Empathy in leadership
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Empathy in leadership : how will it serve the leaders and the team? Much has been talked about the need for leaders to have empathy. At the same time, the conversation of how to develop empathy and on whether empathy can be learned or not has surfaced too. Before we go into how empathy can be developed, let's take a look at how empathy helps leaders to be more effective with their team and what to be cautious on ie on how empathy can go wrong. Yes, you read that right. It CAN go wrong, if it's not exercised with other EQ competencies and it can lead to burnout. I believe this has been one of the major reasons why some leaders are very cautious or even reluctant about exercising empathy with their team. Let me know what do you think.
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Empathy in leadership
- 2. What role does empathy play in leadership? understand their team members better and know how to coach, motivate, inspire and lead them for better performance. address poor performance and lead their team to bounce back with greater productivity. anticipate how the team members will behave, respond and perform based on changes in the business and environment as a whole. build trust and better working relationship with team members and inspire commitment to team's goal from the team members. express their ideas better in the way that others understand. Leaders with empathy are able to
- 3. Cognitive Empathy Emotional Empathy t "Simply knowing how the other person feels and what they might be thinking. Sometimes called perspective-taking” - Dr Daniel Goleman What it’s concerned with: Thought, understanding, intellect. Benefits: Helps in negotiations, motivating other people, understanding diverse viewpoints, and ideal for virtual meetings. “when you feel physically along with the other person, as though their emotions were contagious.” - Dr Daniel Goleman What it’s concerned with: feelings, physical sensation, mirror neurons in the brain. Benefits: Helps in close interpersonal relationships and careers like coaching, marketing, management and HR.
- 4. Your team is afraid to speak up in meetings. People avoid doing projects with you. Signs that leaders need empathy :
- 5. You defend, blame, stonewall or use your position to defend. Your mantra is my way or the highway. You minimise someone else's comments by saying why do you even say that? or you shouldn't think that way? You are more comfortable in making blanket statement "good job everyone" rather than specific acknowledgement.
- 6. When leaders are trying to guess what others are feeling based on his own reaction to events. When leaders feel too much for his/her team that he/she feels that he/she has no control over it. When leaders starts to blame themselves and has no boundaries over what they feel for others. This may lead to burnout. Where empathy can go wrong : Trust and openness in communication is key so that any assumptions can be avoided. Be solution-focused on every scenarios and avoid dwelling too long on emotions. This requires a mastering the full set of EQ competencies ie that includes consequential thinking where it allows both leaders and team navigate emotions and make rational decisions. How to apply empathy at workplace :
- 7. “Leaders with empathy do more than sympathize with people around them: they use their knowledge to improve their companies in subtle, but important ways.” Dr Daniel Goleman, author of "Emotional Intelligence" (named as one of the 25 Most Influential Business Management Books by TIME magazine, The Financial Time and Wall Street Journal.
- 8. For more posts on Mindfulness, Emotional Intelligence and Communication, follow me on Linkedin Shadaitul Intan M Zin
- 9. Shadaitul Intan M Zin To learn more about Emotional Intelligence for leaders, ask me about our upcoming class this coming January 2021. Details are on my Linkedin's profile's featured post section.