Personal Information
Organization / Workplace
Miami/Fort Lauderdale Area United States
Website
www.itsmacademy.com
About
Find me on Twitter https://twitter.com/ITSM_Lisa
Lisa Schwartz, co-founder and Chief Operating Officer of ITSM Academy, leads and directs the operations of the company.
Lisa is a Certified Agile Service Manager (CASM), Certified ScrumMaster (CSM), a Certified Process Design Engineer (CPDE) and a self-proclaimed process junkie. Additionally, Lisa holds certifications in ITIL®, ISO/IEC 20000 and MOF.
She ensures ITSM Academy is run on best practices principles, focusing on Continual Service Improvement – inside and outside of the training room.
Lisa actively participates with ITSM Academy’s clients, developing comprehensive and sustainable training programs.
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(123)Personal Information
Organization / Workplace
Miami/Fort Lauderdale Area United States
Website
www.itsmacademy.com
About
Find me on Twitter https://twitter.com/ITSM_Lisa
Lisa Schwartz, co-founder and Chief Operating Officer of ITSM Academy, leads and directs the operations of the company.
Lisa is a Certified Agile Service Manager (CASM), Certified ScrumMaster (CSM), a Certified Process Design Engineer (CPDE) and a self-proclaimed process junkie. Additionally, Lisa holds certifications in ITIL®, ISO/IEC 20000 and MOF.
She ensures ITSM Academy is run on best practices principles, focusing on Continual Service Improvement – inside and outside of the training room.
Lisa actively participates with ITSM Academy’s clients, developing comprehensive and sustainable training programs.
Tags
itsm academy
itil
webinar
itsm
itil training
devops
process
change
agile
training
incident
problem
models
management
change management
incident management
technology
request fulfillment
it
donna knapp
procedure
problem management
efficient
service
information
dev
ops
service desk
itil4
manager
scrum
iso
csi
itil 4
lean
design
kpi
services
transformation
service management
academy
learn
cpde
value
operations
digital
development
release
practice
best
sla
skms
operation
experience
customer experience
foundation
develop
tech
developer
brm
manage
information technology infrastructure library
agent
help desk
cmdb
process improvement
agreements
vision
isoiec 20000
service transition
knowledge management
roles
responsibilities
mof
metrics
cobit
deming
continual service improvement
service strategy
level
alan nance
xla
itil v4
itilv4
cda
dói
validation
control
info
sre
method
expert
continual
methodology
business
sm
jayne
groll
jayne groll
scale
practitioner
capo
process owner
cardinal
axelos
support
usps
culture
smo
service management office
itil expert
process maturity
process design
fusion
itsmf
cab
organizational change management
itil foundation
configuration management
continual improvement
managing services
service catalog
organizational change
leader
iso 20000
malc
managing across the lifecycle
rcv
service design
classes
roi
owner
implementing
engineer
niladri choudhuri
craig pearson
helen beal
roundtable
site reliability engineer
chris gallacher
employee engagement
stakeholder
drive stakeholder value
dsv
high velocity
high velocity it
hvit
mario vivas
river horse
servicenow
vicki rogers
rose gibson
guiding principles
gamingworks
marslander
astound
dan turchin
bot
bots
artificial
artificial intelligence
ai
#ai
jeff jensen
digital transformation
ken wendle
jeff rumburg
future
ken wendle
cdef
continuous delivery ecosystem foundation
experiment
dj schleen
devsecops
4
version 4
value stream mapping
vsm
lean it field guide
lean it
mike orzen
sean mack
devops campus
nick schneider
self service
modern
professionaljourney
t-shaped
devops institute
skills
leadership
portfolio
information technology
casm
metric
configuration
industry
indicator
performance
key
database
global
simple
collaborate
transparent
iterative
holistic
automation
csf
relationship
dsoe
dte
operational
product
pdca
project
mangement
deployment
monitoring
assurance
quality
analyst
analysis
continuous
qa
analyze
reliable
scalability
engineering
ibm
adoption
site
model
enterprise
reliability
transition
capability
lifecycle
improvement
donna
knapp
matthew
managed
matt
svc
preparing
infrastructure
hooper
deleoper
org
single
contact
organizational
point
lindley
shavon
career
advancement
advance
ferreira
guilds
dad
squad
chapters
gail
tribe
squads
spotify
tribes
safe
dsdm
business relationship manager
service portfolio management
km
dikw
data-information-knowledge-wisdom
plan do check act
certified agile process owner
process backlog
product backlog
deming cycle
role
donnasaysdeming
people
lisa hodges
project management
prince2
boolmets
generational dynamics
millennials
projects
desk
proj
threats
security
infosec
cyber risks
cyber
english
dave roberts
olympics
kanban
it services
united states postal service
phoenix project
lisa schwartz
alan shimmel
integration
kcs
cams
kotter
adkar
org change
wrap-up
smcongress
conference
#smfusion13
#smcongress
society and culture
meta models
bpm
bpg
iso20k
itil trainin
pmo
project management office
class
classroom
business relationship management
cassonova
carlos
itsm leadership
casanova
maturity assessment
university of miami
emergency
change advisory board
olas
release management
slas
theory of constraints
gene kim
the goal
when it fails
it service management
forrester research
six sigma
call tracking
trouble ticket
foundation exam tips
cms
con
knowled
knowledge
tools
tool
business case
metaspire consulting
nina segura
lean 6 sigma
implementation
implement
itsm frameworks
standards
microsoft operations framework mof
best practice
organizational adoption of best practice
slm
underpinning
saic
resources
arci
raci
work instruction
work instruction
work instruction
managing services
request fulfillment management
managing services
managing services
request fulfillment management
managing services
request fulfillment management
managing services
request fulfillment management
managing services
request fulfillment management
managing services
request fulfillment management
managing services
request fulfillment management
request fulfillment management
ola
service agreements
steering committee
implement itil
policy
lead
mission
measure
goal
iso 20k
service lifecycle
osa
service operation
soa
ppo
"training plan"
"itsm academy"building
"communication plan"
case study
mof training
apmg
ogc
version 3
spafford
cmmi
20k
tco
government
definitions
exam
course
certified
See more