Job Description
The successful candidate will be part of the Customer Affairs department in SIA's Customer Services & Operations Division.
Key Responsibilities
The successful candidate will be part of the Customer Affairs department in SIA's Customer Services & Operations Division.
Key Responsibilities
- Play an important role in managing and building relationships with SIA customers.
- Attend to customer feedback promptly and take actions to restore customer confidence.
- Work closely with various business units to establish the cause of customer concerns and address servicing gaps.
- Participate in various projects and initiatives to raise customer service standards.
- Possess a good university degree.
- Required to possess emotional maturity and passion for customer service, as well as excellent interpersonal and communication skills.
- Have a flair for and enjoy writing
- With 3 to 5 years’ working experience in customer service jobs or with work experience in the airline industry will have an advantage.
- Note: This will be a 4-year contract position
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Seniority level
Mid-Senior level -
Employment type
Contract -
Job function
Other -
Industries
Airlines and Aviation
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