We all know that End User Adoption is an important area of focus in your SharePoint project. In this session we will take a closer look at the End User Adoption work stream on a SharePoint project, and the associated roles, responsibilities and tasks for the project plan.
The document discusses organizational change management (OCM) for an ERP implementation like SAP. It emphasizes that people are often the biggest challenge in ERP projects and that a well-executed OCM plan is essential to engage employees and ensure business readiness. It provides details on how OCM fits within the SAP ASAP methodology, with tasks assigned to each phase like developing communications plans, assessing change impacts, and creating training programs. OCM is a shared responsibility of all project members but led by the program director and change manager.
Project Management CoE (Centre of Excellence)’ is an initiative led by seasoned project management leaders with an objective to establish a culture of excellence in project execution. Our Services range from taking ownership of end to end Project Management to staffing for Project Management requirements. PMCoE is one stop solution for all Project management/Transformation requirements.
Introduction to Project Portfolio Management (PPM)Kimmy Chen
Introduction to project portfolio management
PPM is generally defined as a strategic, mission driven, dynamic decision making process whereby a business list of active projects is constantly updated and revised [Cooper 2001].
Pillars of PPM
- Organization (Executive support, PMO, steering committees)
- Processes (Project feasibility to Project Acquisition)
- Technology (Repository, Document management, Knowledge management)
Benefits of PPM
- Right selection of projects
- Alignment with strategic goals
The document discusses project portfolio management (PPM) as a holistic approach to strategically manage initiatives through balancing risk and value, aligning projects to strategy, and using a defined multi-stage life cycle from scoping to realization. PPM aims to select the optimal mix of projects based on cost, return, risk, and other factors to maximize portfolio value while balancing resources across the project portfolio.
The kick off meeting agenda covered the project's mission, goals, objectives, scope, plan, schedule, organization chart, roles and responsibilities, and management approach to ensure all participants shared an understanding of expectations for the new project. Key topics included the project objective, scope, timeline, team members and their roles, and how the project would be managed.
Project Management Best Practices - Tips and TechniquesInvensis Learning
Did you know? For every Billion spent on projects globally, enterprises lose about 97 million dollars due to poor project performance.
Let's face it - we are all managing projects every day! They may be simple or more complicated, but undoubtedly you are managing projects within your role. You don't need to be a project manager to learn how to manage your projects effectively and efficiently. This interactive presentation will provide the basics of managing projects - regardless of their size or complexity. Webinar attendees will learn a variety of tools, techniques and best practices to enable them to more efficiently manage the projects they are assigned and the projects they want to undertake, including how to socialize initiatives to get buy-in from others. This webinar will provide you with a better understanding of how project management can assist you in performing your role in your organization.
Areas covered:
Project Scope Statements
Developing the business case for your projects
Identifying and managing stakeholders
Developing your Project Plan
Itemizing your Work Breakdown Structure and activity list
Enhancing your Communications Plan
Identifying, planning and managing project risks
Managing changes to the project
Reporting on status
Driving decisions from the team and key stakeholders
Click here to check upcoming webinar for project management https://goo.gl/M9v8oP
About Invensis Learning
Invensis Learning is a leading training and professional development solutions provider. We deliver globally-recognized training and certifications to individuals and enterprises to aid key business transformations and help to stay relevant by closing skill gaps and cultivate an environment that fosters continuous learning. We have trained 10000+ professionals over wide portfolio of training and certification courses. We are a trusted partner of many Fortune 500 companies for training and development
For more details please visit: https://www.invensislearning.com/
The document discusses organizational change management (OCM) for an ERP implementation like SAP. It emphasizes that people are often the biggest challenge in ERP projects and that a well-executed OCM plan is essential to engage employees and ensure business readiness. It provides details on how OCM fits within the SAP ASAP methodology, with tasks assigned to each phase like developing communications plans, assessing change impacts, and creating training programs. OCM is a shared responsibility of all project members but led by the program director and change manager.
Project Management CoE (Centre of Excellence)’ is an initiative led by seasoned project management leaders with an objective to establish a culture of excellence in project execution. Our Services range from taking ownership of end to end Project Management to staffing for Project Management requirements. PMCoE is one stop solution for all Project management/Transformation requirements.
Introduction to Project Portfolio Management (PPM)Kimmy Chen
Introduction to project portfolio management
PPM is generally defined as a strategic, mission driven, dynamic decision making process whereby a business list of active projects is constantly updated and revised [Cooper 2001].
Pillars of PPM
- Organization (Executive support, PMO, steering committees)
- Processes (Project feasibility to Project Acquisition)
- Technology (Repository, Document management, Knowledge management)
Benefits of PPM
- Right selection of projects
- Alignment with strategic goals
The document discusses project portfolio management (PPM) as a holistic approach to strategically manage initiatives through balancing risk and value, aligning projects to strategy, and using a defined multi-stage life cycle from scoping to realization. PPM aims to select the optimal mix of projects based on cost, return, risk, and other factors to maximize portfolio value while balancing resources across the project portfolio.
The kick off meeting agenda covered the project's mission, goals, objectives, scope, plan, schedule, organization chart, roles and responsibilities, and management approach to ensure all participants shared an understanding of expectations for the new project. Key topics included the project objective, scope, timeline, team members and their roles, and how the project would be managed.
Project Management Best Practices - Tips and TechniquesInvensis Learning
Did you know? For every Billion spent on projects globally, enterprises lose about 97 million dollars due to poor project performance.
Let's face it - we are all managing projects every day! They may be simple or more complicated, but undoubtedly you are managing projects within your role. You don't need to be a project manager to learn how to manage your projects effectively and efficiently. This interactive presentation will provide the basics of managing projects - regardless of their size or complexity. Webinar attendees will learn a variety of tools, techniques and best practices to enable them to more efficiently manage the projects they are assigned and the projects they want to undertake, including how to socialize initiatives to get buy-in from others. This webinar will provide you with a better understanding of how project management can assist you in performing your role in your organization.
Areas covered:
Project Scope Statements
Developing the business case for your projects
Identifying and managing stakeholders
Developing your Project Plan
Itemizing your Work Breakdown Structure and activity list
Enhancing your Communications Plan
Identifying, planning and managing project risks
Managing changes to the project
Reporting on status
Driving decisions from the team and key stakeholders
Click here to check upcoming webinar for project management https://goo.gl/M9v8oP
About Invensis Learning
Invensis Learning is a leading training and professional development solutions provider. We deliver globally-recognized training and certifications to individuals and enterprises to aid key business transformations and help to stay relevant by closing skill gaps and cultivate an environment that fosters continuous learning. We have trained 10000+ professionals over wide portfolio of training and certification courses. We are a trusted partner of many Fortune 500 companies for training and development
For more details please visit: https://www.invensislearning.com/
A 2 day Workshop outline to discover the driving purpose of your company or brand. Facilitated by Invitro Innovation's Angela Koch in Singapore, Malaysia, Hong Kong, Indonesia, Thailand and Taiwan.
10 file downloads will be permitted
This document provides guidance on developing a project plan. It discusses defining the problem, setting goals and objectives, identifying target groups and stakeholders, creating a work plan and timeline, allocating resources and budgets, assessing risks, and documenting the project process. The plan should clearly outline why the project is being implemented, what it aims to achieve, how it will be carried out, and how progress will be evaluated to help ensure the project's success.
Project management IT Project Management Amanda Haddad
This document provides an overview of information technology project management. It defines IT project management as the process of planning, organizing, and assigning responsibility for completing an organization's specific IT goals. These goals can include software development, hardware installation, network upgrades, and other IT services. The document then discusses key aspects of project management including the project life cycle, managing project knowledge areas, and factors that can affect IT project success such as technology advances. It provides details on the five process groups that make up the project management life cycle: initiation, planning, execution, monitoring/controlling, and closing. Finally, it outlines the ten knowledge areas that project managers use to segment different project management actions.
Discover the right tools for your Project Management Office (PMO)Hussain Bandukwala
No matter what the domain, having the right tools at our disposal can make a significant difference.
In relevance to the PMO, it dictates the shift in our focus from management to administration.
Project/Program Managers often find themselves scrambling around to collect pertinent and accurate information to update their statuses, while Resource Managers may have to connect with several people to determine if they efficiently staffed their resources and have sufficient bench to staff upcoming initiatives.
These are some of the reasons to compel PMOs to surround themselves with the right tools. But what are the right tools? How did we end up with the not-so-right-tools? Why are the right tools so important?
Learn all this (and more) in "Discover the right tools for your Project Management Office (PMO)"
The document outlines a plan to deploy a program management best practice framework across an insurance group. It discusses the current issues, objectives of presenting the plan, and scope. It then covers the deployment concept including work streams, governance structure, risks, and KPIs. The plan aims to standardize program management practices through training, tools, and change management work streams while establishing governance and tracking progress.
In this presentation you will discover how the PMO is vital to delivering real business results to companies that are seeking to maximized return on their investments and accelerate performance.
This document provides an introduction to project management. It defines what a project is and explains that project management involves planning, organizing, and controlling project activities to meet stakeholder needs. The key aspects of project management are the triple constraint of scope, time and cost. There are nine knowledge areas that project managers must understand, including scope, time, cost, quality, and risk management. The document also discusses the differences between projects, programs and portfolios and provides an overview of the project management life cycle and processes.
Stakeholder Management is one of the important matters in Project Management. The key are : Project management is taking about Human and Stakeholder Management is taking about People Engagement
Prosci Change Measurement Framework and Scorecard - DraftTim Creasey
The document describes a Change Scorecard created by Prosci to track the success of change initiatives. The scorecard measures three areas: Organizational Performance by tracking results and outcomes, Individual Performance by assessing adoption and usage, and Change Management Performance by evaluating the effectiveness of the CM approach. For each area, the scorecard provides a framework to Define goals and metrics, Track progress, and Deliver final performance outcomes. Using the scorecard allows organizations to better manage change initiatives and ensure benefits are realized.
Documentation on PMP Risk Management Plan & Template.
If you like a downloaded version, add me to your network on Linkedin
www.linkedin.com/in/alliegentry
and in the invite, please let me know you would like a word copy of this document.
Allie Gentry
PivotLogix
PMP Lecture 1: Introduction to Project ManagementMohamed Loey
https://mloey.github.io/courses/pmp2017.html
https://www.youtube.com/watch?v=XUoEr6kee6k&list=PLKYmvyjH53q13_6aS4VwgXU0Nb_4sjwuf&index=1&t=2s
We will discuss the following: History of Project Management, Project Management, Program Management, Portfolio Management, Project Management Office, PMBOK, PMI.
This document discusses organization change management (OCM) and its importance for project success. OCM is a systematic process that mitigates risks and leverages change through activities like stakeholder engagement, communications planning, training development, and assessing business readiness. It produces deliverables such as stakeholder management plans, communications schedules, and training needs assessments. The level of OCM effort depends on the project's scope, timeline, criticality and complexity. OCM is a leadership accountability area critical to driving business value from projects by managing organizational impacts and changes.
Project stakeholder management involves identifying stakeholders, analyzing their needs and impact, and developing engagement strategies. It includes four processes: identify stakeholders; plan stakeholder management; manage stakeholder engagement through communication, addressing issues, and fostering involvement; and control engagement by monitoring relationships and adjusting strategies. Effective stakeholder management is critical to project success.
This document discusses stakeholder analysis, which is a technique used to identify and assess key people, groups, or institutions that may influence a project or initiative. It defines stakeholders as any person or group that can be impacted by or impact an organization. The document outlines why stakeholder analysis should be used, including to identify those who can influence a project positively or negatively, anticipate how they may impact it, identify groups to collaborate with, and develop strategies to gain support and reduce obstacles. It also discusses when in a project's lifecycle stakeholder analysis should be conducted and provides examples of different types of stakeholders.
This document outlines the importance of relationship management for projects. It discusses the key relationships a project manager needs to cultivate, including with the sponsor, steering committee, subject matter experts, end-users, functional management, organizational project management, and vendors. For each relationship, it identifies concerns from their perspective and tips for managing the relationship successfully, such as understanding expectations, keeping stakeholders informed and involved, and establishing clear guidelines. Overall, it emphasizes the importance of empathizing with others, effective communication, and treating others as you wish to be treated.
Over the years, you have been told that management of the stakeholders is crucial to your project. You have been presented with tools and techniques to achieve this goal! Are they really working? Are you getting the result you were hoping to get; positive stakeholder participation? If not, this is the presentation for you!
This Slideshare presentation is a partial preview of the full business document. To view and download the full document, please go here:
http://flevy.com/browse/business-document/overview-of-program-management-1537
DOCUMENT DESCRIPTION
This presentation provides an overview to Program Management. It broadly follows the PMI's standard for Program Management. This document describes the context of the program, how to initiate and control projects as a part of program lifecycle, how to manage transitions, and how to obtain outcomes towards benefits realization. It also describes the key roles involved in program management and how Program Governance Board can facilitate program success.
Programs are taken up to realize benefits towards achieving organizational strategic objectives. Whereas projects produce discrete outputs, program management focuses on their synergization towards obtaining of outcomes and benefits.
Portfolio management is a key linking factor between program management and the organizational strategy. Programs, in turn consist of multiple inter-related projects collectively creating a coherent capability, which are then transitioned to the concerned functional departments to obtain desired outcomes.
Project Prioritizing Model Powerpoint Presentation SlidesSlideTeam
Focus on project delivery team for business benefits by using Project Prioritizing Model PowerPoint Presentation Slides. Our project selection model PPT slide deck will help the company to align the project with the strategy. Demonstrate the steps to prioritize the projects using the project management PowerPoint slideshow. Understand the project criteria, project portfolio analysis, project self-assessment survey, ranking and prioritization model, etc. The challenges that the company faces in prioritizing the projects such as wastage of resources, poorly defined goals, lack of communication, etc can be easily depicted along with the solutions. Help to set priorities by identifying urgent and important projects with our content-ready project screening PowerPoint templates. You can prioritize projects based on business value by incorporating our professionally designed project matrix PPT presentation. You can easily estimate the project cost by using project ranking model PPT visuals. Download project management dashboard PPT slideshow to understand the overall management of the project and analyze the budget as well as the timelines of the project. https://bit.ly/3uQ1PlA
4 Steps for Improved Stakeholder EngagementBrightWork
Project managers need to secure stakeholder support early on to help work proceed smoothly. Creating a stakeholder engagement strategy involves four principal steps - Define, Analyze, Plan and Engage.
Organizational Change Management presented by Hany Sewilam AbdelHamid, Leading Change and Making a Stick where you can improve your internal and external environment and change the process of MD.
The document discusses stakeholder communication strategies and processes. It outlines the importance of stakeholder analysis and mapping key stakeholders. It also discusses developing communication plans to provide updates on project status and gather feedback. Tools like commitment curves and distribution matrices can help with effective stakeholder communication and ensuring the right information reaches the intended audiences. The overall goal is to achieve buy-in, understanding and commitment through continuous two-way communication.
A 2 day Workshop outline to discover the driving purpose of your company or brand. Facilitated by Invitro Innovation's Angela Koch in Singapore, Malaysia, Hong Kong, Indonesia, Thailand and Taiwan.
10 file downloads will be permitted
This document provides guidance on developing a project plan. It discusses defining the problem, setting goals and objectives, identifying target groups and stakeholders, creating a work plan and timeline, allocating resources and budgets, assessing risks, and documenting the project process. The plan should clearly outline why the project is being implemented, what it aims to achieve, how it will be carried out, and how progress will be evaluated to help ensure the project's success.
Project management IT Project Management Amanda Haddad
This document provides an overview of information technology project management. It defines IT project management as the process of planning, organizing, and assigning responsibility for completing an organization's specific IT goals. These goals can include software development, hardware installation, network upgrades, and other IT services. The document then discusses key aspects of project management including the project life cycle, managing project knowledge areas, and factors that can affect IT project success such as technology advances. It provides details on the five process groups that make up the project management life cycle: initiation, planning, execution, monitoring/controlling, and closing. Finally, it outlines the ten knowledge areas that project managers use to segment different project management actions.
Discover the right tools for your Project Management Office (PMO)Hussain Bandukwala
No matter what the domain, having the right tools at our disposal can make a significant difference.
In relevance to the PMO, it dictates the shift in our focus from management to administration.
Project/Program Managers often find themselves scrambling around to collect pertinent and accurate information to update their statuses, while Resource Managers may have to connect with several people to determine if they efficiently staffed their resources and have sufficient bench to staff upcoming initiatives.
These are some of the reasons to compel PMOs to surround themselves with the right tools. But what are the right tools? How did we end up with the not-so-right-tools? Why are the right tools so important?
Learn all this (and more) in "Discover the right tools for your Project Management Office (PMO)"
The document outlines a plan to deploy a program management best practice framework across an insurance group. It discusses the current issues, objectives of presenting the plan, and scope. It then covers the deployment concept including work streams, governance structure, risks, and KPIs. The plan aims to standardize program management practices through training, tools, and change management work streams while establishing governance and tracking progress.
In this presentation you will discover how the PMO is vital to delivering real business results to companies that are seeking to maximized return on their investments and accelerate performance.
This document provides an introduction to project management. It defines what a project is and explains that project management involves planning, organizing, and controlling project activities to meet stakeholder needs. The key aspects of project management are the triple constraint of scope, time and cost. There are nine knowledge areas that project managers must understand, including scope, time, cost, quality, and risk management. The document also discusses the differences between projects, programs and portfolios and provides an overview of the project management life cycle and processes.
Stakeholder Management is one of the important matters in Project Management. The key are : Project management is taking about Human and Stakeholder Management is taking about People Engagement
Prosci Change Measurement Framework and Scorecard - DraftTim Creasey
The document describes a Change Scorecard created by Prosci to track the success of change initiatives. The scorecard measures three areas: Organizational Performance by tracking results and outcomes, Individual Performance by assessing adoption and usage, and Change Management Performance by evaluating the effectiveness of the CM approach. For each area, the scorecard provides a framework to Define goals and metrics, Track progress, and Deliver final performance outcomes. Using the scorecard allows organizations to better manage change initiatives and ensure benefits are realized.
Documentation on PMP Risk Management Plan & Template.
If you like a downloaded version, add me to your network on Linkedin
www.linkedin.com/in/alliegentry
and in the invite, please let me know you would like a word copy of this document.
Allie Gentry
PivotLogix
PMP Lecture 1: Introduction to Project ManagementMohamed Loey
https://mloey.github.io/courses/pmp2017.html
https://www.youtube.com/watch?v=XUoEr6kee6k&list=PLKYmvyjH53q13_6aS4VwgXU0Nb_4sjwuf&index=1&t=2s
We will discuss the following: History of Project Management, Project Management, Program Management, Portfolio Management, Project Management Office, PMBOK, PMI.
This document discusses organization change management (OCM) and its importance for project success. OCM is a systematic process that mitigates risks and leverages change through activities like stakeholder engagement, communications planning, training development, and assessing business readiness. It produces deliverables such as stakeholder management plans, communications schedules, and training needs assessments. The level of OCM effort depends on the project's scope, timeline, criticality and complexity. OCM is a leadership accountability area critical to driving business value from projects by managing organizational impacts and changes.
Project stakeholder management involves identifying stakeholders, analyzing their needs and impact, and developing engagement strategies. It includes four processes: identify stakeholders; plan stakeholder management; manage stakeholder engagement through communication, addressing issues, and fostering involvement; and control engagement by monitoring relationships and adjusting strategies. Effective stakeholder management is critical to project success.
This document discusses stakeholder analysis, which is a technique used to identify and assess key people, groups, or institutions that may influence a project or initiative. It defines stakeholders as any person or group that can be impacted by or impact an organization. The document outlines why stakeholder analysis should be used, including to identify those who can influence a project positively or negatively, anticipate how they may impact it, identify groups to collaborate with, and develop strategies to gain support and reduce obstacles. It also discusses when in a project's lifecycle stakeholder analysis should be conducted and provides examples of different types of stakeholders.
This document outlines the importance of relationship management for projects. It discusses the key relationships a project manager needs to cultivate, including with the sponsor, steering committee, subject matter experts, end-users, functional management, organizational project management, and vendors. For each relationship, it identifies concerns from their perspective and tips for managing the relationship successfully, such as understanding expectations, keeping stakeholders informed and involved, and establishing clear guidelines. Overall, it emphasizes the importance of empathizing with others, effective communication, and treating others as you wish to be treated.
Over the years, you have been told that management of the stakeholders is crucial to your project. You have been presented with tools and techniques to achieve this goal! Are they really working? Are you getting the result you were hoping to get; positive stakeholder participation? If not, this is the presentation for you!
This Slideshare presentation is a partial preview of the full business document. To view and download the full document, please go here:
http://flevy.com/browse/business-document/overview-of-program-management-1537
DOCUMENT DESCRIPTION
This presentation provides an overview to Program Management. It broadly follows the PMI's standard for Program Management. This document describes the context of the program, how to initiate and control projects as a part of program lifecycle, how to manage transitions, and how to obtain outcomes towards benefits realization. It also describes the key roles involved in program management and how Program Governance Board can facilitate program success.
Programs are taken up to realize benefits towards achieving organizational strategic objectives. Whereas projects produce discrete outputs, program management focuses on their synergization towards obtaining of outcomes and benefits.
Portfolio management is a key linking factor between program management and the organizational strategy. Programs, in turn consist of multiple inter-related projects collectively creating a coherent capability, which are then transitioned to the concerned functional departments to obtain desired outcomes.
Project Prioritizing Model Powerpoint Presentation SlidesSlideTeam
Focus on project delivery team for business benefits by using Project Prioritizing Model PowerPoint Presentation Slides. Our project selection model PPT slide deck will help the company to align the project with the strategy. Demonstrate the steps to prioritize the projects using the project management PowerPoint slideshow. Understand the project criteria, project portfolio analysis, project self-assessment survey, ranking and prioritization model, etc. The challenges that the company faces in prioritizing the projects such as wastage of resources, poorly defined goals, lack of communication, etc can be easily depicted along with the solutions. Help to set priorities by identifying urgent and important projects with our content-ready project screening PowerPoint templates. You can prioritize projects based on business value by incorporating our professionally designed project matrix PPT presentation. You can easily estimate the project cost by using project ranking model PPT visuals. Download project management dashboard PPT slideshow to understand the overall management of the project and analyze the budget as well as the timelines of the project. https://bit.ly/3uQ1PlA
4 Steps for Improved Stakeholder EngagementBrightWork
Project managers need to secure stakeholder support early on to help work proceed smoothly. Creating a stakeholder engagement strategy involves four principal steps - Define, Analyze, Plan and Engage.
Organizational Change Management presented by Hany Sewilam AbdelHamid, Leading Change and Making a Stick where you can improve your internal and external environment and change the process of MD.
The document discusses stakeholder communication strategies and processes. It outlines the importance of stakeholder analysis and mapping key stakeholders. It also discusses developing communication plans to provide updates on project status and gather feedback. Tools like commitment curves and distribution matrices can help with effective stakeholder communication and ensuring the right information reaches the intended audiences. The overall goal is to achieve buy-in, understanding and commitment through continuous two-way communication.
The document discusses effective stakeholder engagement for projects. It defines stakeholders as individuals or groups impacted by or critical to a project's success. The stakeholder engagement process involves identifying stakeholders, assessing them, planning communication, and engaging them. Effective engagement maximizes project success by winning support and cooperation. The document provides examples of identifying stakeholders for a university email migration project and assessing their concerns and communication needs. It also discusses challenges experienced with stakeholders and the successful outcome of applying engagement practices.
This document discusses the important role of project sponsors in organizational change management projects. It begins by outlining the key responsibilities and competencies needed of an effective sponsor, such as championing the project vision and ensuring alignment with organizational strategy. The document then provides an overview of common change management models and frameworks. It asserts that good sponsors of change projects should act as interpreters, motivators, planners, observers, reviewers, and anticipators. Finally, the document presents a case study example of an effective sponsor who thoroughly assessed organizational impacts, promoted communication, and helped plan the transition to operations.
Project ECHO QI: Managing Up - Enhancing Your Relationship with LeadersCHC Connecticut
This document provides an overview of a Project ECHO Quality Improvement webinar on managing relationships with leaders. The webinar covered identifying key stakeholders, communicating regularly with senior leaders using clear and concise messaging, aligning quality improvement projects with organizational goals, using data to demonstrate impact, and developing skills to influence others. The webinar included examples of successfully communicating project impacts and examples from a same day access clinic quality project.
Managing stakeholders as critical success factor in operational excellenceThe Jamilah H
Knowing stakeholders is the key thing in any transformational or continuous improvement initiatives, The presentation covers both high level and inter personal level of stake holders management techniques.
Among key contents are 7 Prevention Steps of Stakeholders misalignment and tools for Stakeholders Planning, Stakeholders Mapping, and Stakeholders Support Level.
Managing stakeholder expectations is one of the most important tasks for a project manager. It involves identifying all stakeholders, understanding their interests and level of influence, and communicating with them throughout the project. Key tools for managing stakeholders include stakeholder analysis grids to categorize them, expectation management matrices to clarify priorities, and issue logs to track concerns. Project managers must also decentralize decision-making, be transparent with information, and treat all stakeholders equitably regardless of their level of power or interest. While technology can aid communication, the most important skills are listening to understand stakeholders and building trust through clear, concise dialogue.
Managing stakeholder expectations is one of the most important tasks for a project manager. It involves identifying all stakeholders, understanding their interests and level of influence, and communicating with them throughout the project. Key tools for managing stakeholders include stakeholder analysis grids to categorize them, expectation management matrices to clarify priorities, and issue logs to track concerns. Project managers must treat all stakeholders equally, share information transparently, and encourage their participation to build commitment and ensure project success. Above all, clear and frequent communication between the project manager and stakeholders through various means is essential for meeting expectations.
This document provides an overview of effective stakeholder engagement through a two-day workshop. Day 1 focuses on stakeholder engagement fundamentals, identifying and analyzing stakeholders, leading stakeholders, and establishing connections. Day 2 covers engaging different personalities, aligning stakeholder groups, active listening and handling objections, and sustaining momentum. The workshop aims to deepen participants' skills as leaders through applying the science and art of stakeholder engagement to achieve shared outcomes.
We all know that End User Adoption is an important area of focus in your SharePoint project. In this session we will take a closer look at the End User Adoption work stream and the associated roles, responsibilities, and tasks for the project plan. We will also review case studies to demonstrate how these differ based on the size of the project and the specific needs of the organization. You’ll walk away from this session with a tactical formula you can follow to create your end user adoption strategy and templates to support the process.
The document summarizes a presentation on successfully delivering business change. It discusses six key factors for change success: 1) having a clear vision and strategy with well-defined benefits, 2) strong leadership and sponsorship, 3) following a well-structured change approach, 4) understanding and engaging stakeholders, 5) building a capable change team, and 6) measuring change success. Attendees will break into groups to discuss two of the factors in more depth and share experiences and lessons learned. The goal is to help organizations improve their ability to manage change.
Are sponsors ‘for Christmas’ or ‘for life’? Have your say
Journey Assurance Royal Mail presentation created by Peter Horsted, and on the evening presented by Ashley Cox
evening event by the APM Governance Specific Interest Group
Tuesday 15 May 2018
Event write up:
https://www.apm.org.uk/news/are-sponsors-for-christmas-or-for-life-have-your-say/
The Change Acceleration Process (CAP) provides a framework to accelerate and optimize change initiatives. It includes seven core elements: leading change, creating a shared need, shaping a vision, mobilizing commitment, changing systems and structures, making change last, and monitoring progress. Tools are provided for each element to help change teams identify ways to achieve behavioral change and build a culture that drives change. Successful change requires addressing both the technical solution and gaining acceptance and commitment from stakeholders.
Stakeholders are individuals, persons or organizations who are actively involved in the project or have interests that may be positively or negatively affected by the performance or completion of the project
Stakeholders have varying levels of responsibility and authority and can change over the project life cycle.
This document discusses stakeholder management for projects. It begins by introducing stakeholder management and identifying stakeholders. It then discusses planning stakeholder engagement, managing engagement, and monitoring engagement. Key aspects covered include identifying stakeholders' interests and impact, developing communication plans, employing engagement strategies, addressing stakeholder concerns, and using feedback to improve engagement. The goal of stakeholder management is to effectively engage stakeholders throughout the project to achieve project success.
The document discusses the key project performance domains according to PMBOK: stakeholder, team, planning, and their interactions. It provides details on each domain, including objectives, characteristics, outcomes of effective execution, and how to check results. Stakeholder domain requires engaging stakeholders to maintain alignment. Team domain focuses on developing an effective project team. Planning domain involves creating approaches to deliver project objectives. The domains interact throughout the project and influence each other.
The document discusses key concepts in advanced project management. It notes that advanced project management involves understanding an organization's strategic goals and how a project fits within them. It also involves managing stakeholders, leading change, and influencing others without direct authority. The concepts emphasize soft skills like communication, relationship building, and change management.
Create Your End User Adoption Strategy - Office 365 EditionErica Toelle
We all know that End User Adoption is an important area of focus in your SharePoint project.
In this session, we will take a closer look at the End User Adoption work stream on a SharePoint project, and the associated roles, responsibilities, and tasks for the project plan. We will also review case studies to demonstrate how these differ based on the size of the project and the specific needs of the organization.
You’ll walk away from this session with a tactical formula you can follow to create your end user adoption strategy and templates to support the process.
Similar to Create Your End User Adoption Strategy (20)
The SharePoint Records Management StoryErica Toelle
1. Today's agenda covers records management solutions for SharePoint, Office 365, hybrid environments, and other content sources.
2. Labels and retention policies in Office 365 can classify, retain, and dispose of content according to compliance policies across various content sources without requiring action from end users.
3. Records management capabilities are available in some content management systems and file sharing services, but not all, and they may not meet all compliance needs.
Create a Compliance Strategy for Office 365Erica Toelle
SharePoint, OneDrive, Microsoft Teams, Exchange, Skype…there are a lot of collaboration tools for creating and content in the Microsoft stack. Highly regulated and government organizations have advanced compliance and records management needs, some of which are tricky to meet with out of the box Microsoft tools, such as Cloud App Security, Azure Information Protection and Advanced Data Governance in Office 365. How can you ensure that content is retained properly for compliance purposes and that the proper processes are in place to ensure compliance?
In this session, you will learn about Microsoft’s out of the box compliance and records management features, as well as how to extend them to meet advanced requirements. Whether you are a decision maker, IT Pro tasked with implementation, or an information management professional tasked with compliance, this workshop is for you.
Understanding Compliance in Office 365Erica Toelle
In this session, we will review the compliance features in Office 365, including Advanced Data Governance, Labels, Retention Policies, and Auditing. We will then compare these features against common records management and information management business requirements to see how they stack up. Finally, we will look at tools that can be used to complete your records and information management solution.
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Microsoft Teams is a collaboration tool that empowers teams to work together more effectively, providing persistent chat and a user interface that ties together multiple Office 365 tools. In this session, we will discuss where Teams fits in the Microsoft collaboration toolkit, and review Teams scenarios that have been proven to provide value in real life situations. We will then discuss lessons learned from organisations that have been using Teams and have deployed it throughout their organisations.
Benefits of Attending this Session:
Identify high value scenarios for Microsoft Teams
Hear real life stories about what has worked for organisations and what has not
Understand where Teams fits in your collaboration toolkit
As organizations consider SharePoint Online as an option for hosting their SharePoint environments, you may ask yourself how an enterprise can actually move a large number of SharePoint sites to the cloud. In this session we will discuss a large scale SharePoint migration to Office 365 which starts with several highly customized sites and multiple versions of SharePoint. We will look at the project structure and plan, staffing, benefits and pitfalls, technical considerations, lessons learned, and how you can plan for a successful move to SharePoint Online.
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At first glance, it seems OneDrive for Business may be a return to the file share days, with folders and files located on a server somewhere. In reality, it's a powerful enterprise content management tool with a robust list of features, including unlimited cloud storage per user. In this session, you'll learn about the features of OneDrive for Business and best practices for including it in your information management toolbox. You'll discuss how it fits into your SharePoint on premise and cloud roadmap, what content to put where, and how to migrate data from a file share or competitive platform into OneDrive for Business.
The document discusses governance strategies for SharePoint implementations based on a conference presentation. It defines governance as bringing clarity and definition to all areas of business. It outlines four pillars of governance: strategy, technology, information/data, and operations. For each pillar, it provides examples of how governance applies to SharePoint, such as defining the roadmap, architecture policies, taxonomy, and roles. It emphasizes that governance gives organizations frameworks for decision making, consistency, and ability to change quickly.
Design a SharePoint Program for Ongoing Operational ExcellenceErica Toelle
This document outlines how to design a SharePoint program for ongoing operational excellence. It discusses establishing a program to manage SharePoint projects, including collecting business cases, prioritizing projects, establishing a project management methodology, and creating a center of excellence for reusing solutions. It provides a case study example of a company that saw cost savings, on-time project delivery, and increased user adoption by implementing such a SharePoint program.
Test Case Design Techniques as chapter 4 of ISTQB Foundation. Topics included are Equivalence Partition, Boundary Value Analysis, State Transition Testing, Decision Table Testing, Use Case Testing, Statement Coverage, Decision Coverage, Error Guessing, Exploratory Testing, Checklist Based Testing
Enterprise Knowledge’s Joe Hilger, COO, and Sara Nash, Principal Consultant, presented “Building a Semantic Layer of your Data Platform” at Data Summit Workshop on May 7th, 2024 in Boston, Massachusetts.
This presentation delved into the importance of the semantic layer and detailed four real-world applications. Hilger and Nash explored how a robust semantic layer architecture optimizes user journeys across diverse organizational needs, including data consistency and usability, search and discovery, reporting and insights, and data modernization. Practical use cases explore a variety of industries such as biotechnology, financial services, and global retail.
The document discusses fundamentals of software testing including definitions of testing, why testing is necessary, seven testing principles, and the test process. It describes the test process as consisting of test planning, monitoring and control, analysis, design, implementation, execution, and completion. It also outlines the typical work products created during each phase of the test process.
Day 4 - Excel Automation and Data ManipulationUiPathCommunity
👉 Check out our full 'Africa Series - Automation Student Developers (EN)' page to register for the full program: https://bit.ly/Africa_Automation_Student_Developers
In this fourth session, we shall learn how to automate Excel-related tasks and manipulate data using UiPath Studio.
📕 Detailed agenda:
About Excel Automation and Excel Activities
About Data Manipulation and Data Conversion
About Strings and String Manipulation
💻 Extra training through UiPath Academy:
Excel Automation with the Modern Experience in Studio
Data Manipulation with Strings in Studio
👉 Register here for our upcoming Session 5/ June 25: Making Your RPA Journey Continuous and Beneficial: https://community.uipath.com/events/details/uipath-lagos-presents-session-5-making-your-automation-journey-continuous-and-beneficial/
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An Introduction to All Data Enterprise IntegrationSafe Software
Are you spending more time wrestling with your data than actually using it? You’re not alone. For many organizations, managing data from various sources can feel like an uphill battle. But what if you could turn that around and make your data work for you effortlessly? That’s where FME comes in.
We’ve designed FME to tackle these exact issues, transforming your data chaos into a streamlined, efficient process. Join us for an introduction to All Data Enterprise Integration and discover how FME can be your game-changer.
During this webinar, you’ll learn:
- Why Data Integration Matters: How FME can streamline your data process.
- The Role of Spatial Data: Why spatial data is crucial for your organization.
- Connecting & Viewing Data: See how FME connects to your data sources, with a flash demo to showcase.
- Transforming Your Data: Find out how FME can transform your data to fit your needs. We’ll bring this process to life with a demo leveraging both geometry and attribute validation.
- Automating Your Workflows: Learn how FME can save you time and money with automation.
Don’t miss this chance to learn how FME can bring your data integration strategy to life, making your workflows more efficient and saving you valuable time and resources. Join us and take the first step toward a more integrated, efficient, data-driven future!
Move Auth, Policy, and Resilience to the PlatformChristian Posta
Developer's time is the most crucial resource in an enterprise IT organization. Too much time is spent on undifferentiated heavy lifting and in the world of APIs and microservices much of that is spent on non-functional, cross-cutting networking requirements like security, observability, and resilience.
As organizations reconcile their DevOps practices into Platform Engineering, tools like Istio help alleviate developer pain. In this talk we dig into what that pain looks like, how much it costs, and how Istio has solved these concerns by examining three real-life use cases. As this space continues to emerge, and innovation has not slowed, we will also discuss the recently announced Istio sidecar-less mode which significantly reduces the hurdles to adopt Istio within Kubernetes or outside Kubernetes.
Metadata Lakes for Next-Gen AI/ML - DatastratoZilliz
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Brightwell ILC Futures workshop David Sinclair presentationILC- UK
As part of our futures focused project with Brightwell we organised a workshop involving thought leaders and experts which was held in April 2024. Introducing the session David Sinclair gave the attached presentation.
For the project we want to:
- explore how technology and innovation will drive the way we live
- look at how we ourselves will change e.g families; digital exclusion
What we then want to do is use this to highlight how services in the future may need to adapt.
e.g. If we are all online in 20 years, will we need to offer telephone-based services. And if we aren’t offering telephone services what will the alternative be?
Tool Support for Testing as Chapter 6 of ISTQB Foundation 2018. Topics covered are Tool Benefits, Test Tool Classification, Benefits of Test Automation and Risk of Test Automation
6. A systematic process that mitigates risks and leverages
change as a resource for project success
An actionable, process-driven effort with work streams
of activities and tasks
Has templates, forms, checklists and quality
measurements that drive the OCM process
What is OCM?
6
7. The Change Curve
7
Individual Change
Valley of
Despair
How people feel
Endings Transitions New Beginnings
Phases of Transition
The Kubler-Ross Change Curve
MoraleandCompetence
Time
Shock
Denial
Frustration
Depression
Experiment
Decision
Integration
8. 8
Time
LevelofChangeEffortAdoption/Ownership occurs over time & with increasing effort
Awareness
Awareness: Sponsors, Stakeholders, and End Users are aware of the
project objectives, activities, and timeline.
Shared
Understanding Shared Understanding: Sponsors, Stakeholders, and End Users
understand the project and how the change it will impact them.
Shared Commitment Shared Commitment: Sponsors, Stakeholders, and End
Users agree with the objectives of the project and express
their support for the change.
Adoption / Ownership
Adoption/Ownership: Sponsors, Stakeholders,
and End Users demonstrate their commitment
to the change initiative. They feel responsible
and accountable for the project’s success.
9. OCM Project Workstreams
9
Stakeholder
Understanding
Communication
Training
Gain understanding and agreement from leadership and those
affected that the change is in their best interest. Have them follow
through on calls to action.
Support with the
Right Roles
Define how job descriptions change once the project is implemented.
This includes how the solution will be maintained and what training is
needed for whom.
Use existing communication channels to get the right message to the
right people at the right time.
Plan training on specific solutions and processes. Use a variety of
methods and timing.
10. OCM Work Stream Activities
10
Define Design Build Launch Operate
Organizational
Culture
Assessment
Change
Magnitude
Assessment
Leadership &
Stakeholder
Assessment
Communication
Plan
Training Plan
Stakeholder Meetings
Manage
Resistance to
Change
Operations Plan
Ongoing Training
Create Training
Execute Training
Execute Communication Plan
Change
Champion
Interviews
Change Champion Execution
Change Inventory
and Role
Mapping
Support with
the Right Roles
Stakeholder
Understanding
Communication
Training
Leadership &
Stakeholder
Strategy
11. 1. Run a change champion program
2. Strategically manage your stakeholders
3. Use the stakeholders and information from the
change champions to customize the training and
communications plan to the organization
How to Drive End User Adoption
11
12. Use for:
• Having a “go-to” person in each stakeholder group
• Owner level commitment to the change
• First place to ask questions
• Helps to identify and manage resistance to change
What it is:
• A person who is selected as a change champion
• Also known as a super user, power user, etc.
Change Champion Overview
12
13. • Be well networked within the organization and respected by peers
• Want to improve the organization
• Have the courage to speak up for what they believe in
• Be seen as ‘go to’ people and opinion makers
• Have a broad understanding of the organization and how it works
• Be able to translate the overall change vision into local 'what’s in it for me' scenarios
• Feel passionate about the change while being empathetic to the mindset and
behavior shift their colleagues will need to go through
• 'Tuned in' to the mood of the area they are in and able to pick up on resistance to
the change, lack of understanding of the change journey and communication gaps
between the business and the program
Change Champion Characteristics
13
14. Change Champion Program
14
Define Design Build Launch Operate
• Conduct interviews
with change
champions
• Ask how they define
the business problem
• Ask about how they
would solve the
problem
• Ask what success
would look like
• Ask about perceived
blockers
• Have champions
review wireframes,
prototypes, proof of
concepts, etc.
• Ask them to help
identify stakeholders
• Involve them in
creating the
communications and
training plans
• Think of them as a
sort of “steering
committee”
• Participate in key
sprint reviews; ask for
feedback as solution
is developed
• Help to “localize”
communications and
training materials to
their department
• Provide input to
launch plan
• Identify resistance to
change and help to
mitigate
• Answer questions
about the project
• Help to deliver
training and
communications as
appropriate
• Participate in
operations as
appropriate
15. Stakeholder Management Overview
15
Define Design Build Launch Operate
• Inventory
stakeholders
• Understand their
current level of
commitment to the
project
• Determine the
desired level of future
commitment to the
project
• Develop strategy for
how you will move
stakeholders from
current level of
commitment to the
project to the future
level
• Conduct stakeholder
kick off meetings
• Continue to engage
the stakeholders
according to your
plan
• Ask them to review
training and
communications plan
• Identify resistance to
change and help to
mitigate
• Answer questions
about the project
• Help to deliver
communications as
appropriate
• Participate in
operations as
appropriate
16. 16 Time
LevelofChangeEffortAdoption/Ownership occurs over time & with increasing effort
Awareness
Awareness: Sponsors, Stakeholders, and End Users are aware of the
project objectives, activities, and timeline.
Shared
Understanding Shared Understanding: Sponsors, Stakeholders, and End Users
understand the project and how the change it will impact them.
Shared Commitment Shared Commitment: Sponsors, Stakeholders, and End
Users agree with the objectives of the project and express
their support for the change.
Adoption / Ownership
Adoption/Ownership: Sponsors, Stakeholders,
and End Users demonstrate their commitment
to the change initiative. They feel responsible
and accountable for the project’s success.
17. Use for:
• Understanding who is impacted by the change
• Understanding the current and future levels of commitment
What it is:
• A way for the OCM resources and project team to accomplish the to-be
state in a structured manner
• The basis of the communications plan
Stakeholder Inventory
17
18. Stakeholder Inventory
18
Individuals or
Groups
Impact
Current
Commitment
Level
Future
Commitment Level
Project
Risk
Stakeholder
Group Name
Senior Executive High Awareness
Shared
Commitment
High
Sales Managers Medium Unaware Awareness Low
Finance
Workflow users
High Unaware Ownership Medium
Legend:
Impact on Project – High, Medium, Low
Current Commitment Level – Unaware, Awareness, Shared Understanding, Shared
Commitment, Ownership
Future Commitment Level – Unaware, Awareness, Shared Understanding, Shared
Commitment, Ownership
Project Risk – Risk if they don’t reach commitment level: High, Medium, Low
19. Use for:
• Creating awareness, buy-in and / or ownership among project
stakeholders (depending on desired outcome)
• Clearly communicating project information and asks
• Provides an opportunity for two way communication
What it is:
• A meeting or series of in person meetings
Stakeholder Kick off Meeting
19
20. Agenda:
1. Review project objectives
• Gain agreement with stakeholder
2. Review project timeline
3. Explain expected impact to their group / employees
4. Asks / Feedback
• Make sure they understand their importance to making the change
happen
• Ask for their participation in the stakeholder strategy
Example Kick off Meeting Agenda
20
21. Example Stakeholder Asks
Awareness Shared
Understanding
Buy-In Ownership
Knowledge of project and objectives X
Stakeholder Agrees with project objectives X
An understanding of how the change will impact their group X
Awareness of groups policies to which you must adhere X
Knowledge of existing processes that will be impacted X
Introduction to other stakeholders you may have missed X
Knowledge of competing initiatives and “busy times” X
Knowledge of preferred communication channels X
Identification of change champions X X
Awareness of existing materials that can be leveraged by the
project
X
Contribution of resources, budget, etc. X
Stakeholder agrees to send project communications X
22. Use for:
• Creating shared understanding with the team about who we are telling
what, when, how, and why
• Informing stakeholders about how you will communicate with them
going forward & what they can expect
• Execution of the communications plan should create shared
understanding & commitment with stakeholders
What it is:
• The master plan of who you are telling what
• Consists of a communication plan and channel plan
Communications Plan
22
23. Communications Plan
23
Audience
Sub
Audience
Channel Frequency Purpose
Content
Developer
Sender
Finance
Managers
Status call and email
recap
Weekly
Discuss key accomplishments, upcoming
milestones, issues / risks, and action
items.
John Doe Jane Doe
CFO Update Monthly
Provide credibility to the project and
create awareness and shared
understanding through updates.
John Doe Jane Doe
Leadership Monthly
Calls
Monthly
Continually evangelize work and
highlight project “wins”.
John Doe Jane Doe
End Users Web Portal Weekly Updates
Update on project efforts with links to
supporting detail.
John Doe Jane Doe
Sales
Account
Managers
Status call
And email recap
Weekly
Discuss key accomplishments, upcoming
milestones, issues / risks, and action
items.
John Doe Jane Doe
Account
segmentation and
pipeline meeting
Weekly
Provide visibility into the business impact
of the project. Ask questions as
necessary.
John Doe Jane Doe
Account
Team
Weekly Account
Wins Newsletter
Will submit content
on a bi-weekly
basis
The role-targeted newsletter will
aggregate many messages currently sent
through email and other newsletters
John Doe Jane Doe
Web Portal Weekly Updates
Update on project efforts with links to
supporting detail.
John Doe Jane Doe
24. Communication Channel List
24
Weekly Newsletter Web Portal
Audience Content should be directed to weekly newsletter if it is actionable,
timely, and helps the field meet revenue goals or other
commitments.
This is the primary source for all non-actionable messages for the field.
Product updates, contests, and other kinds of useful information.
Content The content is organized by role groups and sent via email as
an imbedded XML document. Based on user-profile, employee
receives weekly newsletter that includes broad information as
well as specific content segmented by role.
weekly newsletter articles should be actionable, clearly stating
what the reader should do and what benefit the action has for
the reader.
Articles may be up to 1,500 characters and must be submitted
in the form of a plain text file (.txt).
ThePortal offers broad information, as well as role-targeted
information.
You may submit content at any time, either as an update to a page
that already exists or you may request a new page be created.
After reviewing: the managing editor or community owners determine
that the content you submitted should be displayed differently than
you indicated on your original submission, you will be notified via
email of those changes prior to the content being published.
Deadline for
submission
Content must be submitted by end of day Wednesday to be
included in the following Monday publication.
N/A
Location of
submission
Web-based form is at the following link: Click here to complete
form
Email content to:
email@email.com
Cadence Weekly On as needed basis: generally expect a 24-48 hour turnaround time to
publication
Review Process Review and editing process conducted by the communication
team and the community owners.
All portal content submissions will go through a review process
conducted by the communication team and the community owners.
Who Owns Communication team:
Specific name
Communication team:
Specific name
25. Use preferred senders to deliver the communication
Use multiple voices and channels to communicate
Honesty is the only policy
Communicate clearly and predictably
Answer “why is this change happening” and “what is the risk of not changing”
Answer “What’s in it for me”
Don’t have communications come from the project team or project leaders
Use face to face communication
Repeat key messages 5-7 times
Create opportunities for two way communication
Evaluate the effectiveness of your communications
Communications Checklist
25
26. Use for:
• Providing the knowledge stakeholders and users will need to obtain
buy-in or ownership level of adoption
What it is:
• The master plan of what training will be provided, by role and
stakeholder group
Training Plan
26
27. Training Options
27 Cost
SizeofAudience
1:1 Training
Office.com
Materials
Fast Track
Materials
Classroom
Training
Videos
Customized for
Solution
In-Context
Training Tools
Webinars
Quick Start
Guides
Written
Instructions
28. Communications Plan
28
Audience Sub Audience Training Method Frequency
Finance
Managers
1:1 training One time
In-context training Ongoing
End Users In-context training Ongoing
Sales
Account Managers
Custom Video Ongoing
Classroom training One time
Account
Team
Quick start guides Ongoing
Webinar Offered weekly for four weeks
29. 1. Run a change champion program
2. Strategically manage your stakeholders
3. Use the stakeholders and information from the
change champions to customize the training and
communications plan to the organization
How to Drive End User Adoption
29