The document outlines a 5-step process for developing an effective social media strategy: 1) Conduct a situational analysis to understand your audience and resources. 2) Set goals based on engagement metrics. 3) Choose appropriate social media channels to align with goals. 4) Create SMART objectives that are specific, measurable, achievable, relevant and time-bound. 5) Develop tactical content like blogs, videos and infographics to share across channels and measure performance against objectives.