In this presentation we answer the question, "Why do we need hypothesis tests in process improvement?" Then we walk you through a real, live hypothesis test direct from the Bahama Bistro!
You can find the rest of the webinar materials and questions from the webinar here:
https://goleansixsigma.com/webinar-set-run-hypothesis-tests/
How To Manage Change With Negative Nancy with GoLeanSixSigma.comGoLeanSixSigma.com
Check out this 1-hour webinar and you’ll learn why people resist change and how you can improve your influence skills. We’ll help you ensure your process improvement efforts are successful.
You can find the rest of the webinar materials and questions from the webinar here: https://goleansixsigma.com/webinar-how-to-manage-change-with-negative-nancy/
WEBINAR: How to Avoid Process Improvement Bloopers & BlundersGoLeanSixSigma.com
During this 1-hour webinar, you’ll learn about some process improvement project bloopers and blunders and how we can learn from them.
You can find the rest of the webinar materials and questions from the webinar here: https://goleansixsigma.com/webinar-avoid-process-improvement-bloopers-blunders/
The Fishbone (aka Cause & Effect or Ishikawa) Diagram is a seemingly simple method of conducting structured brainstorming around the root cause of a process problem. So why is it so hard to get it right? In this 1-hour Introductory Webinar we'll walk through some classic ways to build a Fishbone Diagram, we'll show you some of the common missteps and we'll provide examples of what they look like when they're properly executed. Join us for a guided tour of the Fishbone!
PDCA, which stands for Plan, Do, Check, Act/Adjust, has provided a structure for process improvement for decades. Originally created by Dr. W. Edwards Deming, PDCA is an easy-to-follow method that works in any industry and on any process. Tune in to our 1-hour introductory webinar to get a primer on how this model can help you in your quest to explore root causes, improve processes and get results!
WEBINAR: 5 Ways a SIPOC Helps You Understand & Improve Your ProcessGoLeanSixSigma.com
A SIPOC is a very simple tool. It’s easy to build, easy to understand but not always used optimally. Watch this 1-hour intermediate webinar on this “must-use” tool to be sure that you are leveraging it to its fullest capacity by understanding all the ways that it can help you, your team, and your process improvement project be more successful.
https://goleansixsigma.com/webinar-5-ways-sipoc-helps-understand-improve-process/
In this presentation you will find out what it takes to rollout process improvement in your own organization and how to get it right the first time.
You can find the rest of the webinar materials and questions from the webinar here: https://goleansixsigma.com/webinar-rollout-lean-six-sigma-training/
WEBINAR: 5 Ways to Engage Yellow Belts in Applying Their Skills After Certi...GoLeanSixSigma.com
Investing time, money and effort into Yellow Belt Training & Certification is a great way to educate employees on continuous improvement concepts, tools and application. But what about after certification? Most Yellow Belts suffer from the waste of non-utilized talent. In this 1-hour Introductory webinar, we’ll discuss how organizations can better utilize and engage certified Yellow Belts and their talents.
WEBINAR: 5 Ways to Ensure Green Belts Apply Their New Skills After Certificat...GoLeanSixSigma.com
Investing time, money and effort into Green Belt Training & Certification is a great way to educate employees on continuous improvement concepts, tools and application. But what about after certification? Most Green Belts suffer from the waste of non-utilized talent. In this 1-hour leadership webinar, we'll discuss how organizations can better utilize and engage certified Green Belts and their talents.
https://goleansixsigma.com/webinar-5-ways-ensure-green-belts-apply-new-skills-certification/
WEBINAR: Executive Overview: The Power of Lean Six SigmaGoLeanSixSigma.com
Join us for this 1-hour Leadership Webinar where we’ll help Executives and Leaders understand why the Lean Six Sigma is a worthy investment that will deliver spectacular ROI.
Agenda:
- What is Lean Six Sigma
- What Lean Six Sigma is not
- Why do organizations implement Lean Six Sigma
- Review cost of poor quality
- Build problem-solving muscles
- Reach strategic objectives
- Build agile organizations
- Minimize jumping to solutions
- Optimize data-based decision-making
Building a Lean Culture takes more than just tools training for the front-line. A holistic approach that leaders embrace is more effective.
In this webinar we’ll discuss the four critical components for building a Lean Culture, a simple approach to building a roadmap for Lean Transformation and specific actions you can do to address each component in your organization.
Did you know that curiosity catalyzes creativity? This 1 hour webinar will share how you can promote curiosity in your workplace to inspire creative solutions to everyday problems.
WEBINAR: How to Deploy Lean Six Sigma in Your OrganizationGoLeanSixSigma.com
Are your Lean Six Sigma efforts stale? Is your organization finally pulling the trigger on Continuous Improvement implementation? Learn how to jumpstart your Lean Six Sigma efforts and get your organization on the right foot by joining our 1-hour Leadership webinar on deploying Continuous Improvement with Lean Six Sigma!
https://goleansixsigma.com/online-lean-six-sigma-green-belt-training/
https://goleansixsigma.com/ggm/
During this free 1-hour webinar, you will learn what Process Walks are and why Process Walks are a critical action before implementing improvements to any process.
See more from this webinar including expert answers and tools referenced here: https://goleansixsigma.com/webinar-process-walks-must/
Webinar: How to Manage Your Project to Completion Using the Project BuilderGoLeanSixSigma.com
Improving a process takes time and organization, but what if your project path was laid out for you? What if all the templates and examples were at your fingertips so you could focus your efforts on collecting data and digging to root cause?
That's the secret of the Project Builder. All the key tools and templates combined into one along with a progress tracker. It's a great guide and good way to share your hard work with colleagues and leadership. It's the ultimate all-in-one answer to Continuous Improvement!
https://goleansixsigma.com/webinar-how-to-manage-your-project-to-completion-using-the-project-builder/
WEBINAR: How to Use Group Reviews to Help Ensure Your Team's Green Belt Train...GoLeanSixSigma.com
Online training can be very effective for learning especially with the flexibility to schedule self-directed work. However, when a group of employees are going through Lean Six Sigma training, how can a sense of community be maintained and how do we help keep learners on task? In this introductory webinar, we'll discuss a Do-It-Yourself approach to coordinating a group of Lean Six Sigma learners in an organization and build a cohort of learners by having internal meetings, creating a schedule, homework, activities, and project discussion.
WEBINAR: How to Use Improv Basics to Up Your Problem-Solving GameGoLeanSixSigma.com
Did you know you were an improvisor? Unless you're a telemarketer, you don't have a script. You may have clear goals and a plan but anything can happen. Did you know that all professional improvisors follow the same rules?
The same elements that make Second City successful on stage can make you a better problem solver, collaborator and innovator. Join me as I give you the inside scoop on what I learned from my years with ImprovBoston and use on the job to this day!
WEBINAR: How Leaders Support and Build a Culture of Process ImprovementGoLeanSixSigma.com
Tools are important for problem-solvers, but what about leaders? What do they have in their toolkit to help build problem solvers?
In this webinar, we'll discuss actions, mindsets and tools leaders have to support and build a culture of process improvement!
In this 1-hour webinar, we will cover the 4 key leader roles in building a continuous improvement culture:
- Create ideal conditions
- Build problem-solving muscles
- Identify key leader responsibilities
- Strategize on the 4 components of Lean culture
WEBINAR: How to Coach Problem Solvers to Build Their Soft SkillsGoLeanSixSigma.com
This document summarizes a presentation about coaching problem solvers to build their soft skills. The presentation discusses what soft skills are, why they are important for problem solvers, and techniques for developing soft skills like inquiry, active listening, building networks of allies, and seeking constructive criticism. It provides advice for how coaches can help problem solvers improve their soft skills by asking questions about how they engage stakeholders, seek feedback, and build relationships. The goal is to move problem solvers from telling to asking, and help them develop key relationship and communication skills.
WEBINAR: How to Use a Fishbone Diagram (aka Cause & Effect Diagram)GoLeanSixSigma.com
The Fishbone (aka Cause & Effect or Ishikawa) Diagram is a seemingly simple method of conducting structured brainstorming around the root cause of a process problem. So why is it so hard to get it right? We'll walk through some classic ways to build a Fishbone Diagram, we'll show you some of the common missteps and we'll provide examples of what they look like when they're properly executed. Join us for a guided tour of the Fishbone!
You can find the rest of the webinar materials and questions from the webinar here:
https://goleansixsigma.com/webinar-use-fishbone-diagram/
This document provides a practical guide to testing in direct marketing. It discusses why testing is important, key concepts like sampling distributions and statistics, and outlines a structured testing lifecycle approach. This includes developing an annual testing strategy to prioritize questions, designing individual tests by calculating appropriate sample sizes and coding treatments, executing the test, evaluating results using statistical analysis to determine significance, and building insights to update strategy. Cautionary tales highlight the importance of testing value, sample size, evaluating multiple variables, and setting appropriate expectations. The overall goal is to make evidence-based marketing decisions through incremental, well-planned testing.
PROBLEMS ARE THE GOLDEN EGGS
problems??? day by day in our proffessional life we faces so many problems, but didn't recognize about the problem. Because we are habituate to facing to problems, if we want to solve the problems, first we can feel YES am facing a problem then you have a chance to solve it... after that we should find is it REPEATATIVE problem or New problem, on the bases of the issue we can take further steps, how to break it. how to analyse, how to find countermeasure, how to check is it suitable or not, how to make standard.... if you want to know gothrough my presentations..
This is my first presentation posted in Slideshare
DMAIC, which stands for Define, Measure, Analyze, Improve and Control, has provided a structure for process improvement for almost four decades. It’s an easy-to-follow five-step method that works in any industry and on any process. Tune in to this 1-hour Introductory webinar to get a primer on this how this handy model can help you in your quest to improve the world around you.
https://goleansixsigma.com/webinar-introduction-dmaic/
1. The document outlines the presentation given by Brent Chudoba of SurveyMonkey on best practices for running successful survey projects.
2. It recommends starting with writing conclusions and hypotheses before creating survey questions in order to design targeted, unbiased surveys that directly address the research questions.
3. An example is provided of how to draft conclusions and hypotheses for a potential Netflix survey on viewing habits of their original series "House of Cards" before designing the actual survey questions.
Aubrey Smith, Sparked Advisory
In this training, we will build on the foundation established in Lean Startup 101 and 201 by delving into examples and cases of the Lean Startup concepts in action. Attendees of Lean Startup 301 will be exposed to cutting edge work from thought leaders and experts using Lean Startup in practice today — at startups and within the enterprise. Participation in this session is essential: You will be asked to help design an MVP and experiment to test critical Leap of Faith Assumption(s) in groups and will be encourage to share experiences. The session is designed to allow attendees to stretch their skills and to push one-another to ‘learn by doing’. The session will also include:
Sample cases and live interviews with practitioners highlighting the application of core concepts;
Exercises designed to bring the concepts to life and challenge participants to deepen their skills;
Discussion of advanced topics such organizational culture and governance as well as industry-specific concepts such as using Lean Startup in heavily regulated markets.
Thanks to Lean Startup Co.’s law firm, Orrick, for being the sponsor for this track.
This document outlines Lean UX principles and processes. Some key points:
- Lean UX follows principles of design thinking, agile development, and lean startup to improve user experience through cross-functional collaboration, continuous learning and iteration.
- Teams are small, focused on solving one problem at a time through hypothesis-driven experiments rather than predefined features. The goal is to learn from users, not just produce outputs.
- The process involves declaring assumptions, creating minimum viable products to test hypotheses, running experiments to get user feedback, and using insights to iterate quickly through small batches.
- Personas, user stories and features are defined based on the problem statement and assumptions to guide collaborative design and rapid protot
There is a misconception that to be a startup you need to have a team that can build a full product. And only when the product is built can you attract customers and convince them to pay! But this approach takes a lot of time, and an abundance of resources that are unavailable to most entrepreneurs.
In this workshop, Poornima will share strategies for brainstorming, validating your idea, launching it, and even attracting early adopters who are willing to pay, as a scrappy startup.
Did you know that a Control Chart is just a Line Chart that went to college? But it's that extra bit of education that makes the difference.
Using Control Charts can help you understand the trends and shifts in your process performance. They can help you avoid wasting time overreacting to single data points. Modern organizational information systems can leave us data rich and information poor, but Control Charts can put you back in the data driver's seat. These charts are coming up on their 100th birthday so come celebrate and add another powerful tool to your toolkit!
The Secret to Successful Survey ProjectsBrent Chudoba
Better decision making fueled by data. A primer on how to run a successful survey project from hypothesis through survey design, analysis and implementation.
Разработка эффективной тестовой стратегии, Антон СеменченкоCOMAQA.BY
The document discusses strategies for effective testing. It recommends defining a testing mission, analyzing the project context and scope, and creating a test strategy that addresses risks and goals. An effective test strategy helps ensure quality, mitigate risks, and determine test coverage, approaches, and processes. It also recommends defining metrics and success criteria to measure the value of the testing efforts. Automated testing should be considered based on its ability to potentially save time and money, though its ROI must be analyzed and stability concerns addressed.
Experimental statistics is only one of the many powerful analytical techniques companies are using to supercharge their experiment ideation, segmentation, and analysis. Check out this content for a refresher of key stats issues and a discussion on how to use data for better test and bigger wins.
One day overview of Continuous Process Improvement that combines Franklin Covey Project Management, our Systems Thinking Model and the DMAIC Model. The participants apply the learnings to improve the process in a PB&J Sandwich factory.
APF orlando diy survey workshop 071114 finalMike Courtney
This document provides information about conducting DIY survey research. It begins with an introduction to survey research and discusses why research is important to reduce risks, discover opportunities, and improve business results. Common mistakes in survey questions are outlined. The document then covers how to write effective survey questions, choose appropriate response scales, and develop a survey flow. Tips for determining appropriate sample sizes and finding respondents are provided. The document concludes with an exercise where attendees develop survey questions to get feedback.
Modeling involves creating a simplified representation of reality to understand a business problem. It provides timely information, saves costs compared to alternatives like surveys, and improves business intuition. The document outlines a 6-step process for modeling problems: 1) exploring the problem, 2) searching for information, 3) identifying the problem, 4) searching for solutions, 5) evaluating solutions, and 6) implementing a solution. Each step aims to answer key questions to further define and solve the problem.
Quality Clinic - Lean Six Sigma Fundamentals Training - SampleMark H. Davis
A sample of slides from our Quality Clinic training, which teaches the foundational elements of Lean Six Sigma DMAIC, with a dash of A3 and Constraints Management.
Caitlin shares with Product Anonymous how Seek have been working with Teresa Torres to improve their product management practice with continuous discovery + use of Opportunity tree's.
In this comprehensive Lead Gen Clinic presentation, I share concepts such as Agile Marketing, Cold Warm and Hot Traffic and how to run effective marketing tests. It all rolls up into a system I use in my business. Enjoy!
Webinar: Process Improvement in Government Using Lean Six SigmaGoLeanSixSigma.com
This document outlines how to implement Lean Six Sigma projects in government to drive continuous process improvement and savings. It discusses the challenges of continuous improvement in government compared to business. A solution presented is to treat Lean Six Sigma projects as strategic financial assets in a "Money Machine" approach to generate an ongoing pipeline of improvement projects and financial benefits. Key elements are identifying meaningful projects, reliably assessing their potential financial impact, and ensuring timely project completion to maintain a steady flow of savings. Leadership engagement is important to prioritize projects and support progress. The overall goal is to build an engine for sustainable value creation and a more adaptive organization.
Webinar: How to Create Predictable Cash Flow With Lean Six Sigma ProjectsGoLeanSixSigma.com
How do you describe the value of Lean Six Sigma projects? They are more tangible than receivables so clarifying their worth helps organizations plan for growth.
This webinar will discuss a proven strategy to create predictable cash flow from Lean Six Sigma projects. It will demonstrate how to build a project pipeline and engage a team of Black Belts to harness the full power of Lean Six Sigma.
Webinar: How Soldiers Receive 100% Funding for Lean Six Sigma CertificationGoLeanSixSigma.com
This document discusses how soldiers can receive 100% funding for Lean Six Sigma certification through the Army Credentialing Assistance program. It provides an overview of Lean Six Sigma, how it benefits soldiers, and the steps soldiers need to take to utilize Army Credentialing Assistance to fund certification courses through GoLeanSixSigma.com. The presentation walks through registering on ArmyIgnited.com, selecting the Lean Six Sigma credential path, and requesting credentialing assistance for a Green Belt or Black Belt certification course through GoLeanSixSigma.
Webinar: 10 Tips for a Standout Lean Six Sigma Green Belt ProjectGoLeanSixSigma.com
Do you ever run into trouble with your Green Belt project? Do you wish someone had given you a heads up? After training and certifying hundreds of Lean Six Sigma Green Belts, retired UC San Diego and San Diego State instructor Jerry M. Wright, PE, MBA has seen what works and what doesn’t.
There is a clear distinction between successful projects and those that are lacking and Jerry has seen the trend repeat for decades. To help you avoid these traps, Jerry will cover the 10 most important tips to achieving a “right-first-time” Green Belt project. He will highlight crucial advice throughout each phase of the DMAIC method (Define, Measure, Analyze, Improve, Control). Come join us as Jerry lets us in on how to avoid the pesky pitfalls that can derail a project.
Webinar: How Army Soldiers Can Advance Their Careers With Green Belt Training...GoLeanSixSigma.com
The document discusses how Army soldiers can advance their careers through Green Belt training and certification. It introduces three guest panelists - Dr. Shane Wentz, Dr. Cindy Young, and Emilio Natalio - who will discuss Lean Six Sigma training and credentialing assistance available for those serving in the Army. Contact information is provided for the panelists and website for those with additional questions about military registration and certification.
Webinar: Going Remote - How Process Improvement Teams Collaborate VirtuallyGoLeanSixSigma.com
Ever since the outbreak of COVID-19, those of us in Continuous Improvement roles have had to rethink how we can continue on our improvement journey. For many of us, team collaboration in the same physical space has proven to be a very effective way to engage employees, surface problems, collaborate on the design of countermeasures, and drive buy-in. But in this new environment of physical distancing and remote workers, gathering all the parties in the same room is not an option for many organizations.
In this webinar, you’ll learn—and see examples of—how teams have effectively used Zoom in conjunction with Miro (a collaborative, virtual, workspace app) to drive participant engagement in activities such as Hoshin Kanri and Rapid Improvement (Kaizen) Events.
Attend this webinar and you’ll learn:
- What are the different types of team events & how they differ from each other (Kaizen / Rapid Improvement Events; Rapid Planning Events; Value Stream Mapping; Hoshin Kanri)
- What adjustments have been made in planning and facilitating these events during the pandemic
- How to use online collaborative tools to facilitate events with remote teams
- What are the benefits of online collaborative tools
- Q&A
How to Request Army Credentialing Assistance on ArmyIgnited.comGoLeanSixSigma.com
To request Army Credentialing Assistance on ArmyIgnitED.com, a soldier must first log in, then click "Add Credential Path" and select "Other". They then search for their desired credential, such as "Lean Six Sigma", select the credential level, and click "Take Credential Exam". The soldier agrees to the terms and indicates they want to use GoLeanSixSigma.com as the vendor. Finally, they complete the request by selecting the vendor and entering exam dates.
Webinar: Remote Learning - How to Successfully Switch Lean Six Sigma Training...GoLeanSixSigma.com
Did the pandemic force you to re-think your Lean Six Sigma training approach? Are you interested in adapting to a virtual approach without losing effectiveness? Do you want to increase your rate of real-world application and get better process improvement results?
Then this webinar is for you! We’ll provide insights on how to successfully transition to a “Remote Learning” model by incorporating independent study, instructor-led training sessions and maximizing engagement.
Webinar: How Tax Preparers & Accountants Can Increase Their Profitability Usi...GoLeanSixSigma.com
Tax return preparation is increasingly becoming a commodity. Automation can help reduce the level of manual work required for return preparation, but if you automate a “bad process” you still won’t see an increase in profitability or improved client service.
Tax practices should apply Lean Six Sigma (LSS) before automating their tax workflows to optimize processes and automation, while still remaining in compliance with professional standards.
Attend this webinar and you’ll learn how to:
- Apply Lean Six Sigma to tax workflow
- Combine tax automation with value pricing
- Increase your practice’s profitability
Webinar: Remote Learning - How to Brainstorm Lean Six Sigma Improvement IdeasGoLeanSixSigma.com
Group Brainstorming has been debunked by countless studies, but including others in problem solving is essential. How do we address this paradox?
The science supports a completely different, and much better approach to coming up with solutions. Join us for this 1-hour webinar where we walk you through a new way to get more ideas, better solutions and essential group engagement in a remote world.
Webinar: How to Facilitate Successful Virtual Kaizen EventsGoLeanSixSigma.com
Given the challenge of the pandemic, organizations are seeking guidance on how to successfully conduct virtual Lean Six Sigma Kaizen Events. Social distancing can coexist with Continuous Improvement. We’re already doing it!
Our guest panelists have offered to share their recent experiences with navigating the new normal:
- Antonio Nava, UC San Diego
- Jaime Parker, Process Plus Results
- Jared Thatcher, Port of Seattle
Join us for this one-hour webinar to learn the best practices and avoid the pitfalls for conducting virtual Kaizen (Rapid Improvement) Events.
Webinar: Online Green Belt Workshop Information SessionGoLeanSixSigma.com
Want to enroll in our Online Green Belt Workshop, but still have questions? Ask the instructors! Join our Chief Innovation Officer, Tracy O’Rourke, and our Chief Learning Experience Officer, Elisabeth Swan, for a live 1-hour session and get the answers you need. Come and talk to our Master Black Belts about the Online Green Belt Workshop kicking off June 30th.
Want to get your Green Belt, but still have questions? Ask our CEO, Karlo Tanjuakio, and Chief Innovation Officer, Tracy O’Rourke, in a live 1-hour session and get the answers you need!
Agenda:
- What is Lean Six Sigma?
- What do Green Belts do and why are they so valuable?
- What should you look for in a training & certification provider?
Webinar: Going Virtual - How to Coach Problem Solvers on A3sGoLeanSixSigma.com
This document provides an overview of coaching leaders on A3 problem-solving tools. It defines the elements of an A3, outlines the benefits of A3 coaching for leaders, and describes a successful structure for virtual A3 coaching. The presentation also covers common challenges in A3 coaching such as failing to require A3s, asking poor questions, and not making time. Countermeasures for each challenge are proposed, such as developing standard work, becoming a student of questioning techniques, and finding a mentor. The goal is to build problem-solving skills through A3 coaching.
Webinar: DMAIC: Common Challenges & How to Overcome ThemGoLeanSixSigma.com
Did you hit a few DMAIC speed bumps on your first test-drive? Did the journey sound easier than it turned out to be? We learn best from our mistakes, but sometimes it helps to get a little roadside assistance. Join us for an hour-long reflection on what can go wrong and how to avoid it on your next DMAIC road trip.
https://goleansixsigma.com/what-is-lean-six-sigma/
https://goleansixsigma.com/lean-six-sigma-online-training-certification-pricing/
https://goleansixsigma.com/
This document provides a summary of a presentation on process management. The presentation covered:
1. Defining process management and why it is important for organizational success.
2. Explaining the concept of a value stream and the key components of process management, including identifying value streams, processes outputs, customers, metrics, and improvement efforts.
3. Highlighting the importance of making processes, metrics, and problems visible through visual management techniques.
The presentation provided examples and activities for attendees to identify their own organization's key processes, customers, metrics, and areas for improvement using process management approaches.
Project Storyboard: Reducing Cycle Time for Bid Tab Creationby 33%GoLeanSixSigma.com
Think it's impossible to make a significant change in government? Well, it's not easy, but GoLeanSixSigmna.com Black Belt Pamela Kuehling made a real difference from the inside. She overturned countless "honest wrong beliefs" with facts and data by modeling the Lean Six Sigma approach in her work and won over the doubters.
Initially the overall procurement process was the focus, but when that proved to be too big, she scoped it down to a more manageable project that can now be the basis for an expanded improvement. Her improvement was meaningful, but a bigger victory was in bringing critical and logical thinking into an environment often impacted by less scientific influences!
Value Stream Mapping is an essential tool to help understand the current state and design the future state of a process. Learn more about why this kind of mapping is fundamental for a big picture view of an entire Value Stream and for improving transactional and manufacturing processes.
SUCCESS STORY: Reducing Hiring Time From 10 Months to 36 DaysGoLeanSixSigma.com
Kent partnered with Cassandra to improve the Illinois Tollway’s hiring process that was 95% paper-based and would take over 10 months to fill a position. They were also facing a high turn-over rate, lack of technological assistance, and low applicant alignment to position needs. As it stood, the hiring process could use some help.
They started out by asking themselves two questions:
- What’s possible?
- What approach should we use to improve the hiring process?
In order to answer their first question, they needed to develop a better understanding of the current process. They chose to use DMAIC as their approach to improving the hiring process. They also thought it was important to identify the inhibitors of process change within the Illinois Tollway. Unfortunately, There were several: politics, policy, law, processes, technology, culture, and staff.
With their approach determined and inhibitors in mind, they set out to map their process.
SUCCESS STORY: How King County Treasury Reduced Taxpayer Late Fees by 62%, Fe...GoLeanSixSigma.com
Ana Schoenecker has worked for the King County Treasury for 14 years. She is the current Real Property Administrator for the Property Tax Office and she is a Lean Six Sigma Green Belt. Laura Wilson has worked for King County for almost 12 years and in Treasury for 6 years. She is a Fiscal Specialist in the Property Tax Office and she is also a Lean Six Sigma Green Belt.
After receiving many calls from angry taxpayers who were forced to pay extra interest and penalties on their mortgages, Ana and Laura knew that their mail blow backs were responsible.
The Challenge:
Mail blow backs are any returned mail that was unable to be delivered. In this case, payment deadlines were being mailed but due to outdated information in their system, many taxpayers weren’t receiving these notices. When this mail is not received, taxpayers end up paying later and larger delinquency fees - resulting in lower customer satisfaction with the county.
The Discovery:
Ana and Laura started their project by gathering the Voice of the Customer to better understand their customer requirements. They then created a SIPOC to understand the scope of their project and used an “As-Is” Process Map to understand the full process end-to-end.
After mapping their process, they formed a Data Collection Plan, collected sample baseline data from 2016, and found that taxpayers who did not receive their notice letter paid an average of $409 in late fees! Taxpayers who were not able to be notified for years were even approaching foreclosure. Not good!
So Ana and Laura decided to create a Fishbone Diagram to identify potential root causes for this issue and verified their Root Causes to vet the suspected problem-causers. One discovery was that there was no follow-up process to ensure that returned mail would eventually reach taxpayers and this needed to change.
The Improvements:
Ana and Laura completed a Solution Selection Matrix and were able to identify the best solution for their problem. They decided to add steps to their process to follow up on this returned mail in order to better provide taxpayers with the ability to avoid increased interest payments and penalty fees.
The steps they added were:
Revenue Collections would forward the returned mail to Treasury
Treasury Customer Service would research returned notices, update address information in their system, reissue the notices, and track them to ensure they are delivered
After implementing these two steps into their process, they saw an enormous benefit to their taxpayers:
- In 2018, taxpayers paid an average of $253 less in interest and penalties than in 2016
- In 2018, Taxpayers paid an average of 2.5 months faster than they did in 2016
How to Show Sample Data in Tree and Kanban View in Odoo 17Celine George
In Odoo 17, sample data serves as a valuable resource for users seeking to familiarize themselves with the functionalities and capabilities of the software prior to integrating their own information. In this slide we are going to discuss about how to show sample data to a tree view and a kanban view.
The membership Module in the Odoo 17 ERPCeline George
Some business organizations give membership to their customers to ensure the long term relationship with those customers. If the customer is a member of the business then they get special offers and other benefits. The membership module in odoo 17 is helpful to manage everything related to the membership of multiple customers.
Beyond the Advance Presentation for By the Book 9John Rodzvilla
In June 2020, L.L. McKinney, a Black author of young adult novels, began the #publishingpaidme hashtag to create a discussion on how the publishing industry treats Black authors: “what they’re paid. What the marketing is. How the books are treated. How one Black book not reaching its parameters casts a shadow on all Black books and all Black authors, and that’s not the same for our white counterparts.” (Grady 2020) McKinney’s call resulted in an online discussion across 65,000 tweets between authors of all races and the creation of a Google spreadsheet that collected information on over 2,000 titles.
While the conversation was originally meant to discuss the ethical value of book publishing, it became an economic assessment by authors of how publishers treated authors of color and women authors without a full analysis of the data collected. This paper would present the data collected from relevant tweets and the Google database to show not only the range of advances among participating authors split out by their race, gender, sexual orientation and the genre of their work, but also the publishers’ treatment of their titles in terms of deal announcements and pre-pub attention in industry publications. The paper is based on a multi-year project of cleaning and evaluating the collected data to assess what it reveals about the habits and strategies of American publishers in acquiring and promoting titles from a diverse group of authors across the literary, non-fiction, children’s, mystery, romance, and SFF genres.
Credit limit improvement system in odoo 17Celine George
In Odoo 17, confirmed and uninvoiced sales orders are now factored into a partner's total receivables. As a result, the credit limit warning system now considers this updated calculation, leading to more accurate and effective credit management.
Webinar Innovative assessments for SOcial Emotional SkillsEduSkills OECD
Presentations by Adriano Linzarini and Daniel Catarino da Silva of the OECD Rethinking Assessment of Social and Emotional Skills project from the OECD webinar "Innovations in measuring social and emotional skills and what AI will bring next" on 5 July 2024
How to Store Data on the Odoo 17 WebsiteCeline George
Here we are going to discuss how to store data in Odoo 17 Website.
It includes defining a model with few fields in it. Add demo data into the model using data directory. Also using a controller, pass the values into the template while rendering it and display the values in the website.
AI Risk Management: ISO/IEC 42001, the EU AI Act, and ISO/IEC 23894PECB
As artificial intelligence continues to evolve, understanding the complexities and regulations regarding AI risk management is more crucial than ever.
Amongst others, the webinar covers:
• ISO/IEC 42001 standard, which provides guidelines for establishing, implementing, maintaining, and continually improving AI management systems within organizations
• insights into the European Union's landmark legislative proposal aimed at regulating AI
• framework and methodologies prescribed by ISO/IEC 23894 for identifying, assessing, and mitigating risks associated with AI systems
Presenters:
Miriama Podskubova - Attorney at Law
Miriama is a seasoned lawyer with over a decade of experience. She specializes in commercial law, focusing on transactions, venture capital investments, IT, digital law, and cybersecurity, areas she was drawn to through her legal practice. Alongside preparing contract and project documentation, she ensures the correct interpretation and application of European legal regulations in these fields. Beyond client projects, she frequently speaks at conferences on cybersecurity, online privacy protection, and the increasingly pertinent topic of AI regulation. As a registered advocate of Slovak bar, certified data privacy professional in the European Union (CIPP/e) and a member of the international association ELA, she helps both tech-focused startups and entrepreneurs, as well as international chains, to properly set up their business operations.
Callum Wright - Founder and Lead Consultant Founder and Lead Consultant
Callum Wright is a seasoned cybersecurity, privacy and AI governance expert. With over a decade of experience, he has dedicated his career to protecting digital assets, ensuring data privacy, and establishing ethical AI governance frameworks. His diverse background includes significant roles in security architecture, AI governance, risk consulting, and privacy management across various industries, thorough testing, and successful implementation, he has consistently delivered exceptional results.
Throughout his career, he has taken on multifaceted roles, from leading technical project management teams to owning solutions that drive operational excellence. His conscientious and proactive approach is unwavering, whether he is working independently or collaboratively within a team. His ability to connect with colleagues on a personal level underscores his commitment to fostering a harmonious and productive workplace environment.
Date: June 26, 2024
Tags: ISO/IEC 42001, Artificial Intelligence, EU AI Act, ISO/IEC 23894
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Training: ISO/IEC 42001 Artificial Intelligence Management System - EN | PECB
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AI Risk Management: ISO/IEC 42001, the EU AI Act, and ISO/IEC 23894
How to Set Up and Run Hypothesis Tests
1. 9/10/2017
Presented by Elisabeth Swan
Managing Partner & Executive Advisor
at GoLeanSixSigma.com
How to Set Up and Run
Hypothesis Tests
1
2. Our Expert: Elisabeth
2
• Managing Partner &
Executive Advisor at
GoLeanSixSigma.com
• Master Black Belt
• Certified Executive Coach at
Burnham Rosen Group
• BA in English Literature from
Columbia University/Barnard
College
• Born in the UK
5. 9/10/2017
Who Is GoLeanSixSigma.com?
GoLeanSixSigma.com makes
it easy for everyone
everywhere to build their
problem-solving muscles.
We provide the most
practical, easy to understand
and enjoyable Lean and Six
Sigma resources available.
5
7. • What Are Hypothesis Tests?
• Why Do We Need Them in Process Improvement?
• When Should We Use Them?
• How Do We Setup and Run Them?
• Any Words of Advice?
7
Today’s Agenda
8. What Are Hypothesis Tests?
Hypothesis: Educated Guess or Theory
• Something that requires further investigation
• There are many ways to test theories
• Hypothesis Testing is a formal way to test theories
8
9. What Can Be Tested?
9
Prevagen improves
memory in 90 Days
Swiffer 3 X more
effective than a broom
Sketchers Sneakers
make you lose weight
https://pixabay.com/p-161087/?no_redirect
http://www.staples-3p.com/s7/is/image/Staples/s0267615_sc7?$splssku$
https://www.pinterest.com/BSAIllustration/shane-finegan/
10. Is There a Difference?
10http://www.clipartkid.com/images/156/sneaker-free-stock-photo-illustration-of-a-sneaker-8312-VYCtyg-
clipart.png
http://stockpictures.io/wp-content/uploads/2016/06/10785-pills-yellow-round-gray-vitamin-medical-drug-medication-
tablet-medicine-pill-free-vector-graphics-free-illustrations-free-images-royalty-free-768x606.png
11. Are These Things Related?
11
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UUSA=
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Life
Expectancy
Good
Cholesterol
13. Applying to Process Improvement
13
Speed of
Service
Menu Item
Availability
Food
Freshness
Order
Accuracy
Customer
Satisfaction
Y
X X
X
X
X Ambience
14. Applying to Process Improvement
A way of making sure that your theories about the
root causes of process issues are worth pursuing
14
Y = ƒ(x1, x2…xn)
?
15. Determin
e root
cause
Determine if
solutions made
the difference
Did that
really
work?
When Should We Run Them?
15
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id503308718?k=6&m=503308718&s=170667a&w=0&h=F0ZGHQQzDRfoeQBQfvZu-Y356TDNSgFoX0gvrweHEFw=
http://cdn.xl.thumbs.canstockphoto.com/canstock20536225.jpg
http://wikiclipart.com/person-thinking-clipart_9239/
16. Poll #1:
How have you used
Hypothesis Tests?
A. To verify a root cause
B. To verify that the solution made a difference
C. To test the guarantee made by a vendor
D. I haven’t tried to use one yet
16
17. The Testing Process
17
1. Practical
Problem
5. Practical
Conclusion
2. Statistical
Problem
3. Analysis
4. Statistical
Conclusion
18. General Hypothesis
• What’s the
problem?
• What type of data?
• What is the statistic
of interest?
18
1. Practical
Problem
19. Bahama Bistro Example
• Problem – Cannot keep up
with hot sauce demand. 16%
of the time, customers cannot
get the hot sauce they want
• General Hypothesis – the
average hot sauce sales are
higher at the Downtown
location which is causing the
hot sauce stock-outs
19
I swear the
Downtown location
is part of this.
Let’s find out!
20. If Continuous – Is It Normal?
• Data Shape – Bell Curve is Normal
• Anderson Darling Test on each Data Set
• Listed under “Basic Statistics”
• Non-Normal if P-Value < .05 (More on P-Value Shortly)
20
21. If Continuous – Test For Normality
21
Both Data Sets Are Normal
22. Formal Hypothesis Statements
• What’s the Null
Hypothesis?
• What’s the
Alternative
Hypothesis?
22
1. Practical
Problem
2. Statistical
Problem
23. Why Null and Alternative?
• Theory: “All swans are white”
• Proof: hmmm – can’t get all swans together in one place
• BUT: If we find one black swan…we can prove our theory is
false!
• We can use falsification – so we set up the
Null Hypothesis and try to disprove it
23
24. Null and Alternative Theories
A HA! - There’s a
difference!
24
Ho Hum - There’s
no difference
Try to “reject”
the Null
Then we can pursue
the Alternative
25. Formal Hypothesis Statements
Null: There is no difference between the average hot
sauce sales at the Downtown location and the
Beachfront location
• μ1 = μ2
Alternative: The average hot sauce sales at the
Downtown location are not equal to the average
sales at the Beachfront location
•μ1 ≠ μ2
25
26. Hypothesis Testing
• Select the test
• Gather the data
• Perform the test
26
1. Practical
Problem
2. Statistical
Problem
3. Analysis
28. Poll #2:
What are you testing?
A. Comparing two or more defect rates
B. Comparing two or more cycle times
C. Checking if 2 things correlate
D. Other
E. Not sure yet
28
32. Accept or Reject the Null
• Interpret the P-Value
• Accept or Reject the
Null Hypothesis
32
1. Practical
Problem
2. Statistical
Problem
3. Analysis
4. Statistical
Conclusion
33. P-Value?
What is it?
• P stands for Probability
• Can be between 0 and 1
• Boils down to the probability
of the Null Hypothesis being
true
“High” P-Values
• If P = .84 then there is very
little reason to doubt the Null
(there’s no difference)
“Low” P-Values
• If P = .015 then there is very
little probability the Null
Hypothesis is true (reject the
Null)
33
“Low” is < .05
34. Poll #3 Mini-Quiz:
In which case would you
reject the Null Hypothesis?
A. P-Value = .210
B. P-Value = .061
C. P-Value = .045
D. P-Value = .500
34
35. Confidence & Risk
Confidence Level
• 95% Confidence
Risk of being wrong?
• 5%
What happens if you’re wrong?
• You might reject the Null when there really is no difference
• It’s possible since you’re working with samples
35
Standard
“I’m 95% confident that the inferences I’m
making based on testing these samples are correct”
39. Verifying Results
• Have you ever fixed a root cause that was not the culprit?
• Have you been part of in improvement effort that failed to
have an impact? Proof matters.
• If you’re claiming your project reduced costs, increased
customer satisfaction or reduced cycle time – you have to be
able to prove it.
39
https://www.pinterest.com/BSAIllustration/shane-finegan/
http://media.istockphoto.com/vectors/vector-logo-wineglass-vector-
id489977208?k=6&m=489977208&s=170667a&w=0&h=ZDHvj3XRaO1qkLumrTyLmNoZaAaXFx16qo5aEGaUUSA
=
http://media.istockphoto.com/vectors/mortar-board-or-graduation-cap-education-symbol-vector-
id510514259?k=6&m=510514259&s=170667a&w=0&h=te9MsaGfDc5q5Nml61OjKHly7FX3w2lOyy73EAaJ3sM=
40. Poll #4:
Who here has ever:
A. Addressed a root cause that was not a critical “x”?
B. Fixed a process and saw no positive results?
C. Watched as others based fixes on assumptions?
D. Experienced some combination of the above?
E. Experienced none of the above?
40
41. Why Use Tests?
Root Cause: Examples
• Are defects higher at one location? – Find out what’s different
• Are a higher proportion of late shipments coming from a
particular supplier? – Investigate
• Are the portion weights the same across all meals? – Could
lead to mistake-proofing solutions like standard scoops
Verifying Standards: Example
• Is the average delivery time as advertised? – Renegotiate the
contract
Verify Solutions: Example
• Did the changes reduce defects, cycle time, etc.? – Confirm
and spread the news – build trust, confidence and
momentum
41
42. Any Words of Advice?
• Clarify the practical problem you are addressing
• Use the Decision Tree to choose the right test
• Spend time setting up your Null and Alternative Hypotheses
Statements
• Remember you are looking for:
• A difference between particular strata (Who, What, Where,
When)
• Correlation between the Y and a particular X
• The P-Value is your guide – “If the P is low…”
• Hypothesis Tests are helpful when determining potential “Xs”
for root cause, but they can also prove your solutions made a
difference.
42
43. 9/10/2017
Today We Covered
• What Are Hypothesis Tests?
• Why Do We Need Them in Process Improvement?
• When Should We Use Them?
• How Do We Setup and Run Them?
• Any Words of Advice?
43
45. 9/10/2017
Getting Started
Learn more by starting some more
training!
• Yellow Belt training is FREE at
GoLeanSixSigma.com
• Green Belt Training &
Certification
• Black Belt Training &
Certification
• Lean Training & Certification
45
46. 9/10/2017
Upcoming Webinars
Register today at GoLeanSixSigma.com/webinars
We’ll select upcoming webinars based on your feedback,
so please share your feedback on the survey at the end of close of this webinar.
46
47. 9/10/2017
Just-In-Time Podcast
Tune in at GoLeanSixSigma.com/cafe for the latest Lean Six Sigma news,
easy ways to apply Lean Six Sigma and interviews with process
improvement leaders like you!
47
49. 9/10/2017
Thank you for joining us!
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Ask us at contact@goleansixsigma.com!
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49