Management skills for new managers
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Basic things to know if you have just become a manager. Developing you by developing others Write to us at info@housekeepersworld.com
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Management skills for new managers
- 1. Management Skills for New Managers
- 2. Overview • Personality traits of successful managers. • Basic skills in management. • Managing performance. • Becoming a great manager.
- 3. If there is nothing very special about your work … You won’t get noticed, and that means you won’t get paid much either.” Michael Goldhaber, Wired Magazine
- 4. Personality Traits of Successful Managers • Attitude “If you think you can, you can. And if you think you can’t, you cant!” “Winners never quit, quitters never win.”
- 5. Personality Traits of Successful Managers • Loyalty Be loyal to yourself, your people, and your company.
- 6. Personality Traits of Successful Managers • Perfection - Don’t settle for less than 100% from yourself, people you care about, and your employees. - When you do it, just do it right.
- 7. Personality Traits of Successful Managers • Eye for details - The eye behind your eye - Your subconscious’s secret scanner - See the trees in the forest
- 8. Personality Traits of Successful Managers • Honesty Honesty leads to trust, trust leads to belief, belief leads to dedication.
- 9. Personality Traits of Successful Managers • Organized - Organize your mind - Organize your workspace
- 10. “Experience is not what happens to you but what you make of what happens to you.” Aldus Huxley
- 11. Basic Skills in Management Delegation “The primary skill of a manager consists of knowing how to make assignments and picking the right people to carry out those assignments.” Lee Iacocca
- 12. Basic Skills in Management Delegation • Micro vs. Macro management. • What to delegate. • Whom to delegate to. • Trust, but verify.
- 13. Basic Skills in Management • Problem solving & Decision making Define Analyze Propose Select Implement Evaluate
- 14. Basic Skills in Management • Root Cause Analysis
- 16. Visual Management • Workplace layout and design. • Management by walking around.
- 17. Basic Skills in Management • Coordinating/controlling Man Material Machine Time Information
- 18. Basic Skills in Management • Communication skills –Verbal –Listening –Body Language –Written
- 19. Basic Skills in Management • Motivating for results Exercise: Write down 5 things that: - Motivate you. - Discourage you.
- 20. Basic Skills in Management • Motivating for results Yourself Others What How
- 21. Managing Performance “You can take my factories, burn up my buildings, but give me my people and I’ll build the business right back again.” Henry Ford
- 22. Managing Performance • Job description and duties Functions Responsibilities Authority Span of influence Reporting to
- 23. Managing Performance Efficiency is doing things right. Effectiveness is doing the right things.
- 24. Managing Performance Training “Repetition brings familiarity, and familiarity is the opposite of the unknown.” Steven Levenkron Copyright Fahmi Abdein 2006
- 25. Managing Performance • Training Importance Fairness Career Killer Planned Practical Monitor Update
- 26. Managing Performance • Resources - Give your people all the tools they need to succeed. - Find new resources to improve performance.
- 27. Managing Performance • Goal setting - Challenging goals improve productivity - Collaborative - Deadline - Reward - Continuous
- 28. Managing Performance “Regard your soldiers as your children, and they will follow you into the deepest valleys; look upon them as your own beloved sons, and they will stand by you even unto death.” Sun Tzu’s Art of War
- 29. Managing Performance • Empowering - Micro Vs. Macro Management. - Authorize – give power. - No delegation without power.
- 30. Managing Performance • Developing - Self and team Knowledge. - Develop and advance. - Continuous development.
- 31. Managing Performance • Appraising - No surprises. - Continuous. - Verbal. - Training period. - Annual/Semi- annual.
- 32. Leaders are born to be made Fahmi Abdein Leaders: Born or Made?Leaders: Born or Made?
- 33. Becoming a Great Manager “In the province of the mind, what one believes to be true either is true or becomes true.” John Lilly
- 34. Becoming a Great Manager • Know yourself. • Love what you do. • Learn by doing. • Roll-up your sleeves. • Knowledge is power. • Practice, practice, practice. • Persistence pays. • Be clear. • Be consistent. • Be accessible. • It’s NOT what you say, it’s HOW you say it. • Be fair. • Keep your promises. • Motivate & Reward. • Reprimand. • If you don’t know it, ask about it. • Accept criticism. • Find, and train your replacement.
- 35. Know Yourself Exercise On a piece of paper, write down 5 strengths and 5 weaknesses you have.
- 36. Know Yourself • Believe it or not, you do have weaknesses. • First step to recovery is acknowledgement! • Do not put yourself in unbearable situations. • Continuously do an inventory.
- 37. Love What You Do “You must love it in order to succeed in it”
- 38. Learn By Doing • Turn knowledge to practice. • Keep doing it until you perfect it.
- 39. Roll-up Your Sleeves • Hands on management. • If you are not willing to do it yourself don’t ask it from someone else. Copyright Fahmi Abdein
- 40. Roll-up Your Sleeves The power of the presence of a leader among followers …. Just being there
- 42. Practice, Practice, Practice “Perfect” Practice makes “perfect”.
- 43. Persistence Pays Copyright Fahmi Abdein ““When theWhen the going getsgoing gets tough;tough; the toughthe tough get going”get going” ““Power-Power- lessnesslessness is a stateis a state of mind”of mind”
- 44. “The enlightened ruler lays his plans well ahead; the good general cultivates his resources.” Sun Tzu’s Art of War
- 45. Be Clear • Be straight forward. • Don’t leave any chance for misinterpretation. • Make sure that you were clearly understood.
- 46. Be Consistent • Consistent behavior. • Equal treatment. • No surprises.
- 47. It’s NOT What You Say, It’s HOW You Say It Copyright Fahmi Abdein
- 48. Be Fair Treat others the way you would like to be treated
- 49. Keep Your Promises • Respect is earned, not given. • Your actions speak louder than you words.
- 50. Motivate & Reward • Clear reward system. • In public. • Always celebrate success.
- 51. Reprimand • Poor performance. • In private. • What would they do?
- 52. If You Don’t Know It, Ask About It • No one knows it all. • Ignorance isn’t “not knowing”, rather it’s “not asking” for knowledge • Make them feel good.
- 53. Be Accessible • Always be available to help your team. • Open door policy.
- 54. Accept Criticism • Even the best managers make mistakes. • Don’t take it personally.
- 55. Find, And Train Your Replacement
- 56. Excellence is a State of Mind Make the decision to: Never again … do anything that is not EXCELLENT
- 57. Always Remember, “Quality People Produce Quality Products”