The document discusses the hospitality industry. It describes the industry as having five main segments: food, lodging, travel, tourism, and recreation. The food segment is the largest and most varied. The industry aims to satisfy customers and employs people from diverse backgrounds. Professional organizations and student organizations help provide training and networking opportunities for hospitality professionals.
International Business Environment Full Syllabusitsvineeth209
The document discusses various theories of international trade:
1. Mercantilism held that trade should be conducted through government authority to accumulate wealth. Classical trade theory proposed that countries specialize in products where they have an absolute or comparative advantage to benefit from trade.
2. Factor proportions trade theory states that countries will export products that intensively use their abundant factors of production, like labor-intensive products for labor-abundant countries.
3. Product cycle theory focuses on a product's life cycle, arguing that countries will initially produce new, technology-intensive products before imitating countries take over mass production.
The document discusses the hospitality industry and potential career opportunities. It defines hospitality broadly as any organization providing food, shelter, or services away from home. The hospitality industry encompasses sectors like lodging, foodservice, gaming, clubs, and theme parks. Career paths exist across these sectors in various functional areas. The role of managers is to ensure guests feel welcome and operations are profitable. Combining hospitality education with work experience is emphasized. The outlook for the industry remains positive despite challenges around security, competition, and changing customer demands.
The document discusses changes and patterns in the modern hotel industry. It covers topics such as new product segments like economy hotels, all-suite hotels, and spas. It also discusses brand recognition and equity. Ownership and management patterns have evolved, with more chains, consortiums, franchising, and management/leasing contracts. The industry has seen consolidation, mixed-use projects, and catering to different guest profiles through preferred programs and marketing to groups.
The document discusses tourism in India from a service marketing perspective. It provides an overview of the tourism industry in India, including its size and growth rate. It then profiles three major tourism companies operating in India - Thomas Cook, Cox & Kings, and Expedia. It describes their history, operations, products, and processes. Finally, it performs a SWOT analysis of the tourism industry in India and outlines the future prospects for tourism growth in the country.
The document discusses the relationship between hospitality, travel, and tourism. It notes that while travel encompasses all movement of people, tourism specifically refers to travels involving visiting attractions and enjoying hospitality services. The industries are interdependent, with attractions, accommodations, transportation, and other services relying on each other. Tour packages combine multiple components for convenience. Frequent flyer and guest programs incentivize return visits. The document also outlines different types of travel intermediaries and how they distribute travel products and services.
The document discusses different aspects of international business. It begins by defining international business as all commercial transactions that occur between two or more countries, including sales, investments, and transportation. It then explains the four main types of international business: 1) exporting, 2) licensing, 3) franchising, and 4) foreign direct investment (FDI). FDI refers to building new facilities in another country and can take the form of joint ventures or wholly-owned subsidiaries. The document provides details on each of the four types of international business.
Tourism involves travel for recreational, leisure, or business purposes. Key aspects of the tourism industry include transportation, accommodations, attractions, food services, and other tourism-related sectors. Tourism marketing utilizes the 4Ps - product, price, place, and promotion. Products involve both tangible goods and intangible experiences. Promotion communicates with customers through various channels. Placement refers to how information is distributed. Pricing considers costs, demand, competition and commissions. Road transport is an important part of tourism, providing connectivity and flexibility. It faces challenges around infrastructure maintenance.
This document provides an overview of a 4-month industrial training program at Cox & Kings Pvt. Ltd., a 250-year-old travel company based in India. The training aims to expose students to practical work experience, corporate culture, and applying theoretical knowledge. Key aspects summarized include the 4-month duration, learning various skills, the author's roles and experiences as a travel counselor, and being mentored by tutors from Cox & Kings' Vadodara office.
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This document provides an overview of an international trade finance course. The course aims to help students understand international trade concepts including finance, foreign exchange, and support services provided by financial institutions. It covers topics such as methods of payment, letters of credit, export and import financing, and the foreign exchange market. The course objectives are to help students appreciate the role of banks in trade and gain understanding of various trade terms, documentation, and facilities. It will be graded based on continuous assessment and an end of semester exam. Recommended reading materials are also provided.
The document discusses several strategies that companies can use to enter foreign markets, including licensing, franchising, contract manufacturing, management contracts, joint ventures, counter trade, mergers and acquisitions, strategic alliances, and third country locations. It provides examples of companies that have used these strategies successfully, such as Toyota surpassing Ford as the second largest automaker through new product offerings and financial strength, and Starbucks entering Asian markets through joint ventures, licensing, and wholly owned subsidiaries.
The document provides information about KWITF 2013, one of the largest travel fairs in Indonesia. It is held annually in Jakarta and features exhibitions from domestic and international travel agencies, tourism companies, and countries. Attendees can find deals on various travel package types. In addition to general packages, there are also medical, education, diving, and religious packages. KWITF 2013 aims to promote Indonesia as a travel destination and strengthen the tourism industry.
The document provides information about KWITF 2013, one of the largest travel fairs in Indonesia. It is held annually in Jakarta and features exhibitions from domestic and international travel agencies, tourism companies, and countries. Attendees can find deals on various travel package types. In addition to general packages, there are also medical, education, diving, and religious packages. KWITF 2013 aims to promote tourism in Indonesia and encourage growth in the tourism industry.
Euro tower, Vivaldi residences Cubao Quezon city, corner EDSA-Aurora blvd, be...chonaravidas
Euro Towers International Inc. is a property development company that focuses on developing high quality residential projects. It owns over 400 office, residential, and parking spaces in Ortigas and Makati. The company is launching Euro Tower 1, also called Vivaldi Residences, along EDSA near Aurora Boulevard. The residential tower will have amenities like a gym, function room, and parking and targets individuals working in Manila as well as investors. Brokers are initially given 3 days to register a client by providing basic client details to the company.
ACC provides various tools, services, and resources to unite and empower creative communication agencies in Belgium. Key offerings include regulatory guidelines and templates, educational programs and events, business consulting services, and initiatives to promote diversity, sustainability, and collaboration between member agencies. ACC represents over 170 member agencies and aims to advance their collective interests through its Expert Centers, Board of Directors, and dedicated staff.
This document provides an overview of international business. It begins by defining international business as any business operations that cross national borders, including trade, investment, and value-addition activities across countries. It then discusses the objectives of international business such as expanding sales, acquiring resources, and diversifying risk. Modes of international business include exports/imports, foreign direct investment, and strategic alliances. The document also covers the importance of international business for national economies, exporting firms, and maintaining political/economic relations. It identifies challenges such as navigating foreign laws, currency fluctuations, and cultural differences. Finally, it discusses the concepts of liberalization and privatization as drivers of international business.
Introduction to travelife hotelier webinar - april 2012Greenhotels
Travelife Sustainability System is a framework that hotels and accommodations can use to manage their sustainability practices. It addresses organization and reporting, environmental impacts, social and employment issues, and community relations. Supported by major tour operators, it provides an affordable certification process including self-assessment, subscription, audit, and continuous improvement. Certification demonstrates a business's commitment to sustainability and responds to growing consumer demand.
Managing globally/International businessShillu Blue
The document discusses strategies for globalization and cross-border business. It addresses factors like industry, location, firm, and individual that must be considered when developing an international strategy. Some key opportunities for globalization include a large international marketplace, population growth in other countries, and potential for strong profits. International management requires understanding how to create and capture value across borders while delivering products and services to customers around the world. Common methods for expanding business globally include exporting, licensing, franchising, alliances, and maintaining separate operations in different countries.
Striving Minds pty ltd is a multi-discipline skills development company offering training in various industries including mining, construction, engineering, business studies, and healthcare. Their mission is to develop stakeholders and provide quality products and services while securing a 5% market share within 3 years. They offer both short courses and longer mechanical, civil, and electrical engineering programs. In addition to training, they provide recycling, construction, and equipment supply services. They are committed to empowering disadvantaged South Africans and contributing to socio-economic development through education initiatives.
This document provides information and guidance for bell desk or concierge staff. It discusses key responsibilities which include greeting guests, handling luggage, providing information and services, and ensuring a positive first impression. It emphasizes the importance of preparation using arrival lists, addressing any special requests, and properly handling group arrivals through effective communication of schedules and itineraries. The overall aim is to deliver excellent guest service and create a positive experience.
The document discusses front office operations in hotels. It describes the main functions of the front office including reservations, registration, room assignments, guest services, and maintaining guest accounts. It then explains the guest cycle which involves four stages: pre-arrival when guests choose and book their hotels, arrival when they register and check-in, occupancy when they stay in their rooms, and departure when they check-out and settle their accounts. The document provides details about processes, staff responsibilities, and objectives at each stage of the guest cycle.
This document discusses the foodservice industry and types of foodservice operations. It describes the various sectors within the foodservice industry, categorized by the type of customer demand being met. These include hotels, restaurants, catering, pubs, fast food, leisure attractions, transport catering, clubs, education, and more. The document also outlines the foodservice cycle, which summarizes the key components foodservice operations address. Finally, it provides descriptions of common types of foodservice operations such as restaurants, cafes, cafeterias, and fast food outlets.
This document discusses different types of catering establishments, including commercial establishments like hotels, restaurants, cafes, bars, pubs, and fast food outlets. It also discusses industrial catering, including contract catering, catering for the armed forces, in-flight catering, and catering for health and welfare facilities. Specifically, it provides details on types of hotels, restaurants, cafes, bars and pubs, and fast food establishments. It also summarizes types of industrial catering like contract catering, catering for educational and public sectors, and in-flight catering.
The document provides an overview of front office operations in hotels. It discusses the importance of the front office and its role as the first point of contact for guests. It describes the typical organization structure of front office departments and staff roles like reservations, reception, guest accounting, and concierge. It also outlines the guest cycle from pre-arrival through departure and how front office departments communicate and coordinate services. Shifts are required to provide 24/7 operations with handovers between day and night staff. The front office manages the entire guest experience cycle.
This document provides tips for communicating effectively over the telephone at work. It emphasizes that every call is important, so representatives should aim to make a good first impression by speaking enthusiastically and clearly identifying themselves. Representatives are encouraged to focus solely on the call, ask questions to ensure understanding, take responsibility if they don't know an answer, and remain polite and calm even with angry callers. At the end of calls, representatives should summarize actions, thank the caller, and allow them to hang up first.
There are three main types of foodservice: commercial, institutional, and foodservice within a consumer business. Commercial foodservice includes restaurants that compete for customers like Olive Garden and McDonald's. It can be further broken down into quick service, full service, catering, and hotel/club foodservice. Institutional foodservice provides meals in schools, hospitals, and other facilities. Foodservice within a business is offered for convenience in places like malls, stores, airports and on transportation.
This document defines various jargons and terminologies used in the hotel industry. It provides definitions for terms like ALOS, ADR, BEO, BOH, COS, CRS, FIT, FOH, FOM, MOD, OOO, PMS, POS, REV, RMS, SOP and BKG that refer to metrics, systems, roles and processes in hotel operations. Additionally, it explains concepts like allocation, alternative availability, ARR, loyalty programs, OTAs, pax, and rack rates that are commonly used in the hotel and travel industry.
This document provides an overview of different types of restaurants and their characteristics. It discusses chains versus independent restaurants, franchised restaurants, quick-service restaurants, fast casual restaurants, family restaurants, casual dining, and fine dining. It also covers specific cuisine types like steak houses, seafood restaurants, and ethnic cuisines. Additionally, it summarizes theme restaurants, chef-owned restaurants, women chefs and owners, and centralized home delivery models.
Most hotels today are not just a place which provide, basic accommodation, food beverage, but also other facilities in the form of cocktail lounges, banqueting facilities, communication services, entertainment services ,chemists, gym, health club facilities, beauty parlor, swimming pool, medi-care, travel agents, business centers and shopping arcades.
This document provides information about hotel facilities, services, and operations. It discusses the different departments in a hotel including front office, housekeeping, food and beverage. It outlines key facilities like pools, restaurants, and bars. It describes the main functions of food and beverage operations such as purchasing, menu planning, and inventory control. It also gives examples of alcoholic and non-alcoholic beverages. Finally, it provides a sample timeline of times of day.
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