Monitoring - A fix for the issue has been deployed to the production and the issue remains under monitoring mode over the weekend. In case of any issues observed, please reach out to the Marketplace Support team.
May 10, 2024 - 17:07 UTC
May 10, 2024 - 17:07 UTC
Update - We have implemented a fix and tested it. We are working on deploying it. Meanwhile please continue to use Upload from URL option to upload the artifacts.
May 10, 2024 - 15:46 UTC
May 10, 2024 - 15:46 UTC
Update - We are continuing to work on identifying and fix the underlying errors that will allow upload of artifacts upto 150MB size.
May 10, 2024 - 08:53 UTC
May 10, 2024 - 08:53 UTC
Update - We have applied a fix for the "ASAP token expired" error and partners should no longer be encountering this error when uploading app artifacts. However there are underlying intermittent issues preventing a successful artifact upload. We are currently investigating this issue further.
Please expect an update in the next 12hours.
May 09, 2024 - 21:25 UTC
Please expect an update in the next 12hours.
May 09, 2024 - 21:25 UTC
Identified - We have identified the cause for the issue and currently exploring possible solutions to fix it.
May 09, 2024 - 13:59 UTC
May 09, 2024 - 13:59 UTC
Investigating - Upload your app artifact - is experiencing a degraded functionality. Please use the Upload from URL option to upload the artifacts. We are working on the fix.
May 09, 2024 - 10:35 UTC
May 09, 2024 - 10:35 UTC
Update - We have verified that our remedial actions have been effective in restoring the operations of apps that were affected by this incident. During our cross-examination, we haven't found any evidence of errors impacting the consistency of the data stored in our database. Later today we will re-run the migration of custom entities data to ensure no entry contains an empty value. This process is estimated to finish in the next 2-3 days. Once this is done we will close the incident.
We expect to have an update within the next 3-4 days.
May 10, 2024 - 00:27 UTC
We expect to have an update within the next 3-4 days.
May 10, 2024 - 00:27 UTC
Update - We have remediated the custom entity data store for the remaining identified sites. The read access to the custom entities data store has been restored to a state that no longer returns an empty string. We are monitoring and cross-checking the errors recorded on our platform to ensure the integrity of the data and the migration process.
We expect to have an update within the next 24-48 hours.
May 07, 2024 - 06:11 UTC
We expect to have an update within the next 24-48 hours.
May 07, 2024 - 06:11 UTC
Monitoring - We have restored read access to custom entity data stores for 99.5% of identified sites.
We have identified a small number of sites where the impacted data requires further remediation steps. Our team is currently looking into this and will investigate these sites on a case by case basis to see what additional steps are required.
We expect to have an update on these sites within the next 24 hours.
May 06, 2024 - 07:51 UTC
We have identified a small number of sites where the impacted data requires further remediation steps. Our team is currently looking into this and will investigate these sites on a case by case basis to see what additional steps are required.
We expect to have an update on these sites within the next 24 hours.
May 06, 2024 - 07:51 UTC
Identified - We have identified an issue with Forge apps that integrate the custom entity data store. While reading historical data that has not been updated since April 5th, the service may return an empty string instead of the value stored in the database. This would have appeared to end users as though the application data was missing. This was due to a logic error resulting in incomplete migration of data during our current data residency rollout.
Timeline
2024-04-30 06:15 UTC: Rollout of feature flag to read custom entity data from regional data. stores as per data residency setting for the workspace.
2024-05-05 23:00 UTC: Incident raised after partners reported errors.
2024-05-06 05:00 UTC: Root cause detected.
2024-05-06 06:00 UTC: Remediation steps approved.
We expect to resolve approximately 99.5% of impacted data to be available within the next 10 minutes.
We have identified a small number of sites where the impacted data requires further remediation steps. Our team is currently looking into this and will investigate these sites on a case by case basis to see what additional steps are required.
We expect to have an update on these sites within the next 24 hours.
May 06, 2024 - 07:40 UTC
Timeline
2024-04-30 06:15 UTC: Rollout of feature flag to read custom entity data from regional data. stores as per data residency setting for the workspace.
2024-05-05 23:00 UTC: Incident raised after partners reported errors.
2024-05-06 05:00 UTC: Root cause detected.
2024-05-06 06:00 UTC: Remediation steps approved.
We expect to resolve approximately 99.5% of impacted data to be available within the next 10 minutes.
We have identified a small number of sites where the impacted data requires further remediation steps. Our team is currently looking into this and will investigate these sites on a case by case basis to see what additional steps are required.
We expect to have an update on these sites within the next 24 hours.
May 06, 2024 - 07:40 UTC
Update - We are continuing to investigate this issue.
May 06, 2024 - 04:09 UTC
May 06, 2024 - 04:09 UTC
Investigating - We have identified a problem with querying custom entities where a query returns an empty string for some keys instead of the value stored in the database. At this time we believe that the issue is limited to query operations in a small number of apps and all the other operations are not impacted. We are investigating the root cause and will provide another update by 08:00 UTC.
May 06, 2024 - 04:09 UTC
May 06, 2024 - 04:09 UTC
Update - The move of the data for Forge hosted storage to the same location as the host product is taking longer than expected and will not be completed by 30 Apr 2024 00:00 UTC, as previously announced. After careful consideration, the Forge hosted storage decided that the best path forward is to extend the completion date from 30 Apr 2024 to 17 May 2024 00:00 UTC.
Apr 24, 2024 - 08:08 UTC
Apr 24, 2024 - 08:08 UTC
In progress - We have started the rollout of data residency for Forge hosted storage, where data will be moving to the same location as the host product. We expect the rollout to be completed by Apr 30, 2024 00:00 UTC.
Please refer to https://developer.atlassian.com/platform/forge/changelog/#CHANGE-1556 for more information.
Mar 28, 2024 - 03:12 UTC
Please refer to https://developer.atlassian.com/platform/forge/changelog/#CHANGE-1556 for more information.
Mar 28, 2024 - 03:12 UTC
Scheduled - We will be commencing rollout of data residency for Forge hosted storage. As part of this rollout, we will be moving data to the location of the host product (e.g. if an app is installed in a Jira instance whose data is pinned to Singapore, Forge Hosted Storage data will be pinned to Singapore).
This will begin on Mar 28, 2024 00:00 UTC and we expect to be completed by Apr 30, 2024 00:00 UTC. There is no expected downtime during this migration. Once the migration is complete, Forge Hosted Storage data will stored in the same location as the host product for all new and existing Forge apps.
Action Required: In order to benefit from data residency and multi-region compute, you will need to redeploy your app, and may need to declare information in your app manifest regarding remote usage of data. Please see this changelog[https://developer.atlassian.com/platform/forge/changelog/#CHANGE-1556] and our data residency documentation[https://developer.atlassian.com/platform/forge/data-residency/] for more details.
If you notice any unexpected issues during this rollout, please report via the Developer and Marketplace Support service desk [https://ecosystem.atlassian.net/servicedesk/customer/portal/34/group/96/create/571].
Mar 28, 2024 00:00 - Apr 30, 2024 00:00 UTC
This will begin on Mar 28, 2024 00:00 UTC and we expect to be completed by Apr 30, 2024 00:00 UTC. There is no expected downtime during this migration. Once the migration is complete, Forge Hosted Storage data will stored in the same location as the host product for all new and existing Forge apps.
Action Required: In order to benefit from data residency and multi-region compute, you will need to redeploy your app, and may need to declare information in your app manifest regarding remote usage of data. Please see this changelog[https://developer.atlassian.com/platform/forge/changelog/#CHANGE-1556] and our data residency documentation[https://developer.atlassian.com/platform/forge/data-residency/] for more details.
If you notice any unexpected issues during this rollout, please report via the Developer and Marketplace Support service desk [https://ecosystem.atlassian.net/servicedesk/customer/portal/34/group/96/create/571].
Mar 28, 2024 00:00 - Apr 30, 2024 00:00 UTC
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This page is intended for Atlassian developers. Please visit https://status.atlassian.com for the status of end-user features and services.
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