Communication specialists from the Delivering as One pilots met in New York from December 14-18, 2009 for a workshop to discuss joint communication, “speaking with one voice” on common issues, and other elements of strategic communication at the country level. This report reflects the consensus views of the workshop participants on good practices, lessons learned and recommendations for joint communication. It also provides a set of suggested actions for the UN system and its partners to take in order to strengthen the effectiveness of communication at the country level and in the pilots in particular.

Trends, good practices and lessons learned in joint communication from RC Annual Reports, the Delivering as One pilots stocktaking reports and further research.

Collection of good practices in building a coherent inter-agency communications team at the country level. These recommendations draw on lessons learned to help field staff implement the UNCG-Country Basic Operating Model.

A guide to developing a UN Country Team communication strategy that integrates communication with the UN Development Assistance Framework and includes internal and external communications and advocacy.

This draft UNDG/UNCG Guidance Note explains how to communicate with staff and key stakeholders about UN coherence, effectiveness and relevance, and also how to communicate coherently as a country team. It should be read by Resident Coordinators, Coordination Officers and Communications Specialists. Please also refer to the related guidance notes on forming a UNCG, developing a Joint Communications Strategy and key messages on UN Coherence.

This report summarizes and analyzes the efforts of the eight Delivering as One pilots to communicate strategically as coherent UN country teams in 2007 and early 2008.

The retreat's objectives were to develop a shared understanding of the communication challenges and opportunities associated with the implementation of the Delivering as One pilots at country level (best practice sharing component); to assist pilot countries in identifying key strategic audiences, messages and channels for effective external and internal communication on the Delivering as One pilots(strategic planning component); and to further strengthen participants’ knowledge of how to use communication as an effective tool for implementing UN reform (learning and hands-on training components). 19 pages.

From December 2007 until April 2008, the Delivering as One Global Change Management Support Team (GCMST)– a joint team including consultants from Dalberg Global Development Advisors and members from many different UN agencies – provided support to the eight pilot countries for the "Delivering as One" initiative. Three of the eight countries – Rwanda, Uruguay and Viet Nam – requested the team to conduct surveys of staff to determine their levels of understanding of and belief in Delivering as One and their readiness to make changes necessary to work in different ways.

Presentation prepared by Communication for Development (C4D) expert Paula Claycomb.

Presentation on ways that UN country teams can make better use their web sites, web 2.0 and other online communication.

A Survey of Global Opinion Leaders in Business, Civil Society and the Media

Presentation on means of assessing the impact of joint communications.

Four-page brochure describing how the United Nations is Delivering as One in Albania.

This 17-page brochure describes UN Albania's efforts to Deliver as One and promote partnerships for human development and EU integration.

UN Pakistan conducted two surveys to asses the perception and issues of staff with respect to the UN Reform. The first survey set a baseline; the second measured the impact of communications activities.

Describes how Rwanda's UN Communications Group laid the foundation for joint communications, developed a coherent visual identity, conducted joint media relations, increased advocacy on key UN issues, enhanced its capacity, and improved internal communication.

This Knowledge, Attitudes and Practices/Image Analysis & Delivering as One UN Survey asked the UN system's key audiences questions about awareness, communications, general perceptions about the UN, a Delivering as One UN concept test, UN & humanitarian organizations performance, Humanitarian organization attribute importance, and other topics.

Report on key findings and data from staff survey responses

Set of short articles written in a news feature style about the UN development operations in Rwanda.

A graphical guideline pilots a coherent set of conventions for shaping the visual elements of UN Country Team communications.

4 pages

Report on UN Tanzania joint communication activities covering results-based communication, staff Delivering as One, advocacy and C4D activities, partnerships, and more. 24 pages.

Summary presentation of survey conducted to provide accurate data on knowledge and perceptions of the UN in Tanzania, test Delivering as One concept among the same target groups, and provide recommendations on communication strategy.

In UN Tanzania, communication has been included in the One Programme, enabling the UNCG to seek funding for its annual work plan from the One Fund. These documents describe how access to One UN Fund has catalyzed change and progress in communication.

In response to calls for a stronger and more coherent UN voice on key development challenges in Viet Nam, the One UN Communications Team was established in late 2006. This unique reform initiative brings together a team of communications specialists from UNDP, UNFPA, UNICEF, UNAIDS and UNV under a single manager. The team follows a common work plan and sits together in the same office to support the UN-wide advocacy and communication agenda, the internal and external communication needs of the One UN Initiative, and the agency specific communication needs of the five participating organizations.

This report is an attempt to tell the change management story of the UN Communications Team in Viet Nam from spring 2006 to spring 2009. 25 pages.

An independent assessment of the organisational structure and HR practices of the communications team in Viet Nam (40 pages). Second document is a 13-page response prepared by the UN Communications Team (13 pages).

Set of four 2-page fact sheets on Delivering as One in Viet Nam. Covers the Green One UN House, Programme Coordination Groups, Monitoring & Evaluation, and One UN Communications.