Because of miscommunication there can be lots of frustration and anger. This model will help you understand the root of the misunderstanding and helps you deal the situation better the next time.
For more details, please visit: www.liveyourmark.com/pctp
or http://preview.liveyourmark.com/be-a-coach/
For mor life tips visit www.liveyourmark.com/blog
Communication allows people to work together effectively and get things done, while lack of communication can cause problems. The document discusses various forms of communication like writing, phone calls, meetings, and presentations. It provides tips for communicating clearly and effectively, such as being direct, using some visuals, and staying on topic without going off on tangents. Clear communication is important for engineers to convey important information to others.
Customer attendant netiquettes
Customer
relationship
. Improve business
2. Retain customer
3. Attract new customer
4. Increase profitability
5. Decrease customer
management cost
Customer Retention Strategies
Set customer expectations
2. Be the expert
3. Build trust through relationships
4. Implement anticipatory service
5. Build KPI’s around customer service
6. Build relationships online
7. Implement customer feedback surveys
Handle customer complain
How to Say NO Without Feeling Guilty
Acknowledge that you can't do everything
Know that you can't please everyone
Understand why you have a hard time saying no.
Understand the different tactics people use to get you to say "yes.“
Explain why you can't do it
Give the person some alternatives.
Remain polite to say No
Navigating Difficult Conversations: Deliver Your Message with Poise, Empathy ...HRDQ-U
Difficult conversations are inevitable in any workplace. Those conversations can create unhappiness, stress, and tension. They can also impair and even destroy relationships. When handled poorly, they are likely to result in serious problems that interfere with productivity and leave everyone involved feeling frustrated and dissatisfied.
You can’t avoid these kinds of conversations, but you can learn how to handle them more effectively. Developing the ability to handle these challenges will pay off in terms of reduced stress, increased confidence, improved relationships, increased trust, fewer problems, better teamwork, higher productivity, and better career opportunities.
The document discusses the importance of providing effective feedback and outlines four steps and techniques for doing so, including setting clear objectives, observing performance, giving immediate feedback, and recognizing positive performance. It also provides tips for giving constructive feedback such as being specific, using the I technique, ending on a positive note, and recognizing improvement. The conclusion restates that meaningful feedback reinforces good performance and encourages growth.
The document provides tips on attracting and retaining customers. It discusses having a marketing plan, understanding the 4 Ps and 4 Cs of marketing, knowing your customers and what they want, engaging with customers through social media, leveraging networks and word-of-mouth, and saying thank you. Social media is positioned as an important way to have two-way conversations with customers and engage them through various online channels.
Giving and receiving feedback helps improve performance and interactions with others. When giving feedback, do so constructively by focusing on positives and being timely. Address issues close to when they occurred. Both the giver and receiver should aim to make it a learning experience, not a criticism. The receiver should listen actively without rejecting the feedback, and ask questions to better understand and apply the feedback.
This document defines communication and describes the basic elements and types of communication. It discusses verbal and non-verbal communication. It also outlines the communication cycle involving a sender, message, medium, and receiver. Feedback is identified as the final stage. Barriers to effective communication are also defined, including physical, psychological, language/semantic, organizational structure, and cross-cultural barriers.
Communication is the exchange of information through words, sounds or behaviors to express ideas, thoughts or feelings. Effective communication requires understanding who to communicate with, their needs, and how to convey the appropriate amount of information in a way they can understand. Barriers like cultural differences must be considered, and the message should be clear, concise and adapted to the listener's perspective. Providing and receiving feedback is important to ensure understanding and improve future communication.
Effective Communication Skills - Part 1Jaydeep Bose
This document discusses effective communication skills. It defines communication as the process of transferring information from a sender to a receiver through a medium that can be impacted by barriers. It notes that communication consists of 55% body language, 38% words, and 7% paralinguistic cues. The document outlines objectives of understanding communication's importance and improving verbal and non-verbal skills. It also lists the 7 Cs of effective communication and barriers to communication.
Motivational interviewing is a counseling technique used to encourage behavior change by helping subjects identify personal reasons for making changes. It is based on the stages of change model and involves expressing empathy, developing a discrepancy between current behavior and goals, avoiding argumentation and rolling with resistance, and supporting self-efficacy. The core principles include expressing understanding of the subject's perspective, creating an awareness of how current behaviors do not align with goals, shifting perspectives when met with resistance rather than confronting, and emphasizing the subject's ability to change.
Giving and receiving feedback are tough for everyone. Who wants to criticize others or be criticized? Although managers have a duty to give honest feedback to staff and peers, many people resist change or differ on how to change—leading to interpersonal conflicts and impacting deliverables.
This document discusses effective communication and feedback skills for clinical mentoring. It identifies key principles like giving feedback in a "feedback sandwich" - starting with a positive, then improvement suggestion, ending with another positive. Feedback should be specific, factual, and non-judgmental. Both mentors and mentees can improve communication through active listening, reflecting, and summarizing. Feedback is most useful when given respectfully and with the goal of supporting learning and growth.
Do you think you get enough feedback about how you can be more effective from your boss?.... Your team probably thinks the same about you.
Receiving good feedback gives you powerful information that can dramatically decreases the time required to master a skill or help you blow down the barriers that prevent you from getting to the next level. If only you knew.
Slideceo is an online platform selling Professional PowerPoint Presentation Templates. There are more than 15+ categories to choose from such as analysis, marketing, sales, analytics, diagrams, arrows, project, cycles, etc. All the slides are completely editable. The user can change the colour, shapes, size, font,etc.
Persuading in interpersonal skills and communication skillsFaizan Rasool
The document discusses the concept of persuasion and effective methods for persuading others. It defines persuasion and explains that Aristotle identified three key appeals - ethos, logos and pathos. Ethos refers to the credibility of the persuader, logos to the use of logic and facts, and pathos to emotional or motivational appeals. The document contrasts persuasion with propaganda and manipulation, and recommends adopting an approach of arguing persuasively while also listening to others' perspectives. It discusses advocacy, where one takes a position to influence others while explaining their reasoning, and inquiry, where one asks open-ended questions to understand others' viewpoints.
There is an art to giving and receiving feedback. To get better, feedback is necessary – but it also can backfire if handled poorly. This session is for managers and non-managers and addresses the art of feedback and working with subordinates or peers/team members.
The document provides information about effective communication skills training. It covers topics like understanding communication models and barriers, active listening skills, asking questions, and different types of communication including face-to-face, meetings and presentations, and written/email. The training aims to help participants improve their communication abilities and lists learning objectives for each module.
The document discusses effective communication and customer service in a healthcare setting. It defines communication and describes the communication process. It emphasizes the importance of listening, empathy, and understanding others' perspectives. Customer service involves having a positive attitude, being responsive, assuring customers, and showing empathy. Giving excellent customer service means being available, speaking clearly, having a positive attitude, acknowledging mistakes, and serving customers.
The document discusses important considerations for conducting the HRDNI (Human Resource Development Needs Identification). It notes that there are three forces investigators must be aware of during the process: organizational politics, espoused theory, and organizational defense mechanisms. The document also stresses that for RNC specifically, staff have not been provided adequate support or training to develop the necessary skills for their duties.
The two-day training workshop aimed to help participants improve their public speaking skills through modules on understanding public speaking, overcoming stage fright, speech preparation and delivery, the use of body language and voice modulation. Key lessons included different types of public speaking, qualities of effective speakers, and models for structuring speeches to capture audience attention and motivate action. Participants had opportunities for individual and group presentations to practice their skills.
By the end of this presentation, you will :
-Understand the process of effective communication
-Know the barriers to communication
-Know the various techniques of listening
-Understand and be able to use effective probing techniques
-Be able to use mechanics of good writing skills
-Develop an understanding of good practices in writing emails able to prepare effective presentations
The MTL Professional Development Programme is a collection of 202 PowerPoint presentations that will provide you with step-by-step summaries of a key management or personal development skill. This presentation is on "Body Language in Presentations" and will show you how to use your body language in your presentations.
This document provides strategies and tips for delivering an impromptu speech with little preparation time. It suggests organizing a speech around a past, present, and future framework or using a point, reason, example structure. Specific techniques are outlined, such as having an attention-grabbing opening, following the "rule of three," and providing a concluding clincher. Guidance is offered for both preparing and delivering the speech, including appearing confident, maintaining eye contact, using transitions, and observing time limits.
Content 5 Steps To Build Your Rationale - The Word FactoryCarmen Martin
This document outlines a lab experiment to evaluate four cranial nerves related to vision and eye movement. It describes testing the optic nerve (cranial nerve II) which is responsible for vision, by checking each eye individually with a pen light. It also tests the oculomotor nerve (cranial nerve III) which controls eye movement, by having the patient follow a pen light as it is moved around their field of vision. The purpose is to observe the functions of these cranial nerves and record the results.
The MTL Professional Development Programme is a collection of 202 PowerPoint presentations that will provide you with step-by-step summaries of a key management or personal development skill. This presentation is on "Using Your Voice in Presentations" and will show you how to use your voice to best effect in your presentations.
This document provides an overview of selection interview skills for recruitment. It discusses thorough preparation, maintaining control of the interview, gathering evidence, and wrapping up the interview smoothly. The key points are:
1) Thorough preparation is essential, including familiarizing yourself with candidates' details in advance.
2) Maintaining control through active listening and structured questioning allows you to direct the interview effectively.
3) Gathering evidence in a systematic way using a person specification ensures all requirements are assessed.
4) Wrapping up interviews pleasantly without indicating decisions keeps the process business-like.
I'm asking you to please move to the designated waiting area.
Customer: No way, I'm not moving.
1. Acknowledge their perspective: I understand you may not want to move, but...
2. Provide a reason: moving to the waiting area will help me assist you better.
3. Offer reassurance: I'm not trying to inconvenience you, I just need you to move so I can help you.
4. Ask again politely: Please, will you move to the waiting area with me? It will really help.
Customer: Fine, let's go.
How To Make A Hypothesis In Researc. Online assignment writing service.Tracy Hill
The speaker shares about their journey from 3 years ago when they could not imagine giving a senior speech, to now standing on the Principia Ridgeway stage. They discuss how their introduction to Christian Science through a family member opened them up to new opportunities, leading them to Principia where they are honored to share their story. The speech looks back on their unexpected journey and growth over the past few years.
The document discusses key principles of communication in the workplace, including:
1) It defines communication and describes different forms such as verbal, nonverbal, and graphic communication.
2) It outlines different types of communication like intrapersonal, interpersonal, public, and mass communication.
3) Effective communication requires understanding elements like the sender, message, receiver, feedback, channel, and context/setting. Barriers can introduce noise or interference.
Effective public speaking presentation editedAriel Ramos
The researchers surveyed 3,000 U.S. inhabitants about their biggest fears. Speaking before a group was the number one fear at 41%, followed by heights at 32% and insects/bugs and financial problems both at 22%. The top 10 fears also included deep water, sickness, death, flying, loneliness, and dogs. The study provides insight into common human fears as reported by a sample of the U.S. population.
If your voice guidelines are just six adjectives in the brand book you're not alone, but you’re missing a big opportunity.
Your voice has a huge role to play in conveying what you stand for and communicating with your audience. It isn’t just about brand, marketing, or the emotional side of things. It’s also about the rational: if you’re trying to create a great product or service, voice has an impact on your user experience too.
It’s time to give your voice more consideration and your writers better guidance. In this webinar you’ll learn about what makes a good voice, and how to create guidelines your colleagues will actually use. You’ll also hear a case study from Samaritans on how they created and rolled out a refreshed brand voice.
Know and avoid the biggest mistake in difficult conversations 181114Sonia Gill
The single biggest reason a difficult conversation fails is because we don’t clearly tell the other person what the problem is. In this webinar Sonia Gill will be sharing how you can get clear on the issue and say it so that you can create the positive change that is needed.
MGT 309Speech Planning DocumentAdapted from Business S.docxannandleola
MGT 309
Speech Planning Document
Adapted from Business Scenarios & UNCG Speaking Center
Introduction
In a way that connects to your audience, speak your purpose & how this topic connects to them.
· Intro Self
· Hook/First Sentence
· Focus and 3 main points/preview (matches the three below)
transition
Body
Detail the contents with stories and appropriate tone.
Sub-Point 1:
Sub-Point 2:
Sub-Point 3:
transition
transition
transition
Closing
Leave the audience with a good feeling.
· Summary
· Positive thought or call to action
Performance improvement behavior:
How to Reduce Your Public Speaking Anxiety
Anxiety will interfere with your ability to be comfortable, confidence and charismatic, and often times it comes from our threat of perceive social rejection. We are fearful that if someone knows us that they will reject us. Furthermore, we don’t want another to think of us as stupid. This self-defeating thinking get is our way and shows up in the body. The following is a list to help you think and reduce your anxiety so you can enjoy presenting.
1. Re-frame the experience. Do NOT dwell in the uncertainty, but instead focus your mind on the phrase “It’s just a conversation.” Whether it’s a conversation of one-on-one or one-to-many, it’s still simply a conversation. Think that way.
2. You believe you more than anyone else in the world; therefore you must control the brain messages (thoughts) that are self-defeating. You are not an idiot, You are in fact a beautiful wonderful person. Be sure to tell yourself that you are worthy and competent.
3. Be careful of the ‘imposter syndrome.’ The thoughts say tell you that you don’t have anything of value to offer – that you do not belong in this situation. By being in the situation, you have something to offer.
4. Manage your body. When our threat response is activated, our biology is to funnel energy to prepare us to fight or flight. Therefore energy goes out of our brains and into our arms and legs. This is biology. To quiet the threat response, breathe deep and tell yourself that you are safe, that you are prepared, that you are worthy, and that the audience is for you. Additionally, know that the threat response is often at its height at the beginning of the talk; therefore, plan an audience activity in the beginning to give yourself a moments break, or perhaps take a sip of water. Just a little moment will help.
5. Prepare more information that you need. In the moment of execution, you will forget to say some information and other information. No worries. Nobody but you knows of your change. Enjoy it. Don’t be thrown-off by the change. Go with the flow.
6. Practice. Practice. Practice. Your brain has difficulty distinguishing imagination and reality. Use this strategy to make the uncertain certain. It will reduce your anxiety.
7. When you practice, spend more time on the introduction. Polish it to perfection and you’ll feel ...
This document provides an overview of effective communication skills and strategies. It discusses:
- The importance of effective communication in careers and personal lives
- Key elements of the communication process such as listening skills, asking questions, communication styles, and barriers
- Tips for active listening, questioning techniques, and adjusting communication style
- The overall communication process involving encoding messages, choosing channels, decoding feedback
- How to communicate effectively through listening attentively, tailoring messages, using appropriate tone and body language
The document outlines a presentation on communication skills for managers. It covers what managers need to communicate, creating an effective communication climate, empowering employees through communication, listening skills, obstacles to communication, benefits of effective communication, and writing skills. Sample exercises are provided on listening, communication problems, and a training evaluation.
Similar to Series 4: 4 sides of a message - Model by Schulz von Thun (20)
12 principles of leadership - Part 3 of 3Kelvin Lim
For more insights about leadership from Principal Coach of ECI and Southeast Asia's first Master Coach Kelvin Lim, please, click here:
https://www.linkedin.com/today/post/author/posts#published?trk=mp-reader-h
Leadership starts with the right mindset. Become a leader now.
12 principles of leadership - Part 2 of 3Kelvin Lim
The document discusses 12 principles of leadership presented by Executive Coach International Pte Ltd, including principles 5-8. Principle 5 is foresight, or being able to anticipate outcomes and circumstances. Principle 6 is responsiveness, responding to new situations with minimal errors. Principle 7 is attraction, discovering what makes you attractive to build personal magnetism. Principle 8 is influence, creating an attractive position through strong communication to increase attraction and charisma. The document encourages following Executive Coach International for more leadership principles.
12 principles of leadership - Part 1 of 3Kelvin Lim
For more insights about leadership from Principal and Master Coach Kelvin Lim, please, click here:
https://www.linkedin.com/today/post/author/posts#published?trk=mp-reader-h
Leadership starts with the right mindset. Become a leader now.
“Effective leaders ask questions instead of giving orders.” (Dale Carnegie). “The right question will encourage everybody to think in a new way.” (Krista Brookman). Read about the power of asking questions.
For personal expertise click on http://preview.liveyourmark.com/be-a-coach/
For more life tips visit www.liveyourmark.com/blog
Tips for better communication - Series 2: how to listenKelvin Lim
Are you a true listener?
Many people think that listening skills come naturally, but most of the times we seem to be more engaged with our own thoughts. In order to truly understand the other person we need to listen what the other person is saying.
For personal expertise click on: http://preview.liveyourmark.com/be-a-coach/
For more life tips visit: www.liveyourmark.com/blog
How to improve your communication with your bossKelvin Lim
Are you enjoying your work at the moment?
If YES, a big deal of that can be because of a good relationship with your boss.
If NO, we highly recommend you to read through our slideshare.
Academic Writing Assignments adds Value to an Academic Landscape that makes information ℹ️ more valuable than just Letters but Threads that link the Vitality 🩸💧😱 of Commerce that's the Lifeblood of Business.
With Business Processes Efficiency that Stands at the Core of Functional Area's of Expertise to achieve RESULTS.
Discover the core principles and frameworks of Agile methodology in this comprehensive presentation by Mohamed Shebl. Designed for professionals and teams looking to adopt Agile practices, this presentation covers:Introduction to Agile: Understand what Agile is and how it helps teams deliver value efficiently.
Key Principles: Explore the four key values and twelve principles of Agile that prioritize flexibility, customer collaboration, and continuous improvement.
Benefits of Agile: Learn about the advantages of Agile, including flexibility, customer satisfaction, improved team collaboration, and early delivery.
Agile Frameworks: Get insights into popular Agile frameworks such as Scrum, Kanban, and Extreme Programming (XP).
The Scrum Framework: Detailed overview of Scrum roles, events, and artifacts to help you implement Scrum effectively.
Agile Artifacts: Understand essential Agile artifacts like the Product Backlog, Sprint Backlog, and Increment.
Agile Workflow: Step-by-step guide on planning, designing, developing, testing, reviewing, and releasing in Agile.
Agile Tools: Introduction to tools like JIRA, Trello, and Azure DevOps that facilitate Agile project management.
Getting Started with Agile: Delve into the world of Agile methodology with this in-depth presentation by Mohamed Shebl. "Agile Methodology In-Brief V1.1" provides a thorough exploration of Agile principles, frameworks, and practices, making it an essential guide for professionals seeking to enhance their project management approach.
Introduction to Agile:
Start with a clear understanding of what Agile is. Agile is an iterative approach to project management and software development that enables teams to deliver value to their customers faster and with fewer headaches. Unlike traditional project management methods that rely on a 'big bang' launch, Agile focuses on delivering work in small, consumable increments.
Key Principles of Agile:
Learn about the core values and principles that form the foundation of Agile methodology. Agile prioritizes individuals and interactions over processes and tools, working software over comprehensive documentation, customer collaboration over contract negotiation, and responding to change over following a plan. These principles guide Agile teams to work more efficiently and flexibly.
Benefits of Agile:
Discover the numerous benefits Agile offers, including:
Flexibility and Adaptability: Quickly respond to changes in the project environment.
Customer Satisfaction: Ensure continuous delivery of valuable software.
Improved Team Collaboration: Foster better communication and teamwork.
Early and Predictable Delivery: Achieve smaller and more frequent releases.
Continuous Improvement: Regularly reflect and enhance processes.
Agile Frameworks:
Explore popular Agile frameworks such as:
Scrum: The most widely used framework with defined roles, events, and artifacts.
Kanban: Focuses on visualizing the workflow and limiting work in progress.
Portfolio - Muhammad Ikmal Fahmi Bin Che Mohamood (Ikmal Fahmi)FahmiMohamood
Ikmal Fahmi is a Malaysian entrepreneur. and a journalist at IF Reporter. In early 2023, he published his e-book called Explore Inner Self He won a grant worth RM 4500 in YSEALI Bootcamp 2022 which enabled him to organize Kau Okay Tak K.O.T Expo, a children mental health expo. In early 2024, he ventured into his news agency start-up called IF Reporter and founded IFG Technology, a cybersecurity firm in the same year. To further create a healthy political way, he came out with Akademi Parlimen Malaysia, a political education enterprise followed by IFC Property, a construction firm.
2. Tips for better communication:
a 4-part series
Series 1: Building empathy
Series 2: How to listen
Series 3: How to ask
Executive Coach International Pte Ltd – www.liveyourmark.com
3. Communication always consists
of at least one sender and one receiver.
According to the ‘4-sides-of-a-message-model’
or ‘4-ears-model’ of Friedemann Schulz von
Thun, messages can be sent or received in 4
different ways.
Executive Coach International Pte Ltd – www.liveyourmark.com
4. 4 sides of a message
As shown in the model above, the receiver has up to 4 different
possible ways to understand the message.
Executive Coach International Pte Ltd – www.liveyourmark.com
messageSender Receiver
5. The 4-sides model is also called the 4-ears-model
Since every message can be received with a different ear.
Executive Coach International Pte Ltd – www.liveyourmark.com
6. The 4-ears-model
What I inform you about.
I impart all the necessary facts and
data.
Executive Coach International Pte Ltd – www.liveyourmark.com
7. The 4-ears-model
What I say about myself.
Disclosure of my current mood, secret
and open motives, and my positive
and negative feelings and thoughts.
Executive Coach International Pte Ltd – www.liveyourmark.com
8. The 4-ears-model
What I think of you and how we relate
to each other.
Also possible to show non-verbally,
like through facial expressions,
intonations or gestures.
Executive Coach International Pte Ltd – www.liveyourmark.com
9. The 4-ears-model
What I want you to do.
On this level, the receiver perceives
the senders’ commands, wishes, and
advice directed at him or herself.
Executive Coach International Pte Ltd – www.liveyourmark.com
10. Sample 1: receiver’s perspective
A married couple is waiting together in a car in front of a red traffic light. It is turning green,
but the man doesn’t start driving immediately. Therefore his wife is saying: “The traffic
light is green.” These are four different ways the husband can receive the message.
Executive Coach International Pte Ltd – www.liveyourmark.com
She is impatient.
She is annoyed.
She is saying:
“Don’t dawdle.
Start driving.
Hurry up!”
The traffic light
turned indeed
green.
She is showing her
superiority over me
OR she wants to
help me.
11. Sample 2: sender and receiver’s perspectives
Executive Coach International Pte Ltd – www.liveyourmark.com
12. Sample 3: non-verbal message
Often, non-verbal channels are used for implicit messages. The voice, pronunciation and
emphasis, accompanied with facial expressions and gestures, also provide information
about a conveyed message.
Executive Coach International Pte Ltd – www.liveyourmark.com
I feel sad,
OR I am happy;
I am emotionally
touched.
Please stop being
mean, OR
please console
me.
I‘m crying.
Look what you did,
you jerk, OR you are
amazing.
crying
13. Sample 4: non-verbal message
“One cannot not communicate.”– Paul Watzlawick (1969). Every behavior conveys a
message. We don’t have to say something to communicate.
For instance, when I enter a train compartment, I greet a stranger with a friendly remark. He
doesn’t respond, but continues reading his newspaper. The message that I hear can be:
Executive Coach International Pte Ltd – www.liveyourmark.com
He wants to be left
alone in silence.
He doesn't want
me to start a
conversation under
any circumstances.
He is silent.
Maybe I am not
interesting enough
for him to respond.
silence
14. This model will help you to:
Be more aware of your own words:
By being aware that certain sentences can trigger emotional reactions,
you can address facts objectively and not personally.
Increase empathy towards others:
Understanding how each communication can cause an emotional
reaction will help you become more empathic towards others.
Prevent conflicts and miscommunication
Misunderstandings occur when the sender and receiver indicate and
weigh the 4 levels differently.
Executive Coach International Pte Ltd – www.liveyourmark.com
15. Learn more with our Professional
Coach Training Program (PCTP):
4 modules:
Fundamentals of Coaching (32 hours),
Performance Coaching (35 hours),
Relational Coaching (34 hours),
Advanced Coaching Techniques (34 hours).
100% ‘LIVE’, in-person training in Singapore
Internationally recognized and comprehensive structure
Maximum learning and interaction in small learning groups
ISO 9001:2008 certified program
For more details, please visit: www.liveyourmark.com/pctp
Executive Coach International Pte Ltd – www.liveyourmark.com
16. References:
Friedemann Schulz von Thun (2010). Miteinander reden 1: Störungen
und Klärungen. Allgemeine Psychologie der Kommunikation. (Talking
with each other 1: dysfunction and clarification. General psychology of
communication.) Publisher: Rowohlt. Reinbeck near Hamburg.
Nachdenken über Kommunikation und Rheorik. 1.6 Die vier Seiten
einer Nachricht. (Reflecting of communication and rhetoric. 1.6 The
four sides of a message.) Found in: http://www.germanistik-
kommprojekt.uni-oldenburg.de/sites/1/1_06.html
Executive Coach International Pte Ltd – www.liveyourmark.com
17. Share, if you like.
executivecoachinternational
executive-coach-international
Executive Coach International Pte Ltd – www.liveyourmark.com
As coaching is a great thing, we like to
share our knowledge we got from
working with our clients over the last 11
years.
For personal expertise click on
http://preview.liveyourmark.com/be-
a-coach/
Visit www.liveyourmark.com/blog for
more life tips!