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        A TALK BY ME
       FOR AWESOME
     PEOPLE LIKE YOU
Designing
Happiness
Presentation by:
Vince Baskerville | Mobile Product Manager
Lithium
                  Technologies

   engage                  create                         reach                 infuse
on existing networks      a content hub            customers anywhere      across the enterprise


   social web            communities                      mobile           developer nation

  self-service         vibrant & connected       experience continuity   enable more innovation
 customer care
   globalized           uniquely-branded            modern device        developer outreach &
  integrations            engagement                 capabilities              support
    analytics

                                                             insights
                                    social intelligence
                                                           performance
Designing happiness
what exactly
is happiness
vince baskerville | @whoisvince
vince baskerville | @whoisvince
it’s co-dependent on your
      current situation.

So..... how do you design for
something that’s constantly
          changing?

                   vince baskerville | @whoisvince
vince baskerville | @whoisvince
vince baskerville | @whoisvince
PL
                                                  EA
                                           ACHIEV SU
FUNCTIONAL   RELIABLE   USABLE
                                            ABLE RE
                                                  AB
                                                  LE




                         vince baskerville | @whoisvince
PL
                               ACHIE EA
FUNCTIONAL   RELIABLE   USABLE VABL SU
                                     RE
                                 E AB
                                     LE




                                          vince baskerville | @whoisvince
CLEAR   MAILBOX   FLY DELTA




                  vince baskerville | @whoisvince
design for
opposable
  thumbs
vince baskerville | @whoisvince
not baby fingers




            vince baskerville | @whoisvince
actual fingers
   accommodating for
 the taps & drags of our
clumsy fingers & thumbs


                 vince baskerville | @whoisvince
44px



       vince baskerville | @whoisvince
vince baskerville | @whoisvince
tablets & the
   in-between
smartphone things

           vince baskerville | @whoisvince
rocket science?
     no....


           vince baskerville | @whoisvince
one-
   thousand
little things
vs.




      vince baskerville | @whoisvince
vince baskerville | @whoisvince
context matters



           vince baskerville | @whoisvince
the device
     wars
    vince baskerville | @whoisvince
vince baskerville | @whoisvince
vince baskerville | @whoisvince
vince baskerville | @whoisvince
vince baskerville | @whoisvince
vince baskerville | @whoisvince
vince baskerville | @whoisvince
throughout the design
process, our work should
be situated in the context
  where it will be used


                 vince baskerville | @whoisvince
vince baskerville | @whoisvince
vince baskerville | @whoisvince
wells fargo




         vince baskerville | @whoisvince
vince baskerville | @whoisvince
vince baskerville | @whoisvince
my bank is mobile too, but
 doesn’t make me happy.
       I expect it.


                  vince baskerville | @whoisvince
vince baskerville | @whoisvince
context matters




            vince baskerville | @whoisvince
simple & usable is always a
 great start, but there’s still
more that can be achieved
 as your audience grows*


                    vince baskerville | @whoisvince
TRIPLINGO




            vince baskerville | @whoisvince
give users
what they
      need
not what they
   ask for
        vince baskerville | @whoisvince
observe problems & listen
to the questions that our
     users are asking


                 vince baskerville | @whoisvince
unlike page view metrics,
(visitors, returning visitors,
  & conversions), nothing
  instantly tells you what
     you need to know.


                    vince baskerville | @whoisvince
4 simple yet powerful
reasons why metrics &
user data are invaluable



                vince baskerville | @whoisvince
1. having data solves arguments. it
   removes opinions from fact; either it’s
   true or not

2. data helps improve your intuition

3. data shows you how to increase
   conversions

4. investors / clients / stakeholders love
   data
build a
product; not
   features
vince baskerville | @whoisvince
gradually expose the depth
     of your product



                 vince baskerville | @whoisvince
vince baskerville | @whoisvince
vince baskerville | @whoisvince
vince baskerville | @whoisvince
90/10 rule




         vince baskerville | @whoisvince
what great
aesthetics
  can’t do
design supports the
 strategy, promotes the
product which is built by
 your team & lead by a
      strong vision

                 vince baskerville | @whoisvince
vince baskerville | @whoisvince
GOOGLE+   VINE   COLOR




                 vince baskerville | @whoisvince
engagement
      loads
1.cognitive
2.visual
3.motor

              vince baskerville | @whoisvince
cognitive loads are the *most
expensive* — take lots of human
energy

while motor loads are the least
expensive



                        vince baskerville | @whoisvince
vince baskerville | @whoisvince
vince baskerville | @whoisvince
vince baskerville | @whoisvince
when you lower all the loads
   you are also lowering
engagement & entertainment




                   vince baskerville | @whoisvince
“The constraints in mobile
  devices force us to focus on
 what really matters emphasize
 the most valuable parts [..] not
just the parts of our offering we
       think ‘make sense.”
           - LUKE WROBLEWSKI

                     vince baskerville | @whoisvince
danke

        vince baskerville | @whoisvince

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Designing happiness