Wikipedia:Office actions: Difference between revisions

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This page is a Wikimedia official policy. It was established by Jimbo Wales and is endorsed by the Foundation as necessary for the operation of the sites under its jurisdiction.

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WP:OFFICE

Some changes to Wikipedia pages may be against the law, or may say things that are not true and hurt people. When that happens, the people hurt might send a letter or e-mail to Wikipedia to complain.

The organization that runs Wikipedia may need to change an article to correct the problem. This is done only if the problem is against the law, or against Wikipedia policies on how articles should be written. This is not done if the person complaining only wants a more favorable article or is trying to intimidate.

Official policy

See this page about office actions on Wikimedia Meta for more information.

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 ||'''This page is a [[Wikimedia Foundation|Wikimedia]] [[Wikipedia:Policies and guidelines|official policy]]'''. It was established by [[:en:User:Jimbo Wales|Jimbo Wales]] and is endorsed by the Foundation  as necessary for the operation of the sites under its jurisdiction.
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+Some changes to Wikipedia pages may be against the [[law]], or may say [[Wikipedia:Libel|things that are not true and hurt people]]. When that happens, the people hurt might send a letter or e-mail to Wikipedia to complain.
-{{nutshell|Sometimes the Wikimedia Foundation may have to delete, protect or blank a page without going through the normal site/community process(es) to do so. These edits are temporary measures to prevent legal trouble or personal harm and ''should not be undone'' by any user.}}
+The organization that runs Wikipedia may need to change an article to correct the problem. This is done only if the problem is against the law, or against Wikipedia policies on how articles should be written. This is not done if the person complaining only wants a more favorable article or is trying to intimidate.
-'''Office actions''' are official changes made to content done under the authority of the Wikimedia Foundation, by members of the Foundation's office. These are removals of questionable or illegal Wikimedia content following complaints. Office actions are performed so that the end result is a legal, compliant article on the subject. Neither this policy nor actions taken under it override core policies, such as [[Wikipedia:Neutral point of view|neutrality]].
+==Official policy==
-The most common complaints are [[defamation]], [[Privacy laws in the United States|privacy violations]] or [[copyright infringement]].
+See [[meta:Office actions|this page about office actions on Wikimedia Meta]] for more information.
+[[Category:Wikipedia policies]]
-==Short explanation==
-Because "official edits" both sound and act strange in the context of a universally editable website and can easily give an incorrect impression, some common misinterpretations should be repudiated:
-* Office actions are EXTREMELY rare: there have been probably fewer than 50{{citation needed}} all told since this policy was established.
-* Office actions are only occasioned by an official, formal complaint made off-wiki (e.g. Mail, Email, telephone calls or personal meetings) about the content of an encyclopedia article
-* The complaint MUST be legitimate, not a demand for preferment or attempt at intimidation. As above, libels, unwarrantable invasions of personal privacy and unjustifiable copyright infringements are the vast majority of cases.
-* Since all of these three are unwanted on a WMF wiki anyway, office actions are PREVENTABLE: If you see one of these things and correct it (i.e. remove it) before the subject does, no complaint is likely to be made as there is nothing to complain about.
-== Process ==
-Office actions will be clearly indicated both during and after to prevent ambiguities. Office actions may be authorized by any representative or delegate of the Wikimedia Foundation - such as its chair (currently [[Florence Devouard]]) or a member of the Foundation [[Foundation:Board of Trustees|Board of Trustees]], the Foundation's legal counsel, or a member of the [[Foundation:Current staff|Foundation office]].
-When a page is modified under this policy, the template "{{[[Template:pp-office|pp-office]]}}" will be placed prominently on the page and the page will be [[Wikipedia:Protection policy|protected]]. An article may be reduced to a few sentences to remove questionable content, and people then invited to build it up to a more reputable state. This will be indicated by the template {{tl|reset}}. In either case, the instructions on the template should be followed by everyone.
-Administrators, who have the technical power to undo protections and deletions, are strongly cautioned against changing these edits. Official statements and past incidents indicate that such unauthorized modifications will be actively reverted, and possibly the [[Wikipedia:User access levels|rights]] of the modifier will be revoked. When in doubt, consult the user applying the protection/template, [[User:Jimbo Wales|Jimbo]] or the [[meta:Wikimedia Foundation|Wikimedia Foundation]].
-== Who does office actions ==
-# [[:en:User:Cary Bass]] (Volunteer Coordinator), staff member of the Wikimedia Foundation Office and [[:en:User:Mikegodwin|Mike Godwin]], the Wikimedia Foundation's legal counsel.
-# Other [[foundation:Current staff|staff]] members of the WMF Office
-# Members of the [[foundation:Board of Trustees|Board of Trustees]], and particularly [[:en:User:Jimbo Wales|Jimbo Wales]], co-founder of Wikipedia and founder of the Wikimedia Foundation.
-== Currently under scrutiny ==
-For images that have been deleted for copyright reasons, enter the name/description into a search engine to see what they looked like. If you see similar images bring them to the attention of the Office.
-{| class=wikitable
-!Page
-!How to edit
-!Date added
-|-
-|colspan=3|''there is nothing presently office protected''
-|}
-See: [[:Category:Office protected|Category:Office protected]] for the up-to-date list.
-== See also ==
-*[[:Category:Office protected]]
-== Originalia ==
-<!-- The code is broken. -->
-{|class="userboxes" style=" border: #000000 solid 1px; background-color: #FFFFFF; color: #000000; float: left;"
-|<div style="font-size: 120%;"></div>
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-<div class="NavHead" style="background:#FFFFFF;text-align:left;text-style:normal;width:800px; -moz-border-radius: 10px;">
-<center>Jimbo's original content</center></div><div class="NavContent" style="display:none;">
-<div style="padding:1em; border:1px dashed #2f6fab; text-align:left; color:#000; background-color:#f9f9f9;">
-'''Please note that this is official policy, and reverting a WP:OFFICE may be grounds for blocking. I do not recommend that admins block for this, I'm just saying... don't revert a WP:OFFICE edit unless and until you've asked and know what you are doing. There may at times be legal reasons for this.'''
-The Wikimedia Foundation receives an increasingly large number of phone calls and emails from people who are upset about various things on the site.  Sometimes these complaints are valid; more often they are not.  However, in most cases, even with the invalid complaints, there is a short-term action which can and should be taken as a courtesy in order to soothe feelings and build a better encyclopedia in the long run.
-A typical example: someone creates a vanity bio in Wikipedia, which is quickly nominated for deletion.  The comments which ensue, even when they are completely courteous, can hurt the feelings of the person being discussed.  The sort of person who is vain enough to create an autobiography in Wikipedia is also the sort of person who doesn't take well to being described as 'non-notable'.
-When such people call the office, it can be the best approach all around for us to simply speedy the article, blank the deletion discussion, and all get on with our lives.  '''This quick action is in no way meant to override or replace the process of community consensus.  There is still plenty of time, and there are still plenty of places, for the community to discuss and replace articles in due course.'''
-I have created this page for Danny to use to signify why he is deleting or blanking something '''per my authorization'''.  This does not signify any authoritarian top-down action without approval, but rather signifies a temporary action to allow us to be kind while we sort out the encyclopedic way forward.
-If this works out, I may authorize other people to use it as well (people handling OTRS email queues, people on the legal team, etc.)--[[User:Jimbo Wales|Jimbo Wales]] 21:43, 6 February 2006 (UTC)
-|}</div></div></div></div>
-{|class="userboxes" style=" border: #000000 solid 1px; background-color: #FFFFFF; color: #000000; float: left;"
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-<center>Jimbo's later clarification [We should just link to the mailing list post]</center></div><div class="NavContent" style="display:none;">
-<div style="padding:1em; border:1px dashed #2f6fab; text-align:left; color:#000; background-color:#f9f9f9;">
-The core idea is that the process SHOULD work like this:
-. A hysterical phone call comes in to the office. There might or might not be legal threats. The hysteria might or might not be justified. But someone is sad, and Wikipedia is not here to make people sad. So we want to respond in a helpful and loving way.
-. The article is stubbed and tagged as WP:OFFICE. This is a message to good editors: "Please help us. This article is making someone unhappy. We want to make sure that it is a thoughtful, fair, neutral article. We need GOOD editors to pay attention to it, and help us make it good."
-I would recommend protection or semi-protection at this point, but with the idea that even if protected admins are (as compared to normal protection) actually encouraged to come help with the article.
-. After some reasonable period of time, hopefully 24 hours, but perhaps as long as a week, the article has become a shining beauty.  The subject of the biography (and really, these are most often biographies) is either made happy (because a horrible error was corrected, a troll was vanquished, or whatever) or made at least satisfied (the story of the negative thing he or she did once is now placed in appropriate context, properly cited, including citations to his or her own response and defense).
-. Joy.
-|}</div></div></div></div>
-<br clear="all">
-=== Mailing list messages ===
-*[http://lists.wikimedia.org/mailman/htdig/wikien-l/2006-March/041666.html I am Danny] Danny says:
-:I thought I would introduce myself for those who do not know me, and tell you a little bit about what I do. My name is Danny Wool [...] my job is the first level of triage. In most cases, I will call or email our attorney and provide him with as much information as I can, including name, phone number, contact info, etc. He then responds accordingly, sometimes with instructions for me as to what should  happen next.
-*[http://lists.wikimedia.org/mailman/htdig/wikien-l/2006-March/041684.html Phone calls] Danny says:
-:I spend at least one-third of  my time just answering the calls. It is very time consuming, and they come in at all hours of the day, interrupting what I am otherwise doing (donor management,  for instance). I CANNOT spend another one-third or more of my time explaining every phone call to the community.
-*[http://lists.wikimedia.org/mailman/htdig/wikien-l/2006-March/041700.html Apology] Jimbo Wales says:
-#This policy merely extends longstanding practice, previously not questioned, because I did it myself.
-#Nothing about this policy changes anything about our NPOV policies for any article in Wikipedia.  WP:OFFICE in no way implies that some articles or some people are given any special treatment in the handling of their biography.
-#WP:OFFICE is intended to be used only temporarily as a courtesy in certain highly delimited circumstances.  In some cases, this will be cases involving a threat of legal action, but in other cases it may be simply as a courtesy while we sort something out.
-#In all cases, we will communicate the maximum possible information in the shortest possible time period, subject to legal constraints and also time constraints.
-#Danny has, in my own opinion, formed in long experience, excellent judgment.
-#In some cases so far, WP:OFFICE was used for a longer period than I would have liked, due to various circumstances.  I'm sorry about that. However, I remind everyone that Assume Good Faith is absolutely important to our community.
-*[http://lists.wikimedia.org/mailman/htdig/wikien-l/2006-April/044384.html Libel chill] Jimbo Wales says:
-#WP:OFFICE is always temporary, an emergency action, an action of goodwill, thus far used exclusively (or almost exclusively) for biographies of living persons.  The issue is NOT "a tradeoff between NPOV and risk of being sued".
-#Let me repeat that, the issue is NOT "a tradeoff between NPOV and risk of being sued".  The issue is responding quickly and effectively to cases where we have a very strong indication from someone that an article is egregiously in violation of NPOV.
-#If the topic is [[Carbon Tetrachloride]] and we receive a strong complaint that the article is biased, then ''sofixit'' can be a fine response.  If the topic is a real live human being about whom someone has written something egregiously false or mean spirited, and the person calls up in hysterics, then the right answer is: stub and rebuild with strong verification.  The right answer is: temporary protection of a safe version while good editors take the time to figure out what the heck is going on.
-#It is very deeply confused to view WP:OFFICE as some kind of rollback of the neutrality policy.  It is a means of working towards neutrality.  It is the morally right thing to do when we are faced with a serious issue.
-#Since WP:OFFICE is done publicly and under intense scrutiny from the community and the external world, I hardly see any need for a special narrow committee to be specifically tasked with overseeing it.
-#What should people do when they see a WP:OFFICE action?  Treat it as a call for attention from the absolute best within ourselves, the absolute best within our community.  Here we have an article which has gone horribly wrong in some way, and sometimes it can be a mystery as to what exactly the problem is.  Why is someone upset?  Which claim in the article is false or overstated or biased or hostile?  I think dozens of people should swoop in and start working really hard on a temp version (usually protected or semi-protected, depending on the exact nature of the situation), with extreme hardcore attention paid to sourcing, to neutral phrasing, etc.
-#In this way, WP:OFFICE articles can become models of good behavior by Wikipedia, can show the world how seriously we take our mission, our responsibility.
-[[Category:Wikipedia policies and guidelines]]
-[[de:Wikipedia:Office Action]]
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-[[no:Wikipedia:Kontor]]