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The Elephant in the Room: Workplace Bullying
- 1. The Elephant in the Room: Presenter: Bonnie Low-Kramen 29 March, 2014
- 2. How Big a Problem Is It?
- 3. ABC News Video 2013 3
- 4. Vickie Evans, Texas Lucy Brazier, UK Anel Martin, Pretoria, SA Bonnie Low-Kramen, NYC Eth Lloyd, New Zealand Renzie Richardson, Atlanta Tracy P., U.S.A. Rah, Sydney Nita R., Chicago Noreen Hahn, Canada KL, Philadelphia AD, Seattle SN, Miami Catherine Butler, London
- 5. #1 Persistent, offensive, abusive, intimidating or insulting behavior or unfair action directed at another individual causing the recipient to feel threatened, abused, humiliated, or vulnerable. Workplace Bullying
- 6. Workplace Bullying #2 These health-harming behaviors can include verbal, physical or sexual abuse and cause work interference and undermines the individual’s rights to dignity at work.
- 7. • Yelling • Uses Profanity • Name-calling • Public Humiliation • Threats • “Nasty-gram” emails • Shows Favoritism • Withholds information • Ostracizes others • Sabotages work
- 8. Quick Stats 2014 – A Global Problem • United States 27% • United Kingdom 25% • Europe 50% • Australia 25% • Canada 40% • Asia 50% Percentage of Offices Where Bullying Is Reported
- 9. Who’s doing it? Male Bullies 69% Targets Female 57% Male 43% Female Bullies 31% Targets Females 60% Males 40%
- 10. “Bullying ruined my life. After 8 years at the company, I was on disability and suicide watch for over 12 months. My doctor was desperate for answers and even wanted to perform shock therapy. I have never felt so low.”
- 11. Child Bullies College Bullies Workplace Bullies Latest Twist:
- 13. Bullying costs $$$ • 7 out of 10 employees quit their jobs because of bullying • $ High staff turnover • $ Reduced productivity • $ Increased sick time
- 15. Why?
- 16. What the experts say…
- 17. “Lean In” by Sheryl Sandberg COO of Facebook
- 18. Leadership Gap Employers don’t act. They are afraid of the bully too.
- 20. Why bullies behave as they do FEAR of… • Incompetence • Inadequacy • Failure Author Dr. Laura Crawshaw
- 21. Why are some oblivious? • “They missed the important lessons of empathy training in younger years from parents who may have been empathically inadequate themselves. • Result? They fail to read and manage their own and others emotions. This is why awareness is critical.” Dr. Laura Crawshaw
- 22. 2014 Headlines… Is Your Boss a ? Harvard Business Review She Devils The New York Post Bullying Brings Devastation to the Company in the Long Run LinkedIn Bullying- The Problem and its Costs are Worse Than We Thought Time Magazine
- 23. Can Bullies Change Their Spots? YES! If they… 1. SEE the impact. 2. CARE to change. 3. LEARN by counselling.
- 24. What Can Assistants Do?
- 25. Act Immediately.
- 26. Silence is the Enemy • Find your voice. Speak Up. • Don’t isolate. • Don’t suffer in silence. Bullying thrives in silence.
- 27. Finding the Words What to say… • “Ouch.” • “This is obviously not a good time.” Leave the room. • “I am a professional and expect to be treated with respect.” • “Yelling at me is not going to help this situation.”
- 28. Strategy for Assistants • Document everything • Prepare for the conversation • Practice saying the words • Ask for time alone • Stay calm, clear, and direct
- 29. Best Practice from Dr. Crawshaw Stay calm. When confronting a bully, do not show Fear or Anger.
- 30. Prevention at Your Next Job Do your homework • Glassdoor.com • Read the company website • Speak to other staffers Prepare Questions for the Interview • What is your management style? • What is the culture here? • What has been your biggest challenge with your assistants?
- 31. Fact: Bullying Cannot Survive in a Strong Culture of Respect
- 32. "This isn't a company that just talks about putting employees first or glibly claims that our people are our greatest asset. This is a company that simply wouldn't exist without the energy, the determination, the wit and the wisdom of our people.“ Richard Branson, CEO
- 33. “We always act with respect, integrity, compassion and loyalty. We are good listeners. At the end of the day it’s not what we say or do, but how we make people feel that matters the most. We care about others, both personally and professionally.”
- 34. The Bad News • Bullying is epidemic. • It destroys careers. • It poisons companies. • It has to stop.
- 35. The Good News! We can do it. “Be the change you wish to see in the world.” Gandhi
- 37. Bullying has no place at work. Choose RESPECT.