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      Scheduled maintenance
      System Metrics
      US MMS Carrier Maintenance - T-Mobile
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 09, 2024 - 22:01 PDT
      Scheduled - The T-Mobile network in the US is conducting an emergency maintenance from 09 June 2024 at 22:00 PDT until 10 June 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from T-Mobile US handsets.
      Jun 9, 2024 22:00 - Jun 10, 2024 04:00 PDT
      Canada SMS Carrier Maintenance - Bell
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 09, 2024 - 22:00 PDT
      Scheduled - The Bell network in Canada is conducting a planned maintenance from 09 June 2024 at 22:00 PDT until 10 June 2024 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Bell Canada handsets.
      Jun 9, 2024 22:00 - Jun 10, 2024 03:00 PDT
      Multiple Destination SMS and MMS Carrier Partner Maintenance
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 05, 2024 - 20:00 PDT
      Scheduled - Our SMS and MMS carrier partner in the US and Canada is conducting a series of planned maintenances from 05 June 2024 at 20:00 PDT until 27 June 2024 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US and Canada handsets.



      Note, the maintenance will be carried out on each of the following dates and times:



      12 June 2024 at 20:00 PDT until 13 June 2024 at 00:00 PDT

      19 June 2024 at 20:00 PDT until 20 June 2024 at 00:00 PDT

      26 June 2024 at 20:00 PDT until 27 June 2024 at 00:00 PDT
      Jun 5, 2024 20:00 - Jun 27, 2024 00:00 PDT
      Russia SMS Carrier Maintenance - Tele2
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 03, 2024 - 13:00 PDT
      Scheduled - The Tele2 network in Russia is conducting a series of planned maintenances from 03 June 2024 at 13:00 PDT until 26 June 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.



      Note, the maintenance will be carried out on each of the following dates and times:



      03 June 2024 at 13:00 PDT until 03 June 2024 at 17:00 PDT

      05 June 2024 at 13:00 PDT until 05 June 2024 at 17:00 PDT

      10 June 2024 at 13:00 PDT until 10 June 2024 at 17:00 PDT

      12 June 2024 at 13:00 PDT until 12 June 2024 at 17:00 PDT

      17 June 2024 at 13:00 PDT until 17 June 2024 at 17:00 PDT

      19 June 2024 at 13:00 PDT until 19 June 2024 at 17:00 PDT

      24 June 2024 at 13:00 PDT until 24 June 2024 at 17:00 PDT

      26 June 2024 at 13:00 PDT until 26 June 2024 at 17:00 PDT
      Jun 3, 2024 13:00 - Jun 26, 2024 17:00 PDT
      PROGRAMMABLE MESSAGING Degraded Performance
      MMS Operational
      SMS Degraded Performance
      SMPP Operational
      Messaging Channels Operational
      Notify Operational
      Conversations Operational
      Messaging Insights Operational
      Messaging Services Operational
      Content API Operational
      PROGRAMMABLE VOICE Operational
      PSTN Operational
      SIP Interface Operational
      Client Web Operational
      Client Mobile ? Operational
      Conference ? Operational
      Recording ? Operational
      Queue ? Operational
      Text-to-Speech ? Operational
      Recording Transcriptions Operational
      TwiML Operational
      Voice Insights Operational
      Speech Recognition Operational
      Intelligence Operational
      Pay Operational
      Media Streams Operational
      Dialogflow Operational
      ACCOUNT SECURITY Operational
      Authy 2FA Operational
      Verify ? Operational
      Authy App Operational
      Lookup ? Operational
      ELASTIC SIP TRUNKING Operational
      Origination ? Operational
      Termination Operational
      FLEX Operational
      TaskRouter ? Operational
      Flex Application Platform Operational
      Flex Insights Operational
      Flex Agent Desktop Operational
      Flex Queue Stats Operational
      Flex Teams View Operational
      Flex Admin Console Operational
      Flex Routing Operational
      Flex Conversations Operational
      Flex Programmable Chat Operational
      Flex Programmable Voice Operational
      Proxy Operational
      Flex Plugins Operational
      Flex Billing Operational
      INTERCONNECT Operational
      PHONE NUMBERS ? Operational
      PROGRAMMABLE CHAT Operational
      PROGRAMMABLE VIDEO Operational
      Group Rooms Operational
      Peer-to-Peer Rooms Operational
      Recordings Operational
      Compositions Operational
      Network Traversal Service ? Operational
      Go Rooms Operational
      PROXY Operational
      SERVERLESS Operational
      Studio Operational
      Functions Operational
      Assets Operational
      TwiML Bins Operational
      Sync Operational
      DEVELOPER TOOLS Operational
      Console Operational
      Event Streams Operational
      Debugger & Alarms Operational
      Documentation Operational
      REST API Operational
      Bulk Export Operational
      TWILIO PLATFORM Operational
      Billing Operational
      Customer Support Center ? Operational
      Other Operational
      Account Insights Operational
      Trust Hub Operational
      Organization Operational
      CARRIER NETWORK Under Maintenance
      SMS Long Code, North America Under Maintenance
      MMS Long Code, North America Under Maintenance
      SMS Short Code, North America Under Maintenance
      MMS Short Code, North America Under Maintenance
      SMS Toll-Free, North America Under Maintenance
      MMS Toll-Free, North America Under Maintenance
      Voice, North America Operational
      Voice, Latin America Operational
      SMS, Latin America Operational
      Voice, APAC Operational
      SMS, APAC Operational
      MMS, APAC Operational
      Voice, Europe Operational
      SMS, Europe Operational
      Voice, Middle East & Africa Operational
      SMS, Middle East & Africa Operational
      Verify Silent Network Auth Operational
      Lookup Identity Match Operational
      Lookup Line Type Intelligence [Legacy API] Operational
      Lookup Line Type Intelligence [Twilio API] Operational
      Lookup SIM Swap Operational
      Legacy Identity MatchAndAttributes Operational
      FRONTLINE Operational
      INTERNET OF THINGS Operational
      Programmable Wireless Operational
      Super SIM Operational
      Wireless Insights Operational
      Operational
      Degraded Performance
      Partial Outage
      Major Outage
      Maintenance
      Scheduled Maintenance
      Malaysia SMS Carrier Maintenance - XOX Com(Red One) Jun 10, 2024 09:00-14:30 PDT
      The XOX Com(Red One) network in Malaysia is conducting a planned maintenance from 10 June 2024 at 09:00 PDT until 10 June 2024 at 14:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from XOX Com(Red One) Malaysia handsets.
      Posted on Jun 07, 2024 - 13:58 PDT
      Indonesia SMS Carrier Maintenance - XL Axiata Jun 10, 2024 11:00-13:00 PDT
      The XL Axiata network in Indonesia is conducting a planned maintenance from 10 June 2024 at 11:00 PDT until 10 June 2024 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from XL Axiata Indonesia handsets.
      Posted on Jun 07, 2024 - 05:06 PDT
      Russia SMS Carrier Maintenance - Megafon and Yota Jun 10, 2024 13:00 - Jun 13, 2024 17:00 PDT
      The Megafon and Yota networks in Russia are conducting a series of planned maintenances from 10 June 2024 at 13:00 PDT until 13 June 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon and Yota Russia handsets.



      Note, the maintenance will be carried out on each of the following dates and times:



      10 June 2024 at 13:00 PDT until 10 June 2024 at 17:00 PDT

      13 June 2024 at 13:00 PDT until 13 June 2024 at 17:00 PDT
      Posted on Jun 05, 2024 - 16:09 PDT
      Ukraine SMS Carrier Maintenance - Lifecell Jun 10, 2024 16:00-18:00 PDT
      The Lifecell network in Ukraine is conducting a planned maintenance from 10 June 2024 at 16:00 PDT until 10 June 2024 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Lifecell Ukraine handsets.
      Posted on Jun 07, 2024 - 04:02 PDT
      United States Account Security Carrier Partner Maintenance - Verizon Wireless Jun 10, 2024 20:00 - Jun 11, 2024 00:00 PDT
      Our carrier partner Verizon Wireless United States is conducting a planned maintenance from 10 June 2024 at 20:00 PDT until 11 June 2024 at 00:00 PDT. During the maintenance window, there could be intermittent API request failures for Verizon Wireless United States customers.



      Impacted Product: Verify Silent Network Auth
      Posted on Jun 06, 2024 - 16:47 PDT
      Account Security Carrier Partner Maintenance - Wind Tre (3) Italy Jun 10, 2024 22:00-23:00 PDT
      Our carrier partner Wind Tre (3) Italy is conducting a planned maintenance from 10 June 2024 at 22:00 PDT until 10 June 2024 at 23:00 PDT. During the maintenance window, there could be intermittent API request failures for Wind Tre (3) Italy customers.



      Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match,Legacy Identity MatchAndAttributes
      Posted on Jun 03, 2024 - 16:40 PDT
      Account Security Carrier Partner Maintenance - Three UK Jun 10, 2024 22:00-23:00 PDT
      Our carrier partner Three UK is conducting a planned maintenance from 10 June 2024 at 22:00 PDT until 10 June 2024 at 23:00 PDT. During the maintenance window, there could be intermittent API request failures for Three UK customers.



      Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
      Posted on Jun 03, 2024 - 16:40 PDT
      Account Security Carrier Partner Maintenance - H3G Austria Jun 10, 2024 22:00-23:00 PDT
      Our carrier partner H3G Austria is conducting a planned maintenance from 10 June 2024 at 22:00 PDT until 10 June 2024 at 23:00 PDT. During the maintenance window, there could be intermittent API request failures for H3G Austria customers.



      Impacted Products: Verify Silent Network Auth, Lookup SIM Swap
      Posted on Jun 03, 2024 - 16:40 PDT
      US SMS Carrier Maintenance - Small US Carriers Jun 11, 2024 01:00-05:00 PDT
      A subset of small networks in the US are conducting a planned maintenance from 11 June 2024 at 01:00 PDT until 11 June 2024 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
      Posted on May 31, 2024 - 07:02 PDT
      US SMS Carrier Maintenance - Small US Carriers Jun 11, 2024 02:00 - Jun 25, 2024 04:00 PDT
      A subset of small networks in the US are conducting a series of planned maintenances from 11 June 2024 at 02:00 PDT until 25 June 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.



      Note, the maintenance will be carried out on each of the following dates and times:



      11 June 2024 at 02:00 PDT until 11 June 2024 at 04:00 PDT

      18 June 2024 at 02:00 PDT until 18 June 2024 at 04:00 PDT

      20 June 2024 at 01:00 PDT until 20 June 2024 at 05:00 PDT

      25 June 2024 at 02:00 PDT until 25 June 2024 at 04:00 PDT
      Posted on May 30, 2024 - 16:47 PDT
      Mexico SMS Carrier Maintenance - AT&T Jun 11, 2024 22:15-23:15 PDT
      The AT&T network in Mexico is conducting a planned maintenance from 11 June 2024 at 22:15 PDT until 11 June 2024 at 23:15 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.
      Posted on Jun 07, 2024 - 14:22 PDT
      USA Carrier Partner Maintenance - Multiple Networks Jun 11, 2024 23:00 - Jun 14, 2024 15:00 PDT
      Our SMS and MMS carrier partner in the USA is conducting a planned maintenance from 11 June 2024 at 23:00 PDT until 14 June 2024 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from multiple USA handsets.
      Posted on May 29, 2024 - 08:57 PDT
      Canada Account Security Service Partner Maintenance Jun 12, 2024 00:00-01:00 PDT
      Our service partner is conducting a planned maintenance from 12 June 2024 at 00:00 PDT until 12 June 2024 at 01:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Rogers Canada, Telus Canada, Bell Canada.



      Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Line Type Intelligence [Twilio API]
      Posted on Jun 04, 2024 - 08:11 PDT
      Malaysia SMS Carrier Maintenance - Digi Jun 12, 2024 09:00-15:00 PDT
      The Digi network in Malaysia is conducting a planned maintenance from 12 June 2024 at 09:00 PDT until 12 June 2024 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Digi Malaysia handsets.
      Posted on Jun 05, 2024 - 03:59 PDT
      Russia SMS Carrier Maintenance - MTT Jun 12, 2024 14:01-18:01 PDT
      The MTT network in Russia is conducting a planned maintenance from 12 June 2024 at 14:01 PDT until 12 June 2024 at 18:01 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTT Russia handsets.
      Posted on Jun 05, 2024 - 04:19 PDT
      Twilio Messaging Maintenance (Europe) Jun 14, 2024 14:00-21:00 PDT
      Twilio is conducting planned maintenance from 14 June 14:00 until 14 June 21:00 PDT on the Twilio Network. During the maintenance window, there could be intermittent message delivery failures and delivery delays to and from Twilio in Latin America, APAC, Europe and Middle East & Africa.
      Posted on May 14, 2024 - 16:04 PDT
      Twilio Voice Maintenance (Europe) Jun 14, 2024 14:00-21:00 PDT
      Twilio is conducting a planned maintenance from 14 June 14:00 until 14 June 21:00 PDT on the Twilio Network. During the maintenance window there could be intermittent impact on calls to and from Europe.
      Posted on May 14, 2024 - 16:04 PDT
      Twilio Account Security Maintenance (Europe) Jun 14, 2024 14:00-21:00 PDT
      Twilio is conducting planned maintenance from 14 June 14:00 until 14 June 21:00 PDT on the Twilio Network. During the maintenance window, there could be intermittent impact to Verify Silent Network Auth and Lookup services in Europe.
      Posted on May 14, 2024 - 16:05 PDT
      Twilio Interconnect Maintenance (Europe) Jun 14, 2024 14:00-21:00 PDT
      Twilio is conducting planned maintenance from 14 June 14:00 until 14 June 21:00 PDT on the Twilio Network Exchange in London (IE1). During the maintenance window there could be intermittent impact to services with Interconnects in IE1.
      Posted on May 14, 2024 - 16:04 PDT
      Twilio Voice Maintenance (Europe) Jun 15, 2024 16:00-21:00 PDT
      Twilio is conducting a planned maintenance from 15 June 16:00 until 15 June 21:00 PDT on the Twilio Network. During the maintenance window there could be intermittent impact on calls to and from Europe.
      Posted on May 14, 2024 - 16:06 PDT
      Twilio Account Security Maintenance (Europe) Jun 15, 2024 16:00-21:00 PDT
      Twilio is conducting planned maintenance from 15 June 16:00 until 15 June 21:00 PDT on the Twilio Network. During the maintenance window, there could be intermittent impact to Verify Silent Network Auth and Lookup services in Europe.
      Posted on May 14, 2024 - 16:07 PDT
      Twilio Interconnect Maintenance (Europe) Jun 15, 2024 16:00-21:00 PDT
      Twilio is conducting planned maintenance from 15 June 16:00 until 15 June 21:00 PDT on the Twilio Network Exchange in London (IE1). During the maintenance window there could be intermittent impact to services with Interconnects in IE1.
      Posted on May 14, 2024 - 16:07 PDT
      Twilio Messaging Maintenance (Europe) Jun 15, 2024 16:00-21:00 PDT
      Twilio is conducting planned maintenance from 15 June 16:00 until 15 June 21:00 PDT on the Twilio Network. During the maintenance window, there could be intermittent message delivery failures and delivery delays to and from Twilio in Latin America, APAC, Europe and Middle East & Africa.
      Posted on May 14, 2024 - 16:06 PDT
      Japan SMS Carrier Maintenance - Softbank Jun 17, 2024 08:00-14:00 PDT
      The Softbank network in Japan is conducting a planned maintenance from 17 June 2024 at 08:00 PDT until 17 June 2024 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Softbank Japan handsets.
      Posted on Jun 04, 2024 - 23:05 PDT
      France Voice Carrier Partner Maintenance Jun 17, 2024 13:00-19:00 PDT
      Our Voice carrier partner in France is conducting a planned maintenance from 17 June 2024 at 13:00 PDT until 17 June 2024 at 19:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio France phone numbers.
      Posted on Jun 03, 2024 - 07:41 PDT
      France Voice Carrier Partner Maintenance Jun 19, 2024 13:00-19:00 PDT
      Our Voice carrier partner in France is conducting a planned maintenance from 19 June 2024 at 13:00 PDT until 19 June 2024 at 19:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio France phone numbers.
      Posted on Jun 05, 2024 - 16:36 PDT
      US SMS and MMS Carrier Partner Maintenance Jun 21, 2024 01:00-03:00 PDT
      Our SMS and MMS carrier partner in the US is conducting a planned maintenances from 21 June 2024 at 01:00 PDT until 21 June 2024 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US handsets.
      Posted on Jun 06, 2024 - 02:04 PDT
      Japan SMS Carrier Maintenance - Softbank Jun 24, 2024 08:00-14:00 PDT
      The Softbank network in Japan is conducting a planned maintenance from 24 June 2024 at 08:00 PDT until 24 June 2024 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Softbank Japan handsets.
      Posted on Jun 04, 2024 - 23:06 PDT
      Japan SMS Carrier Maintenance - Softbank Jun 26, 2024 08:00-14:00 PDT
      The Softbank network in Japan is conducting a planned maintenance from 26 June 2024 at 08:00 PDT until 26 June 2024 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Softbank Japan handsets.
      Posted on Jun 04, 2024 - 23:07 PDT
      Japan SMS Carrier Maintenance - Softbank Jul 1, 2024 08:00-14:00 PDT
      The Softbank network in Japan is conducting a planned maintenance from 01 July 2024 at 08:00 PDT until 01 July 2024 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Softbank Japan handsets
      Posted on Jun 04, 2024 - 23:07 PDT
      System Metrics Month Week Day
      API Response Time - North America
      Fetching
      API Response Time - Europe
      Fetching
      Past Incidents
      Jun 10, 2024

      No incidents reported today.

      Jun 9, 2024
      United States Account Security Carrier Partner Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      Jun 9, 11:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 8, 19:00 PDT
      Scheduled - Our carrier partner AT&T United States is conducting a planned maintenance from 08 June 2024 at 19:00 PDT until 09 June 2024 at 11:00 PDT. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



      Impacted Products: Verify Silent Network Auth.
      Jun 4, 06:01 PDT
      Account Security Intermittent API Error to T-Mobile US
      Resolved - Account Security Intermittent API errors to T-Mobile US has been resolved and is operating normally at this time.
      Jun 9, 07:26 PDT
      Monitoring - We are observing recovery in account security intermittent API error to T-Mobile US. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
      Jun 9, 05:48 PDT
      Update - We continue to experience account security intermittent API error to T-Mobile US. Our engineers are working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 9, 03:57 PDT
      Investigating - We are experiencing account security intermittent API error to T-Mobile US. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jun 9, 03:07 PDT
      Jun 8, 2024
      United Kingdom Account Security Carrier Partner Maintenance - Vodafone
      Completed - The scheduled maintenance has been completed.
      Jun 8, 20:25 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 8, 15:15 PDT
      Scheduled - Our carrier partner Vodafone United Kingdom is conducting an emergency maintenance from 08 June 2024 at 15:15 PDT until 08 June 2024 at 20:25 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



      Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes
      Jun 7, 09:12 PDT
      Italy Account Security Carrier Partner Maintenance - Wind Tre
      Completed - The scheduled maintenance has been completed.
      Jun 8, 20:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 8, 14:00 PDT
      Scheduled - Our carrier partner Wind Tre Italy is conducting a planned maintenance from 08 June 2024 at 14:00 PDT until 08 June 2024 at 20:00 PDT. During the maintenance window, there could be intermittent API request failures for Wind Tre Italy customers.



      Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
      Jun 6, 05:54 PDT
      SMS Delivery Delays to Vodacom Network in South Africa
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Vodacom network in South Africa. This incident has been resolved.
      Jun 8, 10:21 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Vodacom Network in South Africa. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 8, 08:21 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Vodacom network in South Africa. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jun 8, 04:21 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Vodacom network in South Africa. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 8, 02:19 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Vodacom network in South Africa. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jun 8, 01:16 PDT
      SMS Delivery Delays to Zain Network in Iraq
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Zain network in Iraq. This incident has been resolved.
      Jun 8, 01:02 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Zain Network in Iraq. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 7, 23:00 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Zain Network in Iraq. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 7, 22:04 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Zain Network in Iraq. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 7, 22:03 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Zain Network in Iraq. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jun 7, 21:17 PDT
      Jun 7, 2024
      Multiple Destination Voice Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Jun 7, 20:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 7, 17:00 PDT
      Scheduled - Our Voice carrier partner in Germany and Austria is conducting an emergency maintenance from 07 June 2024 at 17:00 PDT until 07 June 2024 at 20:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Germany and Austria phone numbers.
      Jun 7, 09:48 PDT
      MMS Delivery Delays to Verizon, T-Mobile and AT&T Network in US Over Small Subset of Short Codes
      Resolved - We are no longer experiencing MMS delivery failures to Verizon, T-Mobile and AT&T networks in the US over a small subset of short codes. This incident has been resolved.
      Jun 7, 19:30 PDT
      Update - We are observing recovery with MMS delivery delays to Verizon, T-Mobile and AT&T networks in the US over a small subset of short codes. Our engineers are continuing to monitor the issue to ensure a full recovery. We will provide another update in 2 hours or when more information is available.
      Jun 7, 18:06 PDT
      Monitoring - We are observing recovery with MMS delivery delays to Verizon, T-Mobile and AT&T networks in the US over a small subset of short codes. Our engineers are continuing to monitor the issue to ensure a full recovery. We will provide another update in 2 hours or when more information is available.
      Jun 7, 16:05 PDT
      Update - We continue to experience MMS delivery delays to Verizon, T-Mobile and AT&T networks in the US over a small subset of short codes. Our engineers are working with our carrier partner to resolve this issue. We will provide another update within 4 hours or as soon as more information becomes available.
      Jun 7, 13:25 PDT
      Update - We continue to experience MMS delivery delays to Verizon, T-Mobile and AT&T networks in the US over a small subset of short codes. Our engineers are working with our carrier partner to resolve this issue. We will provide another update within 2 hours or as soon as more information becomes available.
      Jun 7, 11:34 PDT
      Investigating - We are experiencing MMS delivery delays to Verizon, T-Mobile and AT&T networks in the US over a small subset of short codes. Our engineers are working with our carrier partner to resolve this issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jun 7, 10:39 PDT
      SMS Delivery Delays to Tcell Network in Tajikistan
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Tcell Network in Tajikistan. This issue is resolved.
      Jun 7, 16:35 PDT
      Monitoring - We are observing recovery with SMS delivery delays when sending messages to Tcell Network in Tajikistan. Our engineers will continue to monitor the situation to ensure a full recovery, and we will provide another update in 2 hours or as soon as more information is available.
      Jun 7, 14:40 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Tcell Network in Tajikistan. Our engineers are working with our carrier partner to resolve this issue. We will provide another update within 24 hours or as soon as more information becomes available.
      Jun 7, 10:50 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Tcell Network in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Jun 6, 19:12 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Tcell Network in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Jun 6, 11:12 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Tcell Network in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jun 6, 07:09 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Tcell Network in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 6, 05:09 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Tcell Network in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jun 6, 04:11 PDT
      SMS Delivery Delays to Small US Networks
      Resolved - We are no longer experiencing MMS/SMS delivery delays when sending messages to small US Networks. This incident is resolved.
      Jun 7, 15:51 PDT
      Monitoring - We are observing recovery with MMS/SMS delivery delays when sending messages to small US Networks. Our engineers will continue to monitor the issue to ensure a full recovery, and we will provide another update in 2 hours or as soon as more information is available.
      Jun 7, 14:03 PDT
      Update - We are continuing to experience MMS/SMS delivery delays when sending messages to small US Networks. Our engineers are working with our carrier partner to resolve this issue. We will provide another update within 4 hours or as soon as more information becomes available.
      Jun 7, 12:49 PDT
      Update - We continue to experience MMS/SMS delivery delays when sending messages to small US Networks. Our engineers are working with our carrier partner to resolve this issue. We will provide another update within 2 hours or as soon as more information becomes available.
      Jun 7, 10:55 PDT
      Investigating - We are experiencing MMS/SMS delivery delays when sending messages to small US Networks. Our engineers are working with our carrier partner to resolve this issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jun 7, 10:02 PDT
      On Call Engineers are Investigating an issue
      Resolved - We have fully investigated the Phone Numbers in the Twilio Console issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
      Jun 7, 13:34 PDT
      Investigating - Our monitoring systems have detected a potential issue with Phone Numbers in the Twilio Console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jun 7, 12:48 PDT
      SMS Delivery Delays to 9mobile Network in Nigeria
      Resolved - We are no longer experiencing SMS delivery to 9mobile Network in Nigeria. This incident has been resolved.
      Jun 7, 10:05 PDT
      Monitoring - We are observing successful SMS delivery to 9mobile Network in Nigeria. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jun 7, 08:03 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to 9mobile Network in Nigeria. Our engineers are working with our carrier partner to resolve this issue. We will provide another update within 8 hours or as soon as more information becomes available.
      Jun 7, 06:15 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to 9mobile Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jun 7, 02:26 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to 9mobile Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 7, 00:27 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to 9mobile Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jun 6, 23:29 PDT
      WhatsApp senders From Argentina, Mexico, and Brazil experiencing sending and receiving issues
      Resolved - We are no longer experiencing issues when sending and receiving messages from WhatsApp senders in Argentina, Mexico, and Brazil.
      Jun 7, 09:46 PDT
      Update - We are continuing to investigate an issue with sending and receiving messages for WhatsApp senders from Argentina, Mexico, and Brazil. We expect to provide another update within 16 hours or as soon as more information becomes available.
      Jun 7, 07:37 PDT
      Update - We are continuing to investigate an issue with sending and receiving messages for WhatsApp senders from Argentina, Mexico, and Brazil. We expect to provide another update in 8 hours or as soon as more information becomes available.
      Jun 6, 23:19 PDT
      Update - We are continuing to investigate an issue with sending and receiving messages for WhatsApp senders from Argentina, Mexico, and Brazil. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Jun 6, 19:19 PDT
      Update - We are continuing to investigate an issue with sending and receiving messages for WhatsApp senders from Argentina, Mexico, and Brazil. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jun 6, 17:19 PDT
      Investigating - We are investigating an issue with sending and receiving messages for WhatsApp senders from Argentina, Mexico, and Brazil. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jun 6, 16:19 PDT
      A Small Subset of Flex Users Experiencing Stuck Tasks in Teams View
      Resolved - Twilio Flex was degraded for 5 minutes between 2pm and 2:05 Pacific Time on06/06/2024. During this time, customers may have experienced stuck task in teams view. The issue has now been resolved.
      Jun 7, 08:54 PDT
      Calls Failures to and From a Subset of Germany Twilio's Phone Numbers
      Resolved - The issue affecting call failures to and from a subset of German Twilio's Phone Numbers has been resolved and the service is functioning normally at this time.
      Jun 7, 08:51 PDT
      Update - We continue to see recovery in call failures to and from a subset of German Twilio's Phone Numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update within 2 hours or as soon as more information becomes available.
      Jun 7, 06:49 PDT
      Monitoring - We have started seeing recovery in call failures to and from a subset of Germany Twilio's Phone Numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jun 7, 04:50 PDT
      Investigating - We are observing call failures to and from a subset of Germany Twilio's Phone Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jun 7, 03:56 PDT
      Outgoing SMS Delivery Delays for Subset of Twilio Numbers
      Resolved - A subset of international SMS traffic was delayed between 01:57 and 01:58 Pacific Time on 06/07/2024. During this time, customers may have experienced delays in sending messaging. The issue has now been resolved.
      Jun 7, 06:44 PDT
      Issue Loading Some UI Elements to Create Customer Profiles and a Few Trust Products
      Resolved - The issue loading UI Elements to Create customer profiles and a few Trust products has been resolved.
      Jun 7, 04:08 PDT
      Monitoring - The issues loading UI Elements to Create customer profiles and a few Trust products are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Jun 7, 03:38 PDT
      Update - We are investigating intermittent issue creating Primary Customer Profiles, Secondary Customer Profiles, UK Regulatory Compliance Bundles, Branded Calling Trust Products, and TollFree Trust Products. ISV customers may have issues creating the embeddable Secondary Customer Profile, and Tollfree UI. We expect to provide another update in 1 hour or as soon as more information becomes available
      Jun 7, 03:22 PDT
      Investigating - Our monitoring systems have detected a potential issues loading UI Elements to Create customer profiles and a few Trust products. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jun 7, 03:09 PDT
      Jun 6, 2024
      Multiple Destination SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Jun 6, 22:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 6, 15:00 PDT
      Scheduled - Our SMS carrier partner in the US, Canada and Puerto Rico is conducting a planned maintenance from 06 June 2024 at 15:00 PDT until 06 June 2024 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US, Canada and Puerto Rico handsets.
      May 22, 20:03 PDT
      United Kingdom Account Security Carrier Partner Maintenance - Vodafone
      Completed - The scheduled maintenance has been completed.
      Jun 6, 21:15 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 6, 14:15 PDT
      Scheduled - Our carrier partner Vodafone United Kingdom is conducting an emergency maintenance from 06 June 2024 at 14:15 PDT until 06 June 2024 at 21:15 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



      Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes
      Jun 6, 05:59 PDT
      SMS Delivery Delays to Telenor Pakistan
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telenor network in Pakistan. This incident has been resolved.
      Jun 6, 18:13 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to the Telenor network in Pakistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 6, 16:13 PDT
      Investigating - This incident causing SMS delivery delays when sending messages to the Telenor network in Pakistan was prematurely resolved in one of our previous posts. Please refer to https://status.twilio.com/incidents/w90s1y2wh70z for previous updates. We are continuing to experience SMS delivery delays when sending messages to the Telenor network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours, or as soon as more information becomes available. We apologize for the inconvenience and for any confusion this may have caused
      Jun 6, 12:13 PDT
      Russia SMS Carrier Maintenance - Megafon & Yota
      Completed - The scheduled maintenance has been completed.
      Jun 6, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 6, 13:00 PDT
      Scheduled - The Megafon & Yota network in Russia is conducting a planned maintenance from 06 June 2024 at 13:00 PDT until 06 June 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon & Yota Russia handsets.
      Jun 3, 06:52 PDT
      Indonesia SMS Carrier Maintenance - XL
      Completed - The scheduled maintenance has been completed.
      Jun 6, 14:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 6, 10:00 PDT
      Scheduled - The XL network in Indonesia is conducting a planned maintenance from 06 June 2024 at 10:00 PDT until 06 June 2024 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to XL Indonesia handsets.
      Jun 5, 00:34 PDT
      Twilio Console Error for Users Attempting to Access Using Ad Blockers
      Resolved - The issue has been resolved and user console is operating normally at this time.
      Jun 6, 12:42 PDT
      Update - We will continue to monitor for system stability. We'll provide another update in 1 hour or as soon as more information becomes available.
      Jun 6, 11:42 PDT
      Update - We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Jun 6, 10:48 PDT
      Monitoring - The Twilio console is now operating normally. We had a number of customers using ad blockers experience an error seeing a blank screen when attempting to access the Twilio console. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Jun 6, 10:12 PDT
      Investigating - Our monitoring systems have detected a potential issue with users console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jun 6, 09:59 PDT
      SMS Delivery Delays to Telefonica Network in Chile
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telefonica Network in Chile. This incident has been resolved.
      Jun 6, 12:06 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telefonica network in Chile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 6, 10:10 PDT
      Update - We are still experiencing SMS delivery delays to Telefonica Network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jun 6, 05:58 PDT
      Update - We are still experiencing SMS delivery delays to Telefonica Network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 6, 04:06 PDT
      Investigating - We are still experiencing SMS delivery delays to Telefonica Network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jun 6, 03:10 PDT
      Monitoring - We are observing recovery in SMS delivery delays to Telefonica Network in Chile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 6, 01:14 PDT
      Investigating - We are experiencing SMS delivery delays to Telefonica Network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jun 6, 00:19 PDT
      SMS Delivery Delays to Telenor Pakistan
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to the Telenor network in Pakistan. This incident has been resolved.
      Jun 6, 12:04 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to the Telenor network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours, or as soon as more information becomes available.
      Jun 6, 11:38 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to the Telenor network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours, or as soon as more information becomes available.
      Jun 5, 19:39 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to the Telenor network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours, or as soon as more information becomes available.
      Jun 5, 11:51 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to the Telenor network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours, or as soon as more information becomes available.
      Jun 5, 07:51 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to the Telenor network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours, or as soon as more information becomes available.
      Jun 5, 05:50 PDT
      Investigating - We are continuing to experience SMS delivery delays when sending messages to the Telenor network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour, or as soon as more information becomes available.
      Jun 5, 05:02 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to the Telenor network in Pakistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours, or as soon as more information becomes available.
      Jun 5, 03:08 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to the Telenor network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours, or as soon as more information becomes available.
      Jun 5, 01:24 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to the Telenor network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour, or as soon as more information becomes available.
      Jun 5, 00:21 PDT
      SMS Delivery Delays to Mattel Network in Mauritania
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Mattel Network in Mauritania. This incident has been resolved.
      Jun 6, 10:40 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to the Mattel Network in Mauritania. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 6, 08:36 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Mattel Network in Mauritania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Jun 6, 00:26 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Mattel Network in Mauritania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jun 5, 20:32 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Mattel Network in Mauritania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 5, 18:45 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Mattel Network in Mauritania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes
      Jun 5, 17:44 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Mattel Network in Mauritania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jun 5, 17:43 PDT
      Issue With Delivering the reservation.rescinded Event for Tasks With Multiple Reservations in Flex Task Router
      Resolved - The incident with reservation.rescinded not being delivered by TaskRouter for task has been resolved. Except for a small number of customers. We are closing this incident and will reach out to these customers individually for further follow-ups.
      Jun 6, 07:03 PDT
      Monitoring - The reservation.rescinded was not getting delivered by TaskRouter for tasks that had multiple reservations. They are now operating normally. We will continue to monitor for system stability. We’ll provide another update in 30 minutes or as soon as more information becomes available.
      Jun 6, 06:18 PDT
      Investigating - Our monitoring systems have detected a potential issue with events are not being generated by task router. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jun 6, 06:06 PDT
      SMS Delivery Delays to Tele2 Network in Sweden
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Tele2 Network in Sweden. This incident has been resolved.
      Jun 6, 04:18 PDT
      Monitoring - We are observing recovery in SMS delivery delays to Tele2 Network in Sweden. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 6, 02:24 PDT
      Investigating - We are experiencing SMS delivery delays to Tele2 Network in Sweden. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jun 6, 01:32 PDT
      US SMS Carrier Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      Jun 6, 04:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 5, 22:40 PDT
      Scheduled - The AT&T network in the US is conducting an emergency maintenance from 05 June 2024 at 22:40 PDT until 06 June 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T US handsets when sending via short codes.
      Jun 5, 22:38 PDT
      United States SMS Carrier Maintenance - T-Mobile
      Completed - The scheduled maintenance has been completed.
      Jun 6, 04:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 5, 21:00 PDT
      Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 05 June 2024 at 21:00 PDT until 06 June 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile United States handsets.
      Jun 4, 16:29 PDT
      SMS Delivery Delays to MTS Network in Belarus
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTS network in Belarus. This incident has been resolved.
      Jun 6, 03:59 PDT
      Monitoring - We are observing recovery in SMS delivery delays to MTS network in Belarus. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 6, 02:07 PDT
      Update - We are continuing experiencing SMS delivery delays when sending messages to MTS Network in Belarus. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jun 5, 22:29 PDT
      Update - We are experiencing SMS delivery delays when sending messages to MTS Network in Belarus. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 5, 20:38 PDT
      Update - We are experiencing SMS delivery delays when sending messages to MTS Network in Belarus. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jun 5, 19:49 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays to MTS network in Belarus. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jun 5, 19:46 PDT
      Canada SMS Carrier Maintenance - Bell
      Completed - The scheduled maintenance has been completed.
      Jun 6, 03:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 5, 22:01 PDT
      Scheduled - The Bell network in Canada is conducting a planned maintenance from 05 June 2024 at 22:00 PDT until 06 June 2024 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Bell Canada handsets.
      Jun 3, 08:48 PDT
      Multiple Destination SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Jun 6, 00:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 5, 16:30 PDT
      Scheduled - Our SMS carrier partner in the US and Puerto Rico is conducting a planned maintenance from 05 June 2024 at 16:30 PDT until 06 June 2024 at 00:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US and Puerto Rico handsets.
      May 27, 05:31 PDT
      Jun 5, 2024
      Russia SMS Carrier Maintenance - MTS
      Completed - The scheduled maintenance has been completed.
      Jun 5, 23:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 5, 21:30 PDT
      Update - The MTS network in Russia is conducting a planned maintenance from 05 June 2024 at 21:30 PDT until 05 June 2024 at 23:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.
      Jun 3, 13:12 PDT
      Scheduled - The MTS network in Russia is conducting a planned maintenance from 05 June 2024 at 21:30 PDT until 05 June 2024 at 23:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.
      May 30, 16:27 PDT
      Multiple Destination SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Jun 5, 22:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 5, 15:00 PDT
      Scheduled - Our SMS carrier partner in the US, Canada and Puerto Rico is conducting a planned maintenance from 05 June 2024 at 15:00 PDT until 05 June 2024 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US, Canada and Puerto Rico handsets
      May 22, 20:02 PDT
      Russia SMS Carrier Maintenance - MTT
      Completed - The scheduled maintenance has been completed.
      Jun 5, 17:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 5, 13:01 PDT
      Scheduled - The MTT network in Russia is conducting an emergency maintenance from 05 June 2024 at 13:00 PDT until 05 June 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTT Russia handsets.
      Jun 4, 16:26 PDT
      Russia SMS Carrier Maintenance - Megafon & Yota
      Completed - The scheduled maintenance has been completed.
      Jun 5, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 5, 13:00 PDT
      Scheduled - The Megafon & Yota network in Russia is conducting a planned maintenance from 05 June 2024 at 13:00 PDT until 05 June 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon & Yota Russia handsets.
      Jun 3, 06:51 PDT
      Event Streams Experiencing Delays in Delivering Events
      Resolved - Event Streams events flowing with normal latency. This incident has been fully resolved.
      Jun 5, 15:43 PDT
      Monitoring - Event Streams events flowing with normal latency. Customers might experience fewer retries for events they failed to receive within the 4h retry period. We will update in 1 hour or as soon as we have more information.
      Jun 5, 14:46 PDT
      Identified - Twilio engineers have identified an issue with Event Streams. Customers may experience delays in delivering events. Twilio engineers have started mitigation efforts and the delay for receiving events is decreasing slowly back to normal. We will provide another update in 1 hour, or as soon as more information becomes available.
      Jun 5, 14:11 PDT
      Update - Twilio engineers are investigating an issue with Event Streams. Customers may experience delays in delivering events. We will provide another update in 1 hour, or as soon as more information becomes available.
      Jun 5, 13:21 PDT
      Investigating - Our monitoring systems have detected a potential issue with event streams. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jun 5, 13:07 PDT
      SMS and MMS Delivery Delays to T-Mobile Network in the US
      Resolved - We are no longer experiencing MMS/SMS delivery delays when sending messages to T Mobile network in the US. This incident has been resolved.
      Jun 5, 13:35 PDT
      Monitoring - We are observing recovery in MMS and SMS delivery delays when sending toll-free, short code and long code messages to T-Mobile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 5, 11:34 PDT
      Update - We continue investigating delivery delays with toll-free, short code and long code traffic towards T-Mobile for both SMS and MMS. Our engineering team has been alerted and is actively investigating. We will provide an update in 2 hours or as soon as more information is available.
      Jun 5, 09:49 PDT
      Update - Our monitoring systems have detected an issue with toll-free, short code and long code traffic towards T-Mobile, for both SMS and MMS. Our engineering team has been alerted and is actively investigating. We will provide an update in 1 hour or as soon as more information is available.
      Jun 5, 08:47 PDT
      Update - We are experiencing SMS delivery delays when sending messages to T Mobile network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jun 5, 08:31 PDT
      Investigating - Our monitoring systems have detected a potential issue with Toll-Free and 10DLC traffic towards T-Mobile, for both SMS and MMS. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jun 5, 08:16 PDT
      MMS Delivery Delays to Various Networks in the US
      Resolved - We are no longer experiencing MMS delivery delays when sending messages to various networks in the US. This incident has been resolved.
      Jun 5, 12:32 PDT
      Update - We are experiencing MMS delivery delays when sending messages to various networks in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jun 5, 12:20 PDT
      Investigating - Our monitoring systems have detected a potential issue with across various carriers messages being filtered. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jun 5, 12:02 PDT
      Delays in Voice Insights Call Summary Events Delivery
      Resolved - The issue we detected, in which a subset of customers are experiencing delays when retrieving call summary data via Voice Insights Event Streams has been resolved.
      Jun 5, 07:45 PDT
      Update - We are continuing to observe recovery in the delivery of call summary data, requested via Voice Insights Event Streams. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours, or as soon as more information becomes available.
      Jun 5, 05:38 PDT
      Monitoring - We are observing recovery in the delivery of call summary data, requested via Voice Insights Event Streams. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
      Jun 5, 05:10 PDT
      Update - We have detected an issue, in which a subset of customers are experiencing delays when retrieving call summary data via Voice Insights Event Streams.

      Our engineers are working on this issue, and we will provide an update in 1 hour, or as soon as we have more information.
      Jun 5, 04:42 PDT
      Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jun 5, 04:29 PDT
      Australia Voice Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Jun 5, 06:59 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 5, 05:00 PDT
      Scheduled - Our Voice carrier partner in Australia is conducting a planned maintenance from 05 June 2024 at 05:00 PDT until 05 June 2024 at 06:59 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Australia phone numbers.
      May 24, 08:54 PDT
      Multiple Destination SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Jun 5, 06:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 4, 22:30 PDT
      Scheduled - Our SMS carrier partner in the US and Puerto Rico are conducting a planned maintenance from 04 June 2024 at 22:30 PDT until 05 June 2024 at 06:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small networks in the US and Claro Puerto Rico handsets via a subset of Short codes.
      May 30, 07:01 PDT
      US SMS Carrier Maintenance - T-Mobile
      Completed - The scheduled maintenance has been completed.
      Jun 5, 04:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 4, 21:01 PDT
      Scheduled - The T-Mobile network in the US is conducting an emergency maintenance from 04 June 2024 at 21:00 PDT until 05 June 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile US handsets.
      Jun 4, 06:07 PDT
      Super SIM Network Connectivity Issues
      Resolved - We are now seeing full recovery, this incident has now been resolved.
      Jun 5, 03:23 PDT
      Update - We are continuing to observe data sessions on Super SIM being dropped. This recent impact is limited to devices connected over one provider in the US. About 5% of devices may still experience connectivity issues. Our engineering team is actively working alongside the affected network provider to resolve the issue as quickly as possible. In the meantime, we kindly suggest that customers reset the connectivity through the console or through the APIs (by reactivating SIMs) if they notice that some of their SIM cards are still experiencing issues. This can often help re-establish a stable connection for the affected devices. We will provide another update in 4 hours or sooner as soon as we have more information available.
      Jun 5, 00:46 PDT
      Update - We are continuing to observe data sessions on Super SIM being dropped. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 4 hours or sooner once more information becomes available.
      Jun 5, 00:29 PDT
      Investigating - Beginning at 04:58 UTC, we observed ~11.57% of data sessions on Super SIM being dropped. Devices that attempted to reconnect immediately after losing connectivity should have been able to successfully reconnect to the redundant instances while the impacted one recovered. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 2 hours or sooner once more information becomes available.
      Jun 4, 22:29 PDT
      Canada Account Security Service Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Jun 5, 03:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 4, 23:00 PDT
      Scheduled - Our service partner is conducting a planned maintenance from 04 June 2024 at 23:00 PDT until 05 June 2024 at 03:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Rogers Canada, Telus Canada, Bell Canada.



      Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Line Type Intelligence [Twilio API]
      Jun 3, 12:47 PDT
      US SMS Carrier Maintenance - Small US Carriers
      Completed - The scheduled maintenance has been completed.
      Jun 5, 02:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 4, 21:30 PDT
      Scheduled - A subset of small networks in the US are conducting a planned maintenance from 04 June 2024 at 21:30 PDT until 05 June 2024 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
      May 30, 21:47 PDT
      Jun 4, 2024
      Mexico SMS Carrier Maintenance - Telcel
      Completed - The scheduled maintenance has been completed.
      Jun 4, 23:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 4, 21:00 PDT
      Scheduled - The Telcel network in Mexico is conducting a planned maintenance from 04 June 2024 at 21:00 PDT until 04 June 2024 at 23:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Telcel Mexico handsets.
      May 31, 14:43 PDT
      On Call Engineers are Investigating an issue with Notify Log Data
      Resolved - We have fully investigated the Notify Log Data issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
      Jun 4, 18:05 PDT
      Investigating - Our monitoring systems have detected a potential issue with Notify Log Data. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jun 4, 15:21 PDT
      MMS Delivery Delays to T-Mobile Network in the US for a Subset of Shortcode Numbers
      Resolved - We are no longer experiencing MMS delivery delays when sending messages to T-Mobile network in the US for a subset of shortcode numbers. This incident has been resolved.
      Jun 4, 17:01 PDT
      Monitoring - We are observing recovery in MMS delivery delays when sending messages to T-Mobile network in the US for a subset of shortcode numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 4, 15:02 PDT
      Update - We are still experiencing MMS delivery delays when sending messages to T-Mobile network in the US for a subset of shortcode numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jun 4, 14:15 PDT
      Update - We are still experiencing MMS delivery delays when sending messages to T-Mobile network in the US for a subset of shortcode numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 4, 12:13 PDT
      Investigating - We are experiencing MMS delivery delays when sending messages to T-Mobile network in the US for a subset of shortcode numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jun 4, 11:14 PDT
      Twilio Whatsapp Cloud API and Verify Affected
      Resolved - Twilio Whatsapp Cloud API and Verify were degraded for 23 minutes between 17:11 and 17:34 Pacific Time on 06/04/2024. During this period of time customers may have experienced rate limit errors (63018). The issue has now been resolved
      Jun 4, 17:00 PDT
      Missing Subscriptions From Event Streams API
      Resolved - Event Streams API and console are working normally. All existing subscriptions are now returned. This incident has been resolved.
      Jun 4, 14:21 PDT
      Monitoring - Event Streams API and console are working normally. All existing subscriptions are now returned. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
      Jun 4, 13:48 PDT
      Update - Event Streams subscriptions created during or before 2022 are not returned to the API, CLI or console since May 12th 2024. Event Streams engineers are working to mitigate the issue. Event delivery is working for all subscriptions. We will provide another update in 2 hours or as soon as we have more information.
      Jun 4, 11:46 PDT
      Update - Customers experiencing missing subscriptions in the API and console in Event Streams. Event delivery is not impacted. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
      Jun 4, 10:53 PDT
      Investigating - Our monitoring systems have detected a potential issue with Event Streams. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jun 4, 10:29 PDT
      SMS and MMS Delivery Failures to and From Multiple Networks in Canada for a Subset Short Code Numbers
      Resolved - We are no longer experiencing MMS/SMS delivery failures when sending messages to multiple networks in Canada for a subset of short code numbers. This incident has been resolved.
      Jun 4, 14:02 PDT
      Monitoring - We are observing successful MMS and SMS when sending and receiving messages to and from multiple networks in Canada for a subset of short code numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jun 4, 12:01 PDT
      Update - We are still experiencing MMS and SMS delivery failures when sending and receiving messages to and from multiple networks in Canada for a subset of short code numbers. Traffic for toll-free numbers has been restored. Our engineers are working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 4, 11:44 PDT
      Update - We are experiencing MMS and SMS delivery failures when sending and receiving messages to and from multiple networks in Canada for a subset of Toll-Free and short code numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jun 4, 10:38 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS and MMS toll-free in Canada. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jun 4, 10:26 PDT
      Singapore SMS Carrier Maintenance - Singtel
      Completed - The scheduled maintenance has been completed.
      Jun 4, 14:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 4, 10:00 PDT
      Scheduled - The Singtel network in Singapore is conducting an emergency maintenance from 04 June 2024 at 10:00 PDT until 04 June 2024 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Singtel Singapore handsets.
      Jun 4, 03:48 PDT
      SMS Delivery Delays to Gibtel Gibraltar
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to the Gibtel network in Gibraltar. This incident has been resolved.
      Jun 4, 05:36 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to the Gibtel network in Gibraltar. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours, or as soon as more information becomes available.
      Jun 4, 05:14 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to the Gibtel network in Gibraltar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours, or as soon as more information becomes available.
      Jun 4, 03:16 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to the Gibtel network in Gibraltar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour, or as soon as more information becomes available.
      Jun 4, 02:19 PDT
      US SMS and MMS Carrier Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      Jun 4, 05:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 3, 22:30 PDT
      Scheduled - The AT&T network in the US is conducting a planned maintenance from 03 June 2024 at 22:30 PDT until 04 June 2024 at 05:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS from and to AT&T US handsets when sending via long codes and short codes.
      May 31, 08:15 PDT
      United States MMS Carrier Maintenance - T-Mobile
      Completed - The scheduled maintenance has been completed.
      Jun 4, 04:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 3, 22:02 PDT
      Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 03 June 2024 at 22:00 PDT until 04 June 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from T-Mobile United States handsets.
      Jun 3, 16:13 PDT
      US SMS Carrier Maintenance - Verizon
      Completed - The scheduled maintenance has been completed.
      Jun 4, 03:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 3, 21:01 PDT
      Scheduled - The Verizon network in the US is conducting an emergency maintenance from 03 June 2024 at 21:00 PDT until 04 June 2024 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon US handsets.
      Jun 3, 03:28 PDT
      Jun 3, 2024
      Account Security Carrier Partner Maintenance - H3G Austria
      Completed - The scheduled maintenance has been completed.
      Jun 3, 23:31 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 3, 21:30 PDT
      Scheduled - Our carrier partner H3G Austria is conducting a planned maintenance from 03 June 2024 at 21:30 PDT until 03 June 2024 at 23:30 PDT. During the maintenance window, there could be intermittent API request failures for H3G Austria customers.



      Impacted Products: Verify Silent Network Auth, Lookup SIM Swap
      May 27, 08:07 PDT
      Account Security Carrier Partner Maintenance - Wind Tre (3) Italy
      Completed - The scheduled maintenance has been completed.
      Jun 3, 23:31 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 3, 21:31 PDT
      Scheduled - Our carrier partner Wind Tre (3) Italy is conducting a planned maintenance from 03 June 2024 at 21:30 PDT until 03 June 2024 at 23:30 PDT. During the maintenance window, there could be intermittent API request failures for Wind Tre (3) Italy customers.



      Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match
      May 27, 08:08 PDT
      Account Security Carrier Partner Maintenance - Three UK
      Completed - The scheduled maintenance has been completed.
      Jun 3, 23:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 3, 21:30 PDT
      Scheduled - Our carrier partner Three UK is conducting a planned maintenance from 03 June 2024 at 21:30 PDT until 03 June 2024 at 23:30 PDT. During the maintenance window, there could be intermittent API request failures for Three UK customers.



      Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match
      May 27, 08:06 PDT
      Spain SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Jun 3, 22:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 3, 21:00 PDT
      Scheduled - Our SMS carrier partner in Spain is conducting a planned maintenance from 03 June 2024 at 21:00 PDT until 03 June 2024 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Spain handsets.
      May 30, 15:40 PDT
      Mexico SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Jun 3, 22:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 3, 21:02 PDT
      Scheduled - Our SMS carrier partner in Mexico is conducting an emergency maintenance from 03 June 2024 at 21:00 PDT until 03 June 2024 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Mexico handsets.
      Jun 3, 17:10 PDT
      SMS Delivery Delays to TIM Network in Brazil
      Resolved - We are no longer experiencing SMS delivery delays to TIM Network in Brazil. This incident has been resolved.
      Jun 3, 20:44 PDT
      Monitoring - We are observing a recovery in delivery delays to TIM Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 3, 18:48 PDT
      Investigating - We are experiencing SMS Delivery Delays to TIM Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jun 3, 17:59 PDT
      Kyrgyzstan SMS Carrier Maintenance - NUR Telecom
      Completed - The scheduled maintenance has been completed.
      Jun 3, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 3, 12:00 PDT
      Scheduled - The NUR Telecom network in Kyrgyzstan is conducting a planned maintenance from 03 June 2024 at 12:00 PDT until 03 June 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to NUR Telecom Kyrgyzstan handsets.
      May 31, 06:53 PDT
      SMS Delivery Delays To Onvoy Spectrum Mobile Network In US
      Resolved - We are no longer experiencing MMS/SMS delivery delays when sending messages to Onvoy Spectrum Mobile Network In US. This incident has been resolved.
      Jun 3, 13:11 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Onvoy Spectrum Mobile Network In US. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 3, 11:19 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Onvoy Spectrum Mobile Network In US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Jun 3, 06:24 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Onvoy Spectrum Mobile Network In US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Jun 2, 22:23 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Onvoy Spectrum Mobile Network In US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jun 2, 18:26 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Onvoy Spectrum Mobile Network In US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 2, 16:32 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Onvoy Spectrum Mobile Network In US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jun 2, 15:32 PDT
      SMS Delivery Delay to Tcell Network in Tajikistan.
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Tcell Network in Tajikistan. This incident has been resolved.
      Jun 3, 10:45 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Tcell Network in Tajikistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 3, 08:50 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Tcell Network in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jun 3, 07:48 PDT
      Update - Upon further investigation, we have confirmed that Programmable Messaging SMS is not affected by the ongoing incident. We are actively investigating the SMS delivery delays to Tcell Network in Tajikistan and will provide another update as soon as possible.
      Jun 3, 07:35 PDT
      Investigating - We’ve become aware of a potential issue with SMS delivery delays to Tcell Network in Tajikistan. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jun 3, 07:26 PDT
      SMS Delivery Delays to MTN Network in South Sudan
      Resolved - SMS messages to MTN network in South Sudan is operating normally at this time.
      Jun 3, 08:42 PDT
      Monitoring - SMS messages to MTN network in South Sudan in are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
      Jun 3, 06:43 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to MTN network in South Sudan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jun 3, 05:45 PDT
      Australia Voice Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Jun 3, 06:59 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 3, 05:00 PDT
      Scheduled - Our Voice carrier partner in Australia is conducting a planned maintenance from 03 June 2024 at 05:00 PDT until 03 June 2024 at 06:59 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Australia phone numbers.
      May 24, 08:05 PDT
      United States MMS Carrier Maintenance - T-Mobile
      Completed - The scheduled maintenance has been completed.
      Jun 3, 04:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 2, 22:00 PDT
      Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 02 June 2024 at 22:00 PDT until 03 June 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from T-Mobile United States handsets.
      May 28, 16:12 PDT
      Jun 2, 2024
      SMS Delivery Delays to MTN Networks in Guinea and Liberia
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN Networks in Guinea and Liberia. This incident has been resolved.
      Jun 2, 09:00 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to MTN Networks in Guinea and Liberia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 2, 07:00 PDT
      Update - We continue to experience SMS delivery delays when sending messages to MTN Networks in Guinea and Liberia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Jun 1, 21:32 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to MTN Networks in Guinea and Liberia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Jun 1, 13:32 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to MTN Networks in Guinea and Liberia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jun 1, 09:32 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to MTN Networks in Guinea and Liberia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 1, 07:45 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to MTN Networks in Guinea and Liberia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jun 1, 06:50 PDT
      MMS Delivery Failures To and From T-Mobile Network in the US From a Subset of Shortcodes
      Resolved - We are no longer experiencing MMS delivery failures To and From T-Mobile network in the US from a subset of Shortcodes. This incident has been resolved.
      Jun 2, 06:23 PDT
      Monitoring - We are observing successful MMS delivery to and from T-Mobile network in US from a subset of shortcodes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jun 2, 04:23 PDT
      Update - We continue to experience MMS delivery failures to and from T-Mobile network in US from a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jun 2, 02:25 PDT
      Investigating - We are experiencing MMS delivery failures to T-Mobile network in US from a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jun 2, 01:35 PDT
      Jun 1, 2024
      United Kingdom Account Security Carrier Partner Maintenance - Vodafone
      Completed - The scheduled maintenance has been completed.
      Jun 1, 21:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 1, 13:15 PDT
      Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 01 June 2024 at 13:15 PDT until 01 June 2024 at 21:30 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



      Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes
      May 28, 13:40 PDT
      Super SIM Network Connectivity Issues
      Resolved - We are no longer experiencing connectivity issues on Super SIM. We kindly suggest that customers reset the connectivity through the console or APIs (by re-activating devices) if they notice any SIM cards still experiencing issues. This can often help re-establish a stable connection for the affected devices. This incident has been resolved.
      Jun 1, 12:57 PDT
      Monitoring - Currently, we are monitoring the situation as approximately 1% of devices may still experience connectivity issues. The offending node has been removed from the network, and there are no failures from our systems. We kindly suggest that customers reset the connectivity through the console or APIs (by re-activating devices) if they notice any SIM cards still experiencing issues. This can often help re-establish a stable connection for the affected devices. We will provide another update in 2 hours, or sooner, as more information becomes available.
      Jun 1, 10:53 PDT
      Investigating - Beginning at 17:05 UTC, we observed ~3% of active data sessions on Super SIM being dropped. Devices that attempted to reconnect immediately after losing connectivity should have been able to successfully reconnect to the redundant instances while the impacted one recovered. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 1 hour or sooner once more information becomes available.
      Jun 1, 10:33 PDT
      SMS Delivery Delays to Telenor Network In Pakistan
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telenor Network In Pakistan. This incident has been resolved.
      Jun 1, 10:48 PDT
      Update - We are continuing to observe recovery in SMS delivery delays when sending messages to Telenor Network In Pakistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 1, 09:00 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telenor Network In Pakistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 1, 07:03 PDT
      Investigating - We continue to experience SMS delivery delays when sending messages to Telenor Network In Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 1, 05:13 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telenor Network In Pakistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 1, 03:24 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Telenor Network In Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 1, 01:27 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Telenor Network In Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jun 1, 00:33 PDT
      SMS Delivery Delays and Delivery Failures to MobiFone Network in Vietnam for a Subset of Alphanumeric Senders
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to MobiFone Network in Vietnam for a subset of Alphanumeric Senders. This incident has been resolved.
      Jun 1, 10:38 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to MobiFone Network in Vietnam for a subset of Alphanumeric Senders. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 1, 08:50 PDT
      Update - We are continuing to experience SMS delivery delays and delivery failures to MobiFone Network in Vietnam for a subset of Alphanumeric Senders. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
      Jun 1, 00:56 PDT
      Update - We are continuing to experience SMS delivery delays and delivery failures to MobiFone Network in Vietnam for a subset of Alphanumeric Senders. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      May 31, 21:00 PDT
      Update - We are continuing to experience SMS delivery delays and delivery failures to MobiFone Network in Vietnam for a subset of Alphanumeric Senders. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 31, 19:15 PDT
      Investigating - We are investigating SMS delivery delays and delivery failures to MobiFone Network in Vietnam for a subset of Alphanumeric Senders. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      May 31, 18:17 PDT
      Monitoring - We are observing recovery with SMS delivery delays and delivery failures to MobiFone Network in Vietnam for a subset of Alphanumeric Senders. Our engineers will continue to monitor to ensure a full recovery, and we will provide another update in 2 hours.
      May 31, 16:30 PDT
      Update - We are investigating SMS delivery delays and delivery failures to MobiFone Network in Vietnam for a subset of Alphanumeric Senders. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      May 31, 15:41 PDT
      Investigating - Our monitoring systems have detected a potential issue Alphanumeric Senders. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 31, 15:29 PDT
      SMS Delivery Delays to MPT Network in Myanmar
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to MPT Network in Myanmar. This incident has been resolved.
      Jun 1, 09:19 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to MPT Network in Myanmar. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 1, 07:31 PDT
      Update - We continue to experience SMS delivery delays when sending messages to MPT Network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 1, 05:42 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to MPT Network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jun 1, 04:51 PDT
      SMS Delivery Delays to Tcell Network in Tajikistan
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Tcell Network in Tajikistan. This incident has been resolved.
      Jun 1, 02:16 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Tcell Network in Tajikistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 1, 00:24 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Tcell Network in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      May 31, 04:32 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Tcell Network in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      May 30, 12:36 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Tcell Network in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      May 30, 04:35 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Tcell Network in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      May 30, 00:36 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Tcell Network in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 29, 22:43 PDT
      Update - We are experiencing MMS/SMS delivery delays when sending messages to Tcell Network in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 29, 21:50 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays to Tcell Network in Tajikistan. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 29, 21:38 PDT
      Mexico SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Jun 1, 01:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 31, 23:00 PDT
      Scheduled - Our SMS carrier partner in Mexico is conducting an emergency maintenance from 31 May 2024 at 23:00 PDT until 01 June 2024 at 01:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Mexico handsets.
      May 31, 13:48 PDT
      SMS Delivery Delays to Nextel SA Networks in Chile
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Nextel SA Networks in Chile. This incident has been resolved.
      Jun 1, 00:40 PDT
      Monitoring - We are observing recovery in SMS delivery delays to Nextel SA Networks in Chile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 31, 22:47 PDT
      Update - We are continuing to experience SMS delivery delays to Nextel SA Networks in Chile. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      May 31, 19:00 PDT
      Update - We are continuing to experience SMS delivery delays to Nextel SA Networks in Chile. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 31, 17:01 PDT
      Update - We are investigating SMS delivery delays to Nextel SA Networks in Chile. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      May 31, 16:10 PDT
      Investigating - Our monitoring systems have detected a potential issue SMS Delivery Delays to Nextel SA Networks in Chile. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 31, 16:04 PDT
      May 31, 2024
      Account Security Carrier Partner Maintenance - H3G Austria
      Completed - The scheduled maintenance has been completed.
      May 31, 23:02 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 31, 08:01 PDT
      Scheduled - Our carrier partner H3G Austria is conducting a planned maintenance from 31 May 2024 at 08:00 PDT until 31 May 2024 at 23:00 PDT. During the maintenance window, there could be intermittent API request failures for H3G Austria customers.



      Impacted Products: Verify Silent Network Auth, Lookup SIM Swap
      May 28, 01:39 PDT
      Account Security Carrier Partner Maintenance - Wind Tre (3) Italy
      Completed - The scheduled maintenance has been completed.
      May 31, 23:02 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 31, 08:02 PDT
      Scheduled - Our carrier partner Wind Tre (3) Italy is conducting a planned maintenance from 31 May 2024 at 08:00 PDT until 31 May 2024 at 23:00 PDT. During the maintenance window, there could be intermittent API request failures for Wind Tre (3) Italy customers.



      Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match,Legacy Identity MatchAndAttributes
      May 28, 01:41 PDT
      Account Security Carrier Partner Maintenance - Three UK
      Completed - The scheduled maintenance has been completed.
      May 31, 23:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 31, 08:00 PDT
      Scheduled - Our carrier partner Three UK is conducting a planned maintenance from 31 May 2024 at 08:00 PDT until 31 May 2024 at 23:00 PDT. During the maintenance window, there could be intermittent API request failures for Three UK customers.



      Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
      May 28, 01:38 PDT
      One-Click Integration Between Google Dialogflow CX and Twilio VirtualAgent Degraded
      Resolved - Issue with One-Click integration between Google Dialogflow CX and Twilio VirtualAgent has been resolved and is operating normally at this time.
      May 31, 19:27 PDT
      Monitoring - One-Click integration between Google Dialogflow CX and Twilio VirtualAgent is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      May 31, 18:58 PDT
      Update - We are continuing to investigate an issue with the One-Click integration between Google Dialogflow CX and Twilio VirtualAgent. Our engineers are investigating, and we will provide an update in 2 hours or as soon as more information is available.
      May 31, 17:20 PDT
      Update - We are investigating an issue with the One-Click integration between Google Dialogflow CX and Twilio VirtualAgent. Our engineers are investigating, and we will provide an update in 1 hour or as soon as more information is available.
      May 31, 16:23 PDT
      Investigating - We've become aware of a potential issue with VirtualAgent. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 31, 16:01 PDT
      SMS Delivery Delays to Orange Network in Sierra Leone
      Resolved - We are no longer observing SMS delivery delays to Orange Network in Sierra Leone. This incident is resolved.
      May 31, 17:10 PDT
      Update - We are continuing to observe recovery with SMS delivery delays to Orange Network in Sierra Leone. We will continue to monitor the situation to ensure a full recovery, and provide another update in 2 hours or as soon as more information is available.
      May 31, 15:16 PDT
      Monitoring - We are observing recovery with SMS delivery delays to Orange Network in Sierra Leone. We will continue to monitor the situation to ensure a full recovery, and provide another update in 2 hours or as soon as more information is available.
      May 31, 13:22 PDT
      Update - We continue to experience SMS delivery delays to Orange Network in Sierra Leone. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      May 31, 09:26 PDT
      Update - We continue to experience SMS delivery delays to Orange Network in Sierra Leone. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 31, 07:28 PDT
      Investigating - We are experiencing SMS delivery delays to Orange Network in Sierra Leone. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 31, 06:30 PDT
      Delayed Data load for Flex Insights HR
      Resolved - The issue with delayed loading of Insights data with Flex has been resolved, and Flex Insights is operating normally at this time.
      May 31, 01:45 PDT
      Monitoring - We are no longer seeing delayed loading of Insights data with Flex. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      May 31, 01:13 PDT
      Update - We are continuing to investigate the delayed loading of Insights data with Flex for some of the customers. The issue has been identified with our vendor and we are actively working with them. We expect to provide another update in 2 hours or as soon as more information becomes available
      May 30, 23:15 PDT
      Update - We are investigating delayed loading of Insights data with Flex for some of the customers. The issue has been identified with our vendor and we are actively working with them. We expect to provide another update in 60 minutes or as soon as more information becomes available
      May 30, 22:15 PDT
      Investigating - Our monitoring systems have detected a potential issue with delayed data load for Flex Insights HR. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 30, 22:07 PDT
      US SMS Carrier Maintenance - Small US Carriers
      Completed - The scheduled maintenance has been completed.
      May 31, 01:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 30, 21:00 PDT
      Scheduled - A subset of small networks in the US are conducting an emergency maintenance from 30 May 2024 at 21:00 PDT until 31 May 2024 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
      May 30, 15:53 PDT
      Voice Intelligence May Be Experiencing Delays Processing Their Transcriptions When Using Sentiment Analysis or Summarisation Features
      Resolved - All requests have now been reprocessed, and Voice Intelligence is operating normally at this time. This incident is resolved.
      May 31, 00:14 PDT
      Monitoring - New Voice Intelligence requests that utilise Summarisation and Sentiment features are now being successfully processed.
      Engineering team are working to redrive requests that could not be processed earlier. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      May 30, 23:48 PDT
      Investigating - Customer using the Sentiment Analysis or Summarisation features of Voice Intelligence may be experiencing delays processing their transcriptions. Our engineers our working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available
      May 30, 23:21 PDT
      May 30, 2024
      Call Quality Problems to MCI Network in Iran
      Resolved - Call quality to MCI Network in Iran has been resolved and calls to MCI Network in Iran is operating normally at this time.
      May 30, 20:44 PDT
      Monitoring - Call quality to MCI Network in Iran is now back to normal. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
      May 30, 18:44 PDT
      Update - We are still observing call quality problems to MCI Network in Iran. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
      May 30, 06:48 PDT
      Update - We are still observing call quality problems to MCI Network in Iran. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
      May 29, 22:50 PDT
      Update - We are observing call quality problems to MCI Network in Iran. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      May 29, 18:54 PDT
      Update - We are still observing call quality problems to MCI Network in Iran. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 29, 16:56 PDT
      Investigating - We are observing call quality problems to MCI Network in Iran. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      May 29, 15:42 PDT
      SMS Delivery Delays to Dish Network in the US from a Subset of Short Codes
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Dish Network in the US. This incident has been resolved.
      May 30, 19:05 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Dish Network in the US from a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 30, 17:05 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Dish Network in the US from a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 30, 16:20 PDT
      Investigating - Our monitoring systems have detected a potential issue SMS delivery delays to Dish Network in the US. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 30, 16:09 PDT
      New Phone Number Registrations Is Down for One of Our Vendors for Branded Calls
      Resolved - The small subset of new phone number registrations for one of our vendors for branded calls that had a service interruption has been resolved and is operating normally at this time.
      May 30, 18:01 PDT
      Monitoring - We are now operating normally for the small subset of new phone number registrations for one of our vendors for branded calls that had a service interuption. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
      May 30, 15:52 PDT
      Update - We continue to investigate a service interruption with a small subset of new phone number registrations for one of our vendors for branded calls. We expect to provide another update in 24 hours or as soon as more information becomes available.
      May 30, 09:33 PDT
      Update - We continue to investigate a service interruption with new phone number registrations for one of our vendors for branded calls. We expect to provide another update in 16 hours or as soon as more information becomes available.
      May 29, 17:34 PDT
      Update - We are still investigating a service interruption with new phone number registrations for one of our vendors for branded calls. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 29, 15:34 PDT
      Update - We are investigating a service interruption with new phone number registrations for one of our vendors for branded calls. We expect to provide another update in 1 hour or as soon as more information becomes available.
      May 29, 14:34 PDT
      Investigating - Our monitoring systems have detected a potential issue TNS phone number registrations. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 29, 14:13 PDT
      Russia SMS Carrier Maintenance - Megafon and Yota
      Completed - The scheduled maintenance has been completed.
      May 30, 17:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 30, 13:00 PDT
      Scheduled - The Megafon and Yota networks in Russia are conducting an emergency maintenance from 30 May 2024 at 13:00 PDT until 30 May 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon and Yota Russia handsets.
      May 28, 05:27 PDT
      United Kingdom Account Security Carrier Partner Maintenance - Vodafone
      Completed - The scheduled maintenance has been completed.
      May 30, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 30, 15:30 PDT
      Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 30 May 2024 at 15:30 PDT until 30 May 2024 at 17:00 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



      Impacted Products: Verify Silent Network Auth
      May 24, 09:17 PDT
      Indonesia SMS Carrier Maintenance - XL Axiata
      Completed - The scheduled maintenance has been completed.
      May 30, 14:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 30, 11:00 PDT
      Scheduled - The XL Axiata network in Indonesia is conducting an emergency maintenance from 30 May 2024 at 11:00 PDT until 30 May 2024 at 14:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to XL Axiata Indonesia handsets.
      May 30, 04:43 PDT
      SMS Delivery Failures to Singapore For a Small Subset of Pre-registered Sender IDs
      Resolved - We experienced SMS delivery degradation for messages sent to Singapore from a small subset of pre-registered sender IDs between 11:47 AM and 10:38 PM PDT. It has now been resolved.
      May 30, 11:47 PDT
      SMS Delivery Delays to MPT Network in Myanmar
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to MPT Network in Myanmar. This incident has been resolved.
      May 30, 11:07 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to MPT Network in Myanmar. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 30, 09:18 PDT
      Update - We continue to experience SMS delivery delays when sending messages to MPT Network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      May 30, 05:54 PDT
      Update - We continue to experience SMS delivery delays when sending messages to MPT Network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 30, 04:08 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to MPT Network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 30, 03:17 PDT
      May 29, 2024
      May 28, 2024

      No incidents reported.

      May 27, 2024

      No incidents reported.

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