounts & Offers Price and terms of Payment
Other
5% 2%
5. How frequently you shop at Pantaloons?
8%
69%
Every week Once in Two week Once in threeweek
5%
Once in aMonth
18%
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20. 6. Brand and Product availability at Pantaloons Is?
42%
47%
Excellent
10%
Good Average Poor
1%
7. Are you satisfied with the service facility provided by the Service Staff?
29%
62%
Highly satisfied
Highly Dissatisfied
5%
4%
Satisfied Dissatisfied
Neutral
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21. 8. How do you find Pantaloons brand compared to other Competitor?
Excellent Good Average Poor Very Poor
12% 28%
60%
9. Are you satisfied with pantaloons service department (exchange, alteration, credit Note?)
40%
52%
7%
Excellent Good Average Poor VeryPoor
1%
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22. 69%
16%
10. Does the Price of the product effect on your shopping?
Yes No Partially yes 4thQtr
15%
ANALYSIS AND INTERPRETATION
From the above data we can say that female Customers visiting pantaloons is 55% and
male Customers visiting pantaloons is 45%
Customers visiting pantaloons are aware about the pantaloons brands and products i.e.
97% customers are aware about the brand at pantaloons.
Major source of awareness for customers at pantaloons is Friends and relatives and SMS
service provided by the pantaloons i.e. 32% so it should try and focus more on it by
sending timely messages to the Customers, followed by 17% by Callings, 10% by
hoardings and so on.
Customer is quality conscious so Pantaloons should focus more on quality. It is clear
from the chart that 50% of the respondents chose quality out of the 100 respondents,
whereas 32% think about discounts and offers, 5% are interested in Price and terms of
payment
The Customers visiting pantaloons is once a month i.e. 69%, 18% Visits once in two
weeks which is favorable for the business, 8% visits once in three weeks, and 5%
visits every week.
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23. Brand and product availability at Pantaloons is up to the mark. As out of 100
respondents 41 of them liked the excellent option and 46 of them viewed it as good.
Service provided by Staff members is good, they are performing their Duties well as
62% of the customers are satisfied with the Service Staff facility and 29% of the
Respondents are highly satisfied.
Customers find the brand Qualitative, and good as compared to Competitors as 59
respondents out of 100 have liked Good option, and 28 % respondent viewed it as
excellent.
From the above data awe can say that 52 Respondents out of 100 are satisfied with
service department as they marked it good, 40% of them find it excellent which means
the service of exchange, alteration are satisfactory.
69% of the respondents are affected by the Price so pantaloons should focus on Price and
provide a product with the Price that is reasonable to the customers as they are Price
sensitive, 15% of them say partially yes.
SUGGESTION:
There is no such suggestion for Pantaloons form me as Pantaloons already worked with
continuous improvement. But I would like to say they have to improve in something:
1. They should arrange more sit near cash counter so that customers can take Rest.
2. Billing System should be fast more.
3. There should be a set of size in products
4. Should displayed about GST
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24. 5. Offer details should be more proper and well maintained in every browser and Court.
CONCLUSION
This research report highlights strengths and weakness of pantaloons in order to
compete in a smarter way and this research report aims to study consumer’s attitude
towards Pantaloons. Major players of Pantaloons are Reliance Trend retail, Big Bazaar
etc. and Retail industry in India is growing at a fast pace and Pantaloons captures large
market share and should try and get more benefit from it. Recommendations given should
also be taken into consideration.
More than 65% of the customers come in between the age of 22-35 and according to
these data store should give more importance to this segment and attract more customers
in order to maximize their revenue and make loyal consumers. Customers should be
provided a good billing experience is vital for a retailer. Sometimes Customers get
exhausted standing in a queue for long.
The factor that affects the customers to the pantaloons, as in the store mainlyfocus
on their in house brand availability and value of money. Most of the customers believe
that pantaloons have their own branded products and are offering to the customers at
reasonable price.
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