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• A secret weapon for your business - CRM

  Looking for a new secret weapon for your small business? Customer Relationship Management (CRM) software could be the answer.

  It helps you: Win new clients or contracts Understand your customer Retain customers by giving them a better experience Decrease duplication and costly customer management.

  Imagine if every interaction with your customers was recorded and virtually instantly accessible? What if you could do a report in a jiffy to work out which of your best customers of last year wasn't doing as much business with you this year? Or which customers use a complimentary third-party More

• How to back up your phone

  Your phone has been for a swim.

  Your business contact information or vital sketches were on it and now it refuses to start.

  Owners carry their business lives around on their mobile phones and tablets.

  If the phone was lost or broken it would be at the very least a huge nuisance.

  At worst important business data could be lost.

  When it comes to backup, "just do it," says Ricky Allan, consumer sales manager at Telecom Hub Taranaki.

  "Backup is one of those things you don't need until it's too late," he says.

  Every single time you lift a cup of coffee your phone or tablet is in mortal danger. Allan More

• Seamless telephony is a godsend for small business

  Small businesses sometimes pay hundreds of dollars a month more than necessary for their telephony - thanks to inertia.

  Many have a mish-mash of telephony services.

  It's not uncommon for small businesses to cut costs significantly following a telecommunications health check, says Kelly Blomfield, business account manager at Telecom Hub Southland. One such organisation, insulation provider Awarua Synergy, inherited many different telecoms services from three different suppliers when it took over a local business. "It was a mess," says Awarua Synergy's general manager Sumaria Beaton.

  "We were More

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