Hotel policies and information
How to make a hotel reservation
Hotel reservations can be made during the MAX registration process until April 17, 2013. You must be registered for MAX 2013 in order to take advantage of the negotiated discounted hotel rates, which are on a first-come, first-served basis. Do not contact hotels directly; negotiated rates can be obtained only through the MAX registration process.
If you have already registered for MAX and would like to book your hotel reservation, you may log back in to your MAX account at any time by using the username and password you created during registration.
Hotel cancellation policy
The credit card you submit when you book your hotel reservation will be used to guarantee the room, and some hotels may charge the first night's room charge as a deposit prior to arrival (the charge may appear on or around April 18, 2013). MAX accepts American Express, MasterCard, or Visa. When checking in at your selected hotel, you will be required to present a credit card for your hotel charges. It is not recommended that you use a debit card for your hotel charges. If you do not have the credit card in your possession, you will need to fill out a hotel credit card authorization form ahead of your arrival. Send an email to the MAX Housing Team at adobemax@gpjreg.com for help with this requirement.
Reservations must be canceled at least 72 hours before your scheduled check-in date to avoid a penalty equal to one night's room and tax. If the hotel policy is to charge a first night's room deposit, your credit card will be refunded if you cancel at least 72 hours before your check-in date. If you cancel within the 72-hour period, your room deposit will be forfeited.
Failure to show up on your scheduled arrival date
If you do not cancel your hotel reservation and you do not check in on the scheduled arrival date, you will be charged for one night plus tax to the credit card on file. If a room deposit was charged, the amount will be forfeited.
Checking in and out
All hotels have a check-in time of 3pm and a check-out time of noon.
Taxes
Each hotel has an occupancy tax that will be added to the reservation rate per room per night. For specific rates, refer to each individual hotel.
All city and state taxes are subject to change at any time.
Hotel airport shuttles
Transportation from any of the Southern California airports, such as Los Angeles International Airport, Bob Hope Airport in Burbank, John Wayne Airport in Orange County, Ontario International Airport, or Long Beach Airport, is at each individual's expense and is not included in the MAX conference registration fees. None of the designated MAX 2013 hotels provides airport shuttle transportation to or from these airports.
Hotel reservation inquiries or assistance
For additional information, contact the MAX 2013 Housing Team at:
Within the U.S.: 866-382-7146
Outside the U.S.: 650-226-0811
Email: adobemax@gpjreg.com
Call center hours: 6am-6pm (PDT)
Creative Cloud Membership
Individuals who purchase an Adobe MAX 2013 full conference pass will receive a Creative Cloud promotion code via email within 7-10 business days of completing registration. This code will allow complimentary access for one year beginning on the date of redemption and can be added to an existing membership. The code will expire if not redeemed by 11:59pm (PDT) on June 30, 2013. This code is not transferrable.
Internet connection required. Adobe online services, including the Adobe Creative Cloud service, are available only to users 13 and older and require agreement to additional terms and Adobe's online privacy policy. The applications and online services are not available in all countries or languages, may require user registration, and may be subject to change or discontinuation without notice. Additional fees or subscription charges may apply.
The following countries currently under embargo are China, Iran, Iraq and North Korea and are not eligible for a Creative Cloud Membership.
General terms and conditions
*Only ONE (1) discount may be applied to an individual registration. Under no circumstances can any of the discounts be combined. Your registration must be paid in full before the early bird and discount deadlines in order to receive the pricing for those discounts.
*Age limitation: Registered conference attendees must be 18 years of age to attend the Adobe MAX conference and Community Pavilion, and all related events including the Welcome Reception and the MAX Bash. Requests for any exception to this term must be made in writing to conference management.
Purchase/Payment policy
All registration fees for Adobe MAX 2013 are in U.S. dollars. The following forms of payment will be accepted: a valid major credit card (American Express, MasterCard, or Visa).
Substitution policy
Substitutions, including those made on-site, are allowed with the written permission of the original registrant from the same company. However, substituting registration status to an individual outside of your company will not be granted. Request for substitutions must be made via email, or by fax. Substitutions are not confirmed until you receive written approval from the MAX 2013 planning team. Please note there will be a $100 processing fee for substitutions.
Email: adobemax@gpjreg.com
Fax: 650-558-4150
Cancellation policy
Cancellation requests for registration fee refunds must be submitted in writing to adobemax@gpjreg.com and received by the Adobe MAX 2013 Registration Center according to the following schedule. No shows are ineligible for registration fee refunds.
- Before April 7, 2013: 50% refund
- April 8, 2013 or later: No refund
On-site registration
New registrations made on-site are payable only by credit card. We accept American Express, MasterCard, and Visa. On-site registration will open at 7 a.m. on Sunday, May 5, at the Los Angeles Convention Center in the West Hall.
Please note that availability in sessions, labs, BYOD labs, and preconference labs will be limited by the time on-site registration begins because most of our sessions and labs sell out.
Badge pickup
Russell Brown@MAX attendees may pick up badges and related materials beginning Friday, May 3 at noon in the West Hall Lobby at the Los Angeles Convention Center.
ProVideo@MAX: Adobe Premiere Pro for Experienced Editors and Creative Cloud@MAX attendees may pick up badges and related materials beginning Saturday, May 4 at 7a.m. in the West Hall Lobby at the Los Angeles Convention Center.
For all other MAX attendees, badges and related materials will be available for pickup beginning Sunday, May 5, at 7 a.m. at the registration area in the West Hall at the Los Angeles Convention Center. See full hours of operation below.
A government-issued photo ID, such as your driver's license or passport, will be required to collect your badge and other MAX 2013 conference materials. Your conference badge is required for admission to all sessions, labs, and conference activities.
Exhibits pass
Same price regardless of purchase date: $595. Exhibits pass includes access to the exhibits and in the Community Pavilion on all three days:
Monday, Tuesday, and Wednesday (May 6, 7, and 8) plus access to the general session on Monday and Tuesday (May 6 and 7) and to the Welcome Reception on Monday (May 6). Includes entrance to the MAX Bash on Tuesday (May 7).
On-site registration hours
Registration will be available at the West Hall of the Los Angeles Convention Center during the following hours:
Friday, May 3, 12:00 p.m. - 1:00 p.m. (Russell Brown@MAX only)
Saturday, May 4, 7:00 a.m.-5:00 p.m. (for preconference labs only)
Sunday, May 5, 7:00 a.m.-7:00 p.m.
Monday, May 6, 7:00 a.m.-8:00 p.m.
Tuesday, May 7, 7:00 a.m.-7:30 p.m.
Wednesday, May 8, 7:00 a.m.-6:00 p.m.
Registration inquiries or assistance
MAX 2013 Registration Center
Within the U.S.: 866-382-7146
Outside the U.S.: 650-226-0811
Email: adobemax@gpjreg.com
Call Center hours: 6 a.m.-6 p.m. (Pacific Time)
Full conference pass
Each full conference pass includes:
- Lunch: Monday-Wednesday, May 6-8
- All keynotes and evening activities: Monday-Tuesday, May 6-7
- All breakout sessions and labs: Monday-Wednesday, May 6-8
- Access to all activities held in the Community Pavilion
- Preconference labs are an additional charge and are not included
- Annual membership to Creative Cloud
Group discount pass
The MAX 2013 three or more group discount program offers special savings when you register a group from your company. When three or more full conference passes are ordered, your registration price per pass is only $1,095. Large groups of 5 or more may be eligible for greater discounts. If interested, please send an email to adobemax@gpjreg.com for more information.
Terms and conditions:
This offer cannot be combined with any other offer, package, or promotion codes.
The three or more group discount must be paid in full. If you pay by credit card, you may choose to pay with the same credit card for the multiple registration fees or use individual credit cards for each transaction. Registration fees must be paid in full by May 1, 2013.
The three or more group discount applies only to the full conference pass. Qualifying passes must be purchased from the same organization with the same email suffix. For example, attendeeone@xyzcompany.com, attendeetwo@xyzcompany.com, attendeethree@xyzcompany.com.
Each full conference pass included in the group discounts will include a Creative Cloud Member when attendee completes registration.
Preconference lab and BYOD lab passes
Preconference lab and BYOD labs are an additional charge and are not included with the regular MAX registration pass. Space is limited to 50 or 70 attendees per preconference lab (depending on the lab), and these spots fill quickly. Note that some preconference labs are in BYOD (bring your own device) format; you must have the appropriate configuration on your own device prior to registering for these labs.
Each preconference lab pass includes:
- Continental breakfast: Sunday, May 5
- Lunch: Sunday, May 5
Guest social passes
Registered MAX attendees are permitted to purchase one guest social pass. Guests must be 21 years of age or older and accompanied by the MAX registrant who purchased the guest pass. Guest passes have access only to the following events:
- Sponsor Welcome Reception (Monday, May 6)
- MAX keynotes (Monday, May 6 and Tuesday, May 7)
- MAX Bash (Tuesday, May 7)
Evening events are not available for individual purchase.
Russell Brown@MAX
Pricing for Russell Brown@MAX is $1,995, regardless of purchase date. This conference is limited to a class size of 70 and has sold out for the last four years. Sign up early to guarantee your seat.
In addition to the Russell Brown@MAX preconference lab, "Designing in the Cloud - with Classic Movie Monsters" (Friday-Monday, May 3-6), this pass includes:
- Continental breakfast and lunch: Saturday-Sunday, May 4-5
- MAX breakout sessions and labs: Tuesday-Wednesday, May 6-7
- MAX lunch: Monday-Wednesday, May 6-8
- All MAX keynotes and evening activities: Monday-Tuesday, May 6-7
- Access to all activities held in the Community Pavilion
- Annual membership to Creative Cloud
Creative Cloud@MAX: Create Content Across Screens and Devices
Pricing for the CC@MAX bundle pass is $1,795, regardless of purchase date. This conference is limited to a class size of 70, and has sold out for the last two years. Sign up early to guarantee your seat.
In addition to the CC@MAX preconference lab, "Create Content Across Screens and Devices " (1/2 day Saturday, May 4, and full day Sunday, May 5) this bundle pass includes:
- Lunch: Saturday-Sunday, May 4-5
- Continental breakfast - Sunday, May 5
- Note: lunch will not be provided on Friday, May 3
- MAX breakout sessions and labs: Monday-Wednesday, May 5-7
- MAX lunch: Monday-Wednesday, May 6-8
- All MAX keynotes and evening activities: Monday-Tuesday, May 6-7
- Access to all activities held in the Community Pavilion
- Annual membership to Creative Cloud
ProVideo@MAX
ProVideo@MAX: Adobe Premiere Pro for Experienced Editors pass is $1,995, regardless of purchase date. This conference is limited to a class size of 70.
In addition to the ProVideo@MAX preconference lab, "Adobe Premiere Pro for Experienced Editors" (full day Saturday, October 1, and full day Sunday, October 2) this bundle pass includes:
- Lunch: Sunday, May 5
- MAX breakout sessions and labs: Monday-Wednesday, May 6-8
- MAX lunch: Monday-Wednesday, May 6-8
- All MAX keynotes and evening activities: Monday-Tuesday, May 6-7
- Access to all activities held in the Community Pavilion
- Annual membership to Creative Cloud
Adobe Exchange@MAX
Adobe Exchange@MAX: Discover the Future for Creative Product Extensibility and the Opportunities of the New Adobe Exchange pass is $1,295, regardless of purchase date. This conference is limited to a class size of 150.
In addition to the Creative Producer@MAX preconference session, "Discover the Future for Creative Product Extensibility and the Opportunities of the New Adobe Exchange" (1/2 day Sunday May 5) this bundle pass includes:
- Lunch: Sunday, May 5
- MAX breakout sessions and labs: Monday-Wednesday, May 6-8
- MAX lunch: Monday-Wednesday, May 6-8
- All MAX keynotes and evening activities: Monday-Tuesday, May 6-7
- Access to all activities held in the Community Pavilion
- Annual membership to Creative Cloud
Exhibits pass
Same price regardless of purchase date: $595. Exhibits pass includes access to the exhibits in the Community Pavilion on all three days: Monday, Tuesday, and Wednesday (May 6, 7, and 8) plus access to the general session on Monday and Tuesday (May 6 and 7) and to the Welcome Reception on Monday (May 6). Includes entrance to the MAX Bash on Tuesday (May 7).
One-day pass
Same price regardless of purchase date: $595. One-day pass includes access to one day of sessions and labs on either Monday, Tuesday, or Wednesday (May 6, 7, or 8) plus access to the general session; the Community Pavilion; and any morning, afternoon, or evening functions (if applicable) for the selected day.
Two-day pass
Same price regardless of purchase date: $995. Two-day pass includes access to two days of sessions and labs either on Monday, Tuesday, or Wednesday (May 6, 7, or 8) plus access to the general session; the Community Pavilion; and any morning, afternoon, or evening functions (if applicable) for the two selected days.
Government, education, and nonprofit discount
A special discount rate of $995 is available to employees of federal, state, or local government entities; public and private educational institutions; and nonprofit organizations. All attendees registering with this discount will be required to show their employer-issued government ID or proof of education or nonprofit status upon checking in. Failure to produce proof of your organization's status will result in a charge of the full on-site registration fee of $1,695. Additional discounts do not apply.
A promotion code is required for this discount. Please use the following code when registering to receive the discount pertaining to your qualification:
Education: EDU013
Government: GOV013
NonProfit: GNP013
Student Full Conference Pass Discount
A special discount price of $299 is available to full-time students, 18 years or older, who are enrolled at a higher education institution. Students must bring a copy of their class schedule showing 12 units or credits and a valid student ID. Failure to produce proof of academic status will result in a charge of the full on-site registration fee of $1,695. Additional discounts do not apply.
A promotion code is required for this discount. Please use code STU013 when registering to receive the discount pertaining to your qualification.