Emergency - Contact the Embassy
If you are an American citizen with an after-hours emergency, please call our after-hours hotline at: (7) (495) 728-5000.
American Citizens with an emergency during regular office hours (M-F 9am-6pm, excluding Russian and U.S. holidays) are welcome to visit the ACS Unit at the U.S Embassy, 21 Novinsky Blvd., Moscow. Our office telephone is (7) (495) 728-5577.
For Non-Emergency Issues, please make an appointment.
Contact Your Nearest U.S. Mission Post
For non-emergency issues, please see our contacts page for addresses, maps and office hours.
American Citizens should call the Embassy or nearest Consulate General as soon as practical in the event of an arrest, death, hospitalization, or other emergency involving a U.S. citizen. In an emergency, Embassy or Consulate General personnel can assist in speaking with medical personnel, police, or other officials on behalf of the U.S. citizen and his or her family. Please see our information on Arrests and Legal Disputes.
Victims of crime should contact the Embassy or the nearest Consulate General as soon as possible. In many cases involving stolen credit cards, thieves use them immediately. Victims of credit card or ATM card theft should report the theft to the credit card company or bank without delay.
In cases in which a U.S. citizen requires emergency financial assistance, please see our information on Banking Services.
Emergency Contact Information in Russia:
U.S. Embassy Moscow
Tel: (7) (495) 728-5577 - 9:00 am to 6:00 pm, weekdays
Tel: (7) (495) 728-5000 - after 6:00 pm, weekends and holidays
U.S. Consulate General St. Petersburg
Tel: (+7) (812) 331-2600
U.S. Consulate General Vladivostok
Tel: (+7) (4232) 30-00-70
U.S. Consulate General Yekaterinburg
Tel: (+7) (3432) 793-001
Emergency Contact Information in the United States:
U.S. Department of State
Office of Overseas Citizens Services:
Telephone: (1) (888) 407-4747
(1) (202) 501-4444 (from overseas)
For detailed information on overseas emergencies, please see the Department of State's webpage on Emergencies and Crises. Please also see the Department of State's pamphlet A Safe Trip Abroad.
What Kind of Emergency?
- Death or Injury of an American Citizen in Russia
- Disposition of Remains Report
- Arrest/detention of an American Citizen in Russia
- Victims of Crime
- American Citizens Missing in Russia
- Abduction of a Child in Russia
- Banking, Mail and Telephone Services
- Lost or Stolen Passport
- List of Hospitals
- List of Attorneys
- A to Z Index of American Citizen Services, U.S. Embassy Moscow