A subset of our customers are facing issues while using the Web App.
Our team is working to identify the root cause and fix the issue. Users may be experiencing high latency or intermittent crashes on the web app.
Please reach out to support@squadcast.com for any questions.
We have deployed a temporary fix for this issue on June 1st. 2024.
Users should no longer face issues with accessing the Web App. Our team will continue to investigate this issue to get to the root cause.
If you continue to experience any issues or have any questions, please reach out to us at support@squadcast.com.
We appreciate your patience and understanding as we worked to resolve this matter.
This issue has now been resolved. The fix was monitored for over a period of 24 hours and there were no latency or accessibility issues observed. The Web App is working as expected.
If you experience any issues or have any questions, please reach out to us at support@squadcast.com.
We are experiencing an issue with the dispatch of user verification and password reset emails. This was due to our upstream service facing a major outage. As a result, users may not have been receiving their verification or password reset emails, which impacted their ability to complete the registration process, verify their accounts, or reset their passwords.
The upstream service has resolved their outage. Our services for dispatching user verification and password reset emails are now fully operational.
We were experiencing an issue with the dispatch of user verification and password reset emails. This was due to our upstream service facing a major outage. As a result, users may not have been receiving their verification or password reset emails, which impacted their ability to complete the registration process, verify their accounts, or reset their passwords.
The upstream service has resolved their outage. Our services for dispatching user verification and password reset emails are now fully operational.
A subset of our customers are facing issues after updating to the latest version of the mobile app (v3.12.0). Our team is working to identify the root cause and fix the issue. Users may be experiencing degraded usability of the mobile app after the update. Please reach out to support@squadcast.com for any questions.
We’ve identified the issue and are working on a fix, which will be published to the PlayStore and AppStore. In the meantime, if you’re facing this issue, you can either clear app data and login, or uninstall and reinstall the app.
We’ve published a new update (v3.13.0) with the fix to Playstore and Appstore. Please reach out to support@squadcast.com for any questions.
