Change management 2016
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This document provides an overview of change management strategies and techniques. It discusses definitions of different types of organizational change, models for managing change effectively, key drivers of change management success, and tips for leading transformational change initiatives. The document also outlines common reasons why change efforts fail and provides exercises and resources for change management practitioners.
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Change management 2016
- 1. Go from good to great by…MANAGING CHANGE EFFECTIVELY London HR and Training July 2016
- 3. Intro - London HR and Training • London HR and Training is a specialist human resources and training consultancy headed by Timothy Holden • 10 years in banking • 20 years in training and human resources • Business owner since 2007 • The core services provided by London HR and Training are: - Reducing costs and saving time through bespoke HR initiatives and projects - Training course design and delivery - Services for job seekers Page 3
- 4. Contents5-6 Definitions 7-8 Types of career 9-11 Laws of successful career-building 12-13 Mind-sets and mobility 14-15 Psychological distance 16-17 Schmoozing 18-19 Public speaking 20-21 Social media 22-23 Components of credibility 24-25 Build your strength 26-27 Career conversations between managers and employees 28-29 But I’m an older worker… 30-31 Ways to form better relationships with colleagues 32-33 Imposter syndrome 34-36 Show that you are not an “I don’t care” person 37-39 Questions to examine work habits 40-41 Thinking about becoming self-employed? 42-43 Mentoring and careers 44-46 Career management 47-48 Exercise 49-50 To sum up…
- 6. Definitions • Change management • Transformational change • Organisational change • Transitional change Page 6
- 8. Change typologies Page 8 PROACTIVE Tuning Re-orientation REACTIVE Adaption Re-creation INCREMENTAL TRANSFORMATIONAL
- 10. Levers of change management • Communications plan • Sponsor roadmap • Coaching plan • Training plan • Resistance management plan Page 10
- 12. Change and skills • Management skills • Leadership skills • Coaching skills Page 12
- 14. Models of change management 1 of 2 • Preparing for change • Managing change • Reinforcing change Page 14
- 15. Models of change management 2 of 2 • Lewin • Kotter • Hiatt Page 15
- 16. Key drivers for effective change management
- 17. Key drivers for effective change management • Leadership readiness • Employee communication • Resource management • Risk mitigation Page 17
- 18. Moods of change
- 19. Moods of change • Negative emotions • Positive emotions Page 19
- 21. Change communications and deliverables • Face to face communication • General communication • Events • Digital communication • Furniture • Employee amenities Page 21
- 23. Workplace change management • Definition Steps to take • Create the business case for change • Develop a common vision • Communicate for buy-in • Manage the change • Adopt and adjust to the change Page 23
- 25. Themes of change transformation • Reading and rewriting the context • Aligning strategy and culture • Delivering radical change opportunistically • Ambiguity and purposeful instability • Narratives, storytelling and conversations • Physical representation, metaphors and play • Relational leadership • Building trust • Voice, dialogue and rethinking resistance • Emotion, energy and momentum Page 25
- 26. How to land transformational change
- 27. How to land transformational change • Building leadership for change • Building understanding of and commitment to change • Enabling change Page 27
- 28. The understanding that underpins transformational change
- 29. The understanding that underpins transformational change • Long-term approach • Sequencing • Lead by example • Investment in softer interventions • Pushing strategies down to the front line • Translating rhetoric into tangibles • Transparency and proximity Page 29
- 30. A seven-step approach for transformational training
- 31. A seven-step approach for transformational training • Clear mission and values • Values and attitudes • Leadership and management principles • Strategy mapping • Skills • Consistent communication • Performance metrics Page 31
- 33. Managing change during M&A • Integration plan • Clear vision • Understanding cultural differences • Employee involvement • Customer focus • HR restructuring • Downsizing Page 33
- 34. Spearheading a technology change management programme
- 35. Spearheading a technology change management programme • Secure an executive mandate for change starting with the MD or CEO • Simplify and standardise the environment as much as possible before embarking on a major transformation • Build expertise in creating a culture of change management Page 35
- 36. Cultural change
- 37. Cultural change • What is organisational culture? • Outcomes of poor organisational culture • Impact of constructive cultures • Examples of focus • A cultural change plan • A strategy to go forward Page 37
- 38. Project management and change management
- 39. Project management and change management • Process • Tools Page 39
- 41. Leaders and change 1 of 2 Phases to navigate through • Discover • Decide • Do • Discern Page 41
- 42. Leaders and change 2 of 2 Roles that leaders play • Sponsor • Role model • Decision maker • Voice • Motivator • Enforcer Page 42
- 43. Why change efforts fail…
- 44. Why change efforts fail… • Not establishing a great enough sense of urgency • Not creating a powerful enough guiding coalition • Lacking a vision • Under-communicating the vision by a factor of ten • Not removing obstacles to the new vision • Not systematically planning for-or creating-short term wins • Declaring victory too soon • Not anchoring changes in the corporation’s culture Page 44
- 45. Tips for achieving successful change management
- 46. Tips for achieving successful change management • Know who you are • Be realistic about skills or objectivity • Be clear about how you want to implement change and be ready to explain what you want • Communicate the change • Watch out for homeostasis Page 46
- 47. Exercise
- 48. Exercise Page 48
- 49. To sum up…
- 50. To sum up… • Conclusion • Summary • Videos • Useful links Page 50