Agent Support Groups for Ticket Assignment

Features of EngageBay's Free Support Groups

From identifying new opportunities to delivering customer happiness

Support groups with automated routing

Route your customer service queries automatically to the right customer service support groups with EngageBay CRM automation features. Try the free software and create any number of support groups based on location, product, service skills, etc. The software can sort incoming customers queries and alert all members of the relevant support group. You can also create a default support group that automatically adds every new sales or service rep.

Notifications for support groups

With EngageBay’s intelligent customer relationship management (CRM) features, you can cut down your team management stress. The free customer service software will automatically send notifications to all members of a support group when a new request is received, and also after a service request stays unopened or pending. Forget about micro-managing now.

Mask your support group email

EngageBay is designed to improve your business’ customer relations, so we have got you covered on many fronts. The software lets you use your own domain name for brand consistency even when you are responding to specific product or service queries from your different support groups. You can mask your in-app support group email and redirect all the responses via the standard email address you use for your business-to-customer (B2C) communications.

HAPPY CUSTOMERS SHARE GREAT REVIEWS ON G2

Client Testimonials

"Engagebay works pretty well with my business. I was using ActiveCampaign but the costs were adding up quite quickly. I tried other platforms but the automation sequence offered by ActiveCampaign is not easy to find, until, I got Engagebay. The platforms offer an awesome automation platform for emails, plus landing pages and forms. It works quite well and can be a perfect substitute."

Leonardo W.

Founder, Wolff Consultoria

"The software is easy to set up and implement. I feel EngageBay is quickly becoming a marketing automation competitor to the premium SAAS offerings. EngageBay's customer support has been very responsive and helped me resolve an implementation issue almost immediately."

Shawn L.

Marketing Manager, List Biological Laboratories, Inc

"A full-featured marketing platform. With this, you have all you need to get started and succeed. Having all in one platform make any marketer job much easier."

Santiago B.

Southern Europe Director, Triptease

"EngageBay has everything I need when it comes to managing customer relations and sales activities. The features I most frequently use are automation for sending emails, managing sales, and marketing automation. Plus, having a built-in live chat and help desk tool makes it really easy to engage with customers."

Hongkiat L.

Editor-in-chief

Do It All With EngageBay

Stop overspending on multiple marketing, sales, and support software solutions. Experience the world's most affordable, unified platform. EngageBay's all-in-one CRM offers the most comprehensive solution for your marketing, sales, and support needs.