The document discusses skills for facilitating meetings and discussions. It outlines key facilitation skills such as making participants comfortable, encouraging participation, listening, guiding discussion, and ensuring quality decisions are made. It also covers facilitating the opening, discussion, and conclusion sections of a meeting. Challenges that may arise like side conversations or inability to reach consensus are also addressed. The overall document provides guidance on best practices for facilitating productive meetings.
This document provides guidance for trainers on enhancing their facilitation skills. It discusses identifying the trainer's personal facilitation style by relating it to elements of earth, wind, fire or water. Trainers are guided to reflect on their strengths and areas for improvement. The document also covers key principles of adult learning, such as making the training relevant, allowing mistakes, and ensuring emotional and intellectual engagement from participants. It provides questions trainers can ask participants to effectively process activities and concepts. The goal is to help trainers develop as confident, skilled facilitators who can craft impactful learning experiences.
Good facilitators can make a huge and varied contribution to an organisation. Here, we point out some of the roles and responsibilities that facilitators have, starting with the key difference between content and process...
This is a one-day course on facilitation skills. It is essentially a meta-facilitation course, since it's a facilitated course about facilitation. So, the same techniques that you learn about facilitation are actually applied in the delivery of the course.
The topics of this training are:
- Presenting vs. facilitating
- Facilitator competencies
- Facilitation techniques
- Facilitation in action, using an advanced facilitation technique
- Handling disruptive participants
- Structuring your development plan to be a better facilitator.
The material is adapted from “Facilitation Skills Training”, by Don McCain and Deborah Davis Tobey, ATD Press.
Facilitation skills, making things easierOmar Sultan
Facilitation is about designing an environment where a group can communicate, think of new ideas, develop skills, and share experiences. The facilitator acts as an environment designer, guide, and listener to help participants discover things for themselves. The ADDIE model is used for training design: assess needs, design objectives and content, develop materials, implement training, and evaluate impact. Key facilitator skills include understanding adult learners, making participants comfortable, clarifying objectives, managing discussions, and handling difficult personalities.
The document outlines an agenda for a training on facilitation skills. It includes the following:
- Learning objectives around understanding the roles and responsibilities of facilitators as well as basic facilitation skills and structure.
- A detailed timetable outlining sessions on getting started, basic responsibilities of facilitators, basic facilitation map, facilitation techniques, and conclusion.
- An overview of the modules including getting started, basic responsibilities, basic facilitation map, and basic facilitation techniques.
The document outlines an agenda for a facilitation skills training program. The program will cover understanding the roles and responsibilities of facilitators, learning basic facilitation skills, and techniques over its 5 modules taking place from 8:30am to 5pm. It includes breaks and details the topics to be covered in each module including getting started, basic responsibilities, facilitation maps, and techniques with conclusions.
Facilitation Skills for Train the Trainer (TTT) Programme
Facilitation is an art and science and can be learned and improved upon with practice and it is a required skill for any project or team manager.
Facilitation Skills for Training the Trainer (TTT) Programmegst-trichy
The document provides an overview of facilitation skills needed for effective training sessions. It discusses qualities of successful presentations such as planning, knowing the audience, and using examples. It outlines the structure of presentations including introductions, maintaining audience attention, conclusions. Facilitation skills are then covered, including the role of a facilitator, basic skills like attending, managing, observing, listening and questioning. Response types and tips for answering questions are also presented. The document concludes with tips for facilitation success.
This document outlines the key aspects of facilitating engaging meetings and workshops. It discusses raising engagement through involving participants and changing work modes. It introduces facilitator stances like balancing involvement and helping participants expand their thinking. Meeting design is covered, highlighting the need to move beyond traditional formats. The concept of activity strings is presented for structuring meetings across convergent and divergent phases. Various activities are suggested for different meeting goals like sharing information, advancing thinking or building capacity. The document provides tools to help facilitators design dynamic, productive meetings and workshops.
5 Steps to Conducting Effective MeetingsBrendon Yip
Meetings are a common phenomenon and they can either be very productive or end up in huge debates that do not lead to an action plan. Here are Titansoft's 5 tips to conducting effective meetings!
This document provides guidance on forming productive teams. It defines different types of teams and discusses the benefits and challenges of teams. Key steps in forming a productive team include clarifying the team's purpose and goals, identifying team roles, selecting committed team members with complementary skills, and establishing clear expectations and rewards. Productive teams require strong leadership, adequate resources, and an understanding of each member's unique contributions to achieving shared goals.
The document discusses facilitation skills for managing conflict. It defines a facilitator as someone who helps a group achieve results through interactive processes using skills like listening, questioning, and giving feedback. The key roles of a facilitator are to be impartial and help without taking sides. Effective facilitation relies on skills such as active listening, paraphrasing, summarizing, questioning, and maintaining eye contact with participants. When facilitating cross-cultural groups, it is important to be aware of differences in communication norms and styles between cultures.
The document outlines techniques for effective facilitation. It discusses opening a meeting by setting up the room, setting an enthusiastic tone, and establishing ground rules. For running a meeting, it recommends managing discussion, balancing participation, making transitions, identifying strategic moments, and using team resources. Closing a meeting involves reviewing decisions, determining follow-up actions, and evaluating the meeting. The document provides examples of facilitation techniques to encourage interaction and productivity.
The document provides an overview of mentoring and coaching skills training. It defines mentoring as a long-term relationship focused on career development, while defining coaching as short-term and focused on specific goals. The training covers best practices for mentoring including the roles of mentors and mentees. It also outlines performance-based and skills-based coaching processes. These include diagnosing issues, setting goals, demonstrating tasks, and providing feedback. The document differentiates mentoring and coaching to clarify their distinct purposes and approaches.
This document provides information on conflict management and resolution. It discusses:
- The objectives of understanding conflict, improving communication skills, and enhancing productivity through effective conflict management.
- Definitions of conflict and assumptions people have about it.
- Types of conflict including inner, interpersonal, and group conflict with various roots.
- Strategies for dealing with conflict including lose-lose, win-lose, and win-win approaches.
- Tools and techniques for resolving conflict such as active listening, paraphrasing, asking powerful questions, setting norms, and making interventions.
It is easy to get the players. Getting them to play together, that's the hard part. Therein lies the importance of leadership, as leadership resides in the functions and not a particular person.
It is also true that a manager manages but a leader leads.
This document discusses problem solving skills and decision making. It outlines the steps of problem solving as defining the problem, generating alternatives, choosing the best alternative, and getting feedback. It describes various problem solving tools and techniques like the 5 whys, cause and effect analysis, and CATWOE analysis. It also discusses decision making factors, steps of decision making as establishing objectives, generating alternatives, choosing an alternative, and taking action. Decision making tools like decision matrices, paired comparison, and decision trees are presented. Overall, the document provides an overview of problem solving and decision making processes, challenges, and analytical methods.
This document provides information about facilitation. It defines facilitation as promoting, aiding, and making processes easy. It discusses the difference between content, which is the topic of discussion, and process, which is how the facilitator guides discussion. Effective facilitators clarify outcomes, maintain focus and energy, and help the group solve problems, make decisions, and take action. The document outlines potential tools that can be used in problem identification and decision-making and discusses practices that help or hinder the facilitation process.
This document provides guidance on running effective meetings. It notes that 37% of employee time is spent in meetings and lists common meeting problems like lack of agendas and participant disengagement. The key aspects of effective meetings are ensuring the meeting is necessary, having a prepared facilitator, establishing rules, creating agendas, addressing issues like tardiness, using engagement tools, and regularly reviewing meeting effectiveness. The facilitator's role is to manage the agenda, objectives, participation, and follow-ups to make meetings worthwhile.
This document provides guidance on facilitating effective meetings. It discusses the basic skills of a facilitator, such as making participants comfortable, encouraging participation, and guiding the discussion. It also covers facilitating the opening, discussion, and conclusion of a meeting. The document provides tips for keeping the group on task, assessing engagement, clarifying discussions, and dealing with challenges that may arise. The overall aim is to explore issues, reach agreements, and identify next steps in a productive manner.
The document discusses skills for facilitating meetings, including basic skills like making participants comfortable, encouraging participation, guiding discussions, and ensuring quality decisions are made. It covers facilitating the opening, discussion and decision making, and conclusion sections of a meeting. Challenges that may arise like disruptive behaviors are also addressed, with guidelines on prevention and response. The overall aim is building teamwork and discovering group wisdom through effective facilitation.
The document discusses skills for facilitating meetings, including basic skills like making participants comfortable, encouraging participation, guiding discussions, and ensuring quality decisions are made. It covers facilitating the opening, discussion and decision making portions of a meeting, and provides tips for keeping the group on task and engaged. The document also addresses how to facilitate the conclusion of a meeting and evaluate the process, as well as how to handle potential challenges that may arise.
This document provides guidance on facilitating effective meetings. It discusses basic facilitation skills like making participants comfortable, encouraging participation, and guiding the group. It also covers facilitating the opening, discussions/decisions, and conclusion of a meeting. Challenges that may arise are addressed, such as side conversations or an inability to reach consensus. The overall document aims to teach facilitators how to properly structure and manage a meeting to achieve objectives and make quality decisions.
Facilitation involves guiding a group to achieve a common goal and action plan. A skilled facilitator prepares effectively, communicates clearly, listens actively, asks questions, manages timekeeping, and establishes psychological safety. They encourage participation, prevent and manage conflict, observe the group, guide discussions, ensure quality decisions and commitment to follow up actions. Key facilitation skills include making participants comfortable, encouraging participation, guiding discussions while ensuring decisions and follow up actions. A successful facilitator balances focusing on comfort, participation, and guiding the group to quality outcomes.
Managing Meaningful Meetings. Meetings are part and parcel of modern day work. However, meaningful meetings are a rare occurrence. This presentation provides insights into Meaningful meetings.
This is one of a series of training and capacity building training we have received at the Federal Ministry of health in Sudan and were used with permission at the National Leaders' Development Program that was developed and delivered by the Arab Certificate Students' Association (ACSA) in collaboration with Ahfad University for Women between 2004-2006
This document provides tips for effective meeting skills, including how to manage time, facilitate meetings, use agendas, evaluate meetings, and follow up on decisions. It discusses planning meetings by setting objectives, providing agendas beforehand, assigning preparation and action items, and examining the meeting process. Different types of meetings like problem-solving, informational, and brainstorming meetings are outlined. Time management tips for starting and finishing on time are provided. The document concludes with tips for improving meetings through evaluation, feedback, problem solving, and establishing ground rules.
Facilitators help people work together more effectively. Facilitation skills are invaluable in the workplace. In this course, you will learn:
-What is facilitation and when is it needed?
-What is the role of a facilitator?
-Quick tips on preparing and executing facilitated sessions
-Activity: ‘Truthful Communication’
Presentasi Manajemen Rapat yang Efektif Oleh Bpk. Arif Nugroho, yang disampaikan saat acara Pelatihan Dasar Kepemimpinan Mahasiswa Perguruan Tinggi Pertiwi 18 Oktober 2014.
http://kampus-pertiwi.blogspot.com/
The document provides tips for effective meeting skills including managing time, facilitating meetings, preparing agendas, deciding meeting times, evaluating meetings, and following up on decisions. It discusses different types of meetings like problem-solving, informational, and brainstorming meetings. It also provides tips for developing comprehensive agendas, managing time, improving meetings through evaluation and follow up, and setting ground rules for success.
Effective meeting skills presentation by Dr. Salma KannaniDr Ghaiath Hussein
A presentation by Dr. Salma Kannani on effective meeting skills for the staff of the Department of health Policy, Planning and Research at the Federal Ministry of health in Sudan
Meetings serve several purposes, such as coordinating activities, reporting, discussing problems, generating ideas, and arriving at consensus. There are various types of meetings including annual general meetings, board meetings, committee meetings, departmental meetings, and staff meetings. Effective meetings require proper planning which includes determining the purpose, inviting appropriate attendees, choosing an appropriate time and location, establishing an agenda, and assigning someone to take minutes.
The document discusses techniques for effective meetings. It begins by defining meetings as gatherings of people to solve problems or accomplish tasks, whether formal or informal. It emphasizes the importance of having a clear agenda that lists topics and estimated times, and distributing it in advance. Meetings should be called when additional input or buy-in is needed from participants. As chair, one should facilitate discussion and decision-making, while as a participant one should contribute ideas and help the process. Key decisions should be recorded in minutes and circulated. The document concludes with tips for taking questions, such as maintaining composure and eye contact with all attendees.
This document outlines the agenda and content for a 3-day "Train the Trainer" course. Day 1 focuses on planning training, including choosing topics, evaluation methods, group size considerations, and building a training team. Day 2 covers developing training, such as learning styles, presentation tools, syllabus creation, and preparation. Day 3 is about delivering training, like managing group behavior, changing group dynamics, and participant presentations. The goal is for participants to gain solid resources for training others in their lodges or sections. Evaluation and discussion reinforce the material.
This document provides guidance on effective meeting facilitation through the EFFECTIVE framework. It discusses the importance of pre-work like determining desired outcomes and creating an agenda. The key components of an effective meeting are outlined as pre-work, process, and progress. Pre-work establishes the direction, process navigates the meeting through opening, conducting, and closing sessions, and progress ensures action and follow up. Effective facilitation requires skills like maintaining neutrality, managing group dynamics and challenges, and ensuring participation and progress toward outcomes.
This document provides guidance on effective meeting facilitation through the EFFECTIVE framework. It discusses the importance of pre-work like determining desired outcomes and creating an agenda. The key components of an effective meeting are outlined as pre-work, process, and progress. Pre-work establishes the direction, process navigates the meeting through opening, conducting, and closing sessions, and progress ensures actions and follows up on results. Effective facilitation requires skills like maintaining neutrality, managing group dynamics and challenges, and ensuring participation and progress toward outcomes.
This document provides guidance on effective meeting facilitation through the EFFECTIVE framework. It discusses the importance of pre-work like determining desired outcomes and creating an agenda. The key components of an effective meeting are outlined as pre-work, process, and progress. Pre-work establishes the direction, process navigates the meeting through opening, conducting, and closing sessions, and progress ensures actions and follows up on results. Effective facilitation requires skills like maintaining neutrality, managing group dynamics and challenges, and ensuring participation and progress toward outcomes.
The document discusses credit risk analysis for loan approvals. It outlines the steps in the analysis, which include data understanding, checking for data quality issues, identifying data imbalances, and conducting univariate, bivariate, and correlation analyses. The analyses found that the chances of default decrease with increased applicant age but increase with higher credit amounts. Low income groups had higher default rates than high or medium income groups. Certain applicant attributes like being a state servant, older, higher income, or having a previous approved loan were associated with lower risk of default.
This document outlines the CRISP-DM process for data mining which involves 6 steps: 1) understanding the business objective and goals of the analysis, 2) understanding and preparing the data by collecting, describing, exploring, and verifying relevant data, and 3) modeling the data by selecting variables of interest, integrating and formatting the data to construct the dataset for analysis.
This document discusses delegation and provides guidance on how to delegate effectively. It begins by defining delegation as assigning responsibility for tasks to others. Some key benefits mentioned include reduced stress, improved time management, and development of employee skills. The document then provides tips for when and to whom to delegate, including considering an employee's workload, strengths, and experience. It outlines a systematic IDEALS process for delegation that includes introducing the task, demonstrating it, ensuring understanding, allocating resources, letting go, and providing support and monitoring. Common barriers like fear of losing control and micromanagement are addressed. The document emphasizes that delegation, when done correctly, can increase productivity and allow managers to focus on more important tasks.
1. Emerging technologies like genetics, monitoring devices, and information technologies will impact nursing by allowing nurses to become "in-formation-mediators" and analyze behind-the-scenes data to improve care. This will require changes to nursing education.
2. Under u-nursing, nurses will provide care anytime, anywhere through networks and devices. Nurses will play a key role in facilitating technology use for consumers. New nursing services will focus more on wellness and involve emerging technologies to facilitate self-care.
3. For nurses to work in u-healthcare centers, they will need new skills and knowledge involving technologies. Nursing education must be reformed to promote nursing careers and include information and communication technologies
BURNS, TYPES OF BURNS, SOURCES OF BURNS, CAUSES OF BURNS, PATHOPHYSIOLOGY OF BURNS, SUMMARY OF BURNS PATHOPHYSIOLOGY, HEMODYNAMICS OF BURNS, SYSTEMIC CHANGES IN BURNS, THERMAL BURNS, ELECTRIC BURNS,CHEMICAL BURNS ,INHALATION BURNS
basics of skin, review of skin, Integumentary system, the structure of the skin, Functions of skin, skin appendages, Hair, sweat glands, sebaceous glands, Nails, dermis, epidermis,
subcutaneous tissue. anatomy and physiology
The document discusses factors that impact family health in rural Indian communities. It notes that 80% of the Indian population lives in rural areas that often lack education, health services, adequate housing and infrastructure. As a result, many families suffer from malnutrition, poor socioeconomic status, and inability to meet basic needs. Common health issues include malnutrition, diseases from unsafe water/lack of sanitation, unhealthy living conditions, and substance abuse. Poverty is identified as a major underlying cause of illness, as the poor cannot afford adequate nutrition or medical care.
The document discusses a structured teaching program on prevention of catheter-associated urinary tract infections (CAUTI) and application of catheter care bundles. It defines CAUTI and risk factors. It explains the catheter care bundle which is a set of evidence-based interventions to reduce CAUTI rates when implemented collectively. The teaching program covered CAUTI prevention guidelines including appropriate catheter indication and removal, aseptic insertion, maintenance of closed drainage, and hand hygiene.
Academic Writing Assignments adds Value to an Academic Landscape that makes information ℹ️ more valuable than just Letters but Threads that link the Vitality 🩸💧😱 of Commerce that's the Lifeblood of Business.
With Business Processes Efficiency that Stands at the Core of Functional Area's of Expertise to achieve RESULTS.
Portfolio - Muhammad Ikmal Fahmi Bin Che Mohamood (Ikmal Fahmi)FahmiMohamood
Ikmal Fahmi is a Malaysian entrepreneur. and a journalist at IF Reporter. In early 2023, he published his e-book called Explore Inner Self He won a grant worth RM 4500 in YSEALI Bootcamp 2022 which enabled him to organize Kau Okay Tak K.O.T Expo, a children mental health expo. In early 2024, he ventured into his news agency start-up called IF Reporter and founded IFG Technology, a cybersecurity firm in the same year. To further create a healthy political way, he came out with Akademi Parlimen Malaysia, a political education enterprise followed by IFC Property, a construction firm.
Discover the core principles and frameworks of Agile methodology in this comprehensive presentation by Mohamed Shebl. Designed for professionals and teams looking to adopt Agile practices, this presentation covers:Introduction to Agile: Understand what Agile is and how it helps teams deliver value efficiently.
Key Principles: Explore the four key values and twelve principles of Agile that prioritize flexibility, customer collaboration, and continuous improvement.
Benefits of Agile: Learn about the advantages of Agile, including flexibility, customer satisfaction, improved team collaboration, and early delivery.
Agile Frameworks: Get insights into popular Agile frameworks such as Scrum, Kanban, and Extreme Programming (XP).
The Scrum Framework: Detailed overview of Scrum roles, events, and artifacts to help you implement Scrum effectively.
Agile Artifacts: Understand essential Agile artifacts like the Product Backlog, Sprint Backlog, and Increment.
Agile Workflow: Step-by-step guide on planning, designing, developing, testing, reviewing, and releasing in Agile.
Agile Tools: Introduction to tools like JIRA, Trello, and Azure DevOps that facilitate Agile project management.
Getting Started with Agile: Delve into the world of Agile methodology with this in-depth presentation by Mohamed Shebl. "Agile Methodology In-Brief V1.1" provides a thorough exploration of Agile principles, frameworks, and practices, making it an essential guide for professionals seeking to enhance their project management approach.
Introduction to Agile:
Start with a clear understanding of what Agile is. Agile is an iterative approach to project management and software development that enables teams to deliver value to their customers faster and with fewer headaches. Unlike traditional project management methods that rely on a 'big bang' launch, Agile focuses on delivering work in small, consumable increments.
Key Principles of Agile:
Learn about the core values and principles that form the foundation of Agile methodology. Agile prioritizes individuals and interactions over processes and tools, working software over comprehensive documentation, customer collaboration over contract negotiation, and responding to change over following a plan. These principles guide Agile teams to work more efficiently and flexibly.
Benefits of Agile:
Discover the numerous benefits Agile offers, including:
Flexibility and Adaptability: Quickly respond to changes in the project environment.
Customer Satisfaction: Ensure continuous delivery of valuable software.
Improved Team Collaboration: Foster better communication and teamwork.
Early and Predictable Delivery: Achieve smaller and more frequent releases.
Continuous Improvement: Regularly reflect and enhance processes.
Agile Frameworks:
Explore popular Agile frameworks such as:
Scrum: The most widely used framework with defined roles, events, and artifacts.
Kanban: Focuses on visualizing the workflow and limiting work in progress.
4. Definition
What is facilitation?
Facilitation is the process where a
facilitator guide the group members in
meeting to share ideas, opinions,
experiences, and expertise in order to
achieve a common goal and agreeable
action plan.
5. Why is it important?
• Reduce burden
• Higher level of thinking and planning
• Discover the wisdom of your team
– Ideas, experience, advise
– high commitment
• Develop People
7. Meeting and Facilitation
• Meetings occur for a number of
reasons where participants are called
upon to:
• Ø make decisions
• Ø share information
• Ø plan work
• Ø learn from one another
• Ø create buy-in
• Ø solve problems
8. Sharing
What is your facilitating experience?
Have you come across a skill facilitators?
“Global”
11. Basic Skills
■ Making everyone feel comfortable and
valued
■ Encouraging participation
■ Preventing and managing conflict
■ Listening and observing
■ Guiding the group
■ Ensuring quality decisions
■ Ensuring outcome-based meetings
12. Feel Comfortable
Skill: Make everyone feel comfortable
and valued
• Get to know them
• Use body language
• Thank the organization, then check
understanding
• Thank participants
13. Make everyone feel comfortable &
valued
Small talks with participants
Get to know them
Use body language
Thank participants
15. Increase Understanding
• Use team-building activities.
• Set ground rules.
• Search for agreement.
• Agree to disagree.
16. Listen and observe
Listen actively.
Scan the room.
Do not make assumption
Check for understanding
Rephrase their responses
Summary
Reap
Write it down
17. Guide the group
Delegate a timekeeper.
Refer back to the meeting objectives and agenda.
Stray from the agenda when necessary.
Challenge their assumption
Encourage them to go beyond (creative tension)
Instill the concept of Effectiveness
Instill the concept of Initiative
Ask about Plan B and even Plan C
Ask them about short term, long term, milestone and
continuity plan
Use a parking lot
18. Ensure quality decisions
Remind the group of decision
deadlines.
Review criteria and supporting
information.
Review the decision-making process.
Poll the group before major decisions.
Review the decision.
19. Ensure Commitment to Action
Review objectives for each agenda item.
Record decisions.
Develop an action plan.
Ensure the team leader follow up
21. Facilitating Opening
Review minutes
Review minutes
Welcome participants
Go over and approve meeting objectives and agenda
Set the tone and pace
Introduce participants and
yourself
23. Introduce participants & yourself
• Consider an icebreaker.
• Give precise instructions.
• Allow brief announcements.
• Check in
24. Set the tone and pace
• Help the group develop ground rules.
• Set the stage for agreement.
• Clarify the role of members.
25. Go over and approve meeting
objectives and agenda
• Post meeting objectives
• Ask for input on the objectives and
agenda.
• Point out any changes to the agenda.
26. Agenda
Meeting Objective
Discussion of Preparation for Ramadan Sales
Attendees Denish, Uji, Wani, Zaidi, Guna,Rahmah, Isma, Nesan, Laurence, Alan
Date 2nd Oct 2005
Time 2.00 pm – 4.00 pm
Location MTC of JMI
Abseetees Norashikin (MC), Puan Zaleha (Entertain customers)
No Item Person In Charge Duration Expected Outcome
1 Decide closing time
during Ramadan
Denish 30 minutes Fix a time agreeable to everyone;
Ways of communicate to employees
2 Allocation of
manpower in
promotional items
Uji 30 mins Name and number of employees needed
to be stationed at each promotional
section
3 AOB Zaidi
Meeting Preparation Facilitator role: Zaidi; Note Taker: Hamdan
Items to Bring to the Meeting Notes from April 4th meeting – brainstormed ideas. Completed interview data.
27. Review minutes
• Allow adequate time to review and
approve minutes.
• Address follow-up items.
28. Meeting Minute
Meeting Minute
Meeting Objective
Discussion of Preparation for Ramadan Sales
Attendees Denish, Uji, Wani, Zaidi, Guna,Rahmah, Isma, Nesan, Laurence, Alan
Date 2nd Oct 2005
Time 2.00 pm – 4.00 pm
Location MTC of JMI
Abseetees Norashikin (MC), Puan Zaleha (Entertain customers)
No Item Person In Charge Deadline Remarks
1 Review Agenda and
approve Minutes
2 Shop close at 10pm.
Communicate to
employees
Denish (Floor meeting)
Rahmah (Notice board)
7th Oct 2005 OT provided
No MC allowed
30. Facilitating Discussions & Decisions
■ Keep the group on task
■ Assess the group’s concentration and
engagement
■ Clarify confusing discussions
■ Provide feedback to the group
■ Enforce ground rules
31. Keep the Group On Task
● Determine if you have enough time to
complete the agenda and the closing
tasks.
● Extend the meeting.
● Help the group set priorities and decide
which remaining agenda items to
address in the time remaining.
32. Assess the group’s concentration and
engagement
• Read the group’s energy level.
• Check involvement.
• Avoid presentations after lunch.
• Give them a break.
• Provide snacks.
33. Facilitating Discussions & Decisions
■ Keep the group on task
■ Assess the group’s concentration and
engagement
■ Clarify confusing discussions
■ Provide feedback to the group
■ Enforce ground rules
35. Provide feedback to the group when
necessary or appropriate
• Check your personal biases.
• Be specific in describing what you observe.
• Describe or probe the impact of what you
observe.
• Ask for and summarize suggestions.
• Point out consensus.
• Point out similarities between members’
statements.
• Use conflict to improve decisions.
36. Enforce ground rules
• Know the ground rules.
• Create non threatening mechanisms to
enforce the rules.
• Correct violations the first time — and
as soon as — they occur.
• Be fair and consistent in enforcing
rules.
41. Adjourn on a positive note
• Thank members for their perseverance
and hard work.
• Recall agreement.
• Remind participants of decisions that
received strong support.
• Make it official.
43. General Guideline
• Always look for the positive.
• Go easy.
• Put prevention before intervention.
• Look to the group for support.
• Seek outside assistance
44. Challenging Behaviors
■ Side conversations
■ Conversation domination
■ Repeaters, parrots, and ramblers
■ Verbal attackers
■ Disruptive audience
■ Absolute silence
■ Inability to reach consensus
■ Revisiting of decisions
■ Charges of being culturally incompetent