The document outlines the steps of the marketing research process. It discusses 8 key steps: 1) determining the need for research, 2) defining the problem/opportunity, 3) establishing research objectives, 4) determining the research design, 5) identifying information sources and types, 6) determining data collection methods, 7) designing data collection forms, and 8) determining sample size and developing a sampling plan. The goal of marketing research is to gather and analyze data relevant to a specific marketing situation to help organizations make better business decisions.
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Similar to Research Marketing Ch3 Edited.powerpoint
This document provides an overview of marketing research and the marketing research process. It discusses that marketing research involves the systematic gathering and analysis of information to help solve marketing problems and identify opportunities. The marketing research process involves 5 steps: 1) defining the problem, 2) designing the research, 3) collecting data, 4) analyzing findings, and 5) reporting results. It also discusses different types of marketing research, data collection methods, and how technology can help with information gathering and analysis.
International marketing research is important for making informed international marketing decisions. It involves systematically gathering, analyzing and communicating data across cultural boundaries. There are several challenges to international marketing research, including accurately defining problems, obtaining reliable primary or secondary data, overcoming language and cultural barriers, and analyzing and interpreting data collected in different cultural contexts. Market segmentation is also complex in international markets, as segments may transcend national boundaries. Researchers must consider factors like development stages, demographics, psychographics and benefits sought when segmenting foreign markets.
The document discusses the marketing research process, which involves defining a problem and research objectives, developing a research plan including data collection methods and sampling, implementing the plan by collecting and analyzing data, and interpreting and reporting the findings. It provides details on different types of research objectives, data collection approaches, sampling methods, and research instruments. The goal of marketing research is to systematically generate objective information to aid in making marketing decisions.
The document discusses steps in the marketing research process and key concepts in marketing research. It provides examples of:
1) The five steps in the marketing research process: define the problem, develop a research plan, collect information, analyze information, and present findings.
2) Types of marketing metrics like market size, market share, and customer satisfaction that can be measured.
3) Common sampling techniques in marketing research like probability, non-probability, cluster, and quota samples.
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This document discusses strategic versus tactical marketing and outlines the 11 steps in the marketing research process. It describes 4 major types of research design: observational, experimental, qualitative, and quantitative. It also discusses 2 types of information - primary and secondary - as well as 2 sources of information - internal data and focus groups. Finally, it provides examples of different types of external factor research that can help marketers, including observational research, test marketing, target market studies, and advertising pre- and post-testing.
The Consumer
Research Process
The Importance of the Consumer
Research Process
Largely Influenced by Psychology, sociology, and anthropology
Developing Research Objectives
Secondary Data
Designing Primary research
Qualitative Collection Method
Depth Interview
Consumer research involves understanding consumer decision-making to design effective marketing strategies. There are two main types of research - qualitative and quantitative. Quantitative research uses surveys, experiments, and observations to collect primary data from large samples. Qualitative research uses in-depth interviews and focus groups to understand consumers' motivations and attitudes. The goal is to gain insights to help companies satisfy consumer needs better than competitors.
A marketing information system collects, analyzes, and distributes market data to support marketing decisions. It includes internal reporting on sales, customers, and operations; marketing intelligence on competitors and the external environment; decision support tools; and a marketing research function. The marketing research process involves 6 steps: defining the problem, developing a research plan, collecting information, analyzing the data, presenting findings, and making decisions based on the findings. Effective marketing information systems provide timely, accurate insights to improve strategy, offerings, and performance.
Marketing research involves systematically collecting, analyzing, and reporting data to help address marketing problems and opportunities. It identifies customer pain points - specific problems customers experience - so marketers can position their offerings as solutions. The marketing researcher's job is to produce insights that inform marketing decisions. This involves defining problems, developing research plans, collecting and analyzing information, and presenting findings. Research approaches include surveys, experiments, observations, and focus groups. The research plan specifies data sources, instruments, sampling, and contact methods. Analyzing and interpreting findings allows drawing conclusions to report to management.
This document discusses the key steps in defining a marketing research problem and conducting the research process. It outlines identifying the problem, stating research objectives, determining if the information already exists and if the question can be answered. It also covers translating the management problem into a research problem, understanding the decision environment, using symptoms to clarify the problem, and recognizing opportunities. The document then discusses the research design, data collection methods, data analysis, reporting results, and following up on the research. Finally, it briefly touches on managing the research process through a research request and request for proposal.
The document discusses marketing research, defining it as the systematic process of designing, collecting, analyzing, and reporting data to address a specific marketing problem or opportunity. It outlines the marketing research process, methods used including qualitative and quantitative approaches, and common areas of focus like segmentation, product, pricing, promotion, and distribution research. The benefits of market research are highlighted as tapping into opportunities, encouraging communication, minimizing risks, and finding potential problems. Mistakes to avoid are only doing one type of research, limited research sources, not identifying the target audience, and not incentivizing consumer participation.
Marketing research involves collecting, organizing, analyzing, and communicating information to make informed marketing decisions. It helps complement marketing strategies by enabling educated decisions on target markets, branding, and products/services. Key steps include defining problems, collecting primary and secondary data, analyzing and interpreting data, reaching conclusions, and implementing findings. Online research assists with various phases using computer networks and the Internet. Market research agencies in India provide specialized services across industries.
Market research involves collecting, organizing, analyzing, and communicating information to make informed marketing decisions. It helps complement marketing strategies by enabling businesses to select target markets and make decisions about branding, products, and services. There are two types of market research - primary research involves direct data collection through surveys and interviews, while secondary research uses existing data from reports and articles. The key steps in market research are to define the problem, collect data through qualitative and quantitative methods, analyze and interpret the data, reach a conclusion, and implement the research findings.
This document summarizes key concepts in marketing research, including:
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2. Problem solving research includes segmentation, product, pricing, promotion, and distribution research to address identified problems.
3. Marketing research design specifies the procedures and framework for obtaining needed information to solve research problems, such as exploratory, descriptive, cross-sectional, longitudinal, causal, and conclusive research designs.
This document discusses market research and its benefits. It defines market research as the systematic process of gathering and analyzing information about markets, customers, and competitors. The key stages of the research process are outlined, including problem formulation, method selection, research design, data collection, analysis and reporting. Both the pros and cons of market research are presented. Finally, the benefits of market research for management decision making are described, such as discovering customer wants, competitive positioning, and improving marketing effectiveness.
This document discusses market research conducted on Dettol, a brand of hygiene products owned by Reckitt Benckiser. It provides the following key points:
1. Dettol has been a trusted brand in India since 1933 and is consistently rated as one of India's most trusted brands. It offers multiple hygiene products including soaps, hand wash, and hand sanitizer.
2. The document outlines various chapters covering topics such as the Indian personal hygiene market, Reckitt Benckiser as a company, the history and statistics of the Dettol brand, and analyses of Dettol soap.
3. Market research methods discussed include surveys, focus groups, and analyzing secondary data to understand customers
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2. “ Marketing research is the systematic design, collection,
analysis and reporting of data and findings relevant to a
specific marketing situation facing the company.”
Marketing research is the process of designing,
gathering, analyzing, and reporting information that may
be used to solve a specific marketing problem.
Responsible for acquiring and evaluating market and
consumer- based information for decision making and
the determination of marketing strategic direction.
MARKETING RESEARCH: DEFINITION
3. NEED FOR MARKETING RESEARCH
To undertake marketing
effectively
Changes in technology
Changes in consumer tastes
Market demand
Changes in the product ranges of competitors
Changes in economic conditions
Distribution channels
4. PURPOSE
AND
IMPORTANCE
OF
MARKETING
RESEARCH
Gain a more detailed understanding of
consumers’ needs: Example: views on
products prices, packaging, recent
advertising campaigns
Reduce the risk of product/business
failure: There is no guarantee that any
new idea will be a commercial success
- Can help to
achieve
commercial
success
Forecast future
trends: It can also
be used to
anticipate future
customer needs
6. ISSUES THAT
CAN BE
ADDRESSED
BY
MARKETING
RESEARCH
• Enable risk reduction
• Identify market opportunities
and threats
• Determine the level of
customer satisfaction
• Pinpoint and anticipate
market trends or changes
• Decide on the best
advertising medium
• Pre- test and post- test
advertising and promotional
campaigns
• Evaluates the results of
packaging, brand name, and
label testing
• Determine consumer price
awareness and sensitivity
7. OVERVIEWOF THE MARKETINGRESEARCH
PROCESS
• Why should we do
research?
• What research should be
done?
• Is it worth doing the
research?
• How should the research be
designed to achieve the
research objectives?
8. STEPS IN THE MARKETING RESEARCHPROCESS
Research need
determination
Problem/
opportunity
definition
Establishment
of research
objectives
Research design
determination
Information
source/type
identification
Determination
of data access
methods
Data
collection
forms design
Sample size
and sampling
plan
determination
Data
Collection
Data
analysis
Report
preparation and
presentation
9. STEP
1:
Research
Need
Determination
problem that can be attacked by
marketing research.
• Regardless of the monitoring
system used a good monitoring
system constantly searches for
hints that the companies
marketing mix may be out of
“sync” in the market place.
• Marketing research may not be
needed if
Information is already available
There is insufficient time for
marketing research
Resources are not available
Costs outweigh the value of the
11. Step 3: Establishment Of Research
Objectives
• What specific information should the project
provide?
• If more than one type of information will be
developed from the study, which is the most
important?
• What are the priorities?
• When specifying research objectives, development
of hypotheses, might be very helpful.
• When achieved, objectives provide the necessary
information to solve the problem.
12. Step 4: Research Design
Determination
A research design is a framework or blueprint
for conducting the marketing research project.
• Observational
• Experimental
• Qualitative
• Quantitative
Research Design
13. Observational- social
phenomena is observed in its
natural setting, and
observations can be made at
any one time or regularly
within a period of time.
Experimental- includes
laboratory experiments
and test marketing.
Results from two sets of
samples are compared.
Includes focus groups, in- depth
interviews, and projective
techniques. This type of research
use only a small number of
respondents. Thus, results are
not reflective of the general
population.
Quantitative- one example of this type of
research is the use of surveys. It is used to
test observations. The number of
respondents is relatively large and
randomly selected, and the results are
generally reflective of the populations.
14. Step 5: Identify Information
Types And Sources
• There are two types of market research that can be
performed:
Primary Research: It involves collecting information
from sources directly by conducting interviews and
surveys, and by talking to customers and established
businesses
• It refers to information that has been gathered
specifically to serve the research objectives at hand
Secondary Research: It involves collecting information
from sources where the primary research has already
been conducted. Such information includes industry
statistics, market research reports, news paper
15. Can also be sourced from
internal data or focus groups
• Internal data- have the capability of acquiring information that can be
useful
– These information collected by company records.
– One example is information derived from universal price code (UPC),
popularly known as “barcode”
– Information from barcodes can reveal in real time sales generated by
a single product on a monthly, weekly, daily, hourly, and even on a
minute-by-minute basis.
– It can evaluate sales from department, average transaction size, and
inventory levels.
– Retailers organize “loyalty shopping clubs” to effectively track
customer purchase.
– The information is used to determine consumer needs, behavior, and
16. Can also be sourced from
internal data or focus groups
• Focus groups/ focused group discussions
(FGD)- is a marketing research tool that
involves a small group of people
(usually 8- 10).
– For the purpose acquiring preliminary information,
spontaneous and unstructured decisions.
– Often moderated by a trained psychologist or
researcher, the results of the discussions are
eventually used in the development of survey
17. Step 6:
Determinatio
n Of Data
Access
Methods
• Once the researcher has determined which type
or types of information are needed, he or she
must determine methods of accessing data.
• There are several different methods of collecting
primary data including:
Person- administered surveys- face-to-face or
telephone interviews.
Computer- administered surveys- benefits from
the elimination of the need for time- consuming
data tabulation, as computers can generate the
information in real time.
Self- administered surveys- the respondents
complete the surveys on their own.
Relatively inexpensive method but may suffer
from lack of respondent control, among
others.
Hybrid surveys- a combination of quantitative
and qualitative research that deliver
comprehensive insights.
Complex to develop and administer
18. Step 7: Data Collection Forms
Design
Introduction- contains a greetings, researcher
introduction and affiliation, purpose, and a statement
assuring the respondent of confidentiality/anonymity of
their responses.
Screening- the series of questions designed to eliminate
respondents who are not qualified to take part in the
survey.
Core- the body of the survey questionnaire.
Classification- questions used to classify respondents
into different groups for stratification and analysis
purposes.
19. Step 7: Data Collection Forms
Design
Qualitative measures:
• Sometimes, consumer response does not match
their answers. Thus, unstructured
techniques are used. For example, consumer
journey is a technique of keeping track of
all the interactions of a consumer with a
product service or space.
Mechanical devices:
• Electronic devices have replaced
questionnaires and diary filling methods.
For example, galvanometer can measure the
20. Step 7: Data Collection Forms
Design
Questionnaire:
–It is a set of questions presented to a
respondent
–Records the information communicated by
respondents or the respondent’s behavior
as observed by the researcher
• Structured Questionnaires: List
questions that have pre-specified
answer choices.
• Unstructured questionnaires: Have
21. Step 7: Data Collection Forms
Design
Questionnaire:
Categorical response questions- questions
where answer options are provided.
Dual choice, where there are only two
choices of answers, “yes or no”, and
multiple choice, where there are three or
more choices of answers.
Open- end questions- a respondent can answer
these questions in his/ her own words.
Metric questions- require respondents to
answer using a number on a scale developed
by the researcher.
e.g. age, numerical response on a scale to
measure a specific property, usually from 1
22. Step 8: Determine Sample Size And
Sampling Plan Determination
• In order to achieve 100%
accuracy in the conduct of
consumer surveys, it is deal
to give questionnaires to
every member of the target
population. (Census)
–Involve a total population:
making it costly, time-
consuming, and impractical.
23. Use Slovin’s formula to find out what
sample a population of 1,000 people you
need to take a survey on their network
preferences.
• Step 1: Set the confidence level.
For example, a confidence level of
95% (which will give a margin of
error of 0.05).
• Step 2: Plug the data into the
formula. In this example, 95%
confidence level with a population
size of 1,000 is used.
• Step 3: Round the answer to a whole
25. Step 8: Determine Sample Size And
Sampling Plan Determination
• Variability is usually pegged
at 50%.
• Common confidence levels used
in surveys are 90%, 95% and
99%
• Margin of error- range from 2%
to 10%.
–The higher the confidence level and
26. Step 8: Determine Sample Size And
Sampling Plan Determination
• In practice, common sample
sizes are 100 (at a 95%
confidence level, 50% of
variability, and 10 % of
margin of error, 1,068
(rounded up to 1,200, at a
95% confidence level, and
2,401 (95% confidence level,
50% variability, and 2%
27. Step 8: Determine Sample Size And
Sampling Plan Determination
• When the target population
is rather small e.g. 600 a
census is used. The Slovin’s
Formula can be used when
calculating an appropriate
sample size from
apopulation.
28. STEP 9: COLLECT DATA
• The collection of data relates to the gathering of facts to be
used in solving the problem.
• Data can be primary, i.e., collected from the original base
through empirical research by means of various tools.
• Data can be secondary, i.e., collected from concerned reports,
magazines and other periodicals, especially written articles,
government publications, company publications, books, etc.
• There can be broadly two types of sources
a) Internal sources: existing within the firm itself, such as
accounting data, salesmen’s reports, etc.
b) External sources: existing outside the firm.
29. STEP 10: DATA PROCESSING AND
ANALYSIS
• Data processing begins with the editing of data and its coding.
• Editing involves inspecting the data-collection forms for
omission, legibility, and consistency in classification.
• Before tabulation, responses need to be classified into meaningful
categories.
• The rules for categorizing, recording and transferring the data to
‘data storage media’ are called codes. This coding process
facilitates the manual or computer tabulation.
• If computer analysis is being used, the data can be key punched
and verified.
• Analysis of data represents the application of logic to the
understanding of data collected about the subject.
30. STEP 11: FORMULATING CONCLUSION,
PREPARING AND PRESENTING THE REPORT
• The final report should addresses
The specific research questions identified
The research design
Data collection
Data analysis procedures adopted
Present the results and the major findings
• The final report reflects the skills and quality of the researches.
• It can be a written or an oral presentation, or both. Visual aids
such as line chart, pie chart, bar chart, pictographs, etc. can be
used.
• A well-presented report indicates the confidence levels of the
researchers in presenting strategies that help in managerial
decision-making.
31. SUMMARY
• Virtually all market research projects are different.
• Some are limited to review of secondary data; others require
complex designs involving large scale collection of primary
data.
• Understand the eleven steps of the research process.
• Steps can give researchers an overview of the entire research
process.
• Gives researchers a procedure to follow and a framework.
• Many steps outlined are interactive and the researcher may
decide which ones to use.