Emotional Intelligence:an Essentional Skill for Public Management
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Explains the meaning of emotional intelligence,its need for a public servant and the varios steps he should take to create a congenial working environment for the subordinates
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Emotional Intelligence:an Essentional Skill for Public Management
- 1. Shahid Hussain Raja Independent Consultant-Public Policy www.sanoconsultants.co.uk
- 2. Introduction What is Emotional Intelligence Need and Importance Issues Ways and Means Conclusion
- 3. Emotions have been the stuff of all great literature all over the world throughout the history Its formal induction as a leadership skill and management tool was done in 1980s. Perfected by Dr Goleman ,now no course on management, pubic or private, is without a chapter on emotional intelligence Essential skill for better service delivery as well as self actualization, As important as the Intelligence ;do not be branded as highly efficient but emotionally unstable
- 4. “The ability to monitor one‟s own and other‟s feelings and emotions, to discriminate among them and to use this information to guide one‟ thinking and actions “ Salovey an Mayer(1990) “The capacity for recognizing our own feelings and those of others ,for motivating ourselves ,and for managing emotions well in ourselves and in our relationships” Dr Goleman(1998)
- 5. Intra-personal Intelligence “Being intelligent in identifying our own thoughts ad feelings(self awareness)and being effective at dealing with those thoughts and feelings(self management) Inter-personal Intelligence “Being intelligent in identifying the thoughts and feelings of others and between others(others awareness)and being effective I how we tailor our actions to work with others most appropriately (relationship management) Palethorpe(2006)
- 6. Identifying Emotions-becoming aware of emotions, your own as well as of others Understanding Emotions-finding out the reasons for the emotions Managing Emotions-Keep calm and work hard Using Emotions-match them to the task
- 7. Responsible-recognizing and managing our emotions and making responsible decisions Respectful-developing caring and concern for others and establishing positive relationships Reliable-handling challenging situations constructively and ethically
- 8. For achieving your own objective of self actualization, the main driving force of your joining the public service Improving working environment to ensue that everyone is at peace with himself and at peace with others To motivate others for achieving organizational goals as well as their own
- 9. It is genetically inherited, can‟t be learnt It means being nice but ineffective It allows free licence for emotional outbursts Females are emotional, men are rational Using emotions for achieving organizational objectives is emotional blackmailing
- 10. Look for Symptoms Find the causes Improve working conditions Excel in job Manage the change scientifically Use Incentives and rewards Be transparent in service matters Improve communications Provide Individual counselling
- 11. Poor service delivery/slipping of targets Complaints from public about bad public dealing Quarrelsome attitude of majority of employees Increased absenteeism Lack of team work Shirking of responsibility
- 12. Sheer bureaucratic setup is devoid of emotions Poor working conditions- space, support, staff Repeated/sudden changes Job security/terms and conditions Unreasonable boss
- 13. proper space utilization provision of equipment support staff through rearrangement negative emotions to be eliminated/reduced positive to be promoted
- 14. Your professional competency is the most essential skill Legal/regulatory framework-master them Facts and figures-on your finger tips Strengths and weaknesses-of organization/employees Opportunities and threats-look for them Challenges and responses-prepare in consultation Vision and mission-never lose sight of the end goal
- 15. Everyone avoids change as it creates stresses and strains. Recognize the change- what is bothering them ? institutional restructuring ? political philosophy of the new regime ? Amend vision/mission statements ,revise legal/regulatory framework according to new imperatives Change the work environment Patronise the champions, mollify the losers Build capacity-new rules and roles Improve communication-internal and external Review and adapt
- 16. Proper recognition and reward for something done better than others goes a long way in creating positive attitude towards work use non-monetary incentives if you are unable to reward someone with monetary rewards public appreciation of good work is one such good way to do so Others are preferential treatment in awarding leave, training opportunities, travel abroad etc Counselling in private and punishing someone immediately for negligence is as essential as rewarding someone for good work
- 17. Application of merit principle in work environment and service matters Explain your award and punishment policy and guidelines Awarding someone for better performance must be explained in meeting Incentivizes others and boosts the morale of the one awarded
- 18. Know what are your emotional take on the task or the work environment Talk about it and let others talk but substitute negative words with positive words i.e. „challenge‟ instead of „problem‟ Give vent to your feelings about a situation honestly and let others do so for improving the situation Do express your resentment if unavoidable but do not burst in public Emotions are contagious-smiling faces cheer up everyone. Pay compliment a day to one person at least .
- 19. Find out who is the source of trouble Give him sound advice in private Or by professional if needed Do not let him to vitiate the environment Give him break if he is seriously unstable Emotional instability is a disease like any other sickness
- 20. Emotions are double-edged weapon-if handled properly, your subordinates can do wonders. Mishandle them and you are doomed You wear many hats of Edward de Bono-use the hat of emotional intelligence (red) for effective leadership Or like the different clubs of the golf kit-do not use the striker when putting !
Editor's Notes
- Emotions have been the stuff of all great literature all over the world throughout the historyFrom Greek tragedies to Shakespearian plays, emotional conflicts and crises have been the main stayIts formal induction as a leadership skill and management tool was done by Dr.PeterSlovey(Yale)and Dr John M---(New Hampshire)in 1980s.It was perfected by Dr Goleman whose book adorned the cover page of one issue of Time in 1995Now no course on pubic administration is complete without a chapter on emotional intelligence Comparatively new concept in administrative sciencesEssential skill for better service delivery as well as self actualization, the main reason for your joining the serviceAs important as the Intelligence Do not be branded as emotionally unstableComparatively new concept in administrative sciences where it was needed the mostEssential skill for better service delivery as well as self actualization, the main reason for your joining the serviceAs important as the Intelligence which helped you in getting into the service but mishandling of emotions can land you in troubleOnce branded as emotionally unstable, you are likely to be marginalized throughout your career if not fired at once
- Sheer bureaucratic setup is devoid of emotions-nameless, faceless image of bureaucrat by Max Weber
- Throughout your life, you face changes but some changes are life changing-employment, marriage, children, retirement etc.During your career you will also come across changes which you cannot stop but have to put in place an appropriate responseThese changes may be institutional restructuring, devolution of functions, merger of departments, changes in legal/regulatory framework, or political philosophy of the new regimeOrganizational survival and growth, effective service delivery and your physical/emotional adaptability as well as of your colleagues/sub-ordinates depends upon this response to changeHow to manage that change so that efficiency and effectiveness of service delivery is maintained/improved and employees welfare is not sacrificed is the skill most needed in this rapidly globalizing world
- Application of merit principle in recruitment, posting, transfer and all other service matters is the best way of creating emotionally stable work environmentAwarding someone for better performance must be explained in meeting-creates confidence and boosts the morale of the one awarded