The document discusses reasons for employee disengagement in organizations and leadership traits needed for today's world. It states that leadership would be the top reason for disengagement and that applying outdated management principles from the past to current knowledge-era organizations can cause performance gaps. The document recommends developing leadership traits like compassion, creativity, customer focus, responsiveness to change, collaboration, agility and resilience. It also notes productivity gaps result from an inability to shift from "boss mode" to prioritizing important tasks, avoiding difficult tasks, and managing actions instead of time.