This document discusses workplace incivility, including its definition, forms, costs, and ways for leaders to address it. Specifically, it defines incivility as low-intensity disrespectful behaviors that violate workplace norms. Examples include rude comments, failing to give credit, and social isolation. The costs of incivility include decreased work effort, quality and time from employees as well as increased turnover. The document recommends that leaders model good behavior, teach and reward civility, and create a culture that promotes respect across cultures to address incivility.