The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "The Art of Conversation".
The document discusses the difference between using positive and negative language when giving instructions. It provides the example of a mother telling her daughter "don't fall down" versus "hold on tightly." While the instructions mean similar things, using negative language like "don't" can cause the listener to imagine the unwanted action and have a defensive response. The document recommends using positive language that focuses on the desired action instead of what is not wanted when giving instructions or communicating with others.
1. Public speaking is many people's biggest fear, even more so than snakes or death. While 10% enjoy it and 10% are terrified, most people (80%) experience butterflies and anxiety but can get through it.
2. Common fears around public speaking include being judged negatively, feeling like a fool if mistakes are made, and not being liked or understood by the audience.
3. With practice, people can turn their butterflies into an advantage by preparing, practicing, controlling their presence, and knowing their audience and material. Effective communication as a public speaker involves techniques like voice variation, body language, eye contact, and confidence.
Here are some suggestions for breaking the ice in each situation:
- Colleague waiting for meeting: Comment on the weather, ask how their day is going so far, mention an interesting work topic or project you've both been involved in.
- Colleague at airport: Greet them warmly, ask about their flight, maybe comment on the airport crowds. Offer to carry something for them.
- Boss in elevator: Ask how their day is going, bring up a work topic you know they're interested in or make a lighthearted comment about the elevator music.
- Doctors at meeting: Greet them politely, comment on the nice weather or facility, ask a open-ended question to learn more about their
Use inviting body language like smiling and avoiding closed-off poses. Speak in a relaxed tone at a moderate pace. Ask open-ended questions that can't be answered in one word, like "Tell me about yourself." Reword what they say as a new question to keep the conversation flowing while making them feel heard. Leave space for the other person to talk more by controlling the conversation less. Thank them for their time before exchanging contact details.
This document discusses various aspects of body language and non-verbal communication. It states that 55% of communication is non-verbal. It then outlines five main types of body language: eye contact, facial expressions, gestures, posture/stance, and space relationships. Specific gestures and their potential meanings are described. Proper eye contact and its purpose is explained. The importance of facial expressions, posture, and physical space between individuals in communication is also covered.
Knowing how to say NO with positive results is a big boost in career development, management excellence, time management and stress release ... resulting in better performance at work and higher personal satisfaction. A work-life balance best practice.
Presented to a group of approx 20 leaders in the field of mentoring at the Friends for Youth Mentoring Conference, Thursday April 18, 2013 in Santa Clara, CA
The document discusses active listening. It begins with an introduction by Aamin Khan Banarsi, who is presenting on active listening skills. It then defines active listening as understanding information with involvement from the mind and body, which requires conscious effort, concentration, and interest, unlike passive hearing. The document contrasts hearing versus listening and describes different types of listeners. It presents the listening process as involving hearing, attending to, understanding, responding to, and remembering a message. The importance of active listening is discussed as building relationships, creating new approaches, diffusing emotions, avoiding errors, and increasing productivity. Active listeners are encouraged to pay attention, provide feedback and reinforcement, show they are listening, and take notes.
The document outlines tips for improving conversation skills, including listening actively without distraction, asking open-ended questions, sharing stories and experiences, providing feedback and acknowledging others, and practicing conversations. It discusses features of good conversations such as building trust and credibility through self-expression and interaction. Finally, it proposes a group activity to practice conversations by writing dialogues in different situations.
What is Public Speaking? What are the fears (problems) of public speaking? How to overcome anxiety of public speaking? Some key tips of public speaking.
The document provides tips for handling angry customers. It advises remaining calm and listening actively to understand the customer's concerns. Representatives should empathize with the customer, apologize for any issues, and offer solutions. If a solution cannot be immediately provided, ask the customer for feedback on how their problem could be resolved. Representatives should then follow up to ensure the problem is fixed and the customer is satisfied. Taking a brief break after can help representatives destress from difficult customer interactions.
The document discusses complimenting appropriately. It begins by defining compliments and explaining why they are given, such as to make someone smile or build positive relationships. It then discusses how compliments are constructed, noting common formulas like "noun phrase is/looks adjective" and ingredients like sincerity and specificity. The document provides tips on when and how to give compliments appropriately as well as how to respond to compliments in a positive way.
This document discusses developing assertiveness, including defining passive, aggressive, and assertive behaviors. It emphasizes that assertiveness is an important life skill and covers techniques for handling criticism in general and against ideas specifically, such as fogging and negative inquiry. The document concludes with a role play exercise and notes that behaving assertively improves self-esteem and leads to being more valued and respected.
This document discusses the history and elements of public speaking. It outlines Aristotle's three elements of an effective speech: ethos, logos and pathos. It also discusses Cicero's five canons of rhetoric: invention, arrangement, style, memory and delivery. The document provides guidance on preparing the introduction, body and conclusion of a speech, as well as dos and don'ts for presenting a public speech, such as speaking loudly and clearly while avoiding aggressive gestures. Overall factors that influence the success of a public speech are the topic, audience attitude, speaker knowledge and preparation, and proper use of body language.
This document provides tips for mastering small talk. It recommends identifying 5 topics you enjoy discussing, like sports, kids, food, weather. Comment on generally interesting topics from news or weather. Ask easy questions of customers about these topics without being too personal. Project a positive attitude when speaking. Practice active listening by paying attention and reacting appropriately. Slow down speech when speaking to customers. Look for opportunities to continue conversations based on customer comments. Apologize sincerely if needed and try to resolve issues, getting help from experts. End calls positively and thank the customer.
This training guide provides strategies for handling difficult customers in 4 steps:
1. Listen - Allow the customer to vent without interrupting and listen carefully to understand the issue.
2. Acknowledge - Express empathy, apologize sincerely, and clarify the details of the problem.
3. Respond - Present positive solutions to the problem and ensure promises can be fulfilled to avoid further issues.
4. Thank - Express appreciation to the customer for their time, patience, and for bringing the issue to your attention. Role playing exercises demonstrate applying these techniques to customer service scenarios.
How to Overcome Your Fear of Public Speaking - Stage fright to Stage presenceAkash Karia
100 experts shared their best strategies for overcoming the fear of public speaking. The top responses included: preparing thoroughly, practicing speeches in front of small groups, practicing with video recordings to see yourself as the audience does, gaining experience through frequent public speaking, using power poses and breathing techniques, starting with a personal story, focusing on engaging the audience, and displaying confident body language.
1. The document discusses the differences between hearing and listening, with hearing being a passive process that occurs unconsciously while listening is an active psychological process that requires concentration and understanding.
2. It describes active listening as the most important part of a conversation that involves carefully listening, paraphrasing, and providing feedback to understand the speaker.
3. The document outlines different types of listening including appreciative, empathetic, critical/analytical, and comprehensive listening and explains the process involved in each. It also discusses barriers to effective listening.
This document discusses persuasion skills and provides an overview of persuasion. It lists the group members working on persuasion and includes contents about what persuasion is, why it is important, how to persuade, techniques and laws of persuasion. Some key points made are that persuasion involves influencing others through communication to change beliefs or opinions, it is important for selling products and services, and successful persuasion relies on building rapport, empathy, and being consistent.
The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "Interpersonal Skills".
The MTL Professional Development Programme is a collection of 202 PowerPoint presentations that will provide you with step-by-step summaries of a key management or personal development skill. This presentation is on "One-to-One Communication" and will show you how to hold effective and productive conversations with others.
The document discusses skills for having difficult conversations in the workplace. It covers 5 keys to effective communication: listening, disagreeing constructively, offering criticism constructively, negotiation, and client communication. The modules discuss what makes a conversation difficult, how to have a learning conversation to understand different perspectives, how conversations can disintegrate due to differences in people's backgrounds and views, and how to handle feelings and respond effectively in difficult talks. The goal is to improve workplace relationships and performance through strengthened communication abilities.
The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "Social Assertiveness".
The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "The Art of Listening".
The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "Communication Styles".
The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "Asking Questions".
The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "Awareness, Acceptance, and Change".
The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "Non-Verbal Communication".
The document provides 10 tips for improving communication skills: 1) Watch your body language and be aware of how you are communicating non-verbally. 2) Remove filler words from your speech like "um" and "ah". 3) Prepare for small talk conversations by having common topics like family, occupation, recreation, and dreams prepared. 4) Tell stories when communicating to make your message more engaging and persuasive. 5) Ask questions and repeat back what the other person said to show you are listening and to clarify understanding. 6) Minimize distractions when communicating with others. 7) Tailor your message to your specific audience. 8) Keep written and verbal communication brief but ensure all necessary information is included. 9) Develop empathy
The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills.
The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "The Dispositions of Counselling".
How to understand others, Empathize to be a better communicatorBabu Appat
Empathy is essential quality everyone has to build up in order to make their communication more effective. We have to build up a genuine interest in people. People Skill is an avenues where we'll have to do something to improve our communication effectiveness. Try to place yourself in other person's shoes. Understand what others need, and modify your delivery in accordance to that. We'll have to shed our ego, perhaps.
The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "Communication Barriers".
As global leaders, we need to manage teams working in several locations and often from different cultures.
My name is Marianne Dupuis and I've been coaching since 2010, with a true passion for cross cultural topics. This derives both from my experience leading multicultural teams myself for more than 2 decades and from enjoying living abroad for about that same time too.
www.mariannedupuiscoaching.com
The document provides guidance on how to have difficult yet successful conversations by focusing on understanding different perspectives, acknowledging feelings, and finding cooperative solutions rather than being adversarial. It discusses how assumptions, fear, secondary gains from conflict, and difficult personalities can make conversations harder. The tips include preparing by considering all viewpoints, addressing issues respectfully, using reframing, focusing on outcomes, and separating people from problems. The overall message is that with effort, difficult discussions can be approached constructively.
The document provides guidance on how to have difficult yet successful conversations by focusing on understanding different perspectives, acknowledging feelings, and finding cooperative solutions rather than being adversarial. It discusses how assumptions, fear, and secondary gains can make conversations more difficult and provides exercises to practice skills like active listening, reframing issues, and separating people from problems. The overall goal is to have outcomes that move the discussion forward by addressing issues constructively.
The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "Challenging and Closing Down".
The document describes a communication breakdown between the author and an acquaintance, B, during a lunch meeting. There was a lack of active listening on B's part as he interrupted and offered unwanted advice. The author also failed to receive B's intentions well. After reflecting, the author realized communication requires openness from both parties. The document then outlines 10 keys to effective communication, such as being receptive, maintaining eye contact, asking questions to further understanding, and connecting genuinely.
The document discusses the importance of effective communication. It states that effective communication helps avoid misunderstandings at work, allows people to express themselves, and enables deeper connections with others. It then discusses the "cone of learning" concept which suggests people are most likely to remember 90% of what they say and do, followed by 50% of what they see and hear simultaneously, and only 10% of what they only read. The document provides suggestions for applying this concept when communicating virtually. It suggests focusing on engagement over just information sharing to maximize retention and understanding.
The document discusses how to avoid being a boring teacher or communicator. It notes that boring teachers were painful to endure as students and that adults will not tolerate poor training materials. As a teacher, it is important to grab students' attention, make a personal connection with them, adjust to their level of understanding, and deliver information in a way that communicates care for the student. The goal is to translate materials into an understandable form and avoid just talking at students without connection.
The Power Pics series from ManageTrainLearn and Slide Topics is a large collection of images for you to use in your documents, presentations, and commercial work. Each presentation gives you a single theme with 25 carefully-chosen images which you can then download to use in your work. You can use them to enhance the look of a slide, to create a mood, for a touch of drama, emotion, or wonder, to illustrate a topic, or as an effective background. If the license allows, you can use them to create new images and slides of your own. Of course, you can also just sit back, browse through them, and enjoy them as they are. Where presentations are concerned, great images are priceless because every one is worth a thousand words.
www.managetrainlearn.com
The Power Pics series from ManageTrainLearn and Slide Topics is a large collection of images for you to use in your documents, presentations, and commercial work. Each presentation gives you a single theme with 25 carefully-chosen images which you can then download to use in your work. You can use them to enhance the look of a slide, to create a mood, for a touch of drama, emotion, or wonder, to illustrate a topic, or as an effective background. If the license allows, you can use them to create new images and slides of your own. Of course, you can also just sit back, browse through them, and enjoy them as they are. Where presentations are concerned, great images are priceless because every one is worth a thousand words.
www.managetrainlearn.com
The Power Pics series from ManageTrainLearn and Slide Topics is a large collection of images for you to use in your documents, presentations, and commercial work. Each presentation gives you a single theme with 25 carefully-chosen images which you can then download to use in your work. You can use them to enhance the look of a slide, to create a mood, for a touch of drama, emotion, or wonder, to illustrate a topic, or as an effective background. If the license allows, you can use them to create new images and slides of your own. Of course, you can also just sit back, browse through them, and enjoy them as they are. Where presentations are concerned, great images are priceless because every one is worth a thousand words.
www.managetrainlearn.com
The Power Pics series from ManageTrainLearn and Slide Topics is a large collection of images for you to use in your documents, presentations, and commercial work. Each presentation gives you a single theme with 25 carefully-chosen images which you can then download to use in your work. You can use them to enhance the look of a slide, to create a mood, for a touch of drama, emotion, or wonder, to illustrate a topic, or as an effective background. If the license allows, you can use them to create new images and slides of your own. Of course, you can also just sit back, browse through them, and enjoy them as they are. Where presentations are concerned, great images are priceless because every one is worth a thousand words.
www.managetrainlearn.com
The Power Pics series from ManageTrainLearn and Slide Topics is a large collection of images for you to use in your documents, presentations, and commercial work. Each presentation gives you a single theme with 25 carefully-chosen images which you can then download to use in your work. You can use them to enhance the look of a slide, to create a mood, for a touch of drama, emotion, or wonder, to illustrate a topic, or as an effective background. If the license allows, you can use them to create new images and slides of your own. Of course, you can also just sit back, browse through them, and enjoy them as they are. Where presentations are concerned, great images are priceless because every one is worth a thousand words.
www.managetrainlearn.com
This document is a collection of 25 illustrations of skyscrapers from major cities around the world. It includes images of skylines from cities like Chicago, New York, Hong Kong, Dubai, and Shanghai. The images can be used freely for presentations, documents, and commercial work as long as attribution is provided. The collection provides a variety of skyscraper and cityscape photos that can be used to illustrate topics related to architecture, urban planning, and cities.
The Power Pics series from ManageTrainLearn and Slide Topics is a large collection of images for you to use in your documents, presentations, and commercial work. Each presentation gives you a single theme with 25 carefully-chosen images which you can then download to use in your work. You can use them to enhance the look of a slide, to create a mood, for a touch of drama, emotion, or wonder, to illustrate a topic, or as an effective background. If the license allows, you can use them to create new images and slides of your own. Of course, you can also just sit back, browse through them, and enjoy them as they are. Where presentations are concerned, great images are priceless because every one is worth a thousand words.
www.managetrainlearn.com
This document provides 25 stock images that can be used for presentations, training materials, and commercial work. The images cover a variety of themes and are sourced from Creative Commons licensed photos on Flickr. Each image is accompanied by its source URL and license information to ensure proper attribution. Users are free to incorporate the images into their work and modify them if permitted by the license. The collection aims to offer diverse visuals to illustrate various topics.
The Power Pics series from ManageTrainLearn and Slide Topics is a large collection of images for you to use in your documents, presentations, and commercial work. Each presentation gives you a single theme with 25 carefully-chosen images which you can then download to use in your work. You can use them to enhance the look of a slide, to create a mood, for a touch of drama, emotion, or wonder, to illustrate a topic, or as an effective background. If the license allows, you can use them to create new images and slides of your own. Of course, you can also just sit back, browse through them, and enjoy them as they are. Where presentations are concerned, great images are priceless because every one is worth a thousand words.
www.managetrainlearn.com
This document provides 25 images that can be used for training, presentations, and commercial work. The images cover various topics related to sharing, such as sharing a meal, sharing knowledge, and sharing a drink. The images come from sources with Creative Commons licenses that allow for commercial use. Attribution is provided for each image. Users are free to use the images in their documents and presentations and can modify them if permitted by the license.
The Power Pics series from ManageTrainLearn and Slide Topics is a large collection of images for you to use in your documents, presentations, and commercial work. Each presentation gives you a single theme with 25 carefully-chosen images which you can then download to use in your work. You can use them to enhance the look of a slide, to create a mood, for a touch of drama, emotion, or wonder, to illustrate a topic, or as an effective background. If the license allows, you can use them to create new images and slides of your own. Of course, you can also just sit back, browse through them, and enjoy them as they are. Where presentations are concerned, great images are priceless because every one is worth a thousand words.
www.managetrainlearn.com
The Power Pics series from ManageTrainLearn and Slide Topics is a large collection of images for you to use in your documents, presentations, and commercial work. Each presentation gives you a single theme with 25 carefully-chosen images which you can then download to use in your work. You can use them to enhance the look of a slide, to create a mood, for a touch of drama, emotion, or wonder, to illustrate a topic, or as an effective background. If the license allows, you can use them to create new images and slides of your own. Of course, you can also just sit back, browse through them, and enjoy them as they are. Where presentations are concerned, great images are priceless because every one is worth a thousand words.
www.managetrainlearn.com
The Power Pics series from ManageTrainLearn and Slide Topics is a large collection of images for you to use in your documents, presentations, and commercial work. Each presentation gives you a single theme with 25 carefully-chosen images which you can then download to use in your work. You can use them to enhance the look of a slide, to create a mood, for a touch of drama, emotion, or wonder, to illustrate a topic, or as an effective background. If the license allows, you can use them to create new images and slides of your own. Of course, you can also just sit back, browse through them, and enjoy them as they are. Where presentations are concerned, great images are priceless because every one is worth a thousand words.
www.managetrainlearn.com
The Power Pics series from ManageTrainLearn and Slide Topics is a large collection of images for you to use in your documents, presentations, and commercial work. Each presentation gives you a single theme with 25 carefully-chosen images which you can then download to use in your work. You can use them to enhance the look of a slide, to create a mood, for a touch of drama, emotion, or wonder, to illustrate a topic, or as an effective background. If the license allows, you can use them to create new images and slides of your own. Of course, you can also just sit back, browse through them, and enjoy them as they are. Where presentations are concerned, great images are priceless because every one is worth a thousand words.
www.managetrainlearn.com
The Power Pics series from ManageTrainLearn and Slide Topics is a large collection of images for you to use in your documents, presentations, and commercial work. Each presentation gives you a single theme with 25 carefully-chosen images which you can then download to use in your work. You can use them to enhance the look of a slide, to create a mood, for a touch of drama, emotion, or wonder, to illustrate a topic, or as an effective background. If the license allows, you can use them to create new images and slides of your own. Of course, you can also just sit back, browse through them, and enjoy them as they are. Where presentations are concerned, great images are priceless because every one is worth a thousand words.
www.managetrainlearn.com
The Power Pics series from ManageTrainLearn and Slide Topics is a large collection of images for you to use in your documents, presentations, and commercial work. Each presentation gives you a single theme with 25 carefully-chosen images which you can then download to use in your work. You can use them to enhance the look of a slide, to create a mood, for a touch of drama, emotion, or wonder, to illustrate a topic, or as an effective background. If the license allows, you can use them to create new images and slides of your own. Of course, you can also just sit back, browse through them, and enjoy them as they are. Where presentations are concerned, great images are priceless because every one is worth a thousand words.
www.managetrainlearn.com
The Power Pics series from ManageTrainLearn and Slide Topics is a large collection of images for you to use in your documents, presentations, and commercial work. Each presentation gives you a single theme with 25 carefully-chosen images which you can then download to use in your work. You can use them to enhance the look of a slide, to create a mood, for a touch of drama, emotion, or wonder, to illustrate a topic, or as an effective background. If the license allows, you can use them to create new images and slides of your own. Of course, you can also just sit back, browse through them, and enjoy them as they are. Where presentations are concerned, great images are priceless because every one is worth a thousand words.
www.managetrainlearn.com
The Power Pics series from ManageTrainLearn and Slide Topics is a large collection of images for you to use in your documents, presentations, and commercial work. Each presentation gives you a single theme with 25 carefully-chosen images which you can then download to use in your work. You can use them to enhance the look of a slide, to create a mood, for a touch of drama, emotion, or wonder, to illustrate a topic, or as an effective background. If the license allows, you can use them to create new images and slides of your own. Of course, you can also just sit back, browse through them, and enjoy them as they are. Where presentations are concerned, great images are priceless because every one is worth a thousand words.
www.managetrainlearn.com
The Power Pics series from ManageTrainLearn and Slide Topics is a large collection of images for you to use in your documents, presentations, and commercial work. Each presentation gives you a single theme with 25 carefully-chosen images which you can then download to use in your work. You can use them to enhance the look of a slide, to create a mood, for a touch of drama, emotion, or wonder, to illustrate a topic, or as an effective background. If the license allows, you can use them to create new images and slides of your own. Of course, you can also just sit back, browse through them, and enjoy them as they are. Where presentations are concerned, great images are priceless because every one is worth a thousand words.
www.managetrainlearn.com
The Power Pics series from ManageTrainLearn and Slide Topics is a large collection of images for you to use in your documents, presentations, and commercial work. Each presentation gives you a single theme with 25 carefully-chosen images which you can then download to use in your work. You can use them to enhance the look of a slide, to create a mood, for a touch of drama, emotion, or wonder, to illustrate a topic, or as an effective background. If the license allows, you can use them to create new images and slides of your own. Of course, you can also just sit back, browse through them, and enjoy them as they are. Where presentations are concerned, great images are priceless because every one is worth a thousand words.
www.managetrainlearn.com
It's beautiful creative expression carefully curated to revisit areas of lateral or divergent thinking with thought stimulants that's adds both VALUE and PURPOSE.
D ABRAHAM - Freelancing Associate Affiliate IAPWE-International Association of Professional Writers and Editors NY-Remotely based in United Arab Emirates UAE-AJMAN.
Entrepreneurship is a journey filled with challenges, failures, and triumphs. Success does not come easy, especially in the competitive world of business.
However, many successful entrepreneurs have defied the odds and built empires from scratch through hard work, perseverance, and passion. Their stories serve as a source of inspiration for aspiring entrepreneurs who dream of making it big in the business world.
In this article, we will explore the inspiring journeys of successful entrepreneurs and learn valuable lessons from their experiences.
The Interplay of Emotional Intelligence and Personality Development: Insights...Tim Han Success Insider
Discover the critical connection between emotional intelligence and personality development in this presentation. Explore how self-awareness, self-regulation, motivation, empathy, and social skills shape our personalities and influence our interactions. Learn from Tim Han, a renowned personality development speaker, and his Success Insider channel, which offers Life Mastery Achievers (LMA) courses. Gain practical strategies for personal growth and unlock your potential by mastering emotional intelligence.
CHAPTER TWO (SHATKARMA AND PRANAYAMA)
Chapter 2 Verse 1 Being established in asana, pranayama should be practiced
Thus being established in asana and having control (of the body), taking a balanced diet; pranayama should be practiced according to the instructions of the guru.
Chapter 2 Verse 2
When prana moves, chitta (the mental force) moves. When prana is without movement, chitta is without movement. By this (steadiness of prana) the yogi attains steadiness and should thus restrain the vayu (air).
Prana and mind are intricately linked. Fluctuation of one means fluctuation of the other. When either the mind or prana becomes balanced the other is steadied. Hatha yoga says, control the prana and the mind is automatically controlled, whereas raja yoga says, control the mind and prana becomes controlled.
Chapter 2 Verse 3
As long as the vayu (air and prana) remains in the body, that is called life. Death is when it leaves the body. Therefore, retain vayu.
Chapter 2 Verse 4
The vital air does not pass in the middle channel because the nadis are full of impurities, So how can the state of unmani arise and how can perfection or siddhi come about?
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The Art of Conversation
Communications
MTL Course Topics
COMMUNICATIONS
The Art of Conversation
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The Art of Conversation
Communications
MTL Course Topics
The Course Topics series from Manage Train Learn is a large collection of topics that will help you as a learner
to quickly and easily master a range of skills in your everyday working life and life outside work. If you are a
trainer, they are perfect for adding to your classroom courses and online learning plans.
COURSE TOPICS FROM MTL
The written content in this Slide Topic belongs exclusively to Manage Train Learn and may only be reprinted
either by attribution to Manage Train Learn or with the express written permission of Manage Train Learn.
They are designed as a series of numbered
slides. As with all programmes on Slide
Topics, these slides are fully editable and
can be used in your own programmes,
royalty-free. Your only limitation is that
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as your own.
Copyright Manage Train Learn 2020
onwards.
Attribution: All images are from sources
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include pixabay, unsplash, and freepik.
These images may also be those which are
in the public domain, out of copyright, for
fair use, or allowed under a Creative
Commons license.
3. 3
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The Art of Conversation
Communications
MTL Course Topics
ARE YOU READY?
OK, LET’S START!
4. 4
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The Art of Conversation
Communications
MTL Course Topics
Goffman’s Politeness Theory
The concept of kindness in conversation is linked to Politeness theory which was first developed by Erving Goffman in the 1950’s,
though based on Chinese values of “saving face”.
Goffman suggested that, when we need to ask someone
for something, we need to be aware that, unless there is
something in it for them, they do not have to agree to
the request or do anything about it. The way we can
make it safe for them to comply is, first, to meet their
need to be appreciated, admired, and respected and,
second, not to make them feel hemmed in, threatened,
or put under pressure.
So, let's say we are going up for promotion and would
like a letter of recommendation from our boss. Our best
chance of getting it is if we let the boss know that we are
coming to them, rather than anyone else, because we
appreciate their position and expertise in the job area we
are going for. At the same time, we would let them know
that, if they felt it inappropriate, we would, of course, ask
one of the other (less qualified) people instead.
This theory also works when we are holding difficult conversations with
others where they need to act differently to comply with rules and
policies.
Goffman says that this is an example of using "positive face", ie showing respect, and
"negative face", ie giving them some freedom to respond or adjust the request to suit them.
5. 5
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The Art of Conversation
Communications
MTL Course Topics
Making Genuine Contact with Others
Many of the barriers in
communications arise because we lack
the skills and techniques to overcome
our fears about making genuine
contact with other people.
So, here, from Richard Denny, author
of "Communicate to Win", are 10 tips
to help you break down the barriers.
1. speak to people
2. smile at people
3. address people by name
4. be warm, friendly, and helpful
5. be enthusiastic about life
6. be genuinely interested in other
people
7. look for the chance to praise
8. be considerate of others' feelings
9. be thoughtful and respectful of
others' opinions
10. be a great listener.
Flickr attribution: /andreasoverland/2832638480/
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The Art of Conversation
Communications
MTL Course Topics
Put Yourself Into Other
People’s Shoes
"There are a lot of brilliant people in this world who are,
and will remain, ineffective leaders. Why? Because they
are so interested in themselves and their
accomplishments that they never get around to
appreciating and understanding the feelings of other
people who are sharing this world with them.
Sometimes, usually later in life, these talented,
egocentric individuals suffer painful hardships. They
understand, often for the first time, the kind of problems
less talented or less fortunate people have suffered all
their lives. They suddenly discover a new and important
dimension: sensitivity to the feelings, emotions, and
experiences of other people.
Effective leaders don't wait before they appreciate the
kind of problems others are facing. Instead they
constantly try to put themselves in others' shoes - try to
imagine how they would feel in the same circumstances.
They are constantly aware of what makes others tick, and
try to be helpful at the same time they ask others to help
them.“ (John Luther)
Flickr attribution: /bevgoodwin/14033492774/
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The Art of Conversation
Communications
MTL Course Topics
Speak With Good Purpose
"Speaking with good purpose" is a way to converse with others in a positive, constructive, and enhancing way, even if
the situation is a difficult one. It means thinking before we speak, deciding only to speak if the intention is honest, and
doing it with consideration for the feelings of other people.
Scenario 1
If we work beside someone whose work area is
untidy, we might finally lose our patience and
blurt out without thinking, "You're so sloppy.
Everything is a mess!"
Your colleague is likely to react defensively and
do nothing about the mess.
Scenario 2
If, on the other hand, we think first about our
intention, we might instead say something like,
"You know, I find it hard to share an office with
you because we each have different ideas about
how to organise our work areas."
This has no emotion and may lay the ground for a
discussion about your different needs.
Flickr attribution: /st00ka/4082889981/
vs
8. 8
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The Art of Conversation
Communications
MTL Course Topics
KISS vs KILL in theArt of Conversation
There's a concept in the sales world
called KISS vs. KILL: Keeping It Short
and Simple versus Keeping It Long and
Lengthy. Untrained sales reps often
"KILL" the sale by dominating the
conversation, forcing the agenda, and
talking about things that they think are
important in the product or service,
rather than having a focused
conversation and finding out what the
other person wants or needs. A good
sales rep knows that, in the art of
conversation, you need to build a
connection, not a barrier.
I
K S S
KEEP IT SHORT SIMPLE
&
…is
usually
better
than…
I
K L L
KEEP IT LONG LENGTHY
&
9. 9
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The Art of Conversation
Communications
MTL Course Topics
Be Efficient with your Speaking
A quality conversation is all about conveying information directly that will interest the other person. In answer to
the question, “Did you have a good time on holiday in the mountains?”, look at how Jill replies. It's full of filler
words. John’s reply is much shorter but the information being conveyed is exactly the same. However, it sounds
more confident and even more sophisticated.
John: “Me and my friends
went snowboarding. It was
actually my first time and it
was a lot harder than it
looked.”
Jill: "Well, I had an ok time, I guess. I
went snowboarding with some of my
friends and uhm.... well it's actually a
lot harder than it looked. Uh...that's
about it. I guess I had fun ha ha."
You: “Did you have a
good time on holiday in
the mountains?”
10. 10
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The Art of Conversation
Communications
MTL Course Topics
Silence
Silence and well-timed pauses are essential parts of
one-to-one communication. It has been found that
the average pause between questions and answers in
a conversation is 0.7 seconds, a pace that gives little
chance for reflection at a deeper level. It is often in
the silences that a lot can happen.
Silence...
allows people the chance to decide if they want to
say something
allows people to recollect
allows people time to catch up
allows people to come to terms with what they
want to say
allows people the chance to listen to themselves
allows people the chance to slow the pace down.
It is worth noting that the word "silent" is an
anagram of the word "listen".
Flickr attribution: /16210667@N02/15617432129/
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The Art of Conversation
Communications
MTL Course Topics
Keep Quiet Everyone knows of other people who have not spoken for years because of a fallout over
what one of them said. This can happen because we say something before we think. If you
do this more than you'd like, the following 7 tips will show you how to change the habit.
7 Tips for How to Stop Saying Everything You Think
Most people
appreciate
politeness in
others, so do
it yourself.
Value being
polite more
than being
talkative.
Use visual
reminders.
Quotes are
good, eg "if
you can't say
something
nice, don't say
anything at
all."
Realize your
thoughts are
personal.
They belong
to you and
you alone.
Share them
with only a
select few.
Speak slowly
so that you
have time to
weigh up
what you are
saying before
saying it.
Put yourself in
the position
of the other
person before
you speak. If it
might hurt
them, keep
your thoughts
to yourself.
If you find
yourself in a
situation
where it is
hard to keep
quiet, leave
the situation
as soon as
you can.
Think before
you speak
rather than
the other way
round. That
way you won't
blurt things
out that you
later regret.
1 2 3 4 6 7
5
12. 12
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The Art of Conversation
Communications
MTL Course Topics
You Don’t Have to Say
Everything You Think
Marshall Thurber, a partner in one of the most
successful real estate companies in San Francisco,
likes to quote to his staff the words of Rolling
Thunder, an American Indian medicine man.
“People have to be responsible for their thoughts,
so they have to learn to control them. It may not
be easy but it can be done. We don’t have to eat
everything we see and we don’t have to say
everything we think. So we begin by watching our
words and speaking with good purpose only.”
Now Thurber has made it a company rule: “if it
doesn’t serve, don’t say it”. Anyone caught
disobeying this rule forfeits a $20 bill to charity.
Flickr attribution: /pedrosimoes7/8578279742/
Silence is golden
13. 13
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The Art of Conversation
Communications
MTL Course Topics
Conversational Weaving
When you are in a social interaction, ie one where you are
getting to know another person, the conversation reaches a
dead-end when there are no other topics to talk about that
interest you or the other person. That's why you should supply
the other person with multiple topics to pick up on.
Let's say you've just met a new colleague who asks you where
you're from. You could just say, "I live in London" full stop. If the
other person isn't interested in London, that's the end of the
conversation. However, if you say, "I live in London but I've
always wanted to move to the outskirts because I love nature
and I hate being around too many people", you give the other
person at least four topics to pick up on.
This is what is known as "conversational weaving" or threading
new topics into your replies to help the conversation move
forward.
Thread Cutting and Thread Strengthening: The great thing about conversational weaving is that, if a
conversation starts to get emotional or heated, you can cut the thread by ignoring it, or changing it.
Alternatively, you can strengthen the thread by relating to what they say, repeating it, or reinforcing
it.
TIP
14. 14
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The Art of Conversation
Communications
MTL Course Topics
Stop Piling On
the Words
If you want people to understand what you want them to do, stop piling on the
words. Here is an example of confusing and incomprehensible communication from
Steve Roesler of allthingsworkplace.com.
What the boss says: "We
finished the senior level meeting
and it looks as if we have to
increase our numbers. We've
been working hard on that
project for a long time. I told the
management team about the
obstacles, how much overtime
people have been putting in,
and what the client has been
saying. You know how much I
appreciate your....“ (blah, blah,
blah)
What the boss means and should say: "We have to increase our sales by 10% and decrease
our expenses by 5%. It's not really negotiable. I want to decide before the end of the
meeting how we can do that."
Flickr attribution: /wwworks/8438874248/
15. 15
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The Art of Conversation
Communications
MTL Course Topics
How to Create Rapport, and, With It, Liking
One of the problems with any sort of
one-to-one communication is that
human beings think, feel, and talk at
different rates. This is often the
underlying reason why men and
women mis-communicate since
women tend to think, feel, and talk
faster than men. Adjusting your
speaking rate to the other person's is
thus one of the most important skills
in building rapport. For example, you
can slow down by taking more pauses
and you can speed up by replying
quicker in shorter statements. You can
also talk about things you have in
common with the other person, using
humour which you both find funny,
and synchronising each other's
movements and body language. When
you build rapport, you get on each
other's wavelength and the
conversation not only becomes easier,
it becomes the basis of building
connection and liking.
16. 16
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The Art of Conversation
Communications
MTL Course Topics
Why Listening Is One of the Most Important Skills
When a customer has a query, stop what
you're doing and listen.
When a customer has a complaint, open your
eyes and listen.
When a member of staff has a grievance, go
somewhere quiet and listen.
When a member of staff has a suggestion to
put, get out your notebook and listen.
When a colleague is updating you on work
progress, focus your thoughts and listen.
When a supervisor is giving you instructions,
clear your mind and listen.
When a manager is giving you feedback,
suspend your judgment and listen.
When you care about another person, open
your heart and listen.
"It's a mistake to think that we only listen with our ears. It's much more important to listen with the
mind, the eyes, the body and the heart. Unless you truly want to understand the other person, you'll
never be able to listen." (Mark Herndon)
Flickr attribution: /31403417@N00/6201411854/
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The Art of Conversation
Communications
MTL Course Topics
FOETAL Listening
F for Focus
on what they
say
O for Open
your mind
E for Empathic
understanding
T for Total
listening where
nothing is
missed
A for staying
Alert
L for Learning
something new
One of the secrets to keeping informed is the ability
to listen and learn from what you hear.
The majority of people can hear; some of us can
actively listen; only a few of us learn something
important when we listen. Most everyday listening is
missed listening. We only half hear what others say
because we're so busy thinking what we're going to
say or waiting for the chance to get in or becoming
distracted by other thoughts.
True listening spells out the mnemonic FOETAL:
focused, open, empathic, total, alert and learning.
Leaders know how to listen and what to listen for. In
this way they hear things that others miss.
FOETAL listening can give birth to something new.
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The Art of Conversation
Communications
MTL Course Topics
A common mistake that a lot of people
make when meeting someone new, is
entering what is known as "Interview
Mode". They bombard the other
person with question after question
after question, and this can be
extremely uncomfortable. The issue
with asking too many questions is that
it makes the conversation very one-
sided. When you ask a question you're
not sharing any information about
yourself. All you're doing is demanding
information from the other person.
This is where that uncomfortable
feeling comes from. There's a lack of
connection. You want to be sharing
information about yourself as much as
possible so that you can build a
connection.
Build a Connection, Not a Barrier
19. 19
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The Art of Conversation
Communications
MTL Course Topics
Use Statements not
Questions
The default mode in good conversations is to make statements which the other
person can pick up on, rather than firing questions at them that can sometimes
be awkward. Below are three different kinds of statement you can make in
conversations.
When you are meeting new people, a question such as, "What do you think of the
course?" can be a non-starter because it doesn't share anything about yourself. Instead,
if you replace the question with a story or opinion about yourself, you give the other
person a lot to come back with. Here's what you could say instead: "I was a bit nervous
before coming. I didn't like school and thought it would be like that. But, actually, I really
like it and, to my surprise, I've learnt a lot. How about you?“
The "Cold Read" statement is a good way to get a conversation going. What you do is to
make a statement about the other person which you've observed and, to you, seems a
credible interpretation based on facts. So, you could say to a new member on the
course, "Hey, I liked the way you explained things in the last topic. You must know a lot
about this subject", they can then agree with you, or say it's not actually correct, or ask
why you thought that way.
Random statements based on something you and the other person have in common are
a good way to share information with others and get a conversation going. On a course,
you could mention to someone over coffee, "Wow, that video was pretty awesome!" or
"Boy, it's hot in there!" or "Hey, did you understand that last point in there?". Random
statements allow others to agree, disagree, or ask for more information. They also bring
a sense of creativity and spontaneity to the conversation which can lighten the
atmosphere.
2. The
"Cold
Read"
Statement
3. The
Random
Statement
1. The
Story or
Opinion
Statement
20. 20
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The Art of Conversation
Communications
MTL Course Topics
Six Degrees of Separation
If you really want to be an effective
communicator, it helps to see yourself
as someone who is linked to other
people on every level. Quantum
physicists tell us that we (and
everything in the universe) are
actually linked through energy and
vibration. We all come from the same
stuff.
The idea that we are much closer
than we think to other people has led
to the notion, put forward by
American social psychologist Stanley
Milgram, that everyone can find a real
chain of acquaintance to anybody
else by six degrees of separation.
When Columbia University tested this
idea by giving 60,000 volunteers a
random name from anywhere in the
world, 384 of the volunteers found
they were linked to their targets
inside 6 moves.
Flickr attribution: /dougliz/9604436110/
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The Art of Conversation
Communications
MTL Course Topics
THAT’S
IT!
WELL DONE!
22. 22
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The Art of Conversation
Communications
MTL Course Topics
THANK YOU
This has been a Slide Topic from Manage Train Learn