We need to start looking at collaboration as something richer than getting participants to contribute their preset format content in a serial, one dimensional, string, within a rigid structure of publishing.
Mental Models and Organizations Amid Growing ComplexityHelge Tennø
This document discusses growing complexity in organizations and the economy. It notes that every century, changes in consumption patterns create new demands that existing organizations struggle to meet. It argues we are in an age of mass individualization where services are personalized. People now organize in immediate, decentralized networks that react quickly to inputs like companies. Distributed capitalism relies on these complex networks. The document also discusses how organizations need to understand customers' circumstances rather than just measuring their own solutions. It advocates enabling frontline teams to self-organize and react instantly to changes, unleashing value. Successful organizations allow their stakeholders and talents to liberate them.
We Are Running Our Organizations on Old DataHelge Tennø
- Organizations are running on "old code" and relying on traditional practices that limit their ability to adapt and innovate. New types of data from technologies like AI, machine learning, IoT, and computer vision will require organizations to fundamentally rethink how they are structured and make decisions.
- To take advantage of new opportunities, organizations need to be reprogrammed and move away from static, echo-chamber thinking. They must challenge existing assumptions, processes, business models and consider outliers in order to solve new types of problems. This will require distributing decision making and a real-time approach not possible with current structures.
Our imagination is taken hostage (by outdated input variables)Helge Tennø
The document discusses the need for responsive organizations that can adapt to changing 21st century challenges and external influences. It argues that organizations need to consider a wider variety of input data, including data they may not be aware of, in order to develop flexible models and make evidence-based decisions. As data volumes and processing power increase exponentially, organizations will need to be open to having their assumptions and mental models challenged and redefined by insights from new sources of big data, in order to effectively serve customers in real-time.
1) The document discusses the opportunity for technology to improve organizational efficiency and transition economies into a "smart and clean world."
2) It argues that aggregate efficiency has stalled at around 22% for 30 years due to limitations of the Second Industrial Revolution, but that digitizing transport, energy, and communication through technologies like blockchain can help manage resources and increase efficiency.
3) Technologies like precision agriculture, cloud computing, robotics, and autonomous vehicles may allow for "dematerialization" and do more with fewer physical resources through effects like reduced waste and need for transportation/logistics infrastructure.
Overly ambitious 90 minute deck for a corporate workshop fertilizing discussions aiming to create a shared language and common understanding of the changes taking place in the 21st century.
We overestimate changes in the short run and underestimate them in the long runHelge Tennø
A short introduction to two critical points for understanding the current changes and how they affect companies' customer and business value. The goal of the presentation is to inspire a discussion to develop a shared language and understanding.
The Customer OS - Why digital isn’t digital and customers hold the key to you...Helge Tennø
Helge Tennø discusses how digital technologies and changing customer needs are driving a "mutation" in capitalism.
1) Headlines about digital transformation lack context and explanation, while customers have changed more than the business organizations that must serve them.
2) New technologies enable new customer behaviors and goals that existing companies struggle to meet, representing a fundamental shift rather than just innovations.
3) As the environment changes from a "well-lit room" of predictability to a "dark room," companies must explore how technology enables new customer processes and values rather than just protecting old ones.
Technology Will Disrupt - Why, What and How?Helge Tennø
Why, what and how? Understanding the future by looking at the building blocks of business, technology and people. “The future is only complex if you fail to understand it from the point of view of what is driving the change.”
The Next Generation Content Is The ProductHelge Tennø
Customers are demanding more from their products and servces. Corporations need to fill the gap between the product and the customer with more value and service.
Companies are designed to keep customers outHelge Tennø
Companies increasingly have to accommodate and work on the premise of the customer. Adding huge strain to the current model of management - designed to keep customers out.
In the end, the best customer experience wins, no matter who makes it - v.2Helge Tennø
Customer Experience is merging communication with business, helping companies develop new customers and new revenue streams. In this talk we look at what customer experience is, how it should work and what lies in store for its future.
Successful innovators don't care about innovatingHelge Tennø
Innovations don’t work when they are made with the company in mind - and go on to be launched into a market that is neither interested or finds it meaningful. Advertising and design is then added in order to capture peoples motivation and imagination. But why are we doing it this way round? Why don’t we turn the process on its head and start by figuring out what people find meaningful in the first place.
The document discusses five gaps between companies and their customers as behaviors and expectations change. Customers are more knowledgeable and complete much of their purchase journey online before engaging companies directly. The competition can come from outside traditional categories. Companies often misunderstand what customers are truly paying for with a product or service. To adapt, companies need to change their tools to match how customers now shop, understand the "job" a customer wants done, and rethink what constitutes their product offering.
An Interactive presentation / workshop given for clients in different industries (always with some individual tailoring). this is the latest version.
The presentation invites organizations to discuss different elements of the current customer gap to try to articulate and understand it better.
The End of Shareholder Capitalism / The Beginning of Customer CapitalismHelge Tennø
At an increasing rate companies are seeing that they need to figure out ways to put the customer at the center of their attention and decisions.
Through these three sessions I tried to give some tools and ideas, to help participants start digging into ways of finding the right approach for their company.
The Customer Job To Be Done Canvas - PrototypeHelge Tennø
At an increasing rate (according to IBM C-Suite studies) companies are seeing that they need to figure out ways to put the customer at the center of their attention and decisions. But do businesses have the data or insight to put them there?
In the MIT Sloan Management Review article Finding The Right Product For Your Product Clayton M. Christensen, Scott D. Anthony, Gerald Berstell and Denise Nitterhouse discusses the idea of understanding what jobs customers are trying to solve and then figuring out the reason people are pulling the product into these jobs.
As many others I am currently prototyping a tool for this theory (Work-In-Progress) and my work so far can be seen and downloaded here.
I'm employing the same strategies towards my own business as I do with my clients, therefore the tool is still just a prototype being redesigned and redesigned again. But hopefully there are people out there interested in trying the tool out, give feedback and help on the way forward. This tool is not a parking lot for an idea - but a continuous, hopefully never-ending process.
How do we measure the value of social media?Helge Tennø
By referencing several of the current changes as social media we limit the perspective and reach of our ideas. We see these activities as satellites outside of core business, insignificant flirting with customers compared to the bigger commercial changes happening.
Our job is to become ambassadors and show the rest how customer insight and involvement can be increasingly valuable to the future of the business.
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How AI is Disrupting Service Industry More Than Design ThinkingBody of Knowledge
Artificial Intelligence (AI) and Design Thinking are two powerful tools that, when used together, can revolutionize the service industry. By combining these approaches, businesses can develop innovative solutions that enhance customer experience, increase efficiency, and drive growth. Here's how AI and Design Thinking are disrupting the service industry
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