Today’s manufacturing organizations are facing a major transition; the pivot from “Cost per Unit” to “Customer Centric”. The focus is no longer on “faster and cheaper” but on “customer experience”. Learn how manufacturing companies are successfully transitioning to customer centric organizations.
Data-Driven Marketing: Less ‘Spray’ more ‘Prey.’ The Journey to Better Custom...Braden Ford
Learn how organizations like Patagonia, MEC and even the Federal Liberal Party of Canada are leveraging data to better understand their customers and provide more relevant, personal, cross-channel customer experiences.
Building Enterprise Applications with Boomi & Traction - feat. FinningBraden Ford
FINNING International is the largest Caterpillar equipment dealer in the world, with over 14,000 employees and 50+ branches across western Canada. They were using a pen and paper process for field technician time entry that led to data errors. They built a mobile app integrated with their KRONOS timekeeping and ERP systems to allow over 2,000 technicians to efficiently log their time daily from the field in real-time. This streamlined the supervisor approval process and provided faster billing of technician invoices. The app development utilized multi-threading, complex data transformations, and was part of a larger integrated system enabling FINNING's field workforce.
Mastering the Retail Omni Channel Experience with Aldo, Salesforce & Traction...Traction on Demand
This document discusses ALDO's implementation of Salesforce solutions to improve their omni-channel customer experience. Key challenges for ALDO included a lack of a single customer view and inconsistent experiences across channels. Their Salesforce implementation included building a customer 360 view, a Service Cloud for customer service, and custom apps like an internal event app. This resulted in streamlined processes, faster onboarding/training, and automated reporting. The document provides advice on ensuring implementation success such as identifying super users and bite-sized projects.
Go-to-Market in the Cloud Trends and ChallengesLeahanne Hobson
This document discusses the impact of cloud computing on traditional channels and solution providers. Key points include:
- Forrester and Gartner estimates that cloud transformation will lead to 15-40% attrition of the existing channel.
- Conventional business models and customer engagements will become less valuable unless solution providers change their approach.
- Survival requires radical changes to business models and go-to-market strategies, which most solution providers are ill-equipped for.
- Vendors continuing traditional approaches will struggle, and nimble transformation is needed to succeed in the cloud environment.
DSA is a one-stop sales automation solution that aims to digitize the sales operations of dealerships. It provides a flexible platform for businesses to manage leads, track sales performance, calculate incentives, and forecast sales. The software offers features like a leads pipeline, sales monitoring, incentive reimbursement, and compliance reporting. It works by saving customer information through a mobile app and sending automated reminders to sales reps. DSA is designed to bring transparency, establish an automated sales hierarchy, and provide a distributed and scalable system to cover multiple locations.
The document provides tips for product marketing at Salesforce, including using common assets like demo videos, datasheets, and customer stories. It suggests starting by positioning your company and promoting the future benefits of cloud computing. The document also provides examples of frameworks for telling stories and examples of companies that have grown through using Salesforce products.
Business Decisions with Analytics Dashboardsedynamic
The document discusses creating meaningful dashboards for businesses. It recommends first developing a measurement model with goals, KPIs and segments, then implementing analytics tools like Google Analytics. This provides a platform to build dashboards with the right metrics. Effective dashboards avoid "data pukes" and instead provide insights, recommendations and demonstrate business impact. They also use simple and clear visualizations like pie, bar and line charts with consistent colors and fonts. The document outlines different types of dashboards for tactical and strategic use by various roles in an organization.
Data-Driven Marketing: Less ‘Spray’ more ‘Prey.’ The Journey to Better Custom...Braden Ford
Learn how organizations like Patagonia, MEC and even the Federal Liberal Party of Canada are leveraging data to better understand their customers and provide more relevant, personal, cross-channel customer experiences.
Building Enterprise Applications with Boomi & Traction - feat. FinningBraden Ford
FINNING International is the largest Caterpillar equipment dealer in the world, with over 14,000 employees and 50+ branches across western Canada. They were using a pen and paper process for field technician time entry that led to data errors. They built a mobile app integrated with their KRONOS timekeeping and ERP systems to allow over 2,000 technicians to efficiently log their time daily from the field in real-time. This streamlined the supervisor approval process and provided faster billing of technician invoices. The app development utilized multi-threading, complex data transformations, and was part of a larger integrated system enabling FINNING's field workforce.
Mastering the Retail Omni Channel Experience with Aldo, Salesforce & Traction...Traction on Demand
This document discusses ALDO's implementation of Salesforce solutions to improve their omni-channel customer experience. Key challenges for ALDO included a lack of a single customer view and inconsistent experiences across channels. Their Salesforce implementation included building a customer 360 view, a Service Cloud for customer service, and custom apps like an internal event app. This resulted in streamlined processes, faster onboarding/training, and automated reporting. The document provides advice on ensuring implementation success such as identifying super users and bite-sized projects.
Go-to-Market in the Cloud Trends and ChallengesLeahanne Hobson
This document discusses the impact of cloud computing on traditional channels and solution providers. Key points include:
- Forrester and Gartner estimates that cloud transformation will lead to 15-40% attrition of the existing channel.
- Conventional business models and customer engagements will become less valuable unless solution providers change their approach.
- Survival requires radical changes to business models and go-to-market strategies, which most solution providers are ill-equipped for.
- Vendors continuing traditional approaches will struggle, and nimble transformation is needed to succeed in the cloud environment.
DSA is a one-stop sales automation solution that aims to digitize the sales operations of dealerships. It provides a flexible platform for businesses to manage leads, track sales performance, calculate incentives, and forecast sales. The software offers features like a leads pipeline, sales monitoring, incentive reimbursement, and compliance reporting. It works by saving customer information through a mobile app and sending automated reminders to sales reps. DSA is designed to bring transparency, establish an automated sales hierarchy, and provide a distributed and scalable system to cover multiple locations.
The document provides tips for product marketing at Salesforce, including using common assets like demo videos, datasheets, and customer stories. It suggests starting by positioning your company and promoting the future benefits of cloud computing. The document also provides examples of frameworks for telling stories and examples of companies that have grown through using Salesforce products.
Business Decisions with Analytics Dashboardsedynamic
The document discusses creating meaningful dashboards for businesses. It recommends first developing a measurement model with goals, KPIs and segments, then implementing analytics tools like Google Analytics. This provides a platform to build dashboards with the right metrics. Effective dashboards avoid "data pukes" and instead provide insights, recommendations and demonstrate business impact. They also use simple and clear visualizations like pie, bar and line charts with consistent colors and fonts. The document outlines different types of dashboards for tactical and strategic use by various roles in an organization.
Performance marketing presentation 2016 final (Martech Europe 2016)Ceri Jones
Ceri Jones discusses Basware's journey to modernize their B2B marketing through a focus on performance and data-driven decision making. Basware transformed from a license-based Nordic company to a global subscription business. To support this transformation, Basware created a Demand Center shared services team to standardize digital marketing services and provide analytics. This centralized team handles database management, campaign execution, reporting, and more. Basware also introduced a performance marketing approach, linking marketing directly to pipeline and quotas. Through centralized services, data insights, and cultural changes, Basware continues evolving into a customer-centric organization focused on marketing performance.
Digital Disruption in Distribution and Manufacturing: How to Be a B2B LeaderPerficient, Inc.
The document discusses digital disruption in distribution and manufacturing and how companies can achieve higher levels of digital maturity. It identifies four phases (Uncommitted, Engaged, Dynamic, Differentiated) that companies progress through as they develop their digital capabilities. Each phase is characterized by its core competencies, customer experience strengths and weaknesses, expectations gaps, business challenges, and priorities. Case studies are provided as examples of companies advancing to higher phases.
Have you ever heard of building a house without a blueprint? Crazy. The same goes for updating or implementing new CRM software without a blueprint.
To see strong ROI and user adoption from your investment, you need a CRM Solution Blueprint — an action plan to drive the success of new technology.
Effective Lead Generation through Lead Lifecycle Managementedynamic
This document outlines steps for creating an effective lead management strategy. It begins by emphasizing the importance of aligning marketing and sales activities and goals. It then discusses understanding the customer's buying cycle, automating lead scoring and routing processes, nurturing leads throughout the buying cycle, and empowering sales. The overall message is that a comprehensive lead management strategy is needed to engage customers at all stages and plug leaks in the sales pipeline.
When you’re in charge of sales for a large enterprise, chances are that your sales teams are dispersed.
They’re managing a diverse portfolio of products and services. And they’re trying their hardest to stay ahead of an increasing field of competition.
It’s never easy—but according to Forrester Research the right sales application can make a world of difference.
Get insights into the potential cost savings and benefits of SAP Cloud for Sales, today’s modern sales application.
Learn how you can achieve:
· 12% productivity improvement across sales
· 20% improved forecasting effectiveness
· 10% reduction in sales cycle times
Plus, give your sales team unparalleled advantage of engaging with the right customers at the right time, everytime - easily and faster than ever before.
Engage customers like never before: http://sqz.co/Kx9p8DX
Building Your Marketo Mansion With WorkspacesMarketo
For large and growing organizations, different business units or regions have different needs. With the segmenting power of Workspaces and Lead Partitions, you won't have to worry about hitting the wrong person (or thousands of persons!) with the wrong message!
Developing Email Campaigns that Educate and ConvertAct-On Software
The document discusses best practices for developing email campaigns that educate and convert leads. It recommends segmenting audiences based on attributes and behaviors. Content should be targeted, personal, and address the specific needs of different audience segments. Email messages should educate over time to build rapport while subtly promoting products. Testing different message elements helps maximize effectiveness. The goal is to engage the right person with the right information at the right time through an automated drip campaign.
Crossing Paths: Meet Customers Wherever They Are on Their Journeyedynamic
The presentation discusses how to meet customers wherever they are on their journey. It notes that customers expect relevant experiences across multiple digital channels. The key is developing the right customer experience for each individual customer through personalized and dynamic content. The presentation provides an overview of how Sitecore can help deliver great customer experiences through an integrated customer experience platform that includes tools for personalization, segmentation, and automation to deliver contextual experiences across channels. It also discusses how Sitecore can be part of a broader marketing technology ecosystem by connecting to other systems like marketing automation platforms. An example case study is provided on how Sitecore helped W.P. Carey deliver the right customer experience.
The document outlines the imperative for companies to deliver consistent, relevant digital customer experiences across all touchpoints. It recommends appointing a digital champion, defining customer personas and journeys, articulating a digital vision, identifying gaps, defining necessary capabilities, and executing a roadmap. Specifically, it suggests designating a cross-functional team, mapping the customer journey, aligning the vision with business objectives, conducting interviews to identify challenges, and developing a multi-step roadmap including analytics, collaboration, and technology integration projects.
Florian Metz: From an Acquisition to a Retention Mindset – The Case of Invinc...Heroes of CRM Conference
Already noticed that customer acquisition is getting harder these days?
The concept of simply running ads to secure economic success no longer works today. It is too expensive, difficult, and unsustainable.
To generate profitable customer relationships, marketers must focus on long-term customer retention.
Best practice invincible brands has perfectly met this challenge. CEO Florian Metz shows all about their transformation from customer acquisition to retention.
Jochen Missel: The “Wau” Effect of Customer Retention – The Importance of CRM...Heroes of CRM Conference
The document describes the journey and evolution of an ecommerce company from 2011 to present. It started by focusing on growth and third-party brands from 2011-2015. From 2015-2017 it began focusing on growing its own brands to over 10% of products. From 2017-2019 it became a digital brand builder with multichannel distribution and over 30% own brands. Since 2020 it has become a digital brand platform utilizing a buy and build strategy with over 80% own brands and multichannel distribution. The company has expanded its operations and technology stack over the years.
Avon operates through 3 million representatives in 131 countries and seeks to convert offline representatives into eRepresentatives. Key challenges include integrating new technology vendors and platforms while communicating across business units. Avon launched personal websites for over 10,000 representatives in the first month, and estimates the new online model will reduce annual operating costs by $10 million by 2002. The approach takes a "channel inclusive" strategy of integrating online and offline sales while controlling the brand.
The document discusses how organizations can transform their digital marketing programs into a revenue engine. It emphasizes that marketing now has more influence over the buying journey than ever before, and that revenue has become the most important metric. However, many marketers struggle to engage customers and drive revenue due to an inability to coordinate across channels or properly measure performance. The document recommends that organizations implement an integrated demand generation strategy using various tactics like content marketing, personalization, and analytics to optimize the customer journey. It also stresses the importance of an integrated digital technology platform to support marketing efforts at each stage of the revenue funnel.
Great customer service not only increases revenue through customer retention and business growth; it also reduces costs when issue resolution is efficient and effective, driving profits higher. This can be achieved effortlessly with these
5 simple strategies.
Learn more at SAP Hybris: http://hybris.com/en/service
Building a Revenue Engine - Revenue EngineerJoe Gelata
April 2011 presentation given at Communitech Strategic Marketing Peer2Peer session. Topics include the three stages of the revenue engine, Marketing Automation, Revenue Performance Management, and organizational models that support revenue generation.
This document provides an overview of Oracle Sales Cloud and its capabilities for enabling modern sales. It highlights common pain points customers face around sales tools not addressing current challenges, declining pipeline and sales productivity. It then outlines Oracle Sales Cloud's solutions such as empowering mobile and productive reps, providing insight-driven 360-degree customer views, and enabling collaborative selling. The document also includes customer examples and competitive differentiators compared to Salesforce.
Traction on Demand is a Platinum Salesforce Partner with over 150 employees and 200 certifications. They have 9 years of experience implementing and developing the Salesforce platform, with over 450 customers, 1700 projects, and 300 custom Force.com applications developed. The document discusses building a mobile strategy with Salesforce, including the role of data in mobile, choosing the right toolset like Lightning, Communities, and Heroku, and providing examples of app implementations. It also summarizes an interview with the CTO of Salesforce1 about mobile strategies.
Performance marketing presentation 2016 final (Martech Europe 2016)Ceri Jones
Ceri Jones discusses Basware's journey to modernize their B2B marketing through a focus on performance and data-driven decision making. Basware transformed from a license-based Nordic company to a global subscription business. To support this transformation, Basware created a Demand Center shared services team to standardize digital marketing services and provide analytics. This centralized team handles database management, campaign execution, reporting, and more. Basware also introduced a performance marketing approach, linking marketing directly to pipeline and quotas. Through centralized services, data insights, and cultural changes, Basware continues evolving into a customer-centric organization focused on marketing performance.
Digital Disruption in Distribution and Manufacturing: How to Be a B2B LeaderPerficient, Inc.
The document discusses digital disruption in distribution and manufacturing and how companies can achieve higher levels of digital maturity. It identifies four phases (Uncommitted, Engaged, Dynamic, Differentiated) that companies progress through as they develop their digital capabilities. Each phase is characterized by its core competencies, customer experience strengths and weaknesses, expectations gaps, business challenges, and priorities. Case studies are provided as examples of companies advancing to higher phases.
Have you ever heard of building a house without a blueprint? Crazy. The same goes for updating or implementing new CRM software without a blueprint.
To see strong ROI and user adoption from your investment, you need a CRM Solution Blueprint — an action plan to drive the success of new technology.
Effective Lead Generation through Lead Lifecycle Managementedynamic
This document outlines steps for creating an effective lead management strategy. It begins by emphasizing the importance of aligning marketing and sales activities and goals. It then discusses understanding the customer's buying cycle, automating lead scoring and routing processes, nurturing leads throughout the buying cycle, and empowering sales. The overall message is that a comprehensive lead management strategy is needed to engage customers at all stages and plug leaks in the sales pipeline.
When you’re in charge of sales for a large enterprise, chances are that your sales teams are dispersed.
They’re managing a diverse portfolio of products and services. And they’re trying their hardest to stay ahead of an increasing field of competition.
It’s never easy—but according to Forrester Research the right sales application can make a world of difference.
Get insights into the potential cost savings and benefits of SAP Cloud for Sales, today’s modern sales application.
Learn how you can achieve:
· 12% productivity improvement across sales
· 20% improved forecasting effectiveness
· 10% reduction in sales cycle times
Plus, give your sales team unparalleled advantage of engaging with the right customers at the right time, everytime - easily and faster than ever before.
Engage customers like never before: http://sqz.co/Kx9p8DX
Building Your Marketo Mansion With WorkspacesMarketo
For large and growing organizations, different business units or regions have different needs. With the segmenting power of Workspaces and Lead Partitions, you won't have to worry about hitting the wrong person (or thousands of persons!) with the wrong message!
Developing Email Campaigns that Educate and ConvertAct-On Software
The document discusses best practices for developing email campaigns that educate and convert leads. It recommends segmenting audiences based on attributes and behaviors. Content should be targeted, personal, and address the specific needs of different audience segments. Email messages should educate over time to build rapport while subtly promoting products. Testing different message elements helps maximize effectiveness. The goal is to engage the right person with the right information at the right time through an automated drip campaign.
Crossing Paths: Meet Customers Wherever They Are on Their Journeyedynamic
The presentation discusses how to meet customers wherever they are on their journey. It notes that customers expect relevant experiences across multiple digital channels. The key is developing the right customer experience for each individual customer through personalized and dynamic content. The presentation provides an overview of how Sitecore can help deliver great customer experiences through an integrated customer experience platform that includes tools for personalization, segmentation, and automation to deliver contextual experiences across channels. It also discusses how Sitecore can be part of a broader marketing technology ecosystem by connecting to other systems like marketing automation platforms. An example case study is provided on how Sitecore helped W.P. Carey deliver the right customer experience.
The document outlines the imperative for companies to deliver consistent, relevant digital customer experiences across all touchpoints. It recommends appointing a digital champion, defining customer personas and journeys, articulating a digital vision, identifying gaps, defining necessary capabilities, and executing a roadmap. Specifically, it suggests designating a cross-functional team, mapping the customer journey, aligning the vision with business objectives, conducting interviews to identify challenges, and developing a multi-step roadmap including analytics, collaboration, and technology integration projects.
Florian Metz: From an Acquisition to a Retention Mindset – The Case of Invinc...Heroes of CRM Conference
Already noticed that customer acquisition is getting harder these days?
The concept of simply running ads to secure economic success no longer works today. It is too expensive, difficult, and unsustainable.
To generate profitable customer relationships, marketers must focus on long-term customer retention.
Best practice invincible brands has perfectly met this challenge. CEO Florian Metz shows all about their transformation from customer acquisition to retention.
Jochen Missel: The “Wau” Effect of Customer Retention – The Importance of CRM...Heroes of CRM Conference
The document describes the journey and evolution of an ecommerce company from 2011 to present. It started by focusing on growth and third-party brands from 2011-2015. From 2015-2017 it began focusing on growing its own brands to over 10% of products. From 2017-2019 it became a digital brand builder with multichannel distribution and over 30% own brands. Since 2020 it has become a digital brand platform utilizing a buy and build strategy with over 80% own brands and multichannel distribution. The company has expanded its operations and technology stack over the years.
Avon operates through 3 million representatives in 131 countries and seeks to convert offline representatives into eRepresentatives. Key challenges include integrating new technology vendors and platforms while communicating across business units. Avon launched personal websites for over 10,000 representatives in the first month, and estimates the new online model will reduce annual operating costs by $10 million by 2002. The approach takes a "channel inclusive" strategy of integrating online and offline sales while controlling the brand.
The document discusses how organizations can transform their digital marketing programs into a revenue engine. It emphasizes that marketing now has more influence over the buying journey than ever before, and that revenue has become the most important metric. However, many marketers struggle to engage customers and drive revenue due to an inability to coordinate across channels or properly measure performance. The document recommends that organizations implement an integrated demand generation strategy using various tactics like content marketing, personalization, and analytics to optimize the customer journey. It also stresses the importance of an integrated digital technology platform to support marketing efforts at each stage of the revenue funnel.
Great customer service not only increases revenue through customer retention and business growth; it also reduces costs when issue resolution is efficient and effective, driving profits higher. This can be achieved effortlessly with these
5 simple strategies.
Learn more at SAP Hybris: http://hybris.com/en/service
Building a Revenue Engine - Revenue EngineerJoe Gelata
April 2011 presentation given at Communitech Strategic Marketing Peer2Peer session. Topics include the three stages of the revenue engine, Marketing Automation, Revenue Performance Management, and organizational models that support revenue generation.
This document provides an overview of Oracle Sales Cloud and its capabilities for enabling modern sales. It highlights common pain points customers face around sales tools not addressing current challenges, declining pipeline and sales productivity. It then outlines Oracle Sales Cloud's solutions such as empowering mobile and productive reps, providing insight-driven 360-degree customer views, and enabling collaborative selling. The document also includes customer examples and competitive differentiators compared to Salesforce.
Traction on Demand is a Platinum Salesforce Partner with over 150 employees and 200 certifications. They have 9 years of experience implementing and developing the Salesforce platform, with over 450 customers, 1700 projects, and 300 custom Force.com applications developed. The document discusses building a mobile strategy with Salesforce, including the role of data in mobile, choosing the right toolset like Lightning, Communities, and Heroku, and providing examples of app implementations. It also summarizes an interview with the CTO of Salesforce1 about mobile strategies.
Pete Smith provides business advisory services on a monthly retainer basis to CEOs, executive teams, and boards of software and professional services companies. He advises on operational projects involving major changes to operations, organization structure, and culture. With over 35 years of experience, he helps clients plan projects, assess risks, mitigate issues, and ensure successful outcomes. Some example engagements include reorganizing professional services teams, re-engineering recruiting processes, and assessing and upgrading an executive team's skills. Clients praise his guidance, wealth of knowledge, and ability to challenge teams to think bigger and act quicker.
We understand that complex enterprise organizations, for many reasons, are currently managing multiple orgs. With this, often comes a number of questions about how to best manage a multi-org environment.
5 Easy Ways to Make Your Org Instantly More User FriendlyTraction on Demand
This document provides 5 easy ways to make a Salesforce org more user friendly. They are: 1) Improve the user experience using visuals like icons on page layouts. 2) Reduce duplicate data entry using tools like Process Builder. 3) Make record creation easy with Quick Actions. 4) Show users relevant fields using workflows to change page layouts. 5) Visualize key indicators for objects using embedded reports. Implementing these techniques can increase adoption, data accuracy, and efficiency.
The first app that allows guests to sign in when they arrive, complete a DocuSign NDA/Waiver, notify hosts of their arrival and collect that data, all in a matter of minutes.
This document provides an overview of a Salesforce workshop on data governance and stewardship. The workshop will include introductions and presentations on getting started with a data stewardship program, navigating challenges in an ongoing program, and demonstrating return on investment. It will involve topic discussions at tables facilitated by presenters. Safe harbor statements are also included to comply with securities regulations.
Salesforce Communities: The Power of your platform in the hands of your custo...Traction on Demand
The document discusses Salesforce Communities and how they can be used to engage customers, partners, and employees. It provides an overview of community types for sales, service, and marketing purposes. An example is given of LifeLock, which implemented a Salesforce community to improve partner collaboration, sales management, and support. The community provided functions like lead tracking, sales reporting, support case management, and collaboration through Chatter. The community helped LifeLock onboard new customers faster and improve partner engagement. Key takeaways emphasized investing in community engagement, considering different community types, and using community data.
Accelerate sales process canada traction joint webinar Traction on Demand
This document provides an overview of how integrating DocuSign with Salesforce can streamline sales processes. It begins with an agenda and introductions. It then discusses how digital transaction management with DocuSign can replace inefficient paper-based processes and save costs. Examples are given of Traction on Demand customers like Great Canadian Heli-skiing and TELUS who implemented DocuSign within Salesforce to improve processes for customers. The document concludes with contact information for following up.
Salesforce Communities Webinar - Great Canadian Heli-SkiingTraction on Demand
Today, it's not enough to gain customer loyalty just on a great product or service. To be successful you have to provide a memorable, connected experience. That's why Great Canadian Heli-Skiing (GCHS), a provider of world class heli-skiing tours, turned to Salesforce and Traction on Demand to develop a customer community to enhance their guest experience.
Andrew Hart has over 20 years of experience in electrical field engineering and construction management roles for nuclear power plants. He has led start-up testing activities, overseen modifications, and provided technical guidance to craft workers. He also owned a small business providing custom shelving and bathroom installations for 13 years.
This document discusses multiple opportunities to earn additional income through referrals in a multi-level marketing company called Vedaa Care. It states that for each referral made with the silver package earned Rs. 1500. It also outlines a compensation plan where one can earn Rs. 45,000 per month if 30 referrals are made. The document provides an example of earning levels based on purchase volume and percentages earned on business volume. It also lists pricing and earnings details for various product package orders.
This document is a resume and cover letter from Lacey E. Bullard seeking a position in business or sales that utilizes communication skills. The resume summarizes her education in marketing from the University of Georgia and work experience including insurance agent, server, and nanny roles. In the cover letter, she highlights her marketing knowledge from school projects and emphasizes her skills in marketing, sales, customer service, and analysis that she believes will enable her to contribute to and succeed at the potential employer's company.
GE Healthcare - Marketing Automation Roll Out Plan & Framework - v11.0saSal Abramo
This document outlines a marketing automation project to improve customer engagement and sales processes. The project will focus on increasing customer intensity throughout the buying cycle, prioritizing high-quality leads, and making data-driven decisions. A phased approach is proposed, beginning with discovery, then definition and alignment of processes before building and delivering the marketing automation system. The expected benefits include simplified and aligned sales and marketing, greater agility, improved customer experience, and more effective marketing through data and analytics. Key next steps are finalizing priorities and resources before kicking off the project in Q2 2015.
Marketing planning and performance measurement solution business caseNandita Nityanandam
Synoptek developed a product that serves as a single source for marketing planning, team collaboration and performance measurement, and brings an end to the never-ending woes of marketers in terms of executing their operations and bringing insight into their day-to-day activities.
Optimize Your Asset Management Marketing Performance and Increase Client Acqu...Marketo
The “Battle for the Investor” has increased in complexity and investments organizations are trying harder than ever to differentiate themselves. The “winners” right now are defining strategies that address the current trends, but maintain the standards and philosophies that they are based on. The investor is becoming more sophisticated due to increased financial press coverage and easy access to less expensive investment information.
Is your organization attracting the right clients and meeting those expectations? Join this webinar to hear Joe Paone, Sr. Marketing Manager at Marketo and John Kariotis, President, AmberLeaf Partners, discuss the landscape and strategies for asset managers to succeed.
TransForm provides business process outsourcing solutions across major functions like customer service, finance and accounting, marketing, and administration. They offer comprehensive ecommerce support services including product data management, inventory management, order processing, and customer support. TransForm aims to help clients address needs through scalable delivery models while achieving cost savings, customer value growth, and strategic transformation.
This document provides an introduction to enterprise systems, including ERP, SCM, and CRM systems. It defines enterprise systems as software that ensures information sharing across business functions and management levels. ERP systems integrate business units and processes. An SCM system supports procurement, production, and delivery. A CRM system integrates customer-facing processes like sales, marketing, and support. The document discusses the purpose, components, benefits, and challenges of implementing these enterprise systems.
Digital Transformation Journey at Sealed Air Leveraging SAP Solutions for Cus...SAP Customer Experience
Join Naveen Kandasami to learn how Sealed Air, the inventor of Bubble Wrap and a leading knowledge-based provider, combines its knowledge, science and technologies with SAP Hybris Cloud for Customer, to provide solutions that address customer needs and re-imagine the industries which it serves to create a world that works better. For more information, visit us at: https://www.hybris.com/
This document summarizes a presentation about Sales Cloud best practices and new features. It discusses five best practices for sales teams: prospecting, growing accounts, managing opportunities, closing deals, and analyzing results. It also highlights new features in Sales Cloud like collaborative forecasting, opportunity splits, mobile access, analytics dashboards, and over 50 new features in the last year. Customer case studies show improvements in key metrics like increased sales, higher conversion rates, and better productivity.
Explore how CRM works exclusively for your business by drilling into the details of the CRM Consultation process, and the tools required in developing your business case. We’ll address the common questions of what to look for,
how to measure it, what to demand, and much more, by introducing effective measurements of how to manage a CRM program at work.
October 2010 - Marketing Roundtable - Todd SmitheeAnnArborSPARK
As marketing and sales become less discrete activities, alignment is increasingly critical. The marketing discipline now includes a wide range of functions to help identify, nurture, and close sales. This panel of industry experts will review topics like demand generation, CRM/database tools, call centers, and the best ways to integrate these elements to enable your sales force and improve their results.
The document provides an overview of customer relationship management (CRM). It discusses the history and evolution of CRM from database marketing in the 1980s to relationship marketing in the 1990s to CRM in the early 2000s. It defines CRM as everything involved with managing the customer relationship. The goals of CRM are also outlined, such as providing better customer service and cross-selling products more effectively. Different types of relationship marketing are described, from basic transactions to partnership models. The document also discusses implementing a CRM program and the importance of an integrated approach.
Penetrating Industries with an Integrated Sales and Marketing Strategy Marketo
The document provides guidance on developing an integrated sales and marketing strategy to target specific industry segments. It recommends conducting market research to understand customer profiles and needs within segments. It also suggests collaborating across teams to align on definitions and metrics, and developing programs across the sales funnel from top-of-funnel awareness campaigns to bottom-of-funnel pipeline acceleration. The document outlines challenges that may arise and potential solutions such as flexibility for strategy changes and focus on building an initial subscriber base before extensive nurturing.
Digital Transformation - What it Means & Why it MattersNet at Work
The webinar discussed digital transformation strategies to increase sales effectiveness, reduce operational costs, and improve customer service. Digital transformation uses technology to reshape customer engagement, build loyalty, and lower costs. Examples showed how CRM solutions can automate scheduling, dispatching, and work order management to increase billable time for technicians at a service company and generate new sales opportunities from customer data for a HVAC supplier. The presentation concluded by asking how current processes may need to change to serve emerging customer bases and leverage social media and machine learning.
Introducing Business Agility and Governance to Your Customer CommunicationsPrecisely
It’s challenging for organizations to quickly update communications to meet customer needs while still complying with regulatory requirements. It takes most organizations up to three months to make simple updates to customer communications. With Forbes research indicating that 90% of customers expect an omnichannel experience, and 88% expecting their interactions across channels to be consistent this challenge is amplified.
Join this on-demand webinar to learn:
• The impact of disparate data and communications systems on your bottom line
• How an integrated customer engagement platform can reduce compliance errors while simultaneously providing a better customer experience
• How you can reduce customer communication updates from 90+ days down to less than 1 day
Businesses always face changing conditions. Any manufacturer who seeks to enable dynamic operations needs to ensure their technology platform is connected and rich with functionality, is flexible enough to meet changing business needs and covers the entire spectrum of operations. Manufacturers across India are implementing and making the most of enterprise solutions for ERP, CRM, mobile apps and IoT, collaboration platforms and analytical tools. Not only do these focus on the external needs of the marketplace and the existing customer-base, but they also drive innovation and productivity internally within businesses.
Disruption in consulting and digital solutions approachSharad Gupta
This document discusses potential solutions for KPMG to manage disruption threats in the consulting business. It analyzes four forces disrupting consulting: innovative tech products, digitization, new consulting models, and growing client sophistication. To respond, KPMG should focus on differentiation over diversification. Examples of differentiation include proprietary tech/data solutions and distinctive client impact. The document also outlines marketing, sales, and development of a minimum viable product approach for a sample marketing effectiveness solution that could increase revenues 10-30%.
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1. Transformational
Manufacturing Strategy
Traction on Demand – Oct 4th, 2016
Rohan Verma – General Manager, Traction Toronto
• Traction Subject Matter Expert for Salesforce manufacturing solutions
• 9+ years as Salesforce consultant and founder ofBigKite Consulting
2. • 9 years experience implementing/developing the Salesforce
platform
• #6 Rated in the World (76 - 5 Stars AppExchange ratings)
• One of first 100 certified on Salesforce.com
• 900+ customers & 3,000+ projects completed
• HQ in Vancouver, Canada; Offices in Toronto & Montreal
• People on the ground throughout the US: CA, OR, TX, OH, GA
• 230+ Employees - All full time employees
• No outsourcing, no offshoring, no contractors
• Fixed fees whenever possible
• Certified B Corporation
Rohan Verma
Managing Director, Toronto
• 9+ years as Salesforce consultant and
founder of Forge & BigKite Consulting
3. 1. Replacing analog product and services information into full
digital versions available to anyone
Major Forces in the Manufacturing Industry
1. Shrinking of a new technological world that eliminates economic
and geographical divisions and opens new markets
1. Enforcement of governmental rules, organizational policies and
industry standards related environment, health, safety and trade
1. Efficiently tailoring products and services to accommodate
regional or personal preferences
1. Integrating your products through software or hardware to
provide additional value to your customers
1. Products evolving to integrated “bundles” of services that
provide value through the entire customer experience lifecycleServitization
Connectivity
Personalization
Regulation
Globalization
Digitization
Value to
your
customers
Run by
data
4. 1. Shift from Product-centric to Customer-centric organizations
2. Keeping up with Evolving Customer Expectations
Perceived as outsider selling in
Narrow understandingof value prop
Transactional
Top down design
Working as an insider
Broad understanding of value prop
Life-Cycle Interactions
Designed on the front lines
Product-Centric
# of Customers Served
% of
Customer
Needs
Satisfied
Customer-Centric Market Share
Wallet
Share
10 year Investment Returns
Customer Centric Leaders: +43%
Customer Centric Laggards: -33%
Shift your Thinking Customer
5. Through Increased Competition
Customers Control Buying Process
The way you engage with
customers must change
1. Personalized
2. Easy
3. Efficient
Buying Process has Changed
6. Systems of
Record
Manufacturers Invested in Systems of Record
• Digitizes operations, not engagement
LogisticsEDW MESERP
Demand
Planning
HR
rely on
spreadsheets
to track client
data
61%
Source: 2016 Connected Manufacturing Service Report
7. Systems of
Record
Manufacturers Need a System of Engagement
LogisticsEDW MESERP
Demand
Planning
HR
want to reimagine
service with digital
engagement
87%
Systems of
Engagement MobileCloud Social Data
Science
Internet of
Things
TRACTION
8. “They clearly demonstrated expertise in the manufacturing industry as we overcame common CRM
manufacturing hurdles with their pre-built solution in the first meeting. Like many manufacturing
organizations experiencing growing pains, our legacy systems had become a hindrance to growth. This
solution modernized sales processes by streamlining and organizing the multiple teams in the inquire-to-
order process and reducing pricing errors. Now we’re working on the next phase.” - Elliot Bender, VP
Sales & Marketing
Project 1: Quoting
Non-existing quoting and custom discounting approval
process
Custom pricing for each customer (>3000 pricebooks)
Significant pricing errors and time & money to resolve
Project 2: Pricing Management
Tiered Pricebooks is new process, no way to manage
changes and finding products is difficult
Pricelist generation process is manual, slow and never in
time for pricing changes annually
No mobile access to product and prices
Project 3: Customer Service
No real-time access to required information to service
customers (where is my product, backlog, credit info,
allocations, etc.)
No consolidated knowledge on servicing clients –
difficult onboard/standardize customer experience
Project 1: Quoting
Tiered pricebook structure (<300)
Integration for Products and Pricebooks from ERP
SF Quotes, process tailored to construction and Account
Specific Pricing
Approval Process for discounting and special pricing
Project 2: Pricing Management
Integrated Pricing Tier Approvals
Conga Merge for beautiful yet complex pricelists for various
situations
Custom SF1 Mobile App for Account Pricing Lookups
Project 3: Customer Service
Web Service Integration to ERP for real-time production data,
customer allocations and inventory checks
Enhanced batch integration to provide more details on
Orders
Service Console with custom components to tie it all together
Decreased
pricing errors
by 3 to 5%
Visibility into
discounting
behaviors and
patterns,
standardizatio
n/opportunity
cost
Standardized
process
resulting in a
significant
increase in
sales
efficiency
Customer
Success Story
SOLUTION
VALUE
CHALLENGE
LOCATION Brampton, ON
COMPANY SIZE 250+
INDUSTRY Manufacturing
COMPETITOR Microsoft
SOLUTION(S)
Sales Cloud, Service Cloud,
Knowledge, Integration with
ERP
9. • Senior Sales Rep for Mega Drones covering Southern
Ontario
• Trying to meet with one of his customers YNIT – a
large distributor
• Difficult to get data
• Time consuming and cumbersome to find, extract and summarize
customer data – not mobile
• Difficult to have value add conversations
• Without summarized data that clearly shows buying habits and trends
Top Current Day Pains
Lost Up-sell and
Cross-sell
Limited Wallet Share
Growth
Learning
Meet Bob
10. End Customer Profiles
• Seldom have a direct relationship with the end customers of your
products
• Consolidated end customer profile doesn’t exist
• Data to connect the dots difficult to access or doesn’t exist
No Accountability/
Relationship
Channel Partner
Performance
Difficult to
Innovate
11. Partner Engagement & Success
Low Channel Sales
Poor ROI on Channel
Incentives
Successful partners need
• Training + resources / collateral
• Joint planning / aligned goals
• Engaged manufacturer / vested in success of
partner
• Access to pertinent information
• Easy to do business with
Training
Resources
Sales
Resources
Deal
Registration
Lead
Distribution
Business
Planning
MDF’s
Co-ops Rebates Events
VS Management
12. Summary
• Transformed ERP data into meaningful, digestible and actionable data points for
your sales team
• Empowered reps to have value added discussions with both end customers and
channel partners
• Built an End User profile that facilitates truly being a customer -centric company
through accountability and a relationship
• Deeply engaged channel partners through a personalized, easy and efficient
Partner Community
15. Solution – Unlock ‘CRM’ for Mfg
• Unlock ERP Data:
• Experience with many ERP’s and many
middleware's
• Account & Product Dashboards
provide context sensitive and actionable
information
• Complex Relationship Management
• Customers, Channel Partners, End Users,
Competitors
• Context Sensitive Dashboards using
relationship data
• SF1 Friendly (soon - lightning friendly)
16. Solution – Sales Planning
• Customer Based Forecasting
• Accurately manage and predict your customers in SF but
measure against your ERP data
• Customer White Spacing
• Measure wallet share across product families
• Create a customer plan that’s simple to visualize and improve
sales manager coaching
17. Solution – Complex Pricing & Quoting
SteelBrick: Moderate to Heavy Complexity
• Certified SteelBrick Partner
Forge: Simple to Moderate Complexity
• Customer/Tiered Pricing
• Enforce pricing rules and customer based pricing – reduce
pricing errors and speed quoting
• Access pricing for any customer through SF1 product and
price finder – no more pricelists to carry
• Quoting
• Recommend upsell and cross -sell products when selecting
products during the quoting stage
18. Solution – Channel Management
• Lead Registration / Lead Distribution
• Expose ERP Data (Orders, Invoices,
Product & Pricing, etc.)
• Channel Program Management
• Reimbursement & Rebates (Claims)
Management
Community Experts:
• Presenting on stage at DF Dev Zone
• Beautiful community templates exclusively
by Traction
Mfg. Channel Management Community:
19. Stage I
Process & tools lack
maturity. The sales
environment is not
predictable.
Random
Defined
Reportable
Managed
Predictable
Stage II
Most sales
processes have
been developed
and documented.
Support tools are
available but
processes have
not been adopted
across the
organization
Stage III
Sales processes
have been
thoroughly adopted
by the sales team.
Formalized aspects
of the sales
process have been
comprehensively
implemented.
Stage IV
Sales management
relies primarily on
quantitative internal
data to manage the
sales team.
Development and
publication of
leading indicators
of sales success.
Stage V
Sales management
can sufficiently
predict sales
performance and
understand
causality. Sales
metrics of success
are captured and
benchmarked
against external
sources.
Typical Manufacturers
Sales
Process
Maturity
Framework
22. Data as the
Lynch Pin
• We are a white label service provider
for Data.com
• Preferred implementer of complex data
projects for Data.com
• GTM Data Products (Hierarchies app,
Data Assessment Tool app)
Experts at implementing data-driven solutions
Marketing Cloud
We design & execute compelling
data-driven marketing strategies
Sales Cloud
We define effective processes to align
Marketing & Sales
Data Cloud
We know how to leverage data &
tech and turn dreams into reality
Service Cloud
We use marketing automation to
enable service teams to
effectively engage customers
Force.com Platform
We develop custom solutions
to enhance and tailor our
customer’s experience
Community Cloud
We create portals to enhance
your customer, partner, and
employee engagement
Data – Our Bread and Butter
• 4 sessions on Data Governance and Stewardship
at DreamForce ’15
• Traction’s Data Practice:
• Integrations/Migrations
• Data Governance
• MDM
• BI/Analytics
23. Revenue Generating
Value Add Item
Increase
Sales/
RepeatSales
/Penetration
Additional
TimetoSell
Effective
Sales
Coverage
Increased
DealSize
Increased
WinRate
Increased
Margin
Increased
Retention
Time savings – reduced time to gather, prepare and present data
Appropriate sales coverage by market opportunity
Cross Sell/Up Sell
Proactive and prescriptive sales
Proactive & context sensitive service. Better experience
Increase visibility to management means faster decision making
and guidance
Increased collaborative sales & coaching
Forecasting allows for better demand planning
Predictable sales
Additional marketing data points proactive decision making
Lead generation and management creates nurtured and qualified
prospects for sales
Value Based on ROI
24. Cost Reduction / Avoidance
Value Add Item
Productivity/
TimeSavings
Reduced
PricingCosts
ReducedCosts
forScaling/
AbilitytoScale
ReduceTime
toValue
Productivity: Information as you need it
- Reduced time to gather, consolidate and prepare data
- Collaboration
- Proactive and quick decision making
Error Reduction:
- Reduction in pricing and quoting errors
- Validation of discounts
Risk Reduction:
- Less dependencies on human processes and personally kept info
- Visibility into account, product and sales performance
Consistent process (everyone knows what's expected and how to do it)
Easier to deploy new processes and process changes
Easier to onboard new employees
Value based on ROIValue Based on ROI
25. Typical
Challenges
Facing
Manufacturers
• Legacy Technologies
• Legacy systems designed in the 90’s are the backbone of these
customers
• Painful and risky to replace
• Multiple, unconnected quoting and fulfillment systems (ERP’s)
• Global & More Nimble Competition
• Digital disruption and the intro of new nimble competitors
unconstrained by legacy costs and assets
• Differentiating product and maintaining brand loyalty
• Digital Disruption & Evolving Customer Expectations
• Daily consumer experiences are setting the customer expectations
• Enforcement of Compliance
• Government regulations and socially conscious buyers driving
compliance around energy, environment & safety
26. Process /
System
Specific
Challenges
• Missing Mobile & Connected Data
• Missing 360 degree customer and product views
• Inability to Plan & Measure
• Margins are impacted by volumes and accurate volume forecasting
and cost estimating
• Weak key account management – not evaluating white space to plan
• Complex and Inefficient Pricing & Quoting
• Complicated pricing models and contractual agreements
• Complex and changing CPQ needs to compete (legacy can’t handle)
• Customer Service Using Obsolete Systems
• Using disconnected environments for all they do
• Huge time lost just finding the right info
• Minimal Channel Visibility & Engagement
• Slow and manual lead sharing/deal registration
• No pipe/forecast visibility or collaboration
• Under-utilized and unsuccessful channel programs
27. Summary
• Fast and Easy to Sell
• Experienced Manufacturing Expertise – Existing Manufacturing
Customer Base
• App level value – but SF benefits from entire license revenue
• Packaged offering means reusable collateral, pricing and timelines
• Win-Win
• Win for SF: easier and faster to sell – blow your numbers away
• Win for Traction: Expand in core industry space
• Source Revenue Strategy
• Penetrate existing manufacturing customers
• Social selling Business Development
• Manufacturing CRM Website
• Manufacturing Blog Series
• Co-Marketing - Industry focused events – TractionForce 2016
28. • What is ForgeCRM:
• Combination of:
• Integration services to unlock backend ERP data
• A package of functionality that replaces manual processes and
mashes up Sales & Service data for high value context sensitive
actionable data in SFDC
• We open up Salesforce as an option to manufacturers by plugging the
holes it (and all CRM’s) have in their out of box processes
• What ForgeCRM is NOT:
• Cloud Based ERP (Root Stock, Kenandy, etc.)
• Only an integration to push data – whether ERP specific or not
(Mulesoft, Informatica, Inforce, etc.)
•
The ForgeCRM Fit