Automation rules not triggered

Incident Report for Jira

Resolved

This incident has been resolved.

Posted May 10, 2024 - 09:44 UTC

Update

Between 07:06am UTC to 07:56am UTC, we experienced degraded functionality for Automation rules in Confluence, Jira Work Management, Jira Service Management, and Jira Software. The issue has been resolved and the service is operating normally. Some events during that period have not triggered the execution of Automation rules. Other events did trigger the execution of Automation rules as expected, but with a delay of several minutes.

Posted May 10, 2024 - 09:41 UTC

Monitoring

We are investigating cases of degraded performance for Automation rules for some Confluence, Jira Work Management, Jira Service Management, and Jira Software Cloud customers. Some events have not timely triggered Automation rules today between 8:06am UTC and 8:51am UTC. We believe the rules are being triggered normally now.

Posted May 10, 2024 - 08:31 UTC

This incident affected: Automation for Jira.