Customer Service
Contact Us
The Met Store is dedicated to providing our customers with superior service. Please see below for the ways in which we can assist you.
By Telephone
To place an order by telephone, within the United States and Canada, call our toll-free number, 800-468-7386, 24 hours a day, 7 days a week. From other locations, dial the appropriate US access code then 212-731-1498. Please print your Order Review page to use as a guide, and have your credit card ready.
For assistance, please email customer.service@metmuseum.org or call our toll-free number, 800-662-3397, 24 hours a day, 7 days a week. From outside the US and Canada, dial the appropriate US access code then 212-731-1498.
By Fax
You may fax credit card orders 24 hours a day, 7 days a week. Please print your Order Review page including billing and shipping information, or our printable order form, and fax to 718-628-5485. Clearly indicate your name, telephone number, and fax number on every page.
Inquiries may be faxed to 718-366-5375, 24 hours a day, 7 days a week.
By Mail
To pay by check or money order, mail a printout of your Order Review page or printable order form along with a check or money order payable to "The Metropolitan Museum of Art" to:
The Metropolitan Museum of Art Store
66-26 Metropolitan Avenue, Bays 1–4
Middle Village, NY 11381-0001
United States of America
Checks must be in US dollars and drawn on a US bank. Please do not send cash or international money orders.
If you need assistance purchasing a Membership, please call 212-570-3753, fax 212-570-3965, or email membership@metmuseum.org.
If you wish to order from our catalogue and are unable to locate a product online, please email the 8-digit item number, product description, your name, mailing address, and telephone number to customer.service@metmuseum.org. Please do not send your credit card information by email as it will not be encrypted via The Met Store’s secure server. To place an order, please do so through The Met Store website, by phone, fax, or regular mail.
Membership and Member Discount
You can purchase a Membership for yourself or as a gift, and as a Member, you will be immediately eligible to receive your 10% Member discount. To receive your Member discount, simply register with The Met Store and enter your Membership number on the Billing Address page. Then each time you sign in to shop with us, the purchase price you see will automatically reflect your 10% discount. If you have recently become a Member and have already registered with us, you can add your Membership number to your profile at any time by signing into My Account. Please note that Memberships are nonrefundable.
Special Offers and Promotions
Special pricing offers are noted on our product pages. For products that advertise a discount when buying a specific number of items (such as for a set of four mugs), you must add the correct quantity to your shopping bag to receive the discount. If you purchase additional units above the discounted quantity, you will be charged the individual item price for those items. We also offer quantity discounts on two or more of the same item for select products. To take advantage of these offers, add the desired quantity to your basket in multiples of two. For odd-numbered quantities, the discount will be applied on the first two items and you will be charged the individual item price for the third.
The Mix & Match online set offer can only be applied to two of the following categories within a single order: holiday cards, 2012 calendars, birthday calendars, notecards, and correspondence cards. To take advantage of the Mix & Match offer in more than two categories, please place a second order. The discount will be taken on the lowest priced item. Available online only.
If you have received a promotion code via email from The Met Store, our catalogue, or elsewhere online, simply enter the code during checkout on the Order Review page, and your savings will appear. Please note that promotion codes are case-sensitive and four characters in length (example H459). Only one code can be entered per order, codes cannot be applied to prior purchases, minimum order total requirements (excluding tax, shipping /handling, and gift wrap charges) must be met for each order, and the code must not be expired.
Dollar or percent off discounts do not apply to the purchase of Museum Memberships, eGift Certificates, or donations, and cannot be combined with other offers or discounts, except a Member discount. A promotion discount cannot be used on initial Membership orders.
Unless otherwise noted, promotion codes for discounted or free shipping are valid for standard shipping only and do not apply to express or priority delivery. Discounted or free standard shipping is available only to shipping addresses within the contiguous 48 United States, Hawaii, Alaska, and all US territories. Orders shipping to APO/FPO and to all other countries will incur shipping charges. Discounted or free shipping promotions cannot be combined with other offers or discounts, except a Member discount.
For gift with purchase promotions, you must add the free gift item to your shopping bag, then enter the promotion code at checkout. Please note that free gifts will be available while supplies last; comparable items may be substituted. Gift with purchase promotions cannot be combined with other offers or discounts, except a Member discount.
Tax Information
There is no tax on the purchase of Memberships, donations, or eGift Certificates. Applicable sales tax will be added for shipments to NJ and NY, including all delivery charges and gift wrap.
For orders shipped to Oklahoma, we, the non-collecting retailer, are not required to and do not collect Oklahoma sales or use tax; such a purchase is subject to Oklahoma sales and use tax unless specifically exempt. A purchase is not exempt merely because it was conducted over the Internet or remotely. Oklahoma purchasers must report and then pay tax on purchases that were not taxed. The tax may be reported and paid on the Oklahoma individual income tax return [Form 511] or by filing a consumer use tax return [Form 21-1]. The referenced forms and corresponding instructions are available on the Oklahoma Tax Commission website, www.tax.ok.gov.
Shipping and Handling
We will gladly ship your order to any country around the world. Shipping charges apply to each address and vary based on delivery location. Please note that our shipping fees include our costs for order processing. Recipients are responsible for any applicable duties, taxes, or brokerage fees (brokerage fees apply to all Canadian addresses, and to some other locations). Oversized items such as framed prints, sculpture, and very large children's toys will incur a shipping surcharge for addresses outside the US and Canada. Items on which oversize surcharges apply display a message on the product page. Packages whose length plus girth is between 84 and 165 inches are considered oversized. Memberships are sent standard mail free of charge. Please note that personal Memberships can only be sent to the purchaser’s billing address and that each Gift Membership requires a separate name and shipping address.
Standard Shipping and Handling Rates:
We calculate standard shipping charges based on your order subtotal and delivery location.
| Order Total per Address | US and Territories | Canada | All Other Countries |
| Up to $15.00 | $5.95 | $9.95 | $11.95 |
| $15.01–30.00 | $7.95 | $11.95 | $15.95 |
| $30.01–40.00 | $8.95 | $12.95 | $17.95 |
| $40.01–50.00 | $10.95 | $14.95 | $20.95 |
| $50.01–75.00 | $12.95 | $16.95 | $23.95 |
| $75.01–100.00 | $13.95 | $17.95 | $25.95 |
| $100.01–125.00 | $14.95 | $18.95 | $27.95 |
| $125.01–150.00 | $15.95 | $19.95 | $29.95 |
| $150.01–200.00 | $17.95 | $21.95 | $32.95 |
| Over $200.00 | $19.95 | $23.95 | $35.95 |
Express and Priority Delivery
The cost for express delivery is $13.95 in addition to standard shipping charges and the cost for priority delivery is $22.95 in addition to standard shipping charges. Express and priority delivery are available on in-stock items to locations with street addresses only; we are not able to deliver to rural routes or P.O. boxes. Express delivery is available to the US, Territories, and Canada; priority shipping is only available for the US and certain Territories. See Delivery Times for details.
For further information about rates, or if you have special shipping instructions or questions about sending items that may be restricted or prohibited in another country, call our toll-free number, 800-662-3397, 24 hours a day, 7 days a week. From locations outside the US and Canada, dial the appropriate US access code, then 212-731-1498. You may also email customer.service@metmuseum.org.
Delivery Times
Please refer to the chart below for estimated delivery times by location for standard, express, and priority shipping. All orders must be placed by 1 pm Eastern Time to be considered for that business day. Priority orders placed by 1 pm Eastern Time (excluding weekends and holidays) will be shipped the same day. Please note that orders placed on Saturday or Sunday will be handled as Monday orders. Items shipped to any given address may be shipped in separate parcels on separate days, but you will only be charged once per address.
Express and priority delivery are available for in-stock items and are available to locations with street addresses only; we are not able to deliver to rural routes or P.O. boxes.
Memberships are sent by standard mail free of charge (delivery time is 1-2 weeks).
We will inform you of any delay in shipping that exceeds 30 days.
| Location | Standard Arrives | Express Arrives | Priority Arrives |
| Contiguous 48 States | 5-10 business days | 2 business days | 1 business day |
| Hawaii, Alaska, Puerto Rico | 5-15 business days | 2-3 business days | 1-2 business days |
| APO/FPO | 5-15 business days | N/A | N/A |
| Virgin Islands, Guam, American Samoa, Palau, Northern Mariana Island | 10-15 business days | 3-4 business days | 2-3 business days |
| Fed. States of Micronesia, Marshall Islands | 10-15 business days | N/A | N/A |
| Canada | 5-15 business days | 2 business days | N/A |
| All Other Countries | 2-6 weeks, varies by location | N/A | N/A |
A surcharge of $13.95 applies for express delivery and $22.95 for priority delivery. For detailed information about shipping rates, please see Shipping and Handling.
For further information about delivery times and rates, call our toll-free number, 800-662-3397 24 hours a day, 7 days a week. From outside the US and Canada, dial the appropriate US access code then 212-731-1498. You may also email customer.service@metmuseum.org. Please include your name, mailing address, and telephone number so that we may provide you with the best possible service.
Returns and Exchanges
Your satisfaction is our goal. Please inspect your order upon delivery, and if for any reason you are not satisfied, you may return the merchandise within 180 days* from the date of purchase. Please note that we can only accept for refund or exchange merchandise that is current and in saleable condition. If the merchandise is damaged or defective at the time of delivery, please contact Customer Service for instructions. Memberships are nonrefundable.
Gift recipients will receive a refund check by mail for the price paid by the purchaser, provided the original order can be identified. Without a packing slip, a refund will be issued at the lowest selling price. Shipping and handling charges cannot be refunded.
To return or exchange an item, please complete the form that accompanies your order, and using the return label provided on the back of the form, send your shipment by insured Parcel Post or UPS to:
The Metropolitan Museum of Art Store
66-26 Metropolitan Avenue, Bays 1–4
Middle Village, NY 11381-0001
United States of America
*Applies to online and catalogue purchases. For retail store purchases with a receipt, you may return or exchange merchandise in saleable condition within 90 days from the date of purchase. Without a receipt, a store credit will be issued at the lowest selling price.
California Residents: Proposition 65 Notice
We test our dinnerware, glassware, crystal, and metals, as well as any other items used for serving food for compliance with FDA and California Proposition 65 requirements for materials such as lead and cadmium. In accordance with Proposition 65, for items that meet FDA standards, but exceed Proposition 65 limits, we issue the following warning to our California customers or gift recipients: "The materials used in some of our decorative decals, paints, glazes, and lacquers, or in our crystal, glass or metal pieces contain lead and/or cadmium, chemicals known to the State of California to cause birth defects or other reproductive harm."
Children's Product Safety Policy
The Metropolitan Museum of Art maintains its commitment to the highest quality and safety for the products we sell. We require that all manufacturers and distributors from whom we purchase children's products attest to meeting proper US government safety testing standards for products made worldwide. For children's products that are produced under the direct supervision of the Museum's Merchandise Division, we require testing by independent third-party laboratories to ensure that such products meet or exceed US federal guidelines. For items that we purchase and items produced under our supervision, we also require that all manufacturers and distributors follow product safety, care, and age labeling guidelines for children's products as established by the US government.
eGift Certificates and Store Credit
Purchasing an eGift Certificate
The Met Store offers eGift Certificates that can be sent via email. The eGift Certificates are available in denominations of $25.00, $50.00, $75.00, $100.00, $150.00, and $200.00. When purchasing an eGift Certificate, be sure to verify that you have correctly entered the recipient’s email address as eGift certificates can only be redeemed by the owner of the email address entered. We unfortunately cannot redirect or refund eGift Certificates sent to an incorrect email address. See Terms & Conditions below.
Redeeming an eGift Certificate
In order to redeem your eGift Certificate you will need to sign into The Met Store using the email address at which you received the eGift Certificate so that we can verify the email address. When you are ready to check out, click on the "Redeem an eGift Certificate" link in the Additional Services area on the Order Review page. You will need to enter the claim code located in the email you received from The Met Store. If the amount of the eGift Certificate does not cover the order total, you will need to pay the balance by credit or debit card. If the amount of the eGift Certificate exceeds the order total, the balance will be converted to Store Credit that will then be stored in your account and applied automatically to your next order. See Terms & Conditions below. For assistance with your eGift Certificate, please contact customer.service@metmuseum.org.
Terms & Conditions
- eGift Certificates may only be redeemed at our website, store.metmuseum.org.
- You cannot use an eGift Certificate to purchase another eGift Certificate.
- You cannot use an eGift Certificate to purchase items sold in our Mezzanine Gallery shop that are displayed online, including Met Studio prints, limited edition prints and books, and facsimile editions.
- The eGift Certificate has a cash redemption value of $0.001 and is not transferable.
- eGift Certificates cannot be cancelled by the purchaser of the eGift Certificate once they have been redeemed in part or in full.
- Any unused balance will be placed in the recipient's account with The Met Store and is not transferable. Your balance can be viewed at any time in the 'My Account' section of the The Met Store website, under Order History.
- If the order exceeds the amount of the eGift Certificate, the balance must be paid by credit or debit card.
- eGift Certificates and unused portions of eGift Certificates expire two years from the date of issue, where permissible under applicable law. Once the certificate has expired we are unable to extend the expiration date under any circumstances.
- The Met Store normal terms and conditions apply to all purchases except where they conflict with these terms and conditions.
- If you cancel an order for any item you have purchased by redeeming your eGift Certificate, your account on The Met Store will be credited with the amount redeemed.
- The Met Store will have the right to close customer accounts and request alternative forms of payment if a fraudulently obtained eGift Certificate is either redeemed through the The Met Store website or redeemed and used to make purchases on The Met Store website.
Frequently Asked Questions
SHOPPING AT THE MET STORE
PLACING AN ORDER
SHIPPING AND PROCESSING
RETURNS AND EXCHANGES
PRIVACY AND SECURITY
SHOPPING AT THE MET STORE
What types of products does The Met Store offer?
The Met Store offers a wide range of books and objects based on the Museum's encyclopedic permanent collection, which spans more than 5,000 years of world culture. We also sell items created for special exhibitions, items produced in collaboration with sister institutions, and related products purchased from the trade. Additionally, you may browse items from The Mezzanine Gallery, which offers an assortment of limited edition prints, and other items unique in the marketplace. For more information, or if you would like to receive email about new limited edition print publications, Mezzanine Gallery events, or special promotions, please email mezzgallery@metmuseum.org.
Where can I find information about the original work of art from which an item is reproduced or adapted?
Most items are accompanied by descriptive texts that provide detailed information about the artwork on which they are based. To learn more about original works of art in the Museum, please consult the Collection to see a selection of the Metropolitan's holdings. In addition, Educational Resources provides options for further research.
Does The Met Store use any colored stones that have been treated or enhanced in its line of jewelry reproductions and adaptations?
Colored stones are offered in an array of different colors and styles. There are variations of color, variety, pattern and hue which may be used in our jewelry. Learn more about gemstone enhancements.
Can I purchase a Membership or make a donation online?
Yes, you can purchase a Membership for yourself or as a gift, as well as make a donation to the Museum. As a Member, you will be immediately eligible to receive your 10% Member discount.
Is my Member discount available online?
Yes. To receive your Member discount, simply register and enter your Membership number on the Billing Address page. Then each time you sign in to shop with us, the purchase price you see will automatically reflect your 10% discount. If you have recently become a Member and have already registered with us, you can add your Membership number to your profile at any time by signing into My Account.
Can I receive promotional offers and discounts from The Met Store?
Yes. Sign up for email from The Met Store to receive notices of special offers and new products. The email sign up is located at the bottom of every page on the website. Discounts and promotion codes can also be found in our mailings and catalogues. To use a promotion code, simply enter it during checkout on the Order Review page and your savings will appear automatically. See Special Offers and Promotions for further details.
Does The Metropolitan Museum of Art have retail stores?
Yes. We offer several gift shops inside the Museum at 1000 Fifth Avenue and at The Cloisters museum and gardens. In addition, The Met Store has retail locations in a number of major US and international metropolitan areas. We welcome you to visit The Met Store retail location nearest you.
PLACING AN ORDER
Do I need to register on The Met Store site to place an order?
No. You will be prompted to register upon checkout; however, you are not required to register to shop with us online. You may choose to checkout as a guest, but we do recommend registering for greater ease of shopping. When you register, you can create a My Account profile, view your order history, enter address book information, and set up occasion reminders. Please note that you must be registered and signed in to take advantage of your Member discount.
What forms of payment are accepted for online orders?
We accept Visa, MasterCard, American Express, Diners Club, and Discover. You may also redeem an eGift Certificate or use online store credit in your account as a method of payment.
Can I place an order by telephone?
Yes. In addition to ordering from The Met Store website, you may place an order by telephone. From the US and Canada, call our toll-free number, 800-468-7386, 24 hours a day, 7 days a week. From other locations, dial the appropriate US access code, then 212-731-1498. Please print your Order Review page to use as a guide, and have your credit card ready. For assistance, please email Customer Service, or call our toll-free number, 800-662-3397 (US and Canada) or 212-731-1498 (international), 24 hours a day, 7 days a week.
Do you offer a printable order form that I can fax or mail?
Yes. Please print the file below. You may fax credit card orders 24 hours a day, 7 days a week to 718-628-5485. You can also mail your order form along with a check or money order payable to "The Metropolitan Museum of Art" to:
The Metropolitan Museum of Art Store
66-26 Metropolitan Avenue, Bays 1–4
Middle Village, NY 11381-0001
United States of America
Checks must be in US dollars and drawn on a US bank. Please do not send cash or international money orders.
Can I order online from the catalogue?
Most of the items featured in our current catalogues are offered online. To order from our catalogue quickly and easily using item numbers, please see our Order From Our Catalogue feature. If you are unable to find an item online, or need assistance placing an order from our catalogue, please contact Customer Service.Does The Met Store offer gift messages and gift wrap?
Yes. During checkout, on the Order Review page, you will have the option to include a free gift message with your order, as well as select either MetKids or Signature gift wrap at an additional cost of $6 per item. Most items can be gift wrapped; however, please note that Memberships and oversized items such as framed prints, posters, some sculpture, and very large children's toys cannot be boxed or wrapped. See Gift Messages and Gift Wrap for details.If an item is “Temporarily Back Ordered,” what does this mean?
On occasion, high demand may cause us to run out of stock on certain items. You may still add these items to your shopping bag, and we will retain these open items as "back orders." We will inform you of any delay in shipping that exceeds 30 days. Your credit card will not reflect any charges for these items until they are shipped to you.
Can I place a tax-exempt order online?
We honor the tax-exempt status of eligible institutions, however, we are unable to process tax-exempt orders online. Please contact Customer Service and a representative will gladly instruct you to mail or fax your order with a copy of your exemption certificate.
Can I receive my educational discount online?
Educators receive a 10% discount on educational materials at the Museum, however, you cannot automatically receive your discount online. Please contact Customer Service and a representative will gladly instruct you to mail or fax your order with a copy of your valid I.D. from an educational institution.
SHIPPING AND PROCESSING
Will tax be applied to my order?
There is no tax on the purchase of Memberships, donations, or eGift Certificates. Applicable sales tax will be added for shipments to NJ and NY, including all delivery charges and gift wrap.
Could I owe sales tax directly to the state of Oklahoma?
For orders shipped to Oklahoma, we, the non-collecting retailer, are not required to and do not collect Oklahoma sales or use tax; such a purchase is subject to Oklahoma sales and use tax unless specifically exempt. A purchase is not exempt merely because it was conducted over the Internet or remotely. Oklahoma purchasers must report and then pay tax on purchases that were not taxed. The tax may be reported and paid on the Oklahoma individual income tax return [Form 511] or by filing a consumer use tax return [Form 21-1]. The referenced forms and corresponding instructions are available on the Oklahoma Tax Commission website, www.tax.ok.gov.
What shipping options are available?
For orders in the United States, we offer standard, express, and priority delivery options. Express delivery is available to the US territories, and priority shipping is available for certain territories. We also offer standard and express delivery to Canada, and international delivery. See Delivery Times for details. Unfortunately, we are not able to deliver to rural routes or P.O. boxes. For further information about delivery, please contact Customer Service.
How much will it cost to ship my order?
Shipping charges apply to each address and vary based on delivery location. Please note that our shipping fees include our costs for order processing. We will gladly ship your order to any country around the world. Recipients are responsible for any applicable duties, taxes, or brokerage fees (brokerage fees apply to all Canadian addresses, and to some other locations). Oversized items such as framed prints, sculpture, and very large children's toys will incur a shipping surcharge for addresses outside the US and Canada. Items on which oversize surcharges apply display a message on the product page. Packages whose length plus girth is between 84 and 165 inches are considered oversized. Memberships are sent by standard mail only, free of charge. See Shipping and Handling for details.
Can I send Gift Memberships to more than one recipient?
Yes. You can only purchase one personal Membership per order, but you may purchase as many Gift Memberships as you like. The names and addresses for each person are used as the new Member's information, so please enter them carefully.
How can I find out the status of my online order, or change or cancel my order?
Once you have registered online, you will be able to check the status of any order by visiting My Account . If you wish to change or cancel your order, please contact Customer Service and provide the order number found in your order confirmation email or the email address that you used during checkout, and we will be happy to assist you.
RETURNS AND EXCHANGES
What is The Met Store’s online return policy?
Your satisfaction is our goal. Please inspect your order upon delivery, and if for any reason you are not satisfied, you may return the merchandise within 180 days from the date of purchase. Please note that we can only refund or exchange merchandise that is current and in saleable condition. For details of our online and retail store refund policy, including return shipping instructions, see Returns and Exchanges. If the merchandise is damaged or defective at the time of delivery, please contact Customer Service for instructions.
Gift recipients will receive a refund check by mail for the price paid by the purchaser, provided the original order can be identified. Without a packing slip, a refund will be issued at the lowest selling price. Shipping and handling charges cannot be refunded.
PRIVACY AND SECURITY
What is The Met Store’s privacy policy?
The Met Store is committed to maintaining the privacy of our online visitors. We do not collect personally identifiable information about individuals except when it is knowingly provided by such individuals. We believe that maintaining privacy on the Web is very important and we encourage you to review our Consumer Choice page, as well as the Museum’s Privacy Policy For Online and Electronic Use so that you will clearly understand our commitment to you and your privacy, and our method of collecting and using information. By using the Museum's website or communicating with the Museum by email, you agree to the terms of this privacy policy. Furthermore, as part of our commitment to your privacy, The Met Store supports and adheres to the guidelines and practices of the Direct Marketing Association's Commitment to Consumer Choice. If you wish to unsubscribe from The Met Store email, either use the unsubscribe link found in the footer of each email or edit your communication preferences in My Account. If you would like to be removed from our postal mailing list, please email customer.service@metmuseum.org or write to Customer Service, The Metropolitan Museum of Art Store, 66-26 Metropolitan Avenue, Bays 1–4, Middle Village, NY 11381-0001.
What are cookies and how does The Met Store use them?
Cookies are small data files that are automatically sent to your browser from a Web server and stored on your computer's hard drive. The cookies that we use do not contain any personally identifiable information about you; they are generally used to gather information to analyze website traffic in order to improve our content and navigation, based on our visitors' online behavior. You may choose to set your browser so that it does not accept cookies. However, while most areas of The Met Store will function without cookies, cookies are required if you wish to register, sign in, place items in your shopping bag, or make a purchase. To enable cookies, you must go to the "Options" or "Preferences" tab in your browser window depending on which system you are using. As long as you allow 1st party cookies, you will be able to complete transactions at The Met Store. Other cookies can still be disabled without disrupting your site experience.
Is it safe to use my credit card online?
Yes. The Met Store makes every reasonable effort to ensure the security of transactions that occur on our website. We utilize SSL (Secure Socket Layer) technology, which encrypts your credit card number, name, and address so this information is rendered unreadable should someone try to intercept it. The Met Store is also a VeriSign Secure Site and PCI DSS (Payment Card Industry Data Security Standard) compliant, which ensures security and protection of sensitive customer credit card information. To help address concerns about possible hacker access to your confidential data, our site is also tested and certified daily to pass the ‘McAfee Secure’ Security Scan.
Is The Met Store website compliant with EU privacy standards?
The Met Store adheres to the most stringent data protection standards in the US, however, please be advised that when placing an order through The Met Store website, your personal data will be protected in accordance with United States law but may not be at the same level of protection as legally required in the European Union. If you are shopping with us and your billing or shipping address is in the European Union, you will be asked to consent to The Met Store’s Store’s EU Data Protection Disclosure upon checkout.
Your purchase supports The Metropolitan Museum of Art and its programs.