Welcome to Twilio's Ethics Helpline
Twilio is committed to upholding the highest ethical standards and will not tolerate any retaliation or harassment for speaking up and doing the right thing.
The Ethics Helpline is a confidential, and anonymous (at the Reporter’s election) resource for employees or external parties to raise their voices, and bring good-faith ethics, compliance, and values-related concerns or questions to Twilio's attention.
The Ethics Helpline is administered by an independent company, NAVEX. The service is available 24 hours a day, seven days a week and can accommodate calls in multiple languages. A third-party operator will answer your call.
All Helpline reports are kept confidential and maintained in compliance with applicable laws. The Helpline is hosted on secure servers through the NAVEX system. NAVEX does not trace or record phone calls.
Once you submit your concern, you will receive a unique report key, and password, that can be used to follow up on your report (e.g., track progress, communicate with investigators, submit additional information).
Twilio's Investigation Teams review and investigate all reports raised through the Ethics Helpline.
Twilio will take prompt action if your report is substantiated, and/or an improvement opportunity exists. Conclusions of investigations remain confidential, and to the best of our ability, the Reporter's anonymity is always maintained.